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Old March 20th, 2011, 08:57 PM   #101 (permalink)
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I too am having these problems and know others who are as well. I can confirm they happen even with a fresh factory reset and no third party apps, no rooting, etc. What I can't swear to is what combination of re-booting, charging, toggling WiFi on/off, toggling sync on/off, etc. may contribute to this problem, or not.

I've had the battery last 3 full days with light use and noticed no 3G drops. And I've had it die in 8 hours like so many others here. And I've seen 50% "time without signal" as well. My best guess is the problem is at least initially triggered by the network but that doesn't mean the firmware isn't broken. The problems seem to be getting worse as more people get these phones.

Clearly if it happens with a new phone out of the box, or a fresh factory reset, it's not our fault! A randomly dead battery is not good. Likewise it sucks to search on something only to have it eventually time out with a 3G failure. Then you must toggle airplane mode, wait, restart your app/search, etc. Something that should have taken 5 seconds end up taking 20 times longer because of this problem.

I think the best thing we can ALL do is keep calling Virgin, keep insisting to escalate the problem, let them know it's serious, and if they don't fix it soon we want to return the phone and get our money back including any prepaid airtime.

The more VM/Sprint realizes this is going to cost them money and people will to switch to a different network the more likely they are to take this problem seriously and offer a fix--network, firmware, or both. It's a great phone and plan for the price but this problem is too big to "just live with".

Likewise, the more forums this problem is made obvious on the better. So spread the word VM's phone/network is broken. This will hurt sales with two benefits. It will keep some load off the network and put more pressure on Virgin to fix the problem.

And thanks to Leslie Ann and everyone else here who has seriously researched this problem. Now we just need a real fix.

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Old March 20th, 2011, 09:23 PM   #102 (permalink)
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Quote:
Originally Posted by digvelouria View Post
I followed every step outlined at the beginning of this thread using *#*#4636#*#*, and while my time without signal has gone down to 1%, I'm still experiencing problems where once my phone loses a signal, it stays lost until I physically reactivate it or toggle wifi.
And this will trigger the problem in my experience.


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Originally Posted by lynx2cross View Post
If I am correct using 4636 trick is not recommended and it part of the problem, if we are going off of Leslie Anne's theory, (correct me if I'm wrong).
Correct.


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Originally Posted by aldamon View Post
Alrighty then. Moving on...
So, what, because it's from XDA it's useless information?
Sorry, I'm not quite sure what the point of your post was.
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Old March 20th, 2011, 09:47 PM   #103 (permalink)
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This still does not explain,why people are buying these phones taking them home activating not installing any Apps and experiencing drops and not being able to reconnect without user input,you keep saying something someone installed,and you keep talking about Roms for rooted phones,most people looking for answers,dont care about hacking a phone,installing bugged roms and trying to get answers how to fix it,when they clearly have no understanding of what they are doing,in the first place,where i think the problem lies is in the firmware,seeing it's a radio chip issue,and not an OS Kernal issue,until either LG or Virgin mobile offer a flash fix of the firmware not the os this problem will continue intermittent or not,i appreciate your input,but your theories have no base and probably will not help new users with these issues,just saying, my opinion.
A. Activation has been shown to be a problem in itself.
If the activation fails for any reason, you experience similar, but slightly different problems. This is quite well documented. The problem is people confuse it with other issues or they have multiple problems at once.

B. It happens on rooted and non-rooted phones, stock rom or a modded rom. It simply doesn't matter.

C. I say it's partly user caused because many are using the hidden (possibly bad) menu, or apps that are accessing it. I acknowledge it is done unknowingly, same with the app creators, but the more you pile on a phone, the more problems you create. Every computer or computing system is like that, the more you add, the more problems you potentially cause. Yes, it is a firmware issue, but a properly activated phone, with nothing on it, seems to work just fine.



Won't help other people?
It will if we find the exact cause and someone issues a patch or a VERY good tutorial regarding the entire issue or even the app makers fix the apps accessing things wrong. Bug fixes start off techincal, then work their way down to the laymen. You have to identify the bug first.


