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Old September 25th, 2012, 04:01 AM   #1 (permalink)
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Default LG Motion and MetroPCS rip off!

What your going to read is about the dumb MetroPCS employees who ruined my day and I am so freakin' angry!!!!




Well look , my bill is due and time to pay my new $60 average , I go to the store and find out my bill is somehow a whopping $135 , I ask why , they said that it is because I used many apps , Like google play , Now the idiits don't understand you don't need service for GP , saying free apps might actually be costed on your bill , never happened , But look , When samsung admire broke , they said it had water damage , it never did , When LG connect broke , they said free in store replacement not possible since I put my *bloat of apps* on the device , now another random theme with metroPCS , I need service for work and etc but metro is always there to stop me somehow , After like 1 hour of talking , He removed a bunch of extra dump that he said *put by the phone* and a lady saying all aps on a phone cost money , even the calender , if I knew that , Going to the Nokia Lumia 710 , what pissed me is I still have to pay $101 and I won't pay that , if that's my bill ever monthly , back to verizon or sprint , Look those peopke are idiots and do not know nothing , just what some lady says who clearly is iOS by the way she uses my phone as she said *where is the slide to unlock* she opened a app and said *you'd did use this* she was talking about pocket express ' never touched it, some websites or apps grab the email from your phone and automaticly know , she said that I had a account with no proof , This is what happens when metropcs wants money , they lie or hire stupid people who know nothing about the phones that they sell
One of them said last time I went *The htc wildfire is the fastest droid here , trying to sell me the piece of dog poop ,



How can I put this phone on a different carrier ?
Prefer even boost mobile , so mad .....

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Old September 25th, 2012, 04:53 AM   #2 (permalink)
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What your going to read is about the dumb MetroPCS employees who ruined my day and I am so freakin' angry!!!!




Well look , my bill is due and time to pay my new $60 average , I go to the store and find out my bill is somehow a whopping $135 , I ask why , they said that it is because I used many apps , Like google play , Now the idiits don't understand you don't need service for GP , saying free apps might actually be costed on your bill , never happened , But look , When samsung admire broke , they said it had water damage , it never did , When LG connect broke , they said free in store replacement not possible since I put my *bloat of apps* on the device , now another random theme with metroPCS , I need service for work and etc but metro is always there to stop me somehow , After like 1 hour of talking , He removed a bunch of extra dump that he said *put by the phone* and a lady saying all aps on a phone cost money , even the calender , if I knew that , Going to the Nokia Lumia 710 , what pissed me is I still have to pay $101 and I won't pay that , if that's my bill ever monthly , back to verizon or sprint , Look those peopke are idiots and do not know nothing , just what some lady says who clearly is iOS by the way she uses my phone as she said *where is the slide to unlock* she opened a app and said *you'd did use this* she was talking about pocket express ' never touched it, some websites or apps grab the email from your phone and automaticly know , she said that I had a account with no proof , This is what happens when metropcs wants money , they lie or hire stupid people who know nothing about the phones that they sell
One of them said last time I went *The htc wildfire is the fastest droid here , trying to sell me the piece of dog poop ,



How can I put this phone on a different carrier ?
Prefer even boost mobile , so mad .....
Is anyone else on the same bill as you? What of you are paying a higher bill plan?
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Old September 25th, 2012, 05:32 AM   #3 (permalink)
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I would ask for the manager and then call metro customer support asking why your bill is so high, those guys are idiots....
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Old September 25th, 2012, 05:39 AM   #4 (permalink)
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Weird I used the apps and my bill was 58 which I paid today ha.
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Old September 25th, 2012, 08:14 AM   #5 (permalink)
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the people in the stores and phone line are idiots you need to call and go to a corporate store and have them give you a list of what they are charging you for also file a complaint with the bbb
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Old September 25th, 2012, 08:41 AM   #6 (permalink)
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Yeah.. That is just plain out stupid. All apps cost extra money? Wtf are they talking about lol...

