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Old October 16th, 2012, 11:49 AM   #51 (permalink)
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Emailing with LG is futile.

Quote:
Originally Posted by Me
I have an Optimus Elite and it always displays 3G even when it is on 1xRTT. I can tell when it is on 3G because it gets hot, so hot it is borderline uncomfortable to hold and the battery drains. I downloaded an app which took about 10 minutes and during that time my battery dropped about 25%.

I need to know how to fix my device so it displays the correct mobile network and so that it is usable on 3G.
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Good Morning, MacFett!

Thank you for contacting LG Electronics. I am so sorry for the inconvenience you're having thus far, I understand your frustration, but please allow me to assist you as far as possible!

Barring getting a new Optimus Elite from Sprint, the first thing to do is actually reset the Network by simply removing the Battery from the Optimus while it's On, putting the Battery back on, powering up the Phone, and looking for any changes.

If this fails you then perform a Reset on the Optimus according to page 84 of your Manual.

If both of these fail you, then you are always more than welcome to send your LG Phone in to LG for Warranty Service if you wish.

LG can fix your issue but it would require that the Handset be sent in to us first to determine whether it meets the Warranty requirements for Repair/Replacement.

As you may/may not know LG has provided you with a 1 year Warranty good 12 months from the Date of Purchase if you are uninsured through your Carrier, and are unable to get assistance by any other means also.

To have your Phone serviced with LG please feel free to contact LG toll free at 1-800-243-0000 anytime, day or night so that we may proceed to set up a Return Authorization.

You'd also need to have your ESN/MEID handy which can be found on the white printed label on the inside of the Phone once you've completely removed the Battery and its cover from the back.

I hope this information helps, thank you again for contacting LG Electronics, it was my pleasure to serve you, many thanks for being an LG Customer, and be blessed!

D. Stanley, Jr.
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Old October 16th, 2012, 01:07 PM   #52 (permalink)
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for those that have pursued the FCC complaint route,have you gotten any calls from VM/sprint,an email from them yet? be sure to answer odd area code calls, they won't call from your area code.
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Old October 16th, 2012, 08:15 PM   #53 (permalink)
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No calls of any kind yet
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Old October 17th, 2012, 10:28 AM   #54 (permalink)
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I'm on a non-grandfathered plan and loading anything on 3g is like pulling teeth with the OE.
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Old October 18th, 2012, 04:38 AM   #55 (permalink)
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I received my replacement phone yesterday. I did the swap phone on the VM website, as soon as I did that, the phone started downloading the update. I had no choice but click install. The phone turned itself off, and never powered back up. I had to remove the battery and then manually turn the phone back on. It powered up. Then I wanted to see if I could shut it off, then turn it back on. I powered back off, then the phone would not power back on. I removed the battery again, but the phone would not power back up. So after talking to Habeeb and trying to go through his checklist, I was told that the replacement phone was no good and that another one would be ordered. So I am waiting for my 3rd phone now! Optimus ELITE....NOTHING ELITE ABOUT THIS PHONE!
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Old October 18th, 2012, 07:49 AM   #56 (permalink)
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How accurately does the VM coverage map:

Cell Phone Coverage - Check Cell Phone Coverage | Virgin Mobile

Reflect most people's actual 3G results? I mean where it says 3G on the map, it doesn't indicate the strength/speed of it. I guess they just mean you are using the 3G network, "but your mileage may vary" as far as speed.
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Old October 18th, 2012, 08:14 AM   #57 (permalink)
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How accurately does the VM coverage map:

Cell Phone Coverage - Check Cell Phone Coverage | Virgin Mobile

Reflect most people's actual 3G results? I mean where it says 3G on the map, it doesn't indicate the strength/speed of it. I guess they just mean you are using the 3G network, "but your mileage may vary" as far as speed.
The map is BS.
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Old October 18th, 2012, 11:45 AM   #58 (permalink)
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I find this map to be a lot more accurate regarding Sprint's coverage in my area.
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Old October 18th, 2012, 01:04 PM   #59 (permalink)
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I find this map to be a lot more accurate regarding Sprint's coverage in my area.
Cool -thanks! I actually have that android app. Did know about the web page for it.
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Old October 18th, 2012, 05:52 PM   #60 (permalink)
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Got a call on my FCC complaint from Sprint executive services. They have put in a ticket to research area's of their network to see if there are network issues or an issue with the Elite hardware. She sounded like maybe there were other complaints issued about this phone. She offered to send me an Optimus V or an Optimus Slider :what: She said she would also speak with management to see if they could offer something outside the Optimus line and will call me back in a few days once the network is checked.
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Old October 19th, 2012, 12:28 AM   #61 (permalink)
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I'm betting her name was eichenberger. she's a really nice lady. and the v and slider aren't acceptable replacements. push the issue that you spent your money for an upgrade. not a downgrade. if it is her,or whomever.. stress that many users are having this same issue and that the elite needs a hardware or major software revision. it may convince them to at least push a software fix if thats the issue.
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Old October 19th, 2012, 04:53 AM   #62 (permalink)
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Yes it was her. I told her I really like the Elite and if they could fix it's issues I'd be happy but if not I would like a replacment but it wouldn't be an outdated phone
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Old October 23rd, 2012, 07:41 PM   #63 (permalink)
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My 104 errors have returned and my device is overheating badly. I need to call VMU, but have been so busy this week and last I have not had a chance to do so.
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Old October 24th, 2012, 01:37 PM   #64 (permalink)
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Vm has yet to fix my issue or move me to another phone and yesterday my Elite started overheating really bad. It wouldn't make or receive calls nor would texts or data work. Finally last night it completely lost signal and will not pick it back up. So until vm does something I've had to reactivate my Optimus V. My OV doesn't have any issues with data like the Elite has
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Old October 24th, 2012, 02:56 PM   #65 (permalink)
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don't wait on ms eichenberger to call you back. call her. tell her it has stopped functioning altogether. I think that's unacceptable that you had to reactivate an old phone because your "upgrade" is s piece of defective garbage.
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Old October 24th, 2012, 03:47 PM   #66 (permalink)
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This could be such a nice phone for the money.
Once I start to get over $150.00 for a PHONE a get a bit squeamish....

If it was not for Juice defender, I would have tossed this phone in the garbage a long time ago.
It would eat the battery and get hot without this program.
I have it set to connect every hour to sync my apps, email, and such.
As others note here, when attempting to connect to VM network to surf the web, it is terribly slow. I think there is a software / hardware issue with the phone, not VM network. It is a major annoyance when out somewhere and want to look anything up with this phone when not connected to WIFI....
I came from the V, and my wife still owns one, and that phone runs great. No need for JD to help battery life. Works great on VM network....
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Old October 24th, 2012, 05:31 PM   #67 (permalink)
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Quote:
Originally Posted by Curtis1973 View Post
don't wait on ms eichenberger to call you back. call her. tell her it has stopped functioning altogether. I think that's unacceptable that you had to reactivate an old phone because your "upgrade" is s piece of defective garbage.
Oh don't worry I been on their case. I spoke with her Monday and she wanted tech support to call me and diagnose the phone but they hadn't called me within 24 hours so I called Corp. office and told the lady what was going on and she transferred me to Senior tech support which is in the corporate office. They diagnosed it and said it was a handset issue and noted my account and said she should call me back in a day or two but I called her right back and left her a message last night. She was off today so I should hear from her tomorrow but if not I'll call her back.
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Old October 24th, 2012, 05:45 PM   #68 (permalink)
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yes..it is a handset issue... In many handsets. defective hardware pawned off by lg to sprint and many other providers.
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Old October 25th, 2012, 06:21 PM   #69 (permalink)
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Well after many phone calls and no one figuring anything out they just decided to move me to another phone. Looks like as of Monday I will have the One V. I really like the the Elite and will somewhat miss it but I prefer to have working service.
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Old October 25th, 2012, 11:13 PM   #70 (permalink)
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im glad ms eichenberger took care of it for you. shes a REAL rep.
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Old October 26th, 2012, 05:00 AM   #71 (permalink)
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Yeah she was and so was Senior Tech services. Would be nice to have tech support like that all the time
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Old October 26th, 2012, 11:23 AM   #72 (permalink)
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Yeah she was and so was Senior Tech services. Would be nice to have tech support like that all the time
Good for you kwknott. Let us know how the One V works out for you.