As for no basis...
While some of it is based on another persons theory, the fact that I can recreate and eliminate the problem on demand (on multiple roms) means there is at least SOMETHING to what I am doing. The question is, why can I but no one else. It doesn't invalidate my research.
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Old March 20th, 2011, 10:06 PM   #104 (permalink)
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Quote:
Originally Posted by Leslie Ann View Post
A. Activation has been shown to be a problem in itself.
If the activation fails for any reason, you experience similar, but slightly different problems. This is quite well documented. The problem is people confuse it with other issues or they have multiple problems at once.

B. It happens on rooted and non-rooted phones, stock rom or a modded rom. It simply doesn't matter.

C. I say it's partly user caused because many are using the hidden (possibly bad) menu, or apps that are accessing it. I acknowledge it is done unknowingly, same with the app creators, but the more you pile on a phone, the more problems you create. Every computer or computing system is like that, the more you add, the more problems you potentially cause. Yes, it is a firmware issue, but a properly activated phone, with nothing on it, seems to work just fine.



Won't help other people?
It will if we find the exact cause and someone issues a patch or a VERY good tutorial regarding the entire issue or even the app makers fix the apps accessing things wrong. Bug fixes start off techincal, then work their way down to the laymen. You have to identify the bug first.


As for no basis...
While some of it is based on another persons theory, the fact that I can recreate and eliminate the problem on demand (on multiple roms) means there is at least SOMETHING to what I am doing. The question is, why can I but no one else. It doesn't invalidate my research.
Good well written reply, but i still feel it is something within the firmware, which is tied to the provider and their networks,the reason i say this is simple to justify,why don't Verizon,AT&T or even Sprint users running the same android OS as Virgin Mobile complain about radio issues,my buddy has an incredible,running 2.2 and has never had a radio issue.i had a blackberry before the optimus and never had any type of radio issues.
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Old March 20th, 2011, 10:47 PM   #105 (permalink)
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Originally Posted by good job neil View Post
Read the instructions in the first post again.
I keep getting the same thing and I have followed the instructions to a "T"!
Any wisdom?
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Old March 20th, 2011, 10:55 PM   #106 (permalink)
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Good well written reply, but i still feel it is something within the firmware, which is tied to the provider and their networks,the reason i say this is simple to justify,why don't Verizon,AT&T or even Sprint users running the same android OS as Virgin Mobile complain about radio issues,my buddy has an incredible,running 2.2 and has never had a radio issue.i had a blackberry before the optimus and never had any type of radio issues.
My personal best guess is it's a network and firmware problem. It does seem to be related to network loading and location and this is consistent with what Virgin has said.

But I also buy the arguments the phone should recover better than it does. And that may well be a firmware issue.

I don't agree this is caused by any sort of user error (although some things might make it worse).

If this is a Sprint 3G congestion issue, that could be really bad news. Sprint might not be in any hurry to fix it for Virgin customers. AT&T was famous for stealing resources from their other customers as a band aid to help all the unhappy iPhone users who were paying more.

It's expensive and time consuming to add resources to wireless networks to solve congestion problems. A much cheaper solution is to "borrow" resources from wherever you can. And in this case, if you're Sprint management, are you going to allocate the limited resources to those Sprint customers with higher-end phones paying $70+/month? Or to Virgin customers with entry-level phones paying $25+/month?
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Old March 21st, 2011, 12:18 AM   #107 (permalink)
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I understand what Leslie Ann is saying but I can only speak from my experience, I have had my phone activated on numerous occasions, either by using the activation button or calling in to VM. Couple that with a clean wipe of my phone to start from scratch and then re-activating and I will get a working data connection for a few hours or sometimes a day, but it never fails that eventually I lose the connection and the phone does not appear to reconnect itself unless I intervene and restart or toggle the data on/off. So I don't think anyone is saying Leslie Anne's research is invalid, but I do think it is limited to her phone, in her coverage area. This does not appear to be a fits all solution. And I think the frustration comes from the attitude that if it works for her then we all must not be doing something correctly and thats why our phones are still having problems.
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Old March 21st, 2011, 12:30 AM   #108 (permalink)
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@lynx2cross that's why I think we all need to keep calling VM and keep the pressure on them to fix this problem. If people want to root their phones, load them up with sketchy apps, and geek out, fine. But that's not the only issue here.