I'd call metro for sure.
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Old September 25th, 2012, 08:47 AM   #7 (permalink)
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i think they goofed when they said "like google play". obviously someones been using something like the metro store or whatever because your bill doesnt just jump 80 dollars strickly by error most of the time. and also itd not even like they would legally know the apps you download from google, so it must of been one of their things purchased from their app, or some service that got added to the bill.

keep your cool tho bro its nothing to get overly upset about. i can tell you everytime i lost my temper no matter what i always feel bad about it later, even if it was just shared words. not worth it.
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Old September 25th, 2012, 08:55 AM   #8 (permalink)
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I hope I dont have to deal with this issue. It would make a lot of people leave Metro, for sure. MetroSomewhere else.
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Old September 25th, 2012, 09:11 AM   #9 (permalink)
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and also its very quite possible they were just some scrubs trying to scam someone for some extra 50 pocket/weed money, youd be suprised what some people think they can get away with/have gotten away with. i wouldnt put all of metro pcs in a bad way, its and the shit they have to hire, its the same with a lot of corps like that. try to blow up so big and stay ultimatly cheep you have to hire what ever walks through the door with out really knowing whats up. that goes especially bad the worser the area you happen to have your metro store in. its just a job to the people in the stores, just their for the set amount of time specifically for money. anyone who comes into shop is considered dumb as rocks.
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Old September 25th, 2012, 09:52 AM   #10 (permalink)
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OP I work at a Authorized Dealer in Salisbury, so either call me at the store or come up and Ill look at your bill. Check for the number at Metros website. I dont have the access they have but might be able to make heads or tails of what it says.
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Old September 25th, 2012, 10:39 AM   #11 (permalink)
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Wow !!!!! Thats the first i heard of that, they are just trying to pocket the money,wat you need to do is get the names down who told you that and the store number and call the main corp. in texas. 1 800-373-2876
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Old September 25th, 2012, 11:38 AM   #12 (permalink)
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That's a scam if I ever read one.
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Old September 25th, 2012, 01:55 PM   #13 (permalink)
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Sounds like a Shady store to me n not the norm. Not that I am a big Metro fan to begin with, but that was all just ******ed & stupid. I'd call a corp store or the 1-800 and report it. Sounds like some bad business practices in that store, along with iggit employees.
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Old September 25th, 2012, 01:57 PM   #14 (permalink)
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Do you have your account set up for online access? If you log in and look at your bill, what does it say you owe?
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Old September 25th, 2012, 03:54 PM   #15 (permalink)
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Why on earth would you keep going back to this store? Is it the only one in your area? I'm in Southern California and Metro has stores everywhere. Some stores are run by people who know nothing. My current favorite Metro place is run by someone who really knows his stuff. I recommend finding a new MetroPCS store if you can.
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Old September 25th, 2012, 05:07 PM   #16 (permalink)
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i've never had an issue with metro but this is why i do everything in my power to NEVER go to a MetroPCS storefront. you can do everything online including talk to a customer service rep.

$%#& these scumbags that work at these stores.
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Old September 25th, 2012, 06:30 PM   #17 (permalink)
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His profile says Lawrence MA..I know they have a corporate store in that town
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Old September 25th, 2012, 06:53 PM   #18 (permalink)
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It was at a corporate store and never happened at a retail location
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Old September 25th, 2012, 08:15 PM   #19 (permalink)
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It was at a corporate store and never happened at a retail location
Yep, I really don't like the corporate stores very much.
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Old September 25th, 2012, 08:26 PM   #20 (permalink)
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Yep, I really don't like the corporate stores very much.
The corporate store in west sacramento wants $200 for this phone...wtf?
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Old September 25th, 2012, 09:09 PM   #21 (permalink)
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The corporate store in west sacramento wants $200 for this phone...wtf?
tell them you wanna buy then when they ring you up tell you have to go to an atm just to f with them then go back and tell them your getting it from wirefly for 139
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Old September 25th, 2012, 09:26 PM   #22 (permalink)
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Honestly this is Metro's biggest downfall. Most store workers are complete idiots or trash and have no idea what they're talking about or just don't care and their phone support, when not talking to someone in India, are exactly the same. There is absolutely no professionalism whatsoever and they just don't care and unless you file a complaint with the BBB no one gives a damn whatsoever.
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Old September 25th, 2012, 10:00 PM   #23 (permalink)
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tell them you wanna buy then when they ring you up tell you have to go to an atm just to f with them then go back and tell them your getting it from wirefly for 139
That's where i ended up getting it from.
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Old September 25th, 2012, 11:50 PM   #24 (permalink)
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Your bill is probably 135 because of this here: http://androidforums.com/lg-motion-4g/617260-i-found-out-how-get-unlimited-wireless-tether.html#post4953814

70+55+10 dollar tether plan = 135
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Old September 26th, 2012, 12:22 AM   #25 (permalink)
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Your bill is probably 135 because of this here: http://androidforums.com/showthread.php?p=4953814

