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Old May 20th, 2012, 11:57 AM   #1 (permalink)
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Default Warning! Do not try the mobile hotspot

FWIW-If you try to access the mobile hotspot with a widget or whatever, you will lose mobile data access. The phone then has to be reset by VM CS (factory reset will not fix the issue). I just got off the phone with them (almost 2 hours) and got mine back to a new state, just like it came from the store. Activated again and back in business.

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Old May 20th, 2012, 01:51 PM   #2 (permalink)
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Wow! Same exact thing happened to me. Except the 3 reps I talked to on different phone calls could not figure out what was wrong! Instead they sent me a brand new phone. My "Quick Settings" App was the one that broke my data, So everyone be careful.
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Old May 20th, 2012, 05:34 PM   #3 (permalink)
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Wow! Same exact thing happened to me. Except the 3 reps I talked to on different phone calls could not figure out what was wrong! Instead they sent me a brand new phone. My "Quick Settings" App was the one that broke my data, So everyone be careful.

so Virgin fixed mine over the phone. The fix is dialing ##786# then entering your (what I believe is) MSL code. Mine was 222128, but i don't think it will work for other phones. Then clicking restore.
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Old May 20th, 2012, 06:20 PM   #4 (permalink)
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so Virgin fixed mine over the phone. The fix is dialing ##786# then entering your (what I believe is) MSL code. Mine was 222128, but i don't think it will work for other phones. Then clicking restore.
Really wish they would of took me through those steps. I did get lucky tho and Virgin Mobile sent me a totally brand new unopened box. Called to make sure I heard the lady correctly over the phone the previous time when they set up the exchange, and they did in fact tell me to only send back the shell of the phone. Free Charger, USB cable, and Battery!
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Old May 20th, 2012, 07:23 PM   #5 (permalink)
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Really wish they would of took me through those steps. I did get lucky tho and Virgin Mobile sent me a totally brand new unopened box. Called to make sure I heard the lady correctly over the phone the previous time when they set up the exchange, and they did in fact tell me to only send back the shell of the phone. Free Charger, USB cable, and Battery!
nice, i'm sure they don't have refurbs yet.
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Old May 20th, 2012, 10:35 PM   #6 (permalink)
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you guys should work with the guy who makes FoxFi and help him find a work around.
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Old May 21st, 2012, 09:47 PM   #7 (permalink)
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Old May 22nd, 2012, 10:26 AM   #8 (permalink)
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I unfortunately found this thread too late! Grrr!! So I've tried calling Virgin Mobile several times and I have been promised a call back from their Engineering Dept in 24-28 hours "Rapid" response team. I guess is that what is the magic words I need to use with Support Calls that gets me to the right person who can give me my MSL. All the 2nd level techs I've spoke to said they can not provide me my MSL.
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Old May 22nd, 2012, 12:10 PM   #9 (permalink)
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I found a website that lets me generate my MSL. Now, could you please tell me the rest of the steps to reset my phone so I can get back my data service? Thanks!
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Old May 22nd, 2012, 01:16 PM   #10 (permalink)
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I found a website that lets me generate my MSL. Now, could you please tell me the rest of the steps to reset my phone so I can get back my data service? Thanks!
What is the website for the MSL?

And if you watch the video NNF linked she walks you through the steps.
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Old May 22nd, 2012, 01:25 PM   #11 (permalink)
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Google whiterabbit. But I don't know the steps to reset so I have not verified that my MSL # is working yet.
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Old May 22nd, 2012, 04:30 PM   #12 (permalink)
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android - whiterabbit.org
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Old May 22nd, 2012, 09:07 PM   #13 (permalink)
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is the generated msl working for others? It is not working in my case
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Old May 23rd, 2012, 12:07 AM   #14 (permalink)
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No luck here. I though I would have better chance getting the BBuy cell rep to ask for my MSL from VMo but apparently it would be easier to obtain state secrets than than the MSL for a 130$ phone
I was told the VMo may have a fix but I will have to wait another day until they call me back on my work #

Update: I tried BBuy again and luckily they had 1 last Elite left in the back storage room. It took some wrangling but they exchanged phones and I am still a very happy Optimus Elite owner
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Old May 24th, 2012, 05:42 AM   #15 (permalink)
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Glad it worked out for you taco. same thing happened to me as well and best buy in the end exchanged it.

