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Old March 17th, 2011, 10:42 AM   #51 (permalink)
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Well, I would call customer service, but apparently all the posted 800 #s for the escalation department are no longer in service. If anyone has a working #, please let me know.

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Old March 17th, 2011, 10:57 AM   #52 (permalink)
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Quote:
Originally Posted by Leslie Ann View Post
I think some of you still don't get it.

Problem 2. The phone is not reconnecting AFTER a data loss or overload. THIS is user created.

Don't expect a fix for #2 anytime soon, if ever. It's not their problem. Those settings were probably hidden for a reason.

This is just nonsense. You have no idea what you're talking about - you're making hasty generalizations based on a single anecdote. I bought my phone and out of the box I was having 3g drops and was unable to reconnect. Occasionally turning the data on/off or using airplane mode would work, but only rarely. I even set my phone back to factory settings and the problem persisted. I eventually started using the Network app fix, and it tends to work more than most other methods though not 100%.
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Old March 17th, 2011, 06:28 PM   #53 (permalink)
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Please stop saying this. I just replaced mine and left it stock and had the 3g drop with permanent disconnect + battery drain within a two hours of it being turned on. And yes, I tested it 3 more times before I ever installed an app.

So it is indeed a problem with either the phone or software as it was shipped. Therefore VM needs to offer a solution.
This sounds more like an activation issue and not what I have described here.


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This is just nonsense. You have no idea what you're talking about - you're making hasty generalizations based on a single anecdote. I bought my phone and out of the box I was having 3g drops and was unable to reconnect. Occasionally turning the data on/off or using airplane mode would work, but only rarely. I even set my phone back to factory settings and the problem persisted. I eventually started using the Network app fix, and it tends to work more than most other methods though not 100%.
This is a combination of activation issues and flat out ignoring the basics of wireless.

Many have had trouble when they first got the phone, sorry, but that is a separate issue. A semi-well known one as well.

As for signal loss now, if airplane mode is not fixing it, then it's a tower/VM issue, NOT the phone. We have no way to deal with that and that is not proof that anything I have said is BS.

The Network App, is half of your problem.
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Old March 17th, 2011, 08:35 PM   #54 (permalink)
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i'm in agreement with TrimTram . Leslie Ann, I don't really think YOU know what you're talking about. You seem to be the expert on the issue, yet you offer no resolution, and you state data loss is user created. NOT! its service related (or an inherent design of the Android o/s).
and you say its not Virgin Mobile's problem. NOT! it IS their problem.

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Originally Posted by TrimTram View Post
This is just nonsense. You have no idea what you're talking about - you're making hasty generalizations based on a single anecdote. I bought my phone and out of the box I was having 3g drops and was unable to reconnect. Occasionally turning the data on/off or using airplane mode would work, but only rarely. I even set my phone back to factory settings and the problem persisted. I eventually started using the Network app fix, and it tends to work more than most other methods though not 100%.
Originally Posted by Leslie Ann
I think some of you still don't get it.

Problem 2. The phone is not reconnecting AFTER a data loss or overload. THIS is user created.

Don't expect a fix for #2 anytime soon, if ever. It's not their problem. Those settings were probably hidden for a reason.
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Old March 17th, 2011, 09:03 PM   #55 (permalink)
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Oh sure my problems are totally user created. I *WANT* my service to drop. I *CHOOSE* when I get a signal and when I do not. And again, in one area in NE Ohio the service is total garbage even with a good non-data signal (Akron, OH) (bar strength) but in other areas (Medina, OH) it works just fine (after server upgrade) quit thinking we can just kill our radio like we hurt its feelings with a software switch to turn it off and on. That's absolutely crazy. You're acting like we're altering the radio chips inside with a switch that just turns them on and off which loss of signal does anyway. Again, this is with being around someone with a 1x (Rumor2) and 3G (Optimus [mine] and Intercept [other]) and they have the SAME timing of data drops ***OR*** data working.

Quit insulting our reasonable collective intelligence and experience on fighting this issue. We're all on a mission to the same resolve and that is to consistently "good" data service.
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Old March 17th, 2011, 09:48 PM   #56 (permalink)
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I can't offer a resolution to the data dropping in the first place, I never claimed to be able to. I only claim that the reason the phone is not reconnecting is because of something you did or you installed. I'm not sure why you have so much trouble understanding that.



Instead of telling people this WILL NOT WORK, why not actually try it, instead of sitting here saying it can't.

I had every problem you guys are describing, and yet, now I don't. I haven't for weeks. Are you saying I have a magical phone? If you guys want to sit here waiting for a patch (that will likely never come), be my guest.