I am on my third Elite. I wished there was a way to go directly to Senior Tech Services or whomever is the real trouble shooter instead of this song and dance of sending replacement/refurbished phones to people. And I'm sure the cost of sending these phones via FedEx and overnight is not cheap either.
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Old October 26th, 2012, 08:08 PM   #73 (permalink)
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It looks like Sprint's version of the Optimus Elite is getting a firm update. One of the fixes is called "Sprint Connections Optimizer" which might be the answer to our data connection problems. According to Sprint's website "In a small number of locations, the feature may automatically connect to the 4G network for faster connection speed". Perhaps they are fixing the data connection issues without really calling it that.
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Old October 26th, 2012, 08:20 PM   #74 (permalink)
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It looks like Sprint's version of the Optimus Elite is getting a firm update. One of the fixes is called "Sprint Connections Optimizer" which might be the answer to our data connection problems. According to Sprint's website "In a small number of locations, the feature may automatically connect to the 4G network for faster connection speed". Perhaps they are fixing the data connection issues without really calling it that.
It looks like it just manages your connections based on presets that you set into the phone. Using the phones location you can tell it to enable wifi and disable 3g/4g when you are at home or work and enable 3g/4g when you are anywhere else. The program will monitor your location and change the settings of your wifi and 3g/4g depending on your settings
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Old October 29th, 2012, 05:26 PM   #75 (permalink)
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......
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Old October 30th, 2012, 09:23 AM   #76 (permalink)
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......
call ms eichenberger back. don't feel like you are bugging her. tell her no one has shipped your replacement order. she sent me a new one,not a refurb. stay on them kw..you'll get it took care if then.
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Old October 30th, 2012, 05:23 PM   #77 (permalink)
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call ms eichenberger back. don't feel like you are bugging her. tell her no one has shipped your replacement order. she sent me a new one,not a refurb. stay on them kw..you'll get it took care if then.
It shipped today via priority overnight so I will have it tommorrow
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Old October 31st, 2012, 02:20 PM   #78 (permalink)
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My Virgin FCC complaint got responded to this week also now. I spoke with a lady from Sprint (different name than yours) and told her the symptoms and she told me it doesn't sound like a problem with my phone but the network and is going to send my issue to sprint engineering, not customer support. Told her how when I was in Atlanta for a 1 hour layover, and 5 days in Tampa, FL, my 3G was solid, and before and after this in Milwaukee it toggles between 1X and 3G every 30 seconds. Keep you guys updated on it, told I should wait 7 - 10 days for Engineering with their support queue.
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Old October 31st, 2012, 07:59 PM   #79 (permalink)
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Got my one v today and even in the short time I've used it data is so much better. I will miss my elite but will enjoy having working data.
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Old November 3rd, 2012, 12:44 PM   #80 (permalink)
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What is your speed average on your V?
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Old November 4th, 2012, 12:29 PM   #81 (permalink)
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At home which has somewhat decent signal I average 900kbps to 1.8mbps
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Old November 7th, 2012, 07:29 AM   #82 (permalink)
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It must be something with certain lg phones and Sprint's network. My work just got me the lg viper which is 4g but since we don't have 4g it runs 3g and it is horrible just like the elite
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Old November 13th, 2012, 02:49 PM   #83 (permalink)
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I've been on my second replacement phone the past two weeks and by all accounts it is worse than the previous one. This phone has problems connecting to Wifi as well. So after wasting an other hour talking to Virgin, this is what they offered me as replacements for my phone.

The Chaser, The Venture or A new Optimus Elite, but I have to pay them $70. I can upgrade to their more expensive phones but I have to change my plan to one of their new ones. I don't want to give them credit for being that smart, but could it be that they offered the Elite to get rid of those of us with the GF'd plans.