Devs should take a gander at the logcat messages from those willing to part with it. It may hopefully divulge more informaiton.
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Old May 24th, 2012, 10:28 PM   #16 (permalink)
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Originally Posted by TacoBallZ View Post
I unfortunately found this thread too late! Grrr!! So I've tried calling Virgin Mobile several times and I have been promised a call back from their Engineering Dept in 24-28 hours "Rapid" response team. I guess is that what is the magic words I need to use with Support Calls that gets me to the right person who can give me my MSL. All the 2nd level techs I've spoke to said they can not provide me my MSL.
i call to VM today and the first person said that he dont know what i was talking about and them that they dont have that code and bla bla bla and i ask talk to the manager and i tell him that i just need the MSL cuz i want fix my phone and he say sorry and more sorry cuz the first person dont give me the code but they dont know cuz is new and ect lol but i dont know if my ADW launcher or Advance T Killer or Fancy widget or something is make me get error 104
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Old May 25th, 2012, 03:21 AM   #17 (permalink)
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The less you talk about MSL and the more you play dumb the better your chances of getting the reset when an engineer reaches you. That said many of us, myself included did NOT try to get the wifi hotspot enabled and instead was blocked when a feature in the app triggered the flag. Therefore if you just say that the data suddenly stopped working after you got all your apps installed you should get someone to reply to you in 3 days. Otherwise just get an exchange at either radioshack or best buy if you're within 30 days.
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Old May 25th, 2012, 04:41 AM   #18 (permalink)
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Deos USB tethering work?
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Old May 26th, 2012, 03:52 PM   #19 (permalink)
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So today i installed juice defender. Got my first error 67 after ownung the phone for 5 days. Funny thing is that i got the error once and it hasn't come back. Weird
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Old May 26th, 2012, 07:13 PM   #20 (permalink)
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Deos USB tethering work?
I'd wait for data to work for a dev before trying it. But those who have tried foxfi and the like have stated that the flag is still turned on.
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Old May 28th, 2012, 08:47 PM   #21 (permalink)
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Originally Posted by TacoBallZ View Post
No luck here. I though I would have better chance getting the BBuy cell rep to ask for my MSL from VMo but apparently it would be easier to obtain state secrets than than the MSL for a 130$ phone
I was told the VMo may have a fix but I will have to wait another day until they call me back on my work #

Update: I tried BBuy again and luckily they had 1 last Elite left in the back storage room. It took some wrangling but they exchanged phones and I am still a very happy Optimus Elite owner
Yes but, now someone else can't have one that could have bought that one.
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Old May 31st, 2012, 02:56 PM   #22 (permalink)
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Thanks for the info!
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Old June 12th, 2012, 02:39 AM   #23 (permalink)
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Also got this error tonight without any wifi hotspot or juice defender installed. I had connected my phone to my PC and was making a copy/paste of files from my phone to desktop. Once I finished that, I started getting the message. It was too late to call VM (after midnight when I did it), so I sent an email and will call in the morning as well.
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Old June 12th, 2012, 03:36 AM   #24 (permalink)
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scott, try getting the msl from my guide http://androidforums.com/elite-all-things-root/561983-retrieving-your-msl.html
After you get your msl, dial ##786# then do a reset. your data should be functioning after that.
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Old June 12th, 2012, 06:55 AM   #25 (permalink)
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Quote:
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scott, try getting the msl from my guide http://androidforums.com/elite-all-things-root/561983-retrieving-your-msl.html
After you get your msl, dial ##786# then do a reset. your data should be functioning after that.