I don't quite understand the hostility and reluctance to even try. What, are you scared you might get a working phone? Do you work for Verizon or AT&T? Sorry, I don't get it. I offer a solution to some problems and you guys just don't even want to hear it. Meanwhile, you take the word of some idiot reading from a screen in another country, who has no vested interest in it other than getting you off the phone and then whine and complain while expecting some magical patch fairy to come and fix everything. I didn't wait, I went and figured out what was causing the problem.
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Old March 18th, 2011, 04:25 AM   #57 (permalink)
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Quote:
Originally Posted by Leslie Ann View Post
I can't offer a resolution to the data dropping in the first place, I never claimed to be able to. I only claim that the reason the phone is not reconnecting is because of something you did or you installed. I'm not sure why you have so much trouble understanding that.



Instead of telling people this WILL NOT WORK, why not actually try it, instead of sitting here saying it can't.

I had every problem you guys are describing, and yet, now I don't. I haven't for weeks. Are you saying I have a magical phone? If you guys want to sit here waiting for a patch (that will likely never come), be my guest.



I don't quite understand the hostility and reluctance to even try. What, are you scared you might get a working phone? Do you work for Verizon or AT&T? Sorry, I don't get it. I offer a solution to some problems and you guys just don't even want to hear it. Meanwhile, you take the word of some idiot reading from a screen in another country, who has no vested interest in it other than getting you off the phone and then whine and complain while expecting some magical patch fairy to come and fix everything. I didn't wait, I went and figured out what was causing the problem.
The funny thing right out of the box people are effected by this,nobody ever said turning Airplane mode on then off does not fix this issue temp,but this does not solve the fact that there still is a bug with the phone or the network which you will never be able by yourself to perm fix.
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Old March 18th, 2011, 06:32 AM   #58 (permalink)
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Old March 18th, 2011, 06:33 AM   #59 (permalink)
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Originally Posted by Leslie Ann View Post
I can't offer a resolution to the data dropping in the first place, I never claimed to be able to. I only claim that the reason the phone is not reconnecting is because of something you did or you installed. I'm not sure why you have so much trouble understanding that.



Instead of telling people this WILL NOT WORK, why not actually try it, instead of sitting here saying it can't.

I had every problem you guys are describing, and yet, now I don't. I haven't for weeks. Are you saying I have a magical phone? If you guys want to sit here waiting for a patch (that will likely never come), be my guest.



I don't quite understand the hostility and reluctance to even try. What, are you scared you might get a working phone? Do you work for Verizon or AT&T? Sorry, I don't get it. I offer a solution to some problems and you guys just don't even want to hear it. Meanwhile, you take the word of some idiot reading from a screen in another country, who has no vested interest in it other than getting you off the phone and then whine and complain while expecting some magical patch fairy to come and fix everything. I didn't wait, I went and figured out what was causing the problem.

Leslie Ann - You contridict yourself. In the first sentence you write "I can't offer a resolution to the data dropping in the first place" and then in the last paragraph you write "I offer a solution to some problems and you guys just don't even want to hear it"

So what is the solution you have offered? Or in other words, how did you get your phone to reconnect automatically after it drops data? Did you play with the settings? Is it an app?

I am having trouble understanding what you did for data to automatically reconnect after it drops on your phone.

Please explain in detail.
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Old March 18th, 2011, 02:38 PM   #60 (permalink)
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I bought two Optimus V phones this past Saturday and was having 3G drops when I activated both on Tuesday. The 3G would go out and no Internet on both phones. The next day I was going to return the phones. I took the battery cover off to take out the battery and noticed I did not remove the plastic at the bottom of the phones. It covers the silver bottom. Once removed, the 3G started working correctly.

Also, my bars stop fluctuating. It is now a consistent 3-4 bars not the 1 to 4 it was doing with the plastic.
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Old March 18th, 2011, 02:44 PM   #61 (permalink)
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I bought two Optimus V phones this past Saturday and was having 3G drops when I activated both on Tuesday. The 3G would go out and no Internet on both phones. The next day I was going to return the phones. I took the battery cover off to take out the battery and noticed I did not remove the plastic at the bottom of the phones. It covers the silver bottom. Once removed, the 3G started working correctly.