Needless to say, I just filed an FCC complaint and I'm going to try out the MetroPCS. They have a 7 day money back guarantee, so if it does not work out, you get all of your money back, including the monthly charge.
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Old November 16th, 2012, 03:47 PM   #84 (permalink)
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I'll write a guide that can maybe be a sticky this weekend that shows how to tell if you have the common 1X/3G constant toggling that causes a lot of us to have headache based on what cities we live in (I proved it wasn't the phone when I travelled to Tampa, FL and it was solid 3G all weekend and decent battery)

I'm still working with sprint on my Virgin Elite's issue after submitting the fcc complaint. Been bounced around no progress as of yet.
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Old November 19th, 2012, 09:25 AM   #85 (permalink)
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I think has to do with the coverage in my area and no the phone. When I am on the interstate near a big city, I can stream a YouTube video with very few stops. But in the smaller town where I live, I'm doing good to see pictures on FaceBook, etc.
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Old November 19th, 2012, 10:00 AM   #86 (permalink)
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I agree and disagree there. Yes when I'm in Baltimore I have a much better connection than when I'm at home. BUT my wife has VMU and the Optimus V and she can go to check in on Foursquare at the same time as I do and have her page loaded and done before I get anything. Same thing with webpages and streaming. She watched Netflix on her V's 3g before the app stopped working on it.

I do think it has something to do with the device as well as the signal.
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Old November 25th, 2012, 11:45 AM   #87 (permalink)
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Now I'm not quite sure if I'm experiencing the low data or if I'm not noticing it. On my Optimus V which got fair coverage from VM in Oregon where I live my 3G was great. Visiting my home state of California made my Optimus V coverage start to roam and drop non stop. I purchased the Elite and no more roaming issues just bad house coverage, I'm heading back to Oregon now and I'll update on my experiences to see if it's poor tower coverage in certain states or hardware related, as far as I know my phone is working top notch and I have no issues.
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Old November 27th, 2012, 09:32 AM   #88 (permalink)
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Now would all of this network bouncing and switching be the major factor in the battery life being short?

as macfett stated his phone was back to getting hot again meaning higher voltage surges > more battery demand

those bastards are probably working for the electric companies charging our phones all the time probably brings a great deal of $$$$ when exponential
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Old November 27th, 2012, 03:23 PM   #89 (permalink)
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Now would all of this network bouncing and switching be the major factor in the battery life being short?

Absolutely!!!

The data issue is a fickle beast. I live in a small city in South Jersey (08332 if anyone is interested) and my Elite data speed/connection is MUCH better than my wife's OV. My Elite is even slightly better than her last and current iPhone 4s. I really don't know if this is because I got a "good" Elite or the area is just Elite "friendly".
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Old November 30th, 2012, 09:34 AM   #90 (permalink)
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Here's the results of my FCC complaint about the constant 2G/3G toggling every minute.
I was assigned an analyst a month ago, they had me work with "level 3" sprint. It ended up being "level 2" Virgin (more like level 1 even though it was the US support #) who would supposedly send the tickets up for "level 3" virgin. I'd have to call back to get an update just to find one or two days prior Level 3 sent it back "should be fixed". I'd then tell them sorry its still doing it, they'd send it back up, usually after some of the exact same troubleshooting as before with me on the phone (airplane mode, factory reset, open your browser what do you see.)
This happened probably 8 or 10 times over the month, and had to wait 48-72 hours for Level 3 to respond back to Level 2 EACH time. Level 3 appears to be a monkey in front of a staples "Easy Button".

Explained my frustration after a month passed to the lady assigned to my escalation (FCC complaint) and she is switching me to a HTC One V after I asked if I could just be switched to a different phone since this was going nowhere. Thats why I was paying $25/month I guess, because I was paying for zero technical know how from support. So I'm going to sell the One V unopened and switching to GSM with Straight Talk for a more universal standard where I can pick the phone from outside the carrier if need be.
It was fun guys, if the radio was better in this phone (probably radio SW) I'd never had to go through this. I'll keep watching the survey results on the sticky and update it, perhaps enough responses will be ammo some day to trigger something to benefit you guys.
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Old December 6th, 2012, 08:17 PM   #91 (permalink)
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I'm going bald from VMU. Spoke to them Sunday and was told I was being sent a replacement Elite to expect it Tuesday, Wednesday at the latest. Phone overheated and rebooted before the call ended so I called back and they verified my address and told me the same thing.

