Device(s): HTC Evo V 4G,Triumph CM7 TG=Reloaded, Intercept UD6, HTC Wildfire S HBOOT Unlocked w/s-off
Carrier: Virgin Mobile
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When I had my issues with the Triumph, I had 6 replacements in 4 months, obviously wasn't getting anywhere so I filed a BBB complaint, within 10 days I was contacted by Sprints Executive Escalation dept and long story short they agreed to credit my account $60 to compensate me for 6 months because of upgrading to the Evo V and losing my grandfathered plan. Might have better luck with that route instead of the FCC. Good luck.
Just wanted to add my vote that I think our 3g service is being prioritized.
During the middle of the night, 12am-5am I can stay connected to 3g 90% of the time.
During the day, its the opposite. Probably 80% of the time its 2g, 20% of the time 3g. And of course, it keeps jumping back and forth draining the battery.
Only variable is the time of day. I am testing with the phone in the same exact location tethered to my desktop.
I was just reading this and wondering if anyone has tried loading a Sprint PRL to their phones to change the priority?
I don't completely understand how that works. Don't VM and Sprint use the same towers? Are there some towers that Sprint can access that VM can not?
I doesn't work. All the prl does is tell the phone where to roam, virgin has no roaming, so it doesnt help, imo. There are plenty of theories why the data is slow, prioritizing is one of them. But there are too many variables in speedtests to know for sure. Personally I think it is all just an overloaded network.
Device(s): HTC One V, LG Optimus V, Samsung Galaxy Tab2
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I actually agree with your overloaded network theory. Sprint just got done a massive upgrade in my area overhauling the cell towers with microwave back hauls and my data is alot more solid on my One V. I asked my brother how his was as he is still on the Elite and he said his data has been pretty solid as well. My wife picked my son up one of the new white Elites from Best Buy when they had it for $50. Waiting until he gets that at Christmas so I can personally see how the Elite does in my area now.
I think some parts of Sprint's network are just way overloaded and they are giving priority to Sprint and VM users get the left overs. Why it's worse on some phones rather than others I'm not sure
Maybe it will start getting better as Sprint rolls out these upgrades. Just sucks that people get stuck with crappy data until it happens
I have great reception where I live however the data is really slow during peek hours. There are lots of people on Boost and Sprint in my area. I believe they both get priority over VM.
I have great reception where I live however the data is really slow during peek hours. There are lots of people on Boost and Sprint in my area. I believe they both get priority over VM.
Yeah, I believe there are something like a half dozen (maybe more) MVNOs on the Sprint Network with higher priority than VM.
I can stand next to my buddy with his sprint iPhone 4 and get speedtests no more than 100kbps apart from his. Well within the realm of signal differences. It's not priority, its over sold. Same thing with a coworker with a sprint iphone 4s at work. He also gets the same crappy speeds in the building with few bars. I lol when he tries to use Siri. There are plenty of Boost and Sprint slow data complaints.
Last edited by sneaky_1; December 17th, 2012 at 08:37 PM.
data connection on this phone suuuuuuuuuuuuucks. trying to play an online game is completely impossible. my old Intercept worked 100x better than this phone does. unfortunate because this is a decent cheap little phone.
advice to people looking to possibly switch to this phone, STAY AWAY. stay far away. the data issues really kill this thing.
too bad.
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Device(s): LG Optimus Elite (Harmonia 2.03, Sleipnir 2.4.0.3)
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Quote:
Originally Posted by Daigoro
data connection on this phone suuuuuuuuuuuuucks. trying to play an online game is completely impossible. my old Intercept worked 100x better than this phone does. unfortunate because this is a decent cheap little phone.
advice to people looking to possibly switch to this phone, STAY AWAY. stay far away. the data issues really kill this thing.
too bad.
3G is bad in general. Wifi for the phone is great, however.
data connection on this phone suuuuuuuuuuuuucks. trying to play an online game is completely impossible. my old Intercept worked 100x better than this phone does..