There are at least a half dozen long multi-page threads filled with "try this" and "try that" which shouldn't be necessary on an out-of-the box phone. So for those of us who paid $150 for a phone that randomly eats its own battery and frequently loses its 3G data connection, we have a legit complaint with VM and should voice our complaint loudly until they fix it.
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Old March 21st, 2011, 12:48 AM   #109 (permalink)
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@lynx2cross that's why I think we all need to keep calling VM and keep the pressure on them to fix this problem. If people want to root their phones, load them up with sketchy apps, and geek out, fine. But that's not the only issue here.

There are at least a half dozen long multi-page threads filled with "try this" and "try that" which shouldn't be necessary on an out-of-the box phone. So for those of us who paid $150 for a phone that randomly eats its own battery and frequently loses its 3G data connection, we have a legit complaint with VM and should voice our complaint loudly until they fix it.
I agree, keep calling. I've called 3 times nice notes now. Mine also did not work right out of the box.
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Old March 21st, 2011, 06:37 AM   #110 (permalink)
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If you do call, so far the best number I have found is 1-866-553-9810. The tech I talked to wasn't able to fix the problem for me over the phone, but at least I was able to talk directly to a very well spoken and professional sounding human being without a long wait. I believe they identified themselves as 'executive escalation', and they did some troubleshooting and opened a ticket for me even though it was my first time calling in.
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Old March 21st, 2011, 08:59 AM   #111 (permalink)
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Originally Posted by Leslie Ann View Post
So, what, because it's from XDA it's useless information?
Sorry, I'm not quite sure what the point of your post was.
Leslie, the point of my post was I requested a reference for your theory and you responded with nothing. Here is your quote again:

Quote:
I didn't come up with the theory, someone well ahead of me in terms of android knowledge did. I wish I could find the post, but I haven't been able to, it may have been someone at XDA.
Your theory is a feedback loop because everything about this "theory" loops back to your posts. There is absolutely zero corroboration. You can't even provide a simple link or quote or anything really confirming the existence of this hidden menu bug. So why again should anyone listen to what you have to say? Again:

  • You offer no proof of the existence of this bug and seem to be relying on 3rd-party information that may or may not exist on XDA
  • You dismiss and refuse to respond to people that have this problem with a fresh phone
  • You have no apparent credentials and according to the quote above, are probably not qualified to be giving advice about this problem or phone or Android itself
  • You supposedly have no problems with your phone, yet I haven't found a single instance where someone has fixed their phone because of what you've posted

Please let me know I've left anything out.
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Old March 21st, 2011, 09:16 AM   #112 (permalink)
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I have been following this thread now for a week as I have a VM LG Optimus V and have had the same issues with 3G drops.

Also, my 2 sons have VM Kyocera Lofts. They are experiencing the same outages that the LG Optimus users are experiencing.

It is not the phone. It is VM. The data network that we connect to is validated by VM, not sprint. We are connecting to VM servers to get our IP addresses and routes. If they are experiencing issues, we all see it as dropped connections.

Remember that VM is a surplus bandwidth seller for Sprint. It's leftovers, not a high end network. Also, VM just rolled out the mifi2000 not too long ago and now the LG Optimus V and what would you expect to happen if you don't have the hardware to handle it.
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Old March 21st, 2011, 09:40 AM   #113 (permalink)
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I have been following this thread now for a week as I have a VM LG Optimus V and have had the same issues with 3G drops.

Also, my 2 sons have VM Kyocera Lofts. They are experiencing the same outages that the LG Optimus users are experiencing.

It is not the phone. It is VM. The data network that we connect to is validated by VM, not sprint. We are connecting to VM servers to get our IP addresses and routes. If they are experiencing issues, we all see it as dropped connections.

Remember that VM is a surplus bandwidth seller for Sprint. It's leftovers, not a high end network. Also, VM just rolled out the mifi2000 not too long ago and now the LG Optimus V and what would you expect to happen if you don't have the hardware to handle it.
I believe this to,but i still think i's also something within the handset,firmware etc,because why does the phone need to be reset,or other methods to get the data back, even when the network is up,and the phone is telling you it sees 3g when it does not.
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Old March 21st, 2011, 10:03 AM   #114 (permalink)
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ACTUALLY, you CONNECT to a SPRINT TOWER, you're validated on the SPRINT NETWORK, then you're routed thru a VM sub system.

If you do an IP address lookup, it will show SPRINT PCS out of Overland Park, Kansas.