Also, my bars stop fluctuating. It is now a consistent 3-4 bars not the 1 to 4 it was doing with the plastic.
OK, if this works I am going to LMFAO. I had the plastic there and just removed it.
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Old March 18th, 2011, 03:30 PM   #62 (permalink)
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OK, if this works I am going to LMFAO. I had the plastic there and just removed it.
I hope you don't really think that's going to work lol
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Old March 18th, 2011, 04:03 PM   #63 (permalink)
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I hope you don't really think that's going to work lol
It didn't. LOL.
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Old March 18th, 2011, 06:01 PM   #64 (permalink)
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Leslie Ann - You contridict yourself. In the first sentence you write "I can't offer a resolution to the data dropping in the first place" and then in the last paragraph you write "I offer a solution to some problems and you guys just don't even want to hear it"

So what is the solution you have offered? Or in other words, how did you get your phone to reconnect automatically after it drops data? Did you play with the settings? Is it an app?

I am having trouble understanding what you did for data to automatically reconnect after it drops on your phone.

Please explain in detail.
I did not contradict myself

There is no solution to drops (this is a Virgin problem), I offered a solution as to why the phone doesn't reconnect AFTER a drop occurs and how to fix that.

Yes, mine auto reconnects after data drops, I'm never without data more than a moment or two.

I can recreate the issue of not reconnecting, and correct it as often as I want on stock, Stock with Xionia, and Rodimus. Sorry, I haven't played with 2.3 enough recently to say with any certainty that they have the same issue, but if I remember right, they do.



It's several factors causing the problem all leading back to one root cause, the hidden 3g menu system all of these apps access is (supposedly) bugged. None of them put the radio back to the proper setting. Things that that access this hidden menu are the #*#*number*#*# trick to go into 1x, Network, and the XDA app. Since none of these apps put the menu back to default, a wipe is the only way to fix it. More than just these apps use that menu, and any that do, once used, the phone will likely never reconnect properly unless you wipe or someone figures out a way to reset the setting correctly.


Uninstalling the app does not put the setting back.
For now, the only way to reset this setting is to wipe.


If you do wipe, be extremely careful restoring settings. In Titanium Backup, the setting is included with something which looks like it is for call and sms logs or settings. I kept re-importing this setting without knowing it and messing up my fresh rom loads.
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Old March 18th, 2011, 07:52 PM   #65 (permalink)
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Well I can attest to the fact that I have wiped my phone using the reset to factory settings option on the phone, I have done this twice. My phone is not reconnecting and I have not installed anymore apps that mess with radio signal.
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Old March 18th, 2011, 07:55 PM   #66 (permalink)
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But that is USER created, and its not VM's problem, per Leslie Ann....



Originally Posted by Leslie Ann
I think some of you still don't get it.

Problem 2. The phone is not reconnecting AFTER a data loss or overload. THIS is user created.

Don't expect a fix for #2 anytime soon, if ever. It's not their problem. Those settings were probably hidden for a reason.



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Well I can attest to the fact that I have wiped my phone using the reset to factory settings option on the phone, I have done this twice. My phone is not reconnecting and I have not installed anymore apps that mess with radio signal.
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Old March 18th, 2011, 09:38 PM   #67 (permalink)
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What did you install, what did you restore.
What you think are not messing with the radio, very well may be.

Did you ever run the activate app and did it ever complete 100%?
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Old March 18th, 2011, 09:40 PM   #68 (permalink)
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Leslie Ann means well, but her delivery is a bit accusatory. Those apps that alter the radio signal are readily available in the market and no one could have known that they would cause such problems, if in fact they are the reason we are all having trouble, I'm still not 100% convinced of that. Bottom line is this is not user created and has to do with the network, the menu system on the phone, and possibly android itself. VM is responsible and it is up to them to fix it.

I installed one battery saving app and that toggles the data on/off, I uninstalled this program and did a complete wipe of the phone. I don't think the Lookout program has anything to do with radio signal. I also have a program called Easy Reminder installed that reminds me of missed calls and messages.
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Old March 18th, 2011, 09:53 PM   #69 (permalink)
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I attempted this fix, and it worked for a day and a half. Now the data has been off all day today (seattle) and when I go to Testing>Phone Info, there is no button for "Select Radio Band". It seems to have been replaced with a button that says "Turn Radio On/Off". Any ideas how that button disappeared?
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Old March 18th, 2011, 10:05 PM   #70 (permalink)
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Having data problems in Seattle too... glad to hear (kind of?) that it isn't just me.

FWIW I still have the ability to choose a band. That's a weird one all right.
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Old March 18th, 2011, 10:14 PM   #71 (permalink)
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I never claimed it was the app's fault, they work fine on other devices, just not ours. If I did, I never meant to.


Oh, also, there was a big outtage this afternoon (at least here), it hit me around 6pm central. Which may have contributed to the fail to reconnect. I tried everything to connect, nothing work, then it came back on it's own when the system came back.