Having used an intercept for over two years I can safely say the intercept is possibly the worst phone ever made. Some common apps like facebook took forever to load due to low memory and processing power. This phone is nothing like the intercept.
I found the data connection to be sightly better on the elite. I actually did many speed tests using my intercept over several days as I waited for my elite. I then did speed tests after it arrived. The speeds for me have consistently been slightly better than the intercept.
Having used an intercept for over two years I can safely say the intercept is possibly the worst phone ever made. Some common apps like facebook took forever to load due to low memory and processing power. This phone is nothing like the intercept.
I found the data connection to be sightly better on the elite. I actually did many speed tests using my intercept over several days as I waited for my elite. I then did speed tests after it arrived. The speeds for me have consistently been slightly better than the intercept.
I agree the intercept is a terrible phone, I still have mine and turned it on recently, and man, the display is horrible. Data is also slower on the Intercept because the 3g radio is only EVDO rev.O, the Elite is EVDO rev.A. I guess it is all area and the phone you have. 3g has been solid on my Elite.
I agree the intercept is a terrible phone, I still have mine and turned it on recently, and man, the display is horrible. Data is also slower on the Intercept because the 3g radio is only EVDO rev.O, the Elite is EVDO rev.A. I guess it is all area and the phone you have. 3g has been solid on my Elite.
Actually the VM version of the Intercept supports EVDO rev. A. I think the elite just gets better reception than the intercept.
Having used an intercept for over two years I can safely say the intercept is possibly the worst phone ever made. Some common apps like facebook took forever to load due to low memory and processing power. This phone is nothing like the intercept.
I found the data connection to be sightly better on the elite. I actually did many speed tests using my intercept over several days as I waited for my elite. I then did speed tests after it arrived. The speeds for me have consistently been slightly better than the intercept.
ive had two elites and this has not been my experience. they both have had really shitty data connection issues.
when it connects, it's fine. but 5 times out of 10 it fails to connect on the first or second or third time for me.
yeah the Intercept was a POS compared to this phone, but the 3g connection (while not stellar) was a LOT more reliable for me than either Elite that ive owned.
yeah wifi is great when it doesnt choose to go to sleep for no reason at all on me, or it fails to automatically connect to my home network for whatever reason.
Device(s): LG Optimus Elite (Harmonia 2.03, Sleipnir 2.4.0.3)
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Quote:
Originally Posted by Daigoro
ive had two elites and this has not been my experience. they both have had really shitty data connection issues.
when it connects, it's fine. but 5 times out of 10 it fails to connect on the first or second or third time for me.
yeah the Intercept was a POS compared to this phone, but the 3g connection (while not stellar) was a LOT more reliable for me than either Elite that ive owned.
yeah wifi is great when it doesnt choose to go to sleep for no reason at all on me, or it fails to automatically connect to my home network for whatever reason.
I've had two elites too, but I've never had those problems. 3G is just slow for me (but then, it's 3G, isn't it supposed to be rather slow?).
This phone keeps making me mad and I keep thinking about replacing it.
I can tolerate the slow connection speeds most days. What I hate is that when using the 3G the phone heats up and tanks the battery......... (I know there's a thread about keeping it one 1G and not switching between 2G & 3G which is what I think heats the phone and kills the battery. May have to find the thread and ask the question if the battery does not drop as fast this way....)
My only other smart phone was the V and that phone worked great.
*Edit*
Found the sticky on how to change the network and set it for 2G only to see if it helps the battery situation.
Device(s): LG Optimus Elite (Harmonia 2.03, Sleipnir 2.4.0.3)
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Quote:
Originally Posted by MacFett
Like 1989 dial-up slow?
(I would post a screen shot, but the screen shot function in Sleipnir doesn't work)
(all speeds kbps)
37 down 163 up
91 down 85 up
54 down 80 up
120 down 163 up
14 down 132 up
13 down 152 up
8 down 19 up
... what version of Sleipnir are you on? Sleipnir has been working for a few builds now, and gets regularly updated :P
Anyways, yes, it's usually dial-up slow, and melts the battery. Except for long-distance travelling and I need GPS - otherwise, I never usually have a need to use 3G.