70+55+10 dollar tether plan = 135
Where the 70 come from?
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Old September 26th, 2012, 12:26 AM   #26 (permalink)
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Where the 70 come from?
His original plan was the 70
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Old September 26th, 2012, 12:30 AM   #27 (permalink)
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His original plan was the 70
He said he paid 187 that month cause of that.
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Old September 26th, 2012, 12:37 AM   #28 (permalink)
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Probably screwed up and didn't apply it to his account or they screwed it up and added both to his account
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Old September 26th, 2012, 12:46 AM   #29 (permalink)
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Probably screwed up and didn't apply it to his account or they screwed it up and added both to his account
I wouldn't doubt it lol.
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Old September 26th, 2012, 06:22 AM   #30 (permalink)
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Your bill is probably 135 because of this here: http://androidforums.com/showthread.php?p=4953814

70+55+10 dollar tether plan = 135
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Old September 26th, 2012, 06:40 AM   #31 (permalink)
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Nope , I looked at my account , They REMOVED the $70 plan , Only $55 , Then $41 for making account upgrades as putting rhapsody and some extra stuff I never used so I owe $101? You kidding me? I never did this cr__ I am so mad , I am filing a complaint to MetroPCS and also talking to customer service after work!
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Old September 26th, 2012, 10:19 AM   #32 (permalink)
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i dont get the tethering thing. i have three phones on my plan 2 with 4g and all with unlimited everything. i never had to pay to add tethering/ mobile 4g hotspot app but it works fine and my bill is the same 155 ive been paying since the indulge came out. and im certain i used the stock app to tether for a little while on this billing cycle
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Old September 28th, 2012, 06:01 AM   #33 (permalink)
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I talked and they said if I really am mad , Make a new MetroPCS account and pay a $15 activation fee with $55 dollars and $10 hotspot , So.... $80 first month , $65 after? Getting reasonable but not what I expected , Still won't pay
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Old September 28th, 2012, 06:09 AM   #34 (permalink)
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I talked and they said if I really am mad , Make a new MetroPCS account and pay a $15 activation fee with $55 dollars and $10 hotspot , So.... $80 first month , $65 after? Getting reasonable but not what I expected , Still won't pay
Call again, do exactly what you said in a nice tone, if you still don't get the response you want, ask for supervisor.
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Old September 29th, 2012, 04:16 PM   #35 (permalink)
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Lol. Charged for google play. Haha I've heard alot of funny metro store stories but this is the silliest one yet.
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Old September 30th, 2012, 06:16 AM   #36 (permalink)
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I called a Metro Corporate store in my area ,, I called my local store and here is the whole Conversion

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Me - Hello , Is this the MetroPCS Corporate Store?
Other Guy - Yes , How may I help you?
Me - I wanted to ask a question about my bill .
Other Guy - Go on
Me - Well I was being charged about $135 for my monthly service and last time they told me it was due to downloading free apps right from the Google Play store"
Other Guy - That is the dumbest thing I have heard , But I can solve your problem
Me - I hope....
Other Guy - Account Pin?
Me - ($$$$YOUR NOT FINDING OUT$$$$)
Other Guy - Is the number you are calling from your MetroPCS Number?
Me - No
Other guy - Please provide me your Number and Name
Me - ($$$$ YOUR NOT GETTING MY NUMBER $$$) Mike
Other Guy - Thank you , It has been said here , $55 for the 4G unlimited plan , and about $40 from changes directly from a MetroPCS store.
Me - So MetroPCS is the people causing me to pay more?
Other Guy - Basicly , It seems as you haven't done anything wrong
Me - Can I speak with a supervisor?
Other Guy - Sure
Me - ( I wait like 10 minutes)
Supervisor - Hello?
Me - Hi
Supervisor - My fellow employee has told me the story and you wanted to find out why your bill is such as high?
Me - I found out and is it possible for you to lower my bill?
Supervisor - Sorry but since they were changes when you changed plan and phone
Me - I was told I would not be charged for changing plans
Supervisor - It is out of my control.. I am truely sorry
Me - Well thank you for the information , May I have your name?
Supervisor - Why for?
Me - So If I need help , I can ask for you
Supervisor - Sorry but not until I have proof your real
Me - Uhhh Ok , Thank you anyways
( I hang up)
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Old September 30th, 2012, 06:58 AM   #37 (permalink)
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Ummmm not until I have proof you're real? What do they need your address??
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Old October 5th, 2012, 06:45 PM   #38 (permalink)
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I'll add my two cents worth...

