Won't accept my Google account

wgrotheer · December 17th, 2011, 12:14 AM

I have tried multiple times via Gmail setup - sign in to my Google account & keep getting an error message "Your user name and password do not match." I am certain & have confirmed via gmail login on my PC that I am using the correct user name & password. My daughter was able to set up her gmail account, but I have wiped that out via factory reset because I don't want that to be the primary Google account.

I would very much appreciate any advice. Thanks!

bigbubba · December 17th, 2011, 09:43 AM

the default is to capitalize the first letter when entering data from the keyboard, try making passwords viewable and makesure it is not doing that

wgrotheer · December 17th, 2011, 02:18 PM

Thanks, but that was not it.

bigbubba · December 17th, 2011, 04:54 PM

factory reset the phone and start from scratch

wgrotheer · December 18th, 2011, 08:28 AM

I've also tried this already. Thanks though.

wgrotheer · December 28th, 2011, 08:22 PM

I had to turn off 2 step verification in Gmail. I should have thought of that earlier.

farmspy · April 2nd, 2012, 08:29 PM

when I try to add my gmail account to my LG VS700 Envision, I just get the "Sorry, your username and password do not match" message. How do I get the 2 step verification option to appear? I know that I could just create a new gmail account on my phone, but I would hate to lose my existing gmail email address.

Thanks.

floydlloyd · May 29th, 2012, 05:18 AM

Helo from Vancouver Canada

This link gives all the solutions ...

Android Marketplace: How to Resolve “Your username and password do not match” Error |

murenti · July 7th, 2012, 06:49 PM

I also have the same issue, I have tried my login password and different 2 step verification passwords along with restarting my phone but android will not accept my passwords. Also the link shown on the post by floydlloyd is dead.
How can I fix this please?
Your help is very much appreciated

UPDATE!!! DOH!!!!
I was using another account to produce the password, no wonder it would not verify. This is to show others who probably have multiple accounts that its very easy to miss.
Thank you

crisgalvao · July 11th, 2012, 07:01 PM

Quote:

Originally Posted by wgrotheer

I had to turn off 2 step verification in Gmail. I should have thought of that earlier.

----------------------------------------------------------
I still can't EVEN Turn Off the verification in my Google account, so far I brand new MotoSmart (XT390)from Motorola won't go further login my Google account!
Following the sugestios here, I've try to Turn Off the Verification Code in my account( via my computer), can't do it.
To use the 'PlayStore' in order to login as sugested here, The application wants a login into my account as well...
Any sugestions in how to do that in a easy way?
I have not yet found how to!
Thanks, appreciated new ideas to solve the issue.

BRoberts0107 · August 10th, 2012, 10:23 PM

I found this thread because I was having the same problem. I turned off 2-step verification, and that worked, but when I turned it back on it didn't work again.

What worked for me was to create an application-specific password. Go to your account page in Google. Click on "Security" then "Authorizing applications and sites". Halfway down the page you'll see the Application-specific password generator.

Good luck!