sad custumer

Just got my lepan tablet on Xmas day and this evening decided to use it and it doesn't want to turn on. No signal, tried to charge but nothing happened.

I need some help. I just threw the box away (Tuesday). I didn't think it would stop working.

Any idea? Anyone?

johna2u

First go out to the trash and dig out the box if you can. You have a warranty and will need the box if you want to return it. Second - Are you charging it with the charger or with usb on the computer? They need to be charged with the charger. Computer USB does not have enough juice to charge the battery on these. #rd - If you are still having problems contact Le Pan at LePanTab.com. I have had a few issues with mine and they have been very responsive. Good Luck it is a great little machine.

dwczbx

My lepan refused to power up after it turned off after the set time interval. I got it to turn on by pressing down on the power button AND reset button CONCURRENTLY

billday120373

First off, use a powered usb hub if you are connecting to pc to charge.

Second FAQ , Le Pan has a faq for just such an issue under the support link it also contains reset info.

Tslagle

i got my Le Pan as a gift for Easter and i Only had my Le Pan for 2days and it was working just fine and i decided to get it charge up and now it wont turn on... its been charging for almost 20hrs and it still wont do a thing... the ambient light dont even work. Ive reset it a few times, held down the power button a few times and its still not doing a thing... its just a black screen... the thing is when i put the charger in it, after 10 sec the battery will show up and it would say that its charging but, the moment the battery disappears i dont know if its charing because the ambient light dont even work.. I need help please... dont want the money that was spent on this be put to waste...

fuzzmanks

Tslagle,
You are charging using an A/C power outlet and not a USB port on a computer correct??

dugdigger

Hi all: has anyone been able to contact le pan in the past few days. today is april 17th .I have a TC970 that is still under warranty. but can't reach anyone by phone or email either

dugdigger

I have the exact same problem .were you able to contact customer service at le pan

teejaiee

I was so frustrated because I only had it a week and loved it and now this morning it would not turn on no matter I did it would not power on. I looked on this forum and it said to hold the reset button and the power at the same time...and it worked... and the best part is all my stuff was still there.... Thanks!

wongfiona52

thanks this helped ALOT. It was loading an app then it froze and it completely blacked out. then I read this comment about holding the reset button whole holding the on button and it turned back on.

KingTei

Hello Le Pan users,

Everyone I need your assistance.

My Le Pan has been OK until the past two days when it went off and hasn't come back on. I've tried to hold down the power button and press down the reset hole with a toothpick at the same time but I haven't been lucky.

Can you please let me know if there's a special way to do the power button plus rest hole or if there's anything else I can do?

I can't hold of anyone at their customer service and my email hasn't been replied to.
Thanking you in advance guys.

exscentric

Couple things in case you haven't tried.

Charge it with the wall adapter.

Use a paper clip instead of the toothpick, the switch might not be getting pushed with the toothpick.

If that doesn't work - you will loose your data/apps with this quite possibly - hold down the volume - button then the power for a few seconds or the volume+ then power button. One of those may trigger a reset.

KingTei

I've tried holding down the volume button and the power button but no luck yet. I'm going to get a paper clip and try option 2. I'll keep you posted. Thanks.

KingTei

Hello Exscentric and everyone,

I've tried the paper clip too but no joy. Do you know of another way to resolve the problem? What if my battery has really drained?

exscentric

If it is in warr. contact lepan - they are slow but have ultimately been contacting people. If out of warr. it might be time for a new unit - would not be much more than repair I'd guess. Lepan might have an estimate for you, I don't know.

ngittens

[QUOTE=sad custumer;3728730]Just got my lepan tablet on Xmas day and this evening decided to use it and it doesn't want to turn on. No signal, tried to charge but nothing happened.

I need some help. I just threw the box away (Tuesday). I didn't think it would stop working.

Any idea? Anyone?[just try to connect a I pad USB charger. it fit, plug it and unplug, now try with ur original charger and turn it on..It works,, sometimes the usb charger doesn't fit right and if ur device is not charged it wont turn on..all u need is to charge ur le pan,, it wont turn on because it is not charging.. if u see the battery indicator on u screen when it is plug in but disappears it mean it is not charging...that's why ur system doesn't turn on...when is charging u have to see the battery icon on your screen while charging....u can also try another charger (I pad or IPhone)]

KingTei

Hello Exscentric and everyone,

I've run out of options and LePan is yet to get back to me. However I've resolved to buying a new battery. Does anyone know where I can get one?

Thanks