I saw that, and decided it would be easier to wait and call VM, which I did and got it taken care of. Thank you for the advice!
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Old June 12th, 2012, 07:48 AM   #26 (permalink)
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I have been getting a 67 error now intermittently along with a 104 error. It hasn't caused any problems that I've noticed yet, but I need to call about it. I just loathe to call because I hate giving my PIN.
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Old June 12th, 2012, 11:07 AM   #27 (permalink)
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I have been getting a 67 error now intermittently along with a 104 error. It hasn't caused any problems that I've noticed yet, but I need to call about it. I just loathe to call because I hate giving my PIN.
Be aware, and I'm sure you probably are, once you call in and they reset your phone, it wipes your phone. Spent an hour plus redownloading everything.
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Old June 14th, 2012, 09:24 AM   #28 (permalink)
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Is a rooted Elite able to use wifi tether?
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Old June 14th, 2012, 11:46 AM   #29 (permalink)
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Is a rooted Elite able to use wifi tether?
Unknown, there are only a handful of rooted elites right now.
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Old June 14th, 2012, 02:42 PM   #30 (permalink)
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Unknown, there are only a handful of rooted elites right now.
I'm scared to try
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Old June 16th, 2012, 07:17 PM   #31 (permalink)
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Has anyone tried PdaNet? https://play.google.com/store/apps/details?id=com.pdanet&feature=search_result#?t=W25 1bGwsMSwxLDEsImNvbS5wZGFuZXQiXQ.. Says it's USB tethering, not sure if that would act differently than the ones that have already been tried that caused the error.
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Old June 17th, 2012, 08:24 AM   #32 (permalink)
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Has anyone tried PdaNet? https://play.google.com/store/apps/details?id=com.pdanet&feature=search_result#?t=W25 1bGwsMSwxLDEsImNvbS5wZGFuZXQiXQ.. Says it's USB tethering, not sure if that would act differently than the ones that have already been tried that caused the error.
I tried PDANet Tablet 2.20 with FoxFi and got an error 67. I didn't try a USB version.

Barnacle Wifi Tether worked for me when I tested with my laptop.
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Old June 17th, 2012, 10:03 AM   #33 (permalink)
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USB tether shouldn't give you the error 67 pop up, if your rooted wifi tether (wireless) shouldn't give you the error 67 either
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Old June 19th, 2012, 07:25 AM   #34 (permalink)
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USB tether shouldn't give you the error 67 pop up, if your rooted wifi tether (wireless) shouldn't give you the error 67 either
Is this confirmed by you or are is this hypothesized? If confirmed could you outline the app you used? Thanks in advance!
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Old June 19th, 2012, 07:31 AM   #35 (permalink)
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I'm using wifi tether for root with no issue. Been tethering my nook color for a few days now
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Old June 19th, 2012, 07:53 AM   #36 (permalink)
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Great to hear. Now the only thing that's left is the recovery and overclocking the cpu.
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Old June 23rd, 2012, 04:25 PM   #37 (permalink)
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Default Need help with 'error 67'

My Optimus Elite is ROOTED and after turning on the Hotspot Butoon on the Battery Doctor App i immediately got the Error 67. I dont have Mobile Data and i can make calls, send and receive, aswell as send text messages.

