Been struggling with that problem for three days now. Frustrating. I wish I knew what to tell you. I even tried to update the one on display at the AT&T store today to see if it was just mine. It said the same thing -- said software is up to date.
The Following User Says Thank You to Gdwheel For This Useful Post:
I am so sorry this is really long, but heres the converstation from AT&T
Thank you for your patience! Your AT&T Representative will be with you shortly.
Welcome! You are now chatting with 'Anne Watson'
Anne Watson: Hello, my name is Anne Watson and I will be assisting you.
Anne Watson: Tiffany
Anne Watson: thank you for chatting with AT&T today. I see you are having trouble with an update of software. I can help you with this today. I apologize for any inconvenience this has caused.
Anne Watson: It may take a few minutes to access your account, I appreciate your patience.
Tiffany: I had a replacement phone sent to me and I recieved it today, mailed back the old phone and was setting up this phone, I relized that the soft wear is 4.0.4 ice cream sandwhich, the phone i just sent in had 4.1.2 jelly bean, i told my phone to check for softwear update and it says its up to date even though its not
Anne Watson: Update the Software for the LG Optimus G (E970) are you following these steps?
Tiffany: it's saying its up to date
Tiffany: yet its still on version 4.0.4
Anne Watson: Is your att data on at this time?
Tiffany: yes and so is wifi
Anne Watson: Is your content backed up?
Tiffany: i think so
Anne Watson: Okay I am trying to send this
Tiffany: yay softwear update
Anne Watson: Are you getting any messages to the phone?
Tiffany: nope but i had a box pop up that said at&t softwere update
Anne Watson: Okay
Tiffany: now it says unforunately the process com. google.process.gapps has stopped
Anne Watson: Turn the phone off and back on please.
Tiffany: it wont let me turn the phone off, so i kept holding power button
Anne Watson: And are you able to turn back on?
Tiffany: its still saying 4.0.4
Anne Watson: View the Software Version with the LG Optimus G (E970)
Anne Watson: Can you please provide me the 15 digit IMEI number from the phone? You may obtain this number by entering *#06# on your phone, thanks.
Anne Watson: The system is asking me to remove the navigator on the line you can always re add .
Anne Watson: What is the software version state please.
Tiffany: 4.0.4 ice cream sandwhich
Anne Watson: There would be an e9 number what is that please
Anne Watson: What is the kernel version
Anne Watson: And the base band please
Anne Watson: I am seeing this as the current version of the software, you can confirm this by checking the link I sent to you
Tiffany: then why did i have 4.1.2 on my phoen that I just sent in today?
Anne Watson: You can confirm this with the baseband numbers and software numbers.
Tiffany: now i regret sending my old phone in.
Anne Watson: The phone you have did not get the update notification.
Anne Watson: So you are not seeing the android version updated.
Tiffany: it updated then went right back to the same softwere it had.
Anne Watson: if you show the e97011c the software is up to date
Tiffany: the android verison says 4.0.4
Anne Watson: You can ignore that
Tiffany: and nothing on the phone changed
Anne Watson: if all else shows updated then you are updated.
Tiffany: like the weather wiget should of changed and settings should of had a diffrent toggles they didnt change :/
Anne Watson: This update was designed to fix the issue for users sometimes getting a blank screen when accessing the browser
Anne Watson: That would depend on what was on the returned phone previous to the update.
Tiffany: it was a brand new phone, i had the same thing i had on this one.
Tiffany: everything that was on that phone is on this phone,
Anne Watson: Please turn the phone off
Anne Watson: Please leave off
Tiffany: im waiting on this updating software
Anne Watson: So the phone is updating now?
Tiffany: i guess, it said soft ware update so i clicked download then update
Anne Watson: Please wait till the update is completed. do not use the phone please
Tiffany: now it's jelly bean 4.1.2
Anne Watson: Did it say update complete?
Tiffany: Android Version; 4.1.2 Baseband Version: APQ8064/MDM9x15M Kernel Version: 3.4.0 Buil number ZJO54K Software Version E97020j
Anne Watson: You had been showing an old version for the software I am showing this updated now.
Tiffany: now it's updated
Last edited by EarlyMon; April 6th, 2013 at 09:09 PM.
Did she send you the update or did you just get it from checking for the update in settings?
She kept unlocking it so i could keep trying to get update, i think she sent it to meim not sure but i got a box 1 time and did the update it didnt work, so i did the clering thing mentioned on here then checked for update and it worked
The LG Optimus G is was announced right before IFA 2012, with specs that rival the best of the best. The device will feature a 1.5 GHz dual-core processor, 2 GB of RAM, a 4.7-inch True HD IPS+ display, Android 4.0 and a whopping 13 MP camera. ... Read More