So, they network KNOWS you're using a Virgin Mobile Phone, but you're still on the SPRINT NETWORK . . . . .

do a speedtest.net speed test, and see if it doesn't list your ISP as SPRINT PCS!

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Originally Posted by crush157 View Post
I have been following this thread now for a week as I have a VM LG Optimus V and have had the same issues with 3G drops.

Also, my 2 sons have VM Kyocera Lofts. They are experiencing the same outages that the LG Optimus users are experiencing.

It is not the phone. It is VM. The data network that we connect to is validated by VM, not sprint. We are connecting to VM servers to get our IP addresses and routes. If they are experiencing issues, we all see it as dropped connections.

Remember that VM is a surplus bandwidth seller for Sprint. It's leftovers, not a high end network. Also, VM just rolled out the mifi2000 not too long ago and now the LG Optimus V and what would you expect to happen if you don't have the hardware to handle it.
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Old March 21st, 2011, 10:55 AM   #115 (permalink)
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Originally Posted by lou61166 View Post
I believe this to,but i still think i's also something within the handset,firmware etc,because why does the phone need to be reset,or other methods to get the data back, even when the network is up,and the phone is telling you it sees 3g when it does not.
Resetting the connection allows the phone to clear it's current connection info and get a new connection. It seems that the VM/Sprint systems are invalidating the connection when they have issues.
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Old March 21st, 2011, 10:58 AM   #116 (permalink)
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Originally Posted by greg4android View Post
ACTUALLY, you CONNECT to a SPRINT TOWER, you're validated on the SPRINT NETWORK, then you're routed thru a VM sub system.

If you do an IP address lookup, it will show SPRINT PCS out of Overland Park, Kansas.

So, they network KNOWS you're using a Virgin Mobile Phone, but you're still on the SPRINT NETWORK . . . . .

do a speedtest.net speed test, and see if it doesn't list your ISP as SPRINT PCS!
Agreed, I was using a simplified view for the connections as the VM handsets are going through Sprint provisioned routes for VM. Those connections are still controlled by what QoS levels are set for the service agreement between VM and Sprint.
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Old March 21st, 2011, 11:13 AM   #117 (permalink)
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Originally Posted by lou61166 View Post
I believe this to,but i still think i's also something within the handset,firmware etc,because why does the phone need to be reset,or other methods to get the data back, even when the network is up,and the phone is telling you it sees 3g when it does not.
I agree with the above. And it's worth adding the phone seems to get stuck in a state where it's using the radio excessively for no good reason which is causing horrible battery life problems. Even if it is a network issue, this indicates poor design of the firmware, and more likely, a genuine firmware bug.

It's also very telling, if you check the Optimus S forum here, I don't see any similar level of complaints about 3G drops or radio-related battery life issues. It's basically the exact same phone, running on the same network, but with different firmware and perhaps different QoS/authentication on the Sprint network.

This points to something that's related to Virgin (vs Sprint) and/or the Optimus V firmware/Android port. Otherwise the Optimus-S should be having similar problems.
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Old March 21st, 2011, 11:49 AM   #118 (permalink)
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This business of having to run the activation app to get 3G back points me in the direction that something is causing the activation status to get lost at VM's servers rather than a firmware issue.
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Old March 21st, 2011, 12:33 PM   #119 (permalink)
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This business of having to run the activation app to get 3G back points me in the direction that something is causing the activation status to get lost at VM's servers rather than a firmware issue.
I've never had to re-activate to restore service (although I've tried just to see if it would help). All you have to do is toggle airplane mode on/off. Re-booting also works as does toggling the "Data Enabled" option under Mobile Networks.

If you watch the 3G indicator during re-activation it turns off, then to 1X, and finally back to 3G. So apparently activation toggles the radio settings. And that resets the radio and restores 3G as a side effect.
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Old March 21st, 2011, 06:40 PM   #120 (permalink)
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Found this on another site. Don't know is anyone has tried it. I took my Optimus V back to Best Buy on Sat so I can't try it. I was just looking to see if VM fixed the problem yet. Here's the link- look for entry from Mr Joshy.

