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Old March 16th, 2012, 12:20 AM   #1 (permalink)
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Unhappy LG Connect Stuck on 1x and not 4G ? Help!

So i just got my LG Connect today to find out the 4G isn't working, i Called metro and i cant believe the lady said 1x is 4G???!... i don't know if this is some complete BS because 4G is way faster! .... but i know for a fact the 4G works on this phone and that i am in the 4G Coverage in my area because i have an lg esteem that works totally fine... Whats Wrong here? What can i do to get the 4G working , i know im in the right place to ask this question lol please Help if you Read this whole thing! haha!

Thanks ! Flavio Gomes

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Old March 16th, 2012, 12:28 AM   #2 (permalink)
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I suspect that this is related to the network problems that they have had yesterday and somewhat continuing today. I lost 4G about 5-6 times today and it was out all morning yesterday. Every area seems to be affected differently. I doubt that it is your phone.
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Old March 16th, 2012, 09:35 AM   #3 (permalink)
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Trun phone off while in airplane mod than back on that worked for me
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Old March 16th, 2012, 12:43 PM   #4 (permalink)
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Take it back, they will fix it right away. In less than a minute. Forget customer service over the phone. They have no clue.

In my case I installed an app to save battery juice and it knocked down the 4g in sleep mode to save power. But it never came back.
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Old March 17th, 2012, 06:25 PM   #5 (permalink)
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The same thing happen to me too. I received my yesterday phone and activated to find that, I am running on 1x. I hope is the Network not my phone
Flavz617 please let me know what your next step is?
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Old March 17th, 2012, 06:42 PM   #6 (permalink)
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did you put in the microsim card
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Old March 17th, 2012, 11:07 PM   #7 (permalink)
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Quote:
Originally Posted by ronhouse View Post
The same thing happen to me too. I received my yesterday phone and activated to find that, I am running on 1x. I hope is the Network not my phone
Flavz617 please let me know what your next step is?

Did you confirm that you have 4G in your area?
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Old March 18th, 2012, 06:26 AM   #8 (permalink)
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I woke up this morning and still have 1x. I live in New York City which is a 4g area
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Old March 18th, 2012, 06:52 AM   #9 (permalink)
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I went to Setting>About phone>Status> on (Mobile network type CDMA – 1XRTT) and on (4G MAC address NOT AVAILABLE)
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Old March 18th, 2012, 11:20 AM   #10 (permalink)
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Get anycut from market. Go to new shortcut. Try to find metro PC's hidden menue. Make shortcut. Go to home screen Once there choose metro PC's hidden menue. Once there go to network select/network mode/hybrid. Choose automatic. The phone will reboot with 4g. Pm for help. Had same problem on LG esteem. That should fix it. Screen grabs soon to follow.
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Old March 18th, 2012, 11:32 AM   #11 (permalink)
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This screen grabs will help.
Attached Images
File Type: jpg uploadfromtaptalk1332088002990.jpg (28.2 KB, 116 views)
File Type: jpg uploadfromtaptalk1332088050900.jpg (19.8 KB, 118 views)
File Type: jpg uploadfromtaptalk1332088270965.jpg (34.0 KB, 102 views)
File Type: jpg uploadfromtaptalk1332088299395.jpg (12.7 KB, 103 views)
File Type: jpg uploadfromtaptalk1332088318868.jpg (30.8 KB, 101 views)
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Old March 18th, 2012, 12:13 PM   #12 (permalink)
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I did what you said and my setting are set to (CDMA + LTE EVDO AUTO)
I still only have 1x. but thanks for trying to help
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Old March 18th, 2012, 12:53 PM   #13 (permalink)
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Ronhouse,

Apart from not getting 4G in a known 4G-covered area, does you signal level (bars) display fluctuate a lot ? Does it jump between zero and 3-4 bars for example ?

This is what happened to my first Connect. The signal was consistently bad, although voice quality seemed OK and I wasn't dropping calls. I went to corporate store, once they "re-provisioned" the phone (claiming that initial activation was not fully successful), but the second time, after watching the signal levels, they quickly gave up and just replaced the phone. The replacement had 4G on already when they handed it to me 20 minutes later .