I have my MSL, i dont think i can do a master reset. So what can i do?
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Old June 23rd, 2012, 05:59 PM   #38 (permalink)
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##diag## enter your msl code,then hit disable
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Old June 23rd, 2012, 06:15 PM   #39 (permalink)
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I had been using a hotspot app (ON ROOTED PHONE) I posted about in my thread (http://androidforums.com/elite-all-things-root/568288-what-apps-do-rooted-users-have-new-post.html) for a while and as I mentioned in a post I never had 3G turned on while using it. So I thought I'd try and see if I got a faster hotspot and that gave me error code 67. So it seems like if you turn on 3G while trying to make a hotspot then you will get the error code and have to reset. :P

Not sure if this also applies to unrooted phones (the part about wifi tether working fine without 3G).
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Old June 24th, 2012, 11:43 AM   #40 (permalink)
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Quote:
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##diag## enter your msl code,then hit disable
I have it disableld, i tried enabling it and disabling with reboots. No data still.
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Old June 24th, 2012, 12:12 PM   #41 (permalink)
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Quote:
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I had been using a hotspot app (ON ROOTED PHONE) I posted about in my thread (http://androidforums.com/elite-all-things-root/568288-what-apps-do-rooted-users-have-new-post.html) for a while and as I mentioned in a post I never had 3G turned on while using it. So I thought I'd try and see if I got a faster hotspot and that gave me error code 67. So it seems like if you turn on 3G while trying to make a hotspot then you will get the error code and have to reset. :P

Not sure if this also applies to unrooted phones (the part about wifi tether working fine without 3G).
On my phone under Settings> Wireless&Networks> Mobile Data> unchecked to disable and tried to use my wireless teether without sucess. Checked it to enable and i still dont have data.

I did a reset on the phone and everything is working fine now. Thank you for the thread. B
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Old July 27th, 2012, 11:51 PM   #42 (permalink)
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Quote:
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Deos USB tethering work?
Yes, using EasyTether right now.
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Old August 4th, 2012, 11:22 AM   #43 (permalink)
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Could someone explain to me "If you try to access the mobile hotspot with a widget or whatever". I'm not sure what kind of app that is an I want to make sure I avoid it. More info please.
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Old August 5th, 2012, 12:39 AM   #44 (permalink)
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I have a "half fail" here. My laptop connected to WiFi tether perfectly. Tried to connect using my Transformer TF101 (did it on the Optimus V perfectly), and it won't connect. Honestly, the Transformer is the one I want to have the ability to connect with here. Not the laptop. I take the tablet everywhere. My laptop stays home.

Shame FoxFi is a no go on here. I had to get my MSL from VM a couple weeks back because it killed my data.
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Old August 13th, 2012, 01:42 PM   #45 (permalink)
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Bump for those that installed the most recent system firmware update (around Aug. 5-ish). Anyone still getting the Error 67 code if they install (and even use) a wifi hotspot app, like Quicksettings?

When I installed quicksettings, I got the error, went through the process with customer support and asked them what happened to cause me to lose data, they said that it's a bug in the phone's software (no mention of it being caused specifically by a hotspot/tethering app). So the optimist in my would hope that this "update" would maybe "fix" this "bug" (if it's not an intentional thing in the first place).

Any courageous takers...?
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Old August 14th, 2012, 09:02 PM   #46 (permalink)
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I was just wondering is this warning for wifi tether for rooted phones as well?
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Old August 24th, 2012, 05:51 AM   #47 (permalink)
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Here is where I stand, I am buying a new Virgin Mobile phone tomorrow and it is either going to the the LG Optimus Elite or the Motorola Triumph.

First Question, which one would you all reccomend?

I am set on getting the Elite except for the hotspot trouble I keep reading about on the site, this is making me lean towards the Triumph. I am frustrated because everybody is talking about having the problem but nobody is posting anything on how to avoid it. I've seen that certain apps trigger the hotspot, but that's all I've gotten.

Second Question, What Apps trigger the hotspot?

I am not going to purchase the phone if in a week I have to send it in for a new one. I currently have the LG Rumor Touch so I am not used to a smartphone which is the base of most of my confusion. I am looking to use this phone to go on the internet as in Espn, Ebay and basic sites, download the Twitter/Facebook apps, and text and call.

Third Question, will doing these simple tasks trigger the hot spot problem?

Most Importantly I am just looking for an answer on how to completely avoid having this happen if I purchase this phone.