3G Drops & Standby Battery Drain (Solutions)

From Mr Joshy:

IMPORTANT INFORMATION FOR VIRGIN MOBILE OPTIMUS V OWNERS!!!
Okay, I know this may be frustrating for some people, but for most it will be a life saver. If you own the Optimus V you may be noticing that you can no access the web.
You call into customer service, and they tell you... OHHH We're having network problems. Here's some bonus minutes.
I'm so sorry to inform you guys, but you were mislead. There are no network problems within the Virgin (Sprint) network.
THERE IS A PROBLEM THOUGH!!!
When you activate your account with the Optimus V, or you swap phones and add the Optimus V to your account, the Virgin Mobile internal systems DO NOT update your internet package. Their systems leave your data classified at STANDARD DATA, when the truth is you have to me MANUALLY UPGRADED to the ANDROID WEB DATA for your account.
YOU HAVE TO CALL IN TO GET THIS DONE!
Here is the problem. The level one representatives CAN NOT help you. When you call in and finally get a live person, simple ask/demand they transfer you to the TECHNICAL SUPPORT department. Do not explain anything to the level one rep. Simply demand they transfer you to tech support.
After they connect you, ask the tech support rep to change your data package to the ANDROID WEB for your Optimus V since you're noticing you can not access the web.
The rep will know exactly what you're talking about and you'll be up in running in no time. This is a perm. fix, and not only will your internet work....
.... if your experience is anything like mine you'll notice your getting download speeds of 2.1megs!!!!!! WOW!
I thought Virgin was a mistake, but now that my account is set up properly, I'm so happy I'm a Virgin Customer!!
I'll admit, its REALLY lame you have to call in just to have your account set up correctly, but you gotta do what you gotta do I guess.
The Optimus just came out last month, so they're working out the bugs I guess.
I couldnt be happier with my service now. I love love love love love my service and the price! $40 a month! CRAZY!! I'll be with them for life!!!
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Old March 21st, 2011, 07:34 PM   #121 (permalink)
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Found this on another site. Don't know is anyone has tried it. I took my Optimus V back to Best Buy on Sat so I can't try it. I was just looking to see if VM fixed the problem yet. Here's the link- look for entry from Mr Joshy.

3G Drops & Standby Battery Drain (Solutions)

From Mr Joshy:

IMPORTANT INFORMATION FOR VIRGIN MOBILE OPTIMUS V OWNERS!!!
Okay, I know this may be frustrating for some people, but for most it will be a life saver. If you own the Optimus V you may be noticing that you can no access the web.
You call into customer service, and they tell you... OHHH We're having network problems. Here's some bonus minutes.
I'm so sorry to inform you guys, but you were mislead. There are no network problems within the Virgin (Sprint) network.
THERE IS A PROBLEM THOUGH!!!
When you activate your account with the Optimus V, or you swap phones and add the Optimus V to your account, the Virgin Mobile internal systems DO NOT update your internet package. Their systems leave your data classified at STANDARD DATA, when the truth is you have to me MANUALLY UPGRADED to the ANDROID WEB DATA for your account.
YOU HAVE TO CALL IN TO GET THIS DONE!
Will try this and report back, thanks.
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Old March 21st, 2011, 08:10 PM   #122 (permalink)
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I just tried Macrodome's "Mr Joshy" solution...

First, there IS a network problem. Enough people at Virgin have said so and it's even on their Facebook page. So Mr Joshy has at least that bit wrong.

I just called again... 15 minutes on hold for "live care" then got the same run around about the network problems. Everyone I've talked to at VM gives a different answer to "when will the network problems be fixed?". I've heard "it's our top priority", "we're working 7 by 24", "we don't know", "a few weeks", and this time I got "we hope sometime next month". After convincing the person I need tech support anyway, another 5 minute wait for tech support...

Tech support acknowledged they're getting LOTS of complaints but blamed it on the network and said it may be "several weeks or longer" before the network problems are fixed. I mentioned the VM facebook page says "May" and he replied "I hope it doesn't take that long but it might".

I asked about the Android Data Plan and was told by support "we can switch you to the Android Data Plan but that won't fix the network problem so you may still have 3G issues". I said "please switch me anyway" and he agreed.

Switching the data plan took the support tech a while and also involves powering off your phone, removing the battery, holding the power key down 15 seconds, and powering it back on.

