kanaida

If it wasn't enough that we had to *fix* the lg esteem when we got it just to get it working right, now I got the connect and it overheats during normal use like playing games for 15 mins. or some people say charging. I'm not letting them screw us again, i'm about to try to negotiate with them to see what I can do to get this fixed, recalled, redesigned etc... If that breaks down I will see what other avenues I can take. I'm really tired of getting screwed out of $$$ because of their mistakes.

Please sticky this if you can so other people don't accidentally have to go through what i'm about to.

In the top left you can see the temp: 136F/57.8C, The warning pops up around 135F (It's hard to get a screenshot cause it's a popup message box). Temperature keeps rising too, but I didn't want to damage it or have a battery explode on me so I killed all the tasks and put it in front of my AC to cool off.

UPDATE: It says right on the battery not to exceed 40C/104F

Last edited by kanaida; March 12th, 2012 at 06:49 PM.

epayne123

Well, what temperature are we talking about here? May just be getting hot which is not that big of a deal. Heck, people thought the Esteem was overheating but the temperature that the Esteem overheats and reboots to is basically too hot to hold in the hand with the back of the device resting in the palm. My Esteem can get to 104 sometimes(Once Every 3-4 days for a little bit while creating apps inside of the device, installing, uninstalling and compiling apps THROUGH the phone and that temperature is a little too uncomfortable for me to let it rest in my palm like i regularly would. The screen is actually QUITE warm while at around the 102 mark.

kanaida

Hot enough that they show a measage box telling you it's too hot and to get it to a cool place interrupting whatever you're doing. I shouldn't have to stop normal use even if it feels hot especially when not overclocked

wayne137

wow when i was tethering my laptop n watching Netflix my esteem reach a temperature of 119 degrees F i got and put it under a fan but sucks the connect a promising phone has a problem like that

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kanaida

Phones today like this exist in the market because we don't push manufacturers. That's what I'm willing to do for all of you. By the way 120 can cause 3rd degree burns after 5 mins.

Just because we're used to getting screwed during business as usual it doesn't make it okay for them to keep putting out products like this. If your tv did that you'd be pretty upset, so why not your phone? If you accidentally fell asleep on your couch watching netflix with the phone on top of you it could leave nasty burns for example. I think it's reasonable to expect a working product... you don't see a nintendo ds burning people.

twistedriku

Completely agree with u kanaida. My question is (aside from boycotting their products) what else is there that a sole customer could really do to have an impact?

kanaida

I'd have to say the biggest way you can impact them is by publicly changing their image, using news, the court system, bloggers, the works. First I have to give them a fair chance after submitting complaints though, it's not honorable to just do that at first. In the meantime we can get together any expenses that have come out of our pockets from times we've had to return our phones because of their defects. Some of us have returned 3 LG esteems in a row for example. I understand to reduce costs you need to skimp on things sometimes, or build in other countries, but that does not mean we have to lower our level of acceptable quality.

What I would personally like is stricter regulations across the board for all phones, not just LG's. Adding minimum levels of acceptance for consumer products. Here's what i've come up with so far:

a) Any device coming into contact with the human body must not become hot enough to cause harm health and or cause burns to the user.

b) The device shall not be allowed to become so hot that it can damage itself during normal operation, and also have a margin of error for reasonable unforeseen conditions such as placing it under your pillow or blankets.

c) If the device has software problems causing the device not to function properly then the manufacturer should be given a fixed relatively short period of time to release a working update or face having their product recalled at their own cost, and a full refund to customers.

d) If a reasonably large body of consumers identifies something not mentioned above as a defect, physical, software, mechanical or otherwise, we should have the legal right to declare a product partially defective, and should at the very least be entitled a refund after returning a device.

e) We shall not be forced to exchange one product for another, a full refund must always be an option.

Does anyone know what regulates these type of things? I know the FCC has to ok some things, but i'm not so sure as far as safety and reliability. They're gonna hate me for it, but I don't care if I have to go to congress to get a bill passed.

Last edited by kanaida; March 10th, 2012 at 08:08 PM.

twistedriku

I believe you could start a petition for such regulations. That could gather attention.

budde2

Not to abject but my connect was over heating and I got a new battery and so far so good no over heating when playing games it stays around 102 104 that's not plugged in so mabye for some it's just the battery unless these temps are to high for heavy use other wise I am behind you 100% cuz my.eastern still reboots and that's on zvd thanks for all u do

kanaida

I've been playing dead space plugged into the wall and i'm 50C/122F steady. (Use an app called cool tool to show you cpu and temp overlay over any app). I'll try unplugged as well to see what I get. I have my fingers crossed that it's a bad batch of batteries. Have you gotten the overheat message after the new battery?

nuttmeg

the connect sucks, The End.

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kanaida

The sad part is hardware wise, it really doesn't. The Adreno 220 video chip can man handle any game i threw at it like dead space, and shadow gun. The 2d micro-sutters while scrolling can be fixed too (i've already fixed it by more than 50%). The processor is much better when it comes to heavy loads and the stock rom is overall better done. The software part was better this time, but the hardware part (maybe the battery choice) wasn't.

I posted an image above...