Also, I'm not so sure it is VM's fault if these are using an unsupported, hidden menu item.
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Old March 18th, 2011, 10:30 PM   #72 (permalink)
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Just curious, would Juice defender count as an app you are talking about? I know it disables data when in idle but I don't think it actually changes any settings aside from turning it off.
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Old March 19th, 2011, 03:00 AM   #73 (permalink)
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I believe juicedefender counts since it toggles 3g when the screen turns off, but I could be mistaken.

As far as the issue at hand, and apps that alter the radio settings, this was my experience: I bought my optimus about a month ago. Everything was peachy for about 2 weeks with no 3g data drops. I did not install (and still haven't) any apps that in any way messed with the radio, or any battery saving apps. One day I noticed that even though the 3g icon is flashing the up and down arrows and I was getting a good signal, I wasn't connecting to the internet. This being the first time it had happened (and before I knew this was an 'issue') I simply reset the phone, and when it started working fine after that I went about my day. A few hours later it went out again and resetting didn't work this time. I pulled the battery and waited a minute then turned it back on, and it worked... but it got me worried. I searched on the internet and found forums full of people with this issue and it got me really worried. I saw the advice early on about not messing with the network app (or anything similar) and heeded it, and the only thing I have done so far to get the signal back is toggling airplane mode, sometimes toggling wifi if that doesn't work, or resetting the phone. I really don't want to go through the hassle of a factory reset, especially since as far as I can tell I have already been following the advice suggested by Leslie Ann and still having the problem. It has gotten to where it has to have airplane mode toggled about 4 times a day, which is pretty annoying. However, there have also been times where I can go the entire day without the problem, only to have it return the next day.

As a side note to Leslie Ann: First I want to thank you for your efforts. I do think you are on to something, and I believe striving for repeatable results is the best way to find a solution. I am not posting this to dispute your findings, just to note that I didn't achieve the same results on my device. Keep us posted if the issue returns with your phone.
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Old March 19th, 2011, 07:15 AM   #74 (permalink)
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Old March 19th, 2011, 10:34 AM   #75 (permalink)
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I believe juicedefender counts since it toggles 3g when the screen turns off, but I could be mistaken.

As far as the issue at hand, and apps that alter the radio settings, this was my experience: I bought my optimus about a month ago. Everything was peachy for about 2 weeks with no 3g data drops. I did not install (and still haven't) any apps that in any way messed with the radio, or any battery saving apps. One day I noticed that even though the 3g icon is flashing the up and down arrows and I was getting a good signal, I wasn't connecting to the internet. This being the first time it had happened (and before I knew this was an 'issue') I simply reset the phone, and when it started working fine after that I went about my day. A few hours later it went out again and resetting didn't work this time. I pulled the battery and waited a minute then turned it back on, and it worked... but it got me worried. I searched on the internet and found forums full of people with this issue and it got me really worried. I saw the advice early on about not messing with the network app (or anything similar) and heeded it, and the only thing I have done so far to get the signal back is toggling airplane mode, sometimes toggling wifi if that doesn't work, or resetting the phone. I really don't want to go through the hassle of a factory reset, especially since as far as I can tell I have already been following the advice suggested by Leslie Ann and still having the problem. It has gotten to where it has to have airplane mode toggled about 4 times a day, which is pretty annoying. However, there have also been times where I can go the entire day without the problem, only to have it return the next day.

As a side note to Leslie Ann: First I want to thank you for your efforts. I do think you are on to something, and I believe striving for repeatable results is the best way to find a solution. I am not posting this to dispute your findings, just to note that I didn't achieve the same results on my device. Keep us posted if the issue returns with your phone.
A Voice of reason, thank you. It is true that for whatever reason Leslie Ann has found success with her phone, and the rest of us have tried the methods she has used with mixed temporary results. As I said before she means well and I appreciate her insight but I think there is more going on with these phones and the network itself than just apps that alter the radio signal, especially when you have those that are having problems when they haven't installed one single app.
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Old March 19th, 2011, 02:06 PM   #76 (permalink)
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Also, I'm not so sure it is VM's fault if these are using an unsupported, hidden menu item.
Can you please provide proof or some other link or thread or someone besides you talking about or confirming the existence of this hidden menu? Because right now it just looks like a feedback loop.
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Old March 19th, 2011, 04:41 PM   #77 (permalink)
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Just curious, would Juice defender count as an app you are talking about? I know it disables data when in idle but I don't think it actually changes any settings aside from turning it off.
Yes, it is a known problem app on this phone.

