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Old October 15th, 2010, 07:05 AM   #1 (permalink)
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Default Service Centre Issues

I own LG GW620...

Few days before i noticed that the backlight of the left softkey(home button) is not glowing and my camera is showing a black dot on the screen...


So i went to the service centre and after the half an hour checkup of my fone they said that they need to format my fone....i was like WTF??

I asked them and said that this is the hardware prob and even i myself formatted the fone but they are saying that.............

So, what shud i do??

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Old October 15th, 2010, 07:51 AM   #2 (permalink)
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Try calling it in instead.
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Last edited by Frisco; February 14th, 2011 at 05:32 AM. Reason: ..duplicate posts merged and trimmed.
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Old October 15th, 2010, 08:29 AM   #3 (permalink)
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Hello Richi. I wish I had a remedy for you issue, I don't, beyond attempting the factory data reset.

I've placed a copy of this thread in the LG Eve forum for you, thinking it could help get a response or two; be sure to check there often:

http://androidforums.com/lg-eve/199659-stupid-service-centre-people.html

Good luck to you.
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Old October 15th, 2010, 09:07 AM   #4 (permalink)
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Quote:
Originally Posted by richi143 View Post
I own LG GW620...

Few days before i noticed that the backlight of the left softkey(home button) is not glowing and my camera is showing a black dot on the screen...


So i went to the service centre and after the half an hour checkup of my fone they said that they need to format my fone....i was like WTF??

I asked them and said that this is the hardware prob and even i myself formatted the fone but they are saying that.............

So, what shud i do??
Sadly, let them reformat. It will be the quickest way to a resolution. Most service center tech's have a very rigid check list and it could mean their jobs if they deviated from it without a supervisor's permission. Once they see the that the reformat didn't fix the problem, then they can escalate to hardware replacement. Just make sure your phone is backed up so you don't lose too much.
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Old October 15th, 2010, 09:24 AM   #5 (permalink)
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Thanks Frisco for ur kind work....

BTW do u guys think thats formatting the fone could solve that problem??
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Old February 14th, 2011, 05:33 AM   #6 (permalink)
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Thanks Frisco for ur kind work....

BTW do u guys think thats formatting the fone could solve that problem??
Yes, that would be my first course of action.. but keeping in mind that it could be a hardware issue, necessitating replacement of the device.
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