Thanks,
Sutto
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Old August 24th, 2012, 07:16 AM   #48 (permalink)
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Quote:
Originally Posted by OptimusElite View Post
Here is where I stand, I am buying a new Virgin Mobile phone tomorrow and it is either going to the the LG Optimus Elite or the Motorola Triumph.

First Question, which one would you all reccomend?
I would suggest the Elite. The Triumph has seen a lot of various problems ranging from maintaining a 3G data connection to maintaining a wifi connection, along with other issues. My brother in law has the Triumph and he is less than satisfied with it.

So I would suggest the Elite. I found the Elite to be more than fine when coming from the LG Optimus V.

Quote:
Originally Posted by OptimusElite View Post
I am set on getting the Elite except for the hotspot trouble I keep reading about on the site, this is making me lean towards the Triumph. I am frustrated because everybody is talking about having the problem but nobody is posting anything on how to avoid it. I've seen that certain apps trigger the hotspot, but that's all I've gotten.

Second Question, What Apps trigger the hotspot?
As of now, my experience is just simply installing an app that can enable wifi hotspot generation, such as Quicksettings, may result in the Error 67 issue. But not necessarily all programs (I've only tried Quicksettings). But at the moment, the Error 67 isn't random--you'll have to actually download and install a 3rd party app from the Play store in order to even run into this issue. So if you don't try to accomplish wifi-hotspot generation, you should be just fine.

Quote:
Originally Posted by OptimusElite View Post
I am not going to purchase the phone if in a week I have to send it in for a new one. I currently have the LG Rumor Touch so I am not used to a smartphone which is the base of most of my confusion. I am looking to use this phone to go on the internet as in Espn, Ebay and basic sites, download the Twitter/Facebook apps, and text and call.

Third Question, will doing these simple tasks trigger the hot spot problem?

Most Importantly I am just looking for an answer on how to completely avoid having this happen if I purchase this phone.

Thanks,
Sutto
You don't have to send the phone in if you happen to install a program that enables wifi hotspot generation and therefore the Error 67--VM phone support will walk you through the fix process which involves them giving you your MSL code and performing a factory reset (with will of course wipe your phone). But once you have the MSL code, if you run into this Error 67 problem, you can just go through the factory reset process yourself without phone support (if you remember or write-down the directions from the first time). You shouldn't need to exchange your phone handset unless something doesn't work with the factory reset (possible but unlikely).

To put your mind at ease, general internet usage on your phone via 3G shouldn't do a thing to cause the error. My conspiracy theory is that since VM isn't really set up to easily monitor/prevent unauthorized 3G-wifi tethering/hotspot, they put a bug in the OS that corrupts a file when a program is installed that implements code to achieve a wifi hotspot. But "normal" usage with your phone won't trigger this. I never downloaded Quicksettings after performing the factory reset to remove the error 67 code on my phone, and I have not experienced the error 67 code. On the contrary, I have a custom launcher widget that has an option to turn on the wifi hotspot (I have not tried to turn on the wifi hotspot), and i have NOT gotten the error 67 code yet. Now, I don't know if this is because there's also been a system firmware update that was pushed out (in case this all was just an accidental situation, which I doubt). But I haven't tried to enable hotspot because at the moment I don't want to go through the factory reset process and have to manually restore my phone back to its current state...

Get the Elite, don't get the Triumph, and just don't enable wifi hotspot and you should not have a problem.
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Old August 24th, 2012, 07:26 AM   #49 (permalink)
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I really liked my triumph. Once it was rooted with a custom.Rom...


The elite? Still have it . No root, no Rom. Works perfectly. No issues at all, and I've had it since it was released.
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Old August 28th, 2012, 04:27 PM   #50 (permalink)
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So don't install "Quick Settings" even if I don't use the hotspot feature?

I currently have an Optimus V and use Quick Settings for the basic features but ordered the Elite today so I want to make sure.
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