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Old August 16th, 2012, 09:09 AM   #1 (permalink)
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Default How to get a replacement for my Connect.

How do i go about getting a replacement for my Connect? It's been about two months since I bought it. And what bugs me is the fact that indoors i don't get 4G, only when i'm outside. While my wife's Connect gets a stable 4G connection inside or outside. How much will this replacement cost me? etc, etc...

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Old August 16th, 2012, 09:52 AM   #2 (permalink)
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Have you updated your prl? *228 option 5 roaming list? For a replacement you will need to unroot if rooted. Corporate store replaced mine for $32 on the spot or $10 and you wait a week. Btw current prl is 3030.
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Old August 16th, 2012, 09:53 AM   #3 (permalink)
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How do i go about getting a replacement for my Connect? It's been about two months since I bought it. And what bugs me is the fact that indoors i don't get 4G, only when i'm outside. While my wife's Connect gets a stable 4G connection inside or outside. How much will this replacement cost me? etc, etc...

Send it to Samsung with an explanation of your issues and request a new handset as per the hardware warranty. Should be about 25/30 for shipping I believe.
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Old August 16th, 2012, 09:55 AM   #4 (permalink)
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Send it to Samsung with an explanation of your issues and request a new handset as per the hardware warranty. Should be about 25/30 for shipping I believe.
Samsung connect?

Sent from my typewriter.
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Old August 16th, 2012, 10:13 AM   #5 (permalink)
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Yes. I do have the latest PRL and so does my wife. So I guess i'll go to Corporate and pay $32 bucks. Hopefully it isn't MORE than $32 on the spot. And hopefully it's a good fudging phone this time >.>
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Old August 16th, 2012, 10:38 AM   #6 (permalink)
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I was bent too. Mine lasted 3 months then went crazy. For $32 you only get the phone. They will reuse your battery and door. Remember the phone they give you might be a refurbished one. Yes that sucks, but that's how they do it.
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Old August 16th, 2012, 11:21 AM   #7 (permalink)
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That is extremely disappointing. So basically, there is a strong chance that the phone i'll get, will have the same signal problem? Is a refurbished phone really that bad?
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Old August 16th, 2012, 11:32 AM   #8 (permalink)
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You have to go see. It could be new or refurbished. Mine I think was new because it was ZV8 and I had to update it. I'm not a fan of refurbished anything but a working phone is a good thing.
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Old August 16th, 2012, 11:57 AM   #9 (permalink)
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Sooooooooo, all the NEW Connects, come with ZV8? Yet they keep the batteries... *****ebags...
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Old August 16th, 2012, 12:43 PM   #10 (permalink)
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The box they has only a phone in it. They reuse your battery door and sim. The first phone was ZV8,ZV9 NOW ZVA. I just thought if it was a refurbished it would of been updated. But it wasn't so thought it was new. That's what I was thinking.
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Old August 16th, 2012, 02:01 PM   #11 (permalink)
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Do you think it's the Sim which is causing the signal problem?
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Old August 16th, 2012, 03:18 PM   #12 (permalink)
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Samsung connect?

Sent from my typewriter.

Lol, oops. I was trolling the attain forum at the same time.
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Old August 16th, 2012, 03:19 PM   #13 (permalink)
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Double post.
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Old August 16th, 2012, 08:49 PM   #14 (permalink)
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Why do replacements cost you so much? I only pay 10.
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Old August 16th, 2012, 09:03 PM   #15 (permalink)
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In the past year I have yet to read Metro gave someone a new sim. I'm not sure if they can. That is odd because AT&T will burn you a new sim just because you asked.
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Old August 17th, 2012, 03:36 PM   #16 (permalink)
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But can the SIM card be the one causing the weak internet signals?
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Old August 17th, 2012, 09:11 PM   #17 (permalink)
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I don't know. I don't think Metro can/will replace the SIM. hit up a corporate store and ask. We might get surprised.
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Old August 31st, 2012, 07:53 AM   #18 (permalink)
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I asked and they said no , You would need to cancel your line and open up a new one with a new phone , Sadly I said this abit late but it is true , A replacement is $30 ussually and $10 if you wait a week for the shipping , or if yours is ROM'd then they make you pay about $100 from the MetroGUARD for a refurbished one (Happened to me , Turned on too long , Broken Digitizer , Clicks items like crazy , Possessed , Running Black Plague)
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Old August 31st, 2012, 07:53 AM   #19 (permalink)
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Old August 31st, 2012, 12:10 PM   #20 (permalink)
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first thing i would do is call metropcs customer services via another handset and tell them u wanna reprogram ur phone. they will help you and u should get better 4G.if not maybe time for replacement
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