Thursday (today) I called to see where my Elite is. Was told there was no Elite being sent to me. Asked for a supervisor and after being told the supervisor would tell me the same thing I finally spoke with a Level 3 supervisor. Who said there was no Elite sent because it was back ordered and if I wanted a replacement I would have to call back on Saturday.

Those of you who filed an FCC complaint, did you use the complaint form? I don't see a category applicable.



http://www.fcc.gov/complaints
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Old December 7th, 2012, 01:19 AM   #92 (permalink)
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I'm going bald from VMU. Spoke to them Sunday and was told I was being sent a replacement Elite to expect it Tuesday, Wednesday at the latest. Phone overheated and rebooted before the call ended so I called back and they verified my address and told me the same thing.

Thursday (today) I called to see where my Elite is. Was told there was no Elite being sent to me. Asked for a supervisor and after being told the supervisor would tell me the same thing I finally spoke with a Level 3 supervisor. Who said there was no Elite sent because it was back ordered and if I wanted a replacement I would have to call back on Saturday.

Those of you who filed an FCC complaint, did you use the complaint form? I don't see a category applicable.



File Complaint | FCC.gov
My guess that would be closest is "Wireless Telephone."
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Old December 7th, 2012, 05:07 AM   #93 (permalink)
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My guess that would be closest is "Wireless Telephone."
That was what I thought too, but then the options didn't fit. I looked again this morning and see service and billing for wireless. Guess I missed that last night.
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Old December 11th, 2012, 10:52 PM   #94 (permalink)
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Almost a full month after my SEC complain a very nice lady from Sprint called me today. She sounded dismayed and maybe even a bit shocked to hear that I had switched carriers. I hope it serves her and Sprint/Virgin a notice that they need to take better care of their customers in order to keep them. I also hope it helps the rest of you who are dealing with the same issue.
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Old December 11th, 2012, 11:19 PM   #95 (permalink)
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Like the wise larry once said, "F***ing with your cash is the only thing you kids seem to understand." If LG and sprint won't fix their services, then stop paying them for those services. They'll either learn customer service or go out of business.


http://www.youtube.com/watch?v=MaedggGlZTI
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Old December 12th, 2012, 09:39 AM   #96 (permalink)
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Just wanted to add my vote that I think our 3g service is being prioritized.

During the middle of the night, 12am-5am I can stay connected to 3g 90% of the time.

During the day, its the opposite. Probably 80% of the time its 2g, 20% of the time 3g. And of course, it keeps jumping back and forth draining the battery.

Only variable is the time of day. I am testing with the phone in the same exact location tethered to my desktop.
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Old December 13th, 2012, 06:15 AM   #97 (permalink)
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After countless calls to VMU over a nearly 2 week period and 4 different RMA numbers I finally got my replacement Elite shipped. It should arrive today, not sure if FedEx will leave it or not though.
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Old December 13th, 2012, 06:18 PM   #98 (permalink)
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The new white elite arrived today. Just rooted it and am working on getting CWM onto it. Then I will activate and see if it is any better than my last 3.
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Old December 13th, 2012, 06:30 PM   #99 (permalink)
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The new white elite arrived today. Just rooted it and am working on getting CWM onto it. Then I will activate and see if it is any better than my last 3.
Glad to hear you got a replacement! You might want to try Tagged or Sleipnir while you're at it, too. Especially once the builds with scripts active are out, there should be plenty of fixes for multiple data issues. Worth a shot at least.
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Old December 13th, 2012, 06:40 PM   #100 (permalink)
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You might want to try Tagged or Sleipnir while you're at it, too. Especially once the builds with scripts active are out, there should be plenty of fixes for multiple data issues. Worth a shot at least.
At one point or another I've run all of the released ROMs on my 3rd Elite. Not nessicarily the newest builds, but at least one version of them. None seemed to do any better than any other with 3G.
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