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Can you please provide proof or some other link or thread or someone besides you talking about or confirming the existence of this hidden menu? Because right now it just looks like a feedback loop.
*#*#4636#*#*
Is the code to access said menu.








Pretty much ANY app or trick listed in this thread, will cause this issue:
How to get better battery life on your Optimus


The only things I have found that can safely touch the radio system in any way, is the power button menu, Settings menu, and QuickSettings. Every other app I have used that tried to manage power or connections has created problems. Every single one of them.


Also, anyone complaining it did not work yesterday, there was a massive outage over large parts of the country for several hours. So if you are basing the failure around what happened yesterday, don't.
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Old March 19th, 2011, 05:06 PM   #78 (permalink)
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Leslie Ann, I have to agree with you. Once I got rid of the app that accessed the 4636 menu, things improved. Beyond that, I am not too happy with the frequent data outages. My phone did not come back by itself this morning and required the usual tricks. I think the activation app fixed it, even though it returned a failure message. One cycle through airplane mode after that and it was good to go. I have only had the phone since Monday and am wondering now if full price contract might be worth it.
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Old March 19th, 2011, 05:35 PM   #79 (permalink)
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Now are you saying the Quicksettings app is a cause of the problems we are having?
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Old March 19th, 2011, 05:37 PM   #80 (permalink)
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Now are you saying the Quicksettings app is a cause of the problems we are having?
No, I am saying that Quicksettings app is safe.

Edited to make it more clear.
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Old March 19th, 2011, 05:46 PM   #81 (permalink)
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I verify that there was a major outage from about 5-9 MST last night.

I was having major battery drain for weeks after I bought my Optimus V. It really was depressing how quickly the battery drained. I had to plug it into a charger 3 times a day to keep it above 50%. However, I factory reset my phone last week, didn't reinstall Juice Defender, and turned off sync with a Widgetsoid widget and now my battery is still at about 60% at the end of the day with moderate use and no charging throughout the day! I must have had a draining app on there when I was experimenting with new apps.

I still get 3g drops randomly, especially around 5 pm daily. I called VM (during the outage yesterday). The CSR said that engineering is aware of the 3g problem and that bugs are to be expected with a brand new phone on the market like the Optimus V. She said they are working on a fix. If she was telling the truth, I feel much better that they are listening and working on it. Hopefully it will be released sooner than later for the company's sake. It's a great company that may be a little over their heads for the moment.
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Old March 19th, 2011, 06:25 PM   #82 (permalink)
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Yes, it is a known problem app on this phone.
I will have to disagree then because I have been using juice defender beta for over a week and while data does drop occasionally between 5-10pm it always reconnects itself after a minute or two. The beta has extra features to help prevent data staying disabled, plus you can disable the control over data using the custom setting.
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Old March 19th, 2011, 11:01 PM   #83 (permalink)
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Re: I can recreate the issue of not reconnecting, and correct it as often as I want on stock, Stock with Xionia, and Rodimus. Sorry, I haven't played with 2.3 enough recently to say with any certainty that they have the same issue, but if I remember right, they do.

Where did you get 2.3 on our phone? Quit being a PR for Virgin Mobile. You're being ridiculous. We have problems and either we deal with it or we don't. Quit blaming it on user error. Everything in these phones are hard-coded and we have NO way to alter the radio hardware. It just SOFTWARE turns off 3g and goes to 1x or totally shuts off data entirely and SOMETIMES a simple toggle fixes it, and sometimes it doesn't. Quit making us sound like total idiots. It's getting old. I have no battery managing apps on my phone. and Network app and my 2G/3G App weren't on my phon e before this whole shevang.. and again they are shortcuts to switches eg 2g/3g data switch, and network - Data on in 3G or on in 1X or not at all,
nothing more nothing less. Leave us alone.

and again my witnesses say it's the network - 3 different VM phones same area, (like next to each other?! ) same outages, same up time and one is not a 3G.
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Old March 19th, 2011, 11:25 PM   #84 (permalink)
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But that is USER created, and its not VM's problem, per Leslie Ann....



Originally Posted by Leslie Ann
I think some of you still don't get it.

Problem 2. The phone is not reconnecting AFTER a data loss or overload. THIS is user created.

Don't expect a fix for #2 anytime soon, if ever. It's not their problem. Those settings were probably hidden for a reason.
I'm causing my phone to drop the 3M connection by using the phone to call, text and occasionally get on the Internet for 2-3 min.? Turning the phone on, raising the volume and hitting activate are the only settings I've messed with. I've only had the phone for 2 weeks and this has been a problem since the first day, the moment I turned the phone on. I don't use any of the apps already on the phone and I don't know how to add apps., so that's not the problem. I'm confused.
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Old March 20th, 2011, 08:07 AM   #85 (permalink)
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Leslie Ann - I'm not trying to be argumentative, but if I recall (my wife still has the phone, but I moved back to VZW b/c of this issue), when the V loses it's connection, it still shows 3G, correct?