Ære

This is all strange I'm using both my Esteem and Connect.

No issues at all. No reboots no lag no overheating, etc. Battery life is slightly better than the Esteems. Overall the Connect is much better than the Esteem in all aspects. Posb bad batch, idk!? It happens.

My wife has an iPhone 4S (you know to some being an almighty supreme design built turd that never has problems -blinded-) and it took three iPhones, YES, three before she got one that worked right.. my thought is, penny pinching manufacturing, for low cost builds = more bad devices..

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Last edited by Ære; March 11th, 2012 at 04:16 AM.

kanaida

I don't get lags and it only rebooted once, but play a heavy 3d game on battery for 15-30 mins and look at yoir battery temp... on the charger it stays at 50C and on battery it can get near 60C, I didn't find out how hot in fear of plastic melting.

Can you take a photo up close of ypur battery for comparison ?

kanaida

I've posted pictures of the battery etc... found out it says right on the battery >40C is not supposed to be exceeded. If one of you guys has this phone i'm trying to get anyone with this problem to call LG's support today at 9PM EST so we get some attention. Look on the back of your LG Esteems as well for a specific temperature rating, and play some games, looking at the battery temp with an app called 'cool tool' (because its visible even when playing games), that's how i got my shot.

budde2

I called LG today and he said metro needs to pay use to make a better phone

Itachii

Metro has to pay lg? With 10 million metropcs subscribers each paying family plans, 40,50 and 60 a month. The money is there.

Pappy62

Another cause to these issues are product debut races.
When company A finds out that company B is coming out with a better product than what they currently have on the market, the race is on to "beat them to the punch" on product debut.
In an attempt to stay in the front of any given market, companies feel the need to;
1.) Produce a product that they believe will trump the competition.
2.) Get it out to market before the competition does one better.
3.) Keep investors happy by staying on the front-line of product development and intro to market.

It's almost like an arms race. But in the end, the consumer pays the price (in more ways than one);
Release dates get rushed, short-cuts are taken with quality control, sub-component manufacturers get changed at the last minute in mid-run production, etc. The list goes on, but you get the idea.
We end up with a product that, while great in design, prototype and/or early production run, ends up being half-baked and half-a$$ed at best shortly after its market debut.
For example, a certain chip that the product was designed with gets swapped out in mid-run for one from another manufacturer that builds them cheaper or faster than the one they originally contracted with.

Or, they'll release a product that hasn't had all it's bugs worked out yet, and instead of replacing it (as they rightfully should), they'll hold off until the next model comes out and tell us "sorry - we no longer make that model". (when if fact, they often have many left... but the remaining stock goes into another market, i.e. overseas at a significantly reduced price/profit)

You'd be shocked at how often, and with so many products, that this BS happens. It's commonplace these days.

LG is notorious for this, as are many other manufacturers.
Microsoft has done it to us all for years - they can't take the time to produce an OS that runs like it should, but they can spend years afterwards releasing "patches" to "fix" a product that shouldn't have released like it was, when it was. lol

redhook

They make the firmware to Metro's specifications and do only the testing that Metro pays for, handsets are made for the carriers. Here is an article that follows the birth of a smartphone (AT&T smartphone specifically). That should give you some insight into the process.

How an AT&T smartphone comes to life: behind the scenes (part one) -- Engadget

reilus

If you're phone is overheating, it could be a sign of wiretapping. "They" are always listening to someone; is today your turn? Welcome to Amerika. Be a good citizen and don't think too much...

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reilus

Are you saying that metro pays them to make this crap so they can sell us another pile of crap? So, LG isn't that bad, they're just getting paid to make the trap but they don't actually give it to us. So, metro is more bad? They both suck!

discua8

Lmao come on really. The phone just overheats bcus it sucks nuttin more than tht. Nd idk about u guys bt my phone overheats idk why bt it does ... nd metro pcs its naw satisfyin nobody with their service they r only satisfyin themself with all the money they gt from everyone of us. Just look at this the esteem its suppost to have 8gbs nd when my bought my phone it said 4gb nd 1 gb add the up thts 5 gbs . Bt they havent change tht in the store nor the website. Bt i mean this phone itself its a beauty bt i just dnt think its worth payin 375 for this and have a piece of sh** battery.

discua8

Just look at the other lg phone from diff carriers they get an update on their android version ofcourse if the model is compatible with it. So its naw LG tht sucks tht wld be our phone company lmao.
For been so cheap

Last edited by discua8; March 14th, 2012 at 01:00 AM.