Last edited by Artine; December 31st, 2012 at 12:03 PM.
Anyways, yes, it's usually dial-up slow, and melts the battery. Except for long-distance travelling and I need GPS - otherwise, I never usually have a need to use 3G.
If we use this nationwide average of 0.59Mbps on 3G I get <1/10th of that.
Whoever made that chart has obviously never taken middle school science. You can't poll 13 cities and expect it to accurately reflect anything about the over 30,000 incorporated cities in the USA. I don't doubt that you may be getting poor performance from your phone, but that chart is terrible.
I've had two elites too, but I've never had those problems. 3G is just slow for me (but then, it's 3G, isn't it supposed to be rather slow?).
its not the fact thats it's slow (its really not terrible), its the fact that it only chooses to connect 50% of the time.
when it connects, its acceptable. the problem is, it does not like to connect when its told to. its like the data connection goes to sleep and has to be shaken awake.
i try to go the the play store and get a no connection/retry error. the 3g arrows just remain grey. so i fire up a web browser and the 3g arrows fire up. all of a sudden the play store works fine.
same crap when im just trying to view a web page. i fire up the browser and hit a favorite and it just sits there doing nothing (3g appears dead, just grey bars, no activity) just spinning trying to get a connection. so i stop and retry, do that 3-5 times in a row and finally it connects.
edit: actually maybe i shouldnt even be posting this in this thread. i just assumed it was part of the same issue. ive down speed tests and gotten some mixed results, but overall the speed is not the problem for me. it just seems like the 3g dies and comes back to life with regularity. way too often to be reliable at all.
trying to play an online game with this phone is impossible for me because the 3g connection constantly fails every 30-60 seconds or so.
Last edited by Daigoro; December 31st, 2012 at 10:52 PM.
its not the fact thats it's slow (its really not terrible), its the fact that it only chooses to connect 50% of the time.
when it connects, its acceptable. the problem is, it does not like to connect when its told to. its like the data connection goes to sleep and has to be shaken awake.
i try to go the the play store and get a no connection/retry error. the 3g arrows just remain grey. so i fire up a web browser and the 3g arrows fire up. all of a sudden the play store works fine.
same crap when im just trying to view a web page. i fire up the browser and hit a favorite and it just sits there doing nothing (3g appears dead, just grey bars, no activity) just spinning trying to get a connection. so i stop and retry, do that 3-5 times in a row and finally it connects.
edit: actually maybe i shouldnt even be posting this in this thread. i just assumed it was part of the same issue. ive down speed tests and gotten some mixed results, but overall the speed is not the problem for me. it just seems like the 3g dies and comes back to life with regularity. way too often to be reliable at all.
trying to play an online game with this phone is impossible for me because the 3g connection constantly fails every 30-60 seconds or so.
I'm glad you posted this. I was about to come in this thread and share similar experiences. Now I know its not just my particular phone.
When 3g connects, it works fine, even beyond expectations. I've gotten speeds as high as 2.5mbit. It usually ranges from 400kbps-1700kbps depending on time of day. Uploads consistently from 400kbps-900kbps. The problem is staying connected. This is in New York City.
I've observed that once its in 3g and there is consistent data being transferred, it will stay in 3g with no problems. Examples of this is when I stream a video online or tether the connection to my computer and play an online game (such as world of warcraft). The phone will stay in 3g and I get pings anywhere from 100-200ms. Awesome.
The problem comes when the phone returns to idle. When the video ends, or I close my game, the phone will quickly go back to 2g mode. In 2g mode, I get 128kbps max and about 800-900ms ping. Too slow really to do anything other than sync email. Sometimes it jumps back to 3g after 10 seconds or so. Other times it takes a minute or more before it goes back to 3g. I don't know what prompts it to reconnect to 3g. All I can do is stare at the 3rd party 2g/3g status indicator that i installed into my status bar until it decides to reconnect to 3g.