Every network has issues, every phone loses it's 3G connection from time to time (albeit typically not this frequently). I've owned 6 different smartphones over the past 2.5 years - on Verizon, AT&T, and Virgin - including the Droid, Incredible, and X... I've hacked the Android phones to pieces and I'm extremely familiar with the structure and "inner workings" of the Android OS. I've never seen a phone that continued to show it was connected, when it actually wasn't.

I don't know if it's something in the framework-res.apk, which could be as simple as the "3G" image getting stuck. But regardless, even if there's something in how VM is communicating with the phone when it disconnects, there is definitely something wrong in the phone itself. [edit: inherent in the phone, not user-caused]
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Old March 20th, 2011, 11:43 AM   #86 (permalink)
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This is just nonsense. You have no idea what you're talking about - you're making hasty generalizations based on a single anecdote. I bought my phone and out of the box I was having 3g drops and was unable to reconnect. Occasionally turning the data on/off or using airplane mode would work, but only rarely. I even set my phone back to factory settings and the problem persisted. I eventually started using the Network app fix, and it tends to work more than most other methods though not 100%.
Mine did drop connection "out of the box" also. Only using built in apps. Phone and text worked....nothing else did. Tried ALL these fixes.... Problem remains. Sometimes an airplane toggle....some times a reboot...and sometimes like last night you just have to wait it out ( bout 6 hours ) . In my thought... It's just something you need to love or leave....or wait for a fix from VM.
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Old March 20th, 2011, 12:02 PM   #87 (permalink)
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What I have found over the last two days 5PM 3G outages that my phone does not get back to normal by itself. The 3G icon appears, but no connection to the internet.

To restore it I run the activate app and get a fail message, then cycle airplane mode on and off. That gets things back to normal. If this does not get better soon, mine is going back to Best Buy.

Also, I did a factory restore this morning. The only thing I saved was the contacts.
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Old March 20th, 2011, 12:59 PM   #88 (permalink)
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What I have found over the last two days 5PM 3G outages that my phone does not get back to normal by itself. The 3G icon appears, but no connection to the internet.

To restore it I run the activate app and get a fail message, then cycle airplane mode on and off. That gets things back to normal. If this does not get better soon, mine is going back to Best Buy.

Also, I did a factory restore this morning. The only thing I saved was the contacts.
Yeah that seems to be the crux of the issue. Nobody is surprised that Virgin's network sucks and we can't keep a 3G connection very well during busy times. Whether or not you think that's ok or not, given how cheap the service is, is a whole other thread. But the fact that the phones continue to show a connection, falsely, and then are unable to grab it back again, is not right.
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Old March 20th, 2011, 01:13 PM   #89 (permalink)
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Ok bashing Leslie Ann isn't necessary, she offered up the experience she had with the phone and the methods she tried to fix it and shared that information in hopes that it could help other people. It is apparent that what worked for her is not working for everybody else, and if there is a problem with the phone itself VM is not admitting to that because the answer I always get from them is that it is not the phone but problems on the network and they are working on a fix. Question is whether or not they are telling us the truth. I wouldn't imagine they would admit to the phone being defective because they would have to do a massive recall and for a prepaid cell phone company the cost of that would be astronomical.
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Old March 20th, 2011, 01:14 PM   #90 (permalink)
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I am starting to think that $25 per month smartphone service is in that category of if it sounds too good to be true, it probably is. Reduced performance on 3G during busy times is one thing, no 3G service is another.
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Old March 20th, 2011, 01:31 PM   #91 (permalink)
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Ok bashing Leslie Ann isn't necessary, she offered up the experience she had with the phone and the methods she tried to fix it and shared that information in hopes that it could help other people. It is apparent that what worked for her is not working for everybody else, and if there is a problem with the phone itself VM is not admitting to that because the answer I always get from them is that it is not the phone but problems on the network and they are working on a fix. Question is whether or not they are telling us the truth. I wouldn't imagine they would admit to the phone being defective because they would have to do a massive recall and for a prepaid cell phone company the cost of that would be astronomical.
It's not a question of bashing her for trying to help it was her statement of saying it was users fault,when clearly it is either LG or VM's fault.when you have a very bad experience with dropped 3g and having to restore it with user input the last thing you need is someone telling you it's your fault,as for a recall for a non fixable issue,that would be LG's lose not VM.
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Old March 20th, 2011, 02:01 PM   #92 (permalink)
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It's not a question of bashing her for trying to help it was her statement of saying it was users fault,when clearly it is either LG or VM's fault.when you have a very bad experience with dropped 3g and having to restore it with user input the last thing you need is someone telling you it's your fault,as for a recall for a non fixable issue,that would be LG's lose not VM.
You are absolutely right, I agree that this is not a user created problem and I would have to say that Leslie Ann was wrong to accuse people of causing these issues. Let's just hope a fix is around the corner.

