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Old January 11th, 2012, 08:09 PM   #1 (permalink)
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Default To anyone who has tried to get help with Metropcs and fails everytime(come in here)

This is a repost of a post I made in another post but I believe that it needs to be said to all those who have suffered from Metro's terrible terrible service. If I didn't do this, I probably would have waited another month to receive my replacement phone. NO joke! Prior to doing this I had talked to the highest managers of metro, filed complaints to the BBB, FTC, and the FCC with not one bit of luck. Oh and I called customer service everyday and the corporate store as well.

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TO ANYONE THAT IS HAVING A PROBLEM WITH THEIR PHONE OR ANYTHING RELATED TO IT.... GO ON THE METROPCS FACEBOOK PAGE AND TELL THEM WHATS GOING ON.
I did the same with whats going on with my situation and 20 minutes later I got a call from the customer service manager who has found me my replacement. Prior to that I have not had ONE single person even attempt to take the initiative to help me out. I even talked to the area manager of metro which supposedly the highest manager on the 611 number and he was just as useless as the people from overseas that you talk to .

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Old January 12th, 2012, 01:39 PM   #2 (permalink)
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there Facebook page is whack, some people's still don't get help from what i seen.
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Old January 12th, 2012, 10:55 PM   #3 (permalink)
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there Facebook page is whack, some people's still don't get help from what i seen.
trust me I talked to every manager and the highest ones that customer service had. I did that pretty much every day with no luck at all. All they told me was to go to the store in person which I did several times and I'm sure it was the ass hats at the corporate store that was screwing me over.
After 25 days of nothing, I posted my situation on that page and 20 minutes later I got a call from the customer service manager that oversees everyone and sure enough she had a phone overnighted. Not only did she overnight the phone, but she sent it to a different store so I didnt have to deal with the other POS store that were suppose to be helping me. It literally took her an hour to find a phone.
Sure there are other people on there that didn't get help but they most likely don't own an esteem. They know that there is a huge problem with these phones and I'm sure we are more of a priority than some of the phones. Plus as long as you stay consistent with the people with 611 with no luck, I'm sure that helps.
The last thing they need is for people publicly putting their new "premium" phone down and showing that there is a problem with them.
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Old January 13th, 2012, 10:58 AM   #4 (permalink)
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This works! Go to their Facebook page!

Short story, I know this lady. Has an Huawei Ascend, well she's had 6 total. 5 were replacements. She was going to need another replacement because like the others her current replacement was screwing up. She went and made ONE post on Metro's FB page......A rep contacted her and worked out her problem and the inconvince she has been having with the Ascends.... The solution Metro came up with for her: Theyre giving her an Esteem free of charge!
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Old January 14th, 2012, 05:03 AM   #5 (permalink)
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Old January 14th, 2012, 09:10 PM   #6 (permalink)
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This works! Go to their Facebook page!

Short story, I know this lady. Has an Huawei Ascend, well she's had 6 total. 5 were replacements. She was going to need another replacement because like the others her current replacement was screwing up. She went and made ONE post on Metro's FB page......A rep contacted her and worked out her problem and the inconvince she has been having with the Ascends.... The solution Metro came up with for her: Theyre giving her an Esteem free of charge!

Wow , you see that too often..

Why not you guys contact the manager for information about the ics update ?
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Old January 15th, 2012, 02:40 PM   #7 (permalink)
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This works! Go to their Facebook page!

Short story, I know this lady. Has an Huawei Ascend, well she's had 6 total. 5 were replacements. She was going to need another replacement because like the others her current replacement was screwing up. She went and made ONE post on Metro's FB page......A rep contacted her and worked out her problem and the inconvince she has been having with the Ascends.... The solution Metro came up with for her: Theyre giving her an Esteem free of charge!
My first Android was the Ascend. If I had a dollar for every time I wanted to throw that laggy POS at the wall, I'd never need gas money....
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Old January 15th, 2012, 07:53 PM   #8 (permalink)
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My first Android was the Ascend. If I had a dollar for every time I wanted to throw that laggy POS at the wall, I'd never need gas money....
I came from the Ascend too and still have it. I love that little piece of junk. Ahaha was impossible to hard brick it and always had more then one way to get it back to stock.
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Old January 21st, 2012, 03:12 AM   #9 (permalink)
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I too am one of the lucky one on the ascend, about to leap to esteem or connect ...
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Old January 21st, 2012, 05:34 AM   #10 (permalink)
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I too am one of the lucky one on the ascend, about to leap to esteem or connect ...

you want be disappointed.
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Old January 21st, 2012, 08:51 AM   #11 (permalink)
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you want be disappointed.
I think you meant wont be dissapointed lol dont worry happens to me all the time when i type fast and dont much at the screen.
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Old January 21st, 2012, 12:04 PM   #12 (permalink)
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you want be disappointed.
Why would they WANT to disappointed?!
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Old January 24th, 2012, 04:07 AM   #13 (permalink)
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I think you meant wont be dissapointed lol dont worry happens to me all the time when i type fast and dont much at the screen.
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Why would they WANT to disappointed?!

ahahaha
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The LG Esteem is a high-end 4G Android 2.3 phone from small carrier MetroPCS. It's a 4.3 inch device with a 1GHz processor inside. There's also 512MB of RAM, 8GB of internal storage, a 5 megapixel camera, a front-facing camera, an HDMI port... Read More



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