Unfortunately, if it is in 2g when I first start transferring data, it will stay in that mode until whatever program I'm running stops trying to transfer data. It wont reconnect to 3g until it is idle again. This is my main problem with this phone.
As expected, this causes major problems when you're using programs that download with idle periods in between, such as when I'm browsing websites. If I start loading a page when the phone is in 3g, its beautiful. Just like my home broadband cable connection. But if im unlucky and its in 2g when I start loading a page, its so slow my web browser times out. If I keep trying to transfer data while its in 2g, it will stay stuck in 2g until I stop what I'm doing. Once the connection is idle, it will eventually go back to 3g.
Testing Environment:
Sorry for the wall of text. Hopefully this information helps someone. All of this testing was done in a location where the phone is stationary with 4 bars of signal strength (max bars for sleipnir theme?) and the phone flashed to the latest build of Sleipnir (including the Dec. 31st one). I'm officially done with this phone and putting it up along with my grandfathered $25 plan for sale (PM me if interested). I love everything else about this phone and the 2800-3000 score I get in Quadrant. I don't have any heat problems but the data is just too unreliable. Goodbye Virgin Mobile.
EDIT: One thing I tried to solve the problem was going into diagnostic menu and selecting EVDO Only. However, with this setting on, the phone will instead toggle between 3g and "no signal". This is even worse than when it toggles to 2g because at least the phone will still allow me to make calls when its on 2g.
Last edited by jacer; January 1st, 2013 at 02:03 AM.
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Sorry for the wall of text. Hopefully this information helps someone. All of this testing was done in a location where the phone is stationary with 4 bars of signal strength (max bars for sleipnir theme?) and the phone flashed to the latest build of Sleipnir (including the Dec. 31st one). I'm officially done with this phone and putting it up along with my grandfathered $25 plan for sale (PM me if interested). I love everything else about this phone and the 2800-3000 score I get in Quadrant. I don't have any heat problems but the data is just too unreliable. Goodbye Virgin Mobile.
EDIT: One thing I tried to solve the problem was going into diagnostic menu and selecting EVDO Only. However, with this setting on, the phone will instead toggle between 3g and "no signal". This is even worse than when it toggles to 2g because at least the phone will still allow me to make calls when its on 2g.
It sounds like you have great speeds (lucky), the issue is the usual Elite data issues, I get the same thing, that wasnt present on my other VM phones. I doubt its actually Virgins network in your area. It might be worth to try a better VM phone,
Jacer, thats exactly the issue my Elite had. The sticky up above in this forum explains how to identify exactly as you did, I saw the same issue with trying evdo only having it lose signal completely over and over. You should submit the survey in the sticky with your details, more ammo to use someday to make them recognize the problem.
I eventually got Virgin to replace it with an HTC One V, which I then sold brand new on Ebay. I went and got the black friday $39.88 Optimus Logic on straighttalk/at&t and I love it.
Troubleshooting this phone problem with Virgin got me to hate the company so much because even their "engineering" support in the US are a bunch of monkeys. All they ever did was tell me "we did something on our end, its fixed" I'd then reboot and tell them its still doing it and I'd have to wait 48 hours for them to get back to the level 3 i was working with. This repeated over and over about 6 times (with all the weekends/48-72 hour delays it took over a month) then I was fed up and requested a different model. They wouldn't let me keep my $25 plan with the replacement phone either which is pretty pathetic since they replaced my eligible phone due to bad service and required me to go to the $35 to use it.
When I do this (which I've done previously) the elite drops data when it would switch to 1x and it over heats even faster than normal. It works well if I put it in 1x only though.
My newest elite works decent when I don't have a 104 error. Much better than my previous 4, but still not acceptable.