In the meantime, I have wiped my phone again after having several drops and so far so good. I have re-installed many of the applications I was using previously except for any battery saving applications, Quicksettings, and the Lookout security application. So far so good. I read somewhere that Lookout was causing some people to have connection issues so I'm going to test that theory and leave it off my phone and see how things go. If I can go a few days with no problems I will install Quicksettings and see how that goes, process of elimination seems to be the game if we are still assuming that a application is causing the phone not to automatically reconnect to 3G.
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Old March 20th, 2011, 04:52 PM   #93 (permalink)
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I will have to disagree then because I have been using juice defender beta for over a week and while data does drop occasionally between 5-10pm it always reconnects itself after a minute or two. The beta has extra features to help prevent data staying disabled, plus you can disable the control over data using the custom setting.
They may have made some changes to it, my understanding was that it was doing the same thing, my info could be wrong on that app though. You are using a beta, with new features, so that may be it.


If yours is working fine and reconnecting that's a good thing as it helps narrow down the issue.


Since yours IS reconnecting, how about being a brave one and try installing the Network app or trying the *#*#4636#*#* (switch to 1x) and see if you can recreate the failure to reconnect (you may need to remove Juice Defender to be sure that it's not reconnecting the phone).

You are in a perfect position to verify some of this.
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Old March 20th, 2011, 04:58 PM   #94 (permalink)
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Quick question: Does anyone know of anywhere online to check if Virgin Mobile is having one of their frequent "nationwide outages"? Yesterday I was trying some stuff that seemed to be working, but then the issue returned and I thought it had failed. Then I find out a few minutes ago VM was having an outage. It seems like every time someone actually talks to someone at VM they say there is a massive outage that is the cause of the problem, but that they are working diligently to repair the problem. If we are going to be trying fixes or process of elimination to find problem apps, it would be a good idea to know if there is already a known outage.
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Old March 20th, 2011, 05:17 PM   #95 (permalink)
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Where did you get 2.3 on our phone? Quit being a PR for Virgin Mobile. You're being ridiculous. We have problems and either we deal with it or we don't. Quit blaming it on user error. Everything in these phones are hard-coded and we have NO way to alter the radio hardware. It just SOFTWARE turns off 3g and goes to 1x or totally shuts off data entirely and SOMETIMES a simple toggle fixes it, and sometimes it doesn't. Quit making us sound like total idiots. It's getting old. I have no battery managing apps on my phone. and Network app and my 2G/3G App weren't on my phon e before this whole shevang.. and again they are shortcuts to switches eg 2g/3g data switch, and network - Data on in 3G or on in 1X or not at all,
nothing more nothing less. Leave us alone.

and again my witnesses say it's the network - 3 different VM phones same area, (like next to each other?! ) same outages, same up time and one is not a 3G.
2.3? How about WITH Cyanogenmod?
[ROM] aospCMod | AOSP 2.3.3 / CM7 (Gingerbread) [03/19/2011] - Android Forums
and Zefie's CM7 for the Optimus V (Current: 03012011) - Android Forums
Both are Gingerbread roms for the Optimus V.

I never said we don't have an issue, I never excused VM from drop issues to begin with. There is a problem on the network, but your phone SHOULD auto-reconnect when it recovers the signal.

No way to alter the radio?
What do you think changing those settings do?
That setting is EXACTLY where the problem supposedly lies. The theory is that the menu entries are coded wrong and all of these apps are accessing that menu or the same settings. I didn't come up with the theory, someone well ahead of me in terms of android knowledge did. I wish I could find the post, but I haven't been able to, it may have been someone at XDA.

You have no battery managing aps installed, but clearly you know what menu/trick I was referring to, and let me guess, you've used it. You now have to toggle, because your radio is not properly going back to the correct 3g setting.


If you don't think there is a possible fix, why are you here? If you don't want to hear what I am saying, don't read the thread.