Pappy62

Wha?
Can someone translate please?
Man I must really be old...

epayne123

What do you need help understanding?

rloverload

Thanks for the fair warning, but I have to ask, the nuclear detonation wallpaper, intentional, or an unintentional hilarious coincidence of a visual gag?

blaxican25

one question what can the lg connect do that the esteem cant?

budde2

Stay started without rebooting j/k lol.

budde2

Just read that the temp is normal as.long as it don't go over 140f or60c so all is well with connect

demarsjcd

i know you said the battery cant go beyond a certain temp but is that reading for temp or cpu? Those are two way different temp readings. I know you really good with computers, I just know what your going through and know you dont want to get ripped off.

budde2

In the Manuel it says for the over all so i asume cpu cuz. on the battery it says 104 mine don't go over 106 107 anymore the first few days it was like 117 120 but like i said know alls well

mk_ultra19

This is very true!! Project : Magic Lamp, Carnivore..... hail ECHELON!!!

kanaida

supervisor didn't call me back.. gonna call tommorow.

kanaida

almost all specs are doubled. 3d excels by a large margin, its much more snappy too. battery isn't lasting longer than 8-9 hours tho. yet.

justainchoe

I'm not getting a new phone from metro until it's released with ICS. The Esteem is great for what I need, and I doubt these other phones are going to get ICS OTA soon (or at all).

The hardware upgrades are nice, but I just spent $250 AR 6 months ago. Unless metro comes out with a Driod Razr Maxx or Samsung Note anytime soon, I'm sticking with the Esteem.

Kanaida, I'm pretty sure you can get a free exchange in the first 30 days if there is a manufacturer's defect. Go to a corporate store and ask for their Start of Service forms and the policy is located on the bottom. I'm pretty sure that not all LG Connects are overheating after 15 minutes of gaming.

kanaida

I'll try, but you can only refund if it's 1 hour or less talk time, and only if you get a new number, not keep it. Doesn't make sense to me but ill see if I can exchange ir

Ære

HTC One V will have 4.0 ICS Hardware will be the same as the Galaxy Attain.

kanaida

They got back to me, I've passed the information to their development team so they can look into it. They told me if they do identify it as a problem that they will do something to correct it, either software, battery etc... so good news guys.

Ære

Return policy is New Activations only. 1 hour of talk time or with in 7days which every comes first. New number/new phone only.

Keeping existing number - Final Sale. same number/new phone.

If it's a new number or an upgrade (keeping you number) and from within 30days of purchase you can get a free warranty exchange.

After 30days - Two options. In Store is $30 or if you prefer a special order (which is cheaper) you can do so, the order will take 3 business days from 1pm on the day it was ordered and will cost upon pick up $10.

khemskii

i have lg connect and ive searched and came across this forum great stuff and yes im having the same issues of the overheating today was the first time it asked me to remove battery so that it can cool down, if i may ask tho, how do i get to take a screenshot? so that the next time (hoping it wont) i can get a pic of it. but yes we do need to get it fixed! i also had some questions i ran some benchmark tests and i understand its a dual core 1gb ram, BUT the tests ive been running deny this? maybe its new phone and software of the programs havnt been updated but any ideas? other than the one i have?

epayne123

HTC One V will only be 3G so it will not be the same thing as the Attain just to clear things up. This really upset me because I would definitely get this as it is an HTC device but the 3G only KILLS it.

khemskii

just little summary about myself i had the lg esteem for about 2 days i didnt really get to mess with the phone i did perform a quadrant standard test on it and it performed lower than the galaxy tab and i di it on this phone(connect) and performed above it so i can say thats good(:but this phone has been great their have been times where ive been trying to do so many things at one time that it laggs but no more than 2 seconds does it bounce back and respond
but other than that great phone, ps. ive never had a smart phone till now so yeah.

hvrc

has anyone tried swapping to a lipo battery instead of li ion
ive done that with my 360 controller, a battery with a higher c rating will last longer, having the same mah, then the smaller rating. im trying to find one that will fit in my phone, single cell with a massive c rating, the problem is wiring of the battery/tray.

epayne123

Ya not sure if this will hurt the phone due but don't see why it would.problem being the compatibility though but once again i don't see why if it fits it will hurt the device as long as numbers are on par

unicyclist

Just throwing this out there:
I knew about the Connect overheating during normal use, and while charging. The problem I just had (this very minute) is that the phone has been in my pocket, in a cool room, screen off, not doing anything, & I noticed my leg getting hot. The phone is over 100 F while it's supposed to be sleeping! No wonder battery life is so short!

iown

omg sweet im so happy i didnt get this phone... after all its not much of an upgrade over the esteem!! I will be waiting for the next phone.

DONLATINOHEAT

Only time I will upgrade is when they come out with a phone that has the spec's of the esteem with the new dual professor and it comes out with ice cream Sandwich

airtioteclint

I haven't noticed any overheating problem but then again I've only had mines a day now.I have however have been experiencing flickers or jumps when watching youtube videos. anybody else having this problem? I've tried uninstalling the update and reinstalling but nothing has worked so far. too bad i gave my esteem away because the connect is definitely a downgrade. the faster speed is unnoticeable while the smaller screen IS.

pastafarian

I don't know how this got left here for so long, but this is moving to the LG Connect section.

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THE W

maybe i need to try playing some games cuz i havent had my phone get so hot that it burned and i've had this phone since it came out. it does get warm when i have the 4g on and im streaming stuff but not so hot that i get a warning.

im rooted and i used rom toolbox to turn the max MHz down to 756 and that seemed to help it a lot. usually i'll have my phone propped up against my covers and it will get hot then(still not absurdly hot).

i still say the battery that came with the connect isnt powerful enough for this or any 4g phone and is being overworked.