The same troubleshooting/replacement would take hours with Sprint. I'm so glad I ditched them...
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Old March 18th, 2012, 01:38 PM   #14 (permalink)
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Nyalith
I just came back from two metrocps stores and both of them said their is 4g service in the area.
I will have to return this LG conect for a replacement.
thank you for being so helpful
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Old March 23rd, 2012, 07:31 PM   #15 (permalink)
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I just got a replacement phone in the mail and I still have the same issue. 1x
they must have lost the 4g service in this area
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Old March 24th, 2012, 11:12 AM   #16 (permalink)
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Maybe your 4G sim card is the problem, did you change it also?
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Old March 25th, 2012, 06:46 AM   #17 (permalink)
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I don't think so, because this is a band new phone with with a band new 4g sim card.
But thanks for trying to help
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Old March 28th, 2012, 12:12 PM   #18 (permalink)
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is their anyone in the NYC area with 4g service?
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Old March 29th, 2012, 10:52 AM   #19 (permalink)
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make sure you are located in the dark purple area.
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Old March 29th, 2012, 12:43 PM   #20 (permalink)
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Quote:
Originally Posted by ronhouse View Post
I don't think so, because this is a band new phone with with a band new 4g sim card.
But thanks for trying to help
It doesn't matter new or not...if the simcard is not good, you won't get 4G. I would check it, this is simple.
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Old March 30th, 2012, 10:16 AM   #21 (permalink)
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Quote:
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It doesn't matter new or not...if the simcard is not good, you won't get 4G. I would check it, this is simple.
How with you check the simcard? everything else on phone is working fine except no 4g service
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Old March 30th, 2012, 12:56 PM   #22 (permalink)
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thank you everyone for your help. It was the 4G sim car! I had to reprogram it back to my phone again and that solve my problem
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Old March 30th, 2012, 01:58 PM   #23 (permalink)
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thank you everyone for your help. It was the 4G sim car! I had to reprogram it back to my phone again and that solve my problem
I'm happy you finally found the solution...
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Old March 30th, 2012, 11:10 PM   #24 (permalink)
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If everything on the phone is working perfectly but the 4g IT IS THE SIM CARD 100%. It is not necessarily defective just not matched to the phone.

Go to A metro location and have them look up your account and match it up.

Did it today after i wasn't getting 4g. 2 minutes later BAM 4g.