Has anybody with this issue had it resolved without having to change to a different model of phone? I ask because I've been dealing with VM's poor excuse for tech support for a month now to get it resolved. I'm on my 5th Optimus Elite, and they're sending me yet another replacement. I asked them about a different model and they offered a few different ones instead of the elite, but all of them were cheaper phones. The ones they offered were Optimus Slider ($71 on amazon.com), Kyocera Rise ($75 on VM's website), and the ole Venture and Chaser (both $40 on their website). I asked about the HTC One V, which is $12 more than the Elite on their website, and they said I would have to pay an arm and a leg to get it, as well as lose my grandfarthered plan.
So they don't have any phones that are the same price, and they will only send out another non-working Elite or a cheaper phones. I'd like to know if there is any hope at all for getting an Elite that works.
I fixed my data issues by going to T-Mobile with a nexus 4. I too had 5 elites with no resolution. They flat out refused any kind of phone swap. I was trying for a G2 or One V.
I am currently trying to get a refund for my elite paperweight.
It's sad to see so many people jumping ship on this phone because of the poor dada issues. Is it possible that the recent tower upgrades will help? My phone is pretty quick at my home, and bearable when I'm at work but I've never had the disconnect/overheating problems some people describe. Maybe we'll get lucky and things will smooth out once the upgrades are in place.
Although the data issue is very annoying (I get it occasionally) I am willing to bet it has more to do with the network than our specific phone model. I used to have the same trouble with a Samsung Galaxy phone on a Sprint monthly contract.
I must say this is good to hear that Virgin Mobile is saying that they are willing to look into this problem and possibly take care of it . I have a few friends that have V.M .. I most definetley will tell them about this .
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Re: Constant Slow Mobile Data?
They've been looking at this issue for a while now! I don't think they want to admit there is an issue or they haven't a clue!
It almost has to be a phone issue. I had the Optimus V before the Elite and had no issues. Then had 6 Elites and countless calls to everyone imaginable at Vm and Sprint followes by an Fcc complaint which got me moved to the One V and no more data issues. Now I'm on the Evo V and have yet to see any data issues.
The elite is a nice little phone and it'd be nice if they'd work out the issue.
Wow... I thought things on my phone were slow... but I never realized the issue. I also had great batter life... but some days the batter drained very quickly and the phone was hot.
It wasn't until I recently got my son and then later wife the iPhone 4S on Virgin that I realized how slow my data was. I had my son run speedtest on his iPhone sitting right next to my phone and he is getting 1.5Mbps while I get .125Mbps.
Put that 2G/3G status thing on my phone and it is showing 2g all the time. Argh... no wonder the thing is so slow.
thanks for all this info people. I have been lusting after the Nexus 4 for a while now and hope to move to that in May... I can't wait.
Are you in one of the areas being upgraded?
It's still unreliable for me.
No idea I live on the IL/Wisc border. I did have one afternoon this week where my data completely stopped working it was the day my bill was set to autopay though so maybe that had something to do with it.
VM is getting Nexus 4 or you're going to another carrier?
Quote:
Originally Posted by PilotBob
Wow... I thought things on my phone were slow... but I never realized the issue. I also had great batter life... but some days the batter drained very quickly and the phone was hot.
It wasn't until I recently got my son and then later wife the iPhone 4S on Virgin that I realized how slow my data was. I had my son run speedtest on his iPhone sitting right next to my phone and he is getting 1.5Mbps while I get .125Mbps.
Put that 2G/3G status thing on my phone and it is showing 2g all the time. Argh... no wonder the thing is so slow.
thanks for all this info people. I have been lusting after the Nexus 4 for a while now and hope to move to that in May... I can't wait.
Well, I'm in Madison, so maybe that's reassuring news for me. Maybe not.
Quote:
Originally Posted by snorge
No idea I live on the IL/Wisc border. I did have one afternoon this week where my data completely stopped working it was the day my bill was set to autopay though so maybe that had something to do with it.
The LG Optimus Elite is the first entry-level NFC enabled device to be offered on a pre-paid wireless carrier here in the states. The Optimus Elite will feature specs typical of an entry level device like a 3.5-inch 480×320 reslution display,... Read More
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