The bimbo who signed my wife up snuck in extra metro pcs features she clearly didn't need. We did get it taken off the second bill, but didn't get a refund for the first bill. It was only 3 bucks, but it's the principle...

Furthermore, while buying a case for her phone, some poor schmuck walk in and doesn't know how to do a master reset on his phone. They charged this guy 15 bucks to do what I would've done for nothing in under a minute! To me? That was f*ckin low, charging someone that kind of money for that...

All carriers more than likely have a way of nickle and diming their customers, but I gotta agree with the OP, metro pcs is king for that! Just switch a phone over, they ding you for ten bucks! They call it an upgrade fee.

Business in america has gone to the dogs.....

On a side note? I always felt uncomfortable dealing with non corporate stores when going in for my wife or daughter. They always seem so shady... (Not that all of them are), It's just a feeling or vibe I get...
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Old October 8th, 2012, 11:30 AM   #39 (permalink)
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I agree that some stores feel shady and MPCS is the king of those ways to snatch your money , I am at this moment using WiFi and looking for REAL text for free apparently and call for free without SMS activation , I feel like I just lost a dog bit I don't want it anymore.... Next time I get a phone , In about a year or so , I will go with Windows Phone and maybe T-Mobile , Since I have Windows 8 Laptop , XBOX and membership , All I need is the phone and a upcoming Microsoft Surface Tablet
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Old December 17th, 2012, 05:42 PM   #40 (permalink)
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I'm having this 3 way conference calling problem , I can't drop or get off of the second call... there's no swap/flash/hold buttons for the LG Motion MS770 three way conference calling.... it's the most extremely annoying factor... I can't imagine that any developer would make a phone with 3 way calling and leave this option out.... whoever made this phone and/or it's software screwed up big time with this feature....
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Old December 17th, 2012, 09:46 PM   #41 (permalink)
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MetroPCS stores are stupid. When I went to get my phone activated, they wanted my mom to pay $20. My mom even told them that they were ripping us off and they were. We even called customer service, and they said that it was a rip off. You gotta be careful with MetroPCS. They'll give you the best deal, but they don't have any of the right information. They even said my old Optimus M had a 1.9Ghz processor. Lol
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Old December 17th, 2012, 09:53 PM   #42 (permalink)
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Originally Posted by mill3rkydd View Post
MetroPCS stores are stupid. When I went to get my phone activated, they wanted my mom to pay $20. My mom even told them that they were ripping us off and they were. We even called customer service, and they said that it was a rip off. You gotta be careful with MetroPCS. They'll give you the best deal, but they don't have any of the right information. They even said my old Optimus M had a 1.9Ghz processor. Lol
Well it's $15 to activate a phone but the website also had the Optimus M @1.9GHz so I guess there whole system had an error
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Old December 18th, 2012, 05:01 PM   #43 (permalink)
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Well it's $15 to activate a phone but the website also had the Optimus M @1.9GHz so I guess there whole system had an error
Yea probably metro customer service I want a job at metro store just to be a good employee there.
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Old December 18th, 2012, 09:18 PM   #44 (permalink)
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That's a scam if I ever read one.
+1

I would go to a corporate store and let them know what happened to you at the other one. Sounds like a franchise store trying to rip you off.

I have been on Metro almost a year, have had four different phones, and have never had any of those issues. Last time I checked, the carrier can not charge you for apps on your device, unless they use data, in which case, you are paying for that already. Any paid apps are paid via PlayStore, or the app publisher. NOT the carrier.

Hell, ATT didn't even try that crap with the iPhone.
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Old December 19th, 2012, 03:28 AM   #45 (permalink)
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Get this, I got my wife the lg esteem and metro had a promotion of either Netflix or rhapsody included free. They choose Netflix for me. I didn't want Netflix because I already subscribed and they were happy to switch apps. My wife didn't like rhapsody because she couldn't download songs so we wanted to have netflix back but.... (here's the good part) they were charging us $10 a month for rhapsody and total $60 a mo. for unlimited data. They would have to change plans to the new unlimited plan @ $70 a mo. for unlimited data plan w/o either one It would cost me a extra $10 not to have rhapsody music or keep it and continue the original $60 a mo. for unlimited data. Go figure?
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