Anyone having this problem --- ITS THE SIM CARD NOT MATCHED PROPERLY --
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Old March 31st, 2012, 12:24 AM   #25 (permalink)
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i guess im having same issues on my lg connect tried too activate on phone not connecting to networks well no 4g network bars keep going from 3 to 0 constent need too figure this out
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Old March 31st, 2012, 06:02 AM   #26 (permalink)
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you can check to see if the simcard is match to your phone by going Metropcs web page and log in.
Manager & Pay >My Account>Profile
Device Name Device Number
LCCIC the number here should match you simcard
LG MS840 CONNECT4G IMEI number for your phone
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Old April 1st, 2012, 01:52 AM   #27 (permalink)
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went to metropcs profile the icc id does match with the 4g sim card 20 digits then 01.03 but im still having problems seems my phone is stuck in ev mode and wont even give me a steady connection from my own router on wifi at home i aint so sure the sim card is just defected
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Old April 2nd, 2012, 12:01 AM   #28 (permalink)
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does anyone know the current version of sw for the lg connect
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Old April 2nd, 2012, 01:30 AM   #29 (permalink)
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Quote:
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does anyone know the current version of sw for the lg connect
It is MS840ZV9
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Old April 2nd, 2012, 02:39 AM   #30 (permalink)
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thanks thats what mine says a metro worker told me too update my software then i might be able too get the 4g too work but it didint back too square 1
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Old April 2nd, 2012, 08:10 AM   #31 (permalink)
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try to reprogram your phone by transfer your number to another phone and transfer it back to your Connect. This will reprogram your Connect again
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Old April 2nd, 2012, 01:11 PM   #32 (permalink)
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Thanks for the tip im gonna be near my local metro corp store i will have them look at it again i wish they would just give me a new phone save all the trouble i only had the the phone 4 days brand new
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Old April 7th, 2012, 01:38 AM   #33 (permalink)
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Thanks everyone for the help metro sent me a new phone working great turns out the old 1 had a defected signal inside
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Old April 11th, 2012, 04:10 AM   #34 (permalink)
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Quote:
Originally Posted by ronhouse View Post
you can check to see if the simcard is match to your phone by going Metropcs web page and log in.
Manager & Pay >My Account>Profile
Device Name Device Number
LCCIC the number here should match you simcard
LG MS840 CONNECT4G IMEI number for your phone
where did you find the number that match with simcard???
im checking a 20 number on my sim card that is nowhere in the website...
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Old April 11th, 2012, 07:23 AM   #35 (permalink)
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where did you find the number that match with simcard???
im checking a 20 number on my sim card that is nowhere in the website...
First you have to log into your account. Put your mouse on the last tap on the right (MANAGE & PAY). You will see PROFILE. Click on that. You will see 2 items there. 1 will show the your device number which is your phone. 2 will show the ICCID number which is the simcard
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Old April 11th, 2012, 08:22 AM   #36 (permalink)
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Where did you guys get your phone? From a metro store or a third party dealer?
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Old April 11th, 2012, 01:24 PM   #37 (permalink)
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Where did you guys get your phone? From a metro store or a third party dealer?
from metro's website
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Old April 11th, 2012, 01:29 PM   #38 (permalink)
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Originally Posted by ronhouse View Post
First you have to log into your account. Put your mouse on the last tap on the right (MANAGE & PAY). You will see PROFILE. Click on that. You will see 2 items there. 1 will show the your device number which is your phone. 2 will show the ICCID number which is the simcard

ok i go to profile.. right there it says one item.. which is my phone number then my status which is active, device name which is my lg connect and and last my device number which is my imei...

i put my mouse pointer MANAGE & PAY then window pop up and says profile..
that opens account information -- MY PROFILE...
maybe they changed website??
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Old April 11th, 2012, 03:31 PM   #39 (permalink)
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No they didn't change the website,I just checked it.
If you only have 1 item there that mean your 4g simcard isn't match to your phone.
Where did you purchase the phone?
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Old April 11th, 2012, 11:04 PM   #40 (permalink)
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No they didn't change the website,I just checked it.
If you only have 1 item there that mean your 4g simcard isn't match to your phone.
Where did you purchase the phone?
in metropcs.com..
the sim card came inside the box in a big cardboard or something like that
i just need to cut the sim card very easy to do and then i put it...
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Old April 11th, 2012, 11:39 PM   #41 (permalink)
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No they didn't change the website,I just checked it.
If you only have 1 item there that mean your 4g simcard isn't match to your phone.
Where did you purchase the phone?
anyway how did you reprogram your sim card????????
maybe when u tell me i ll be in metropcs coorporate store...
but anyway. this should work easy not so hard to make it work..
and my stil have this annoying problem that the bars goes from full to nothing and flickers like that when its on EV...
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Old April 12th, 2012, 06:17 AM   #42 (permalink)
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You have two ways of doing this.
1 call Metropcs (888-863-8768) and ask them to activate your 4g simcard, give them the number on the 4g simcard.

2 if this is an upgrade and you have your old phone. you can transfer your number back to your old phone and then transfer it back. This will reprogram you phone again
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Old April 12th, 2012, 12:01 PM   #43 (permalink)
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Quote:
Originally Posted by ronhouse View Post
You have two ways of doing this.
1 call Metropcs (888-863-8768) and ask them to activate your 4g simcard, give them the number on the 4g simcard.