Quote:
Originally Posted by jntdroid View Post
Leslie Ann - I'm not trying to be argumentative, but if I recall (my wife still has the phone, but I moved back to VZW b/c of this issue), when the V loses it's connection, it still shows 3G, correct?
Yes.


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It's not a question of bashing her for trying to help it was her statement of saying it was users fault,when clearly it is either LG or VM's fault.when you have a very bad experience with dropped 3g and having to restore it with user input the last thing you need is someone telling you it's your fault,as for a recall for a non fixable issue,that would be LG's lose not VM.
I wasn't saying people do it on purpose, it's something you may have unknowingly installed that triggered the issue.

I think a few of you took things a little too literal and personal.
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Old March 20th, 2011, 05:21 PM   #96 (permalink)
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The "massive outage" excuse is getting old. Now whenever you call to complain this is what they tell you, but if you toggle your data or restart the phone then it reconnects so which is is, outage or the phone not reconnecting on its own as it should. I just had to use the activate button because my phone lost connection and did not auto reconnect this after a complete wipe with no network type of apps installed. But this did occur after playing Angry Birds, now I don't know if that would have anything to do with it but it was fine up until that point.
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Old March 20th, 2011, 05:35 PM   #97 (permalink)
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I hard reset my phone thursday, made sure not to download any apps that would mess with the radio (left it at factory settings for a couple days) and was still running into the problem of not being able to automatically reconnect once signal dropped (this is at any time, regardless of these "massive outages" happening).

I followed every step outlined at the beginning of this thread using *#*#4636#*#*, and while my time without signal has gone down to 1%, I'm still experiencing problems where once my phone loses a signal, it stays lost until I physically reactivate it or toggle wifi.

Losing a signal is one problem, which is network-related and something Virgin needs to fix, but I'm guessing not being able to reconnect is a problem with 1) the operating system, 2) the phone itself, or 3) Virgin customers simply are not priority with the Sprint network. I'm not a tech-minded person at all, so does anyone have any theories? It sounds like so many people have this problem specifically (not being able to reconnect even when there's clearly a signal), and it doesn't seem like Virgin's going to offer up insights anytime soon.
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Old March 20th, 2011, 06:12 PM   #98 (permalink)
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If I am correct using 4636 trick is not recommended and it part of the problem, if we are going off of Leslie Anne's theory, (correct me if I'm wrong).
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Old March 20th, 2011, 07:00 PM   #99 (permalink)
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The theory is that the menu entries are coded wrong and all of these apps are accessing that menu or the same settings. I didn't come up with the theory, someone well ahead of me in terms of android knowledge did. I wish I could find the post, but I haven't been able to, it may have been someone at XDA
Alrighty then. Moving on...
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Old March 20th, 2011, 07:27 PM   #100 (permalink)
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2.3? How about WITH Cyanogenmod?
[ROM] aospCMod | AOSP 2.3.3 / CM7 (Gingerbread) [03/19/2011] - Android Forums
and Zefie's CM7 for the Optimus V (Current: 03012011) - Android Forums
Both are Gingerbread roms for the Optimus V.

I never said we don't have an issue, I never excused VM from drop issues to begin with. There is a problem on the network, but your phone SHOULD auto-reconnect when it recovers the signal.

No way to alter the radio?
What do you think changing those settings do?
That setting is EXACTLY where the problem supposedly lies. The theory is that the menu entries are coded wrong and all of these apps are accessing that menu or the same settings. I didn't come up with the theory, someone well ahead of me in terms of android knowledge did. I wish I could find the post, but I haven't been able to, it may have been someone at XDA.

You have no battery managing aps installed, but clearly you know what menu/trick I was referring to, and let me guess, you've used it. You now have to toggle, because your radio is not properly going back to the correct 3g setting.


If you don't think there is a possible fix, why are you here? If you don't want to hear what I am saying, don't read the thread.




Yes.



I wasn't saying people do it on purpose, it's something you may have unknowingly installed that triggered the issue.

I think a few of you took things a little too literal and personal.
This still does not explain,why people are buying these phones taking them home activating not installing any Apps and experiencing drops and not being able to reconnect without user input,you keep saying something someone installed,and you keep talking about Roms for rooted phones,most people looking for answers,dont care about hacking a phone,installing bugged roms and trying to get answers how to fix it,when they clearly have no understanding of what they are doing,in the first place,where i think the problem lies is in the firmware,seeing it's a radio chip issue,and not an OS Kernal issue,until either LG or Virgin mobile offer a flash fix of the firmware not the os this problem will continue intermittent or not,i appreciate your input,but your theories have no base and probably will not help new users with these issues,just saying, my opinion.
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