2 if this is an upgrade and you have your old phone. you can transfer your number back to your old phone and then transfer it back. This will reprogram you phone again
I just came back from metro... i read your message before i went there but i didnt try..
when i got there waited 5 minute.. old guy was very nice and starting checking my phone and then he said i have to change it.. gonna give new one..
he was up to activate new phone and then he realized that the sim card wasnt activated!!!!
so after all you were right about it..
and yesterday night i called metro asking them about my sim card they told it happens automatically...
and also the other 10 times i called asking for my 4g not working nobody ever checked my sim card... thats insane!!!
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Old April 12th, 2012, 06:08 PM   #44 (permalink)
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I just came back from metro... i read your message before i went there but i didnt try..
when i got there waited 5 minute.. old guy was very nice and starting checking my phone and then he said i have to change it.. gonna give new one..
he was up to activate new phone and then he realized that the sim card wasnt activated!!!!
so after all you were right about it..
and yesterday night i called metro asking them about my sim card they told it happens automatically...
and also the other 10 times i called asking for my 4g not working nobody ever checked my sim card... thats insane!!!
I glad you got it working
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Old June 17th, 2012, 12:36 AM   #45 (permalink)
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When i had my wildfire s it always said 1x... one day i went to pay my phone and told this girl that i never had a 3g... she said oh it comes n goes ..... dumb b¡tch.. i wanted to work for metro they are dumb motherfukers.. i one day called *228 n the operator ask 'update roaming list'.. that's what you need to do.... then the Evdo (3g) signal came.. do that it should work... they arw just employees.. i don't.know how they get hired but in my life time i haven't met anyone smarter than.me at a metro store.. only 1 asian guy.. just as smart.. new about flashing n rooting like i do.. good luck... oh n lg connect beats esteem.. its a fact.. gsm arena.com mofos
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Old June 17th, 2012, 01:12 AM   #46 (permalink)
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Normally I just restart my phone and that seems to do the trick. Hopefully Metro will expand their 4g coverage...
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Old June 21st, 2012, 09:42 PM   #47 (permalink)
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Quote:
Originally Posted by Nyalith View Post
Ronhouse,

Apart from not getting 4G in a known 4G-covered area, does you signal level (bars) display fluctuate a lot ? Does it jump between zero and 3-4 bars for example ?

This is what happened to my first Connect. The signal was consistently bad, although voice quality seemed OK and I wasn't dropping calls. I went to corporate store, once they "re-provisioned" the phone (claiming that initial activation was not fully successful), but the second time, after watching the signal levels, they quickly gave up and just replaced the phone. The replacement had 4G on already when they handed it to me 20 minutes later .

The same troubleshooting/replacement would take hours with Sprint. I'm so glad I ditched them...
That's exactly what is happening to my Connect! No 4G at all (3 days old phone) and constantly fluctuation of signal level bars from 0 to full etc.. but calls seems fine..

I did all suggestions here (anycut, Simcard match, reprogram, etc.), plus a couple root-unroot, restore to factory default settings but not luck.

I guess I'm going to MetroPCs corporate store tomorrow morning! I hope I have some luck over there and they just replace the phone! Enough wasted time...
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Old June 22nd, 2012, 10:47 AM   #48 (permalink)
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Originally Posted by Kwala View Post
That's exactly what is happening to my Connect! No 4G at all (3 days old phone) and constantly fluctuation of signal level bars from 0 to full etc.. but calls seems fine..

I did all suggestions here (anycut, Simcard match, reprogram, etc.), plus a couple root-unroot, restore to factory default settings but not luck.

I guess I'm going to MetroPCs corporate store tomorrow morning! I hope I have some luck over there and they just replace the phone! Enough wasted time...
Yeah go get that replacement, i am in NYC too, and that is NOT supposed to happen.
VeNoMzRevenge is offline  
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Old July 24th, 2012, 10:30 AM   #49 (permalink)
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Where did you guys get your phone? From a metro store or a third party dealer?
I got mine from a 3rd Party (5LINX) and I'm having the same issue. And on my profile, instead of the ICCID number I have a 'DEVICE number'
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