I'll report back if it helps, hurts, or doesn't seem to change anything. Virgin clearly knows they have a problem. I get the impression, however, they're not revealing the whole truth about the real issue. I suspect "network outages" is code for "3G network congestion".

As Crush157 said above, VM apparently gets the bandwidth "leftovers" from Sprint. So the priority is likely to Sprint customers. And I suspect that's the REAL root of this problem. We may all be finding out just why $25/mo seems too good to be true for unlimited data. It may well be unlimited LEFTOVER data--i.e. when it's available. At certain times, the plate might be empty and, guess what, no 3G for VM users.

I also read Sprint is pushing out an update for the Optimus S to block the hidden Hot Spot functionality as that's causing network capacity problems (people tethering with their laptops when they're not supposed to be able to). Perhaps a similar update will also get pushed out to us for the Optimus V. I hope that helps reduce some of their network congestion and perhaps the update will have other fixes as well.

And then there's Android 2.3 Gingerbread which may also improve things (or perhaps make them worse). It's supposed to have better overall battery life at least.
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Old March 21st, 2011, 08:31 PM   #123 (permalink)
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Well... I hope it works for you because it DIDN'T work for me. A valiant effort.
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Old March 21st, 2011, 08:43 PM   #124 (permalink)
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I just tried Macrodome's "Mr Joshy" solution...

First, there IS a network problem. Enough people at Virgin have said so and it's even on their Facebook page. So Mr Joshy has at least that bit wrong.

I just called again... 15 minutes on hold for "live care" then got the same run around about the network problems. Everyone I've talked to at VM gives a different answer to "when will the network problems be fixed?". I've heard "it's our top priority", "we're working 7 by 24", "we don't know", "a few weeks", and this time I got "we hope sometime next month". After convincing the person I need tech support anyway, another 5 minute wait for tech support...

Tech support acknowledged they're getting LOTS of complaints but blamed it on the network and said it may be "several weeks or longer" before the network problems are fixed. I mentioned the VM facebook page says "May" and he replied "I hope it doesn't take that long but it might".

I asked about the Android Data Plan and was told by support "we can switch you to the Android Data Plan but that won't fix the network problem so you may still have 3G issues". I said "please switch me anyway" and he agreed.

Switching the data plan took the support tech a while and also involves powering off your phone, removing the battery, holding the power key down 15 seconds, and powering it back on.

I'll report back if it helps, hurts, or doesn't seem to change anything. Virgin clearly knows they have a problem. I get the impression, however, they're not revealing the whole truth about the real issue. I suspect "network outages" is code for "3G network congestion".

As Crush157 said above, VM apparently gets the bandwidth "leftovers" from Sprint. So the priority is likely to Sprint customers. And I suspect that's the REAL root of this problem. We may all be finding out just why $25/mo seems too good to be true for unlimited data. It may well be unlimited LEFTOVER data--i.e. when it's available. At certain times, the plate might be empty and, guess what, no 3G for VM users.

I also read Sprint is pushing out an update for the Optimus S to block the hidden Hot Spot functionality as that's causing network capacity problems (people tethering with their laptops when they're not supposed to be able to). Perhaps a similar update will also get pushed out to us for the Optimus V. I hope that helps reduce some of their network congestion and perhaps the update will have other fixes as well.

And then there's Android 2.3 Gingerbread which may also improve things (or perhaps make them worse). It's supposed to have better overall battery life at least.
I feel these wireless providers are addicted to getting new uses by any means possible without any consideration if their networks can handle it,they are taking risks that in the long run could cost them either in class action suites or heavy FCC fines.the corporate greed factor is in full swing.i am sticking it out because it has not yet reared it's ugly head on me.
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Old March 21st, 2011, 08:51 PM   #125 (permalink)
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Your theory is a feedback loop because everything about this "theory" loops back to your posts. There is absolutely zero corroboration. You can't even provide a simple link or quote or anything really confirming the existence of this hidden menu bug. So why again should anyone listen to what you have to say? Again:
Even with corroboration, would it change anything?
I'm not going to go searching for hours to find a single post just to make what I wrote more tangible.

Why?
Because no matter how much I reference, you still don't know who is providing it. They person who wrote it could work for Google or they could be some homeless guy living on the street typing on a stolen phone. Not likely, but why is it THAT important.

The fact is, regardless if this fixes others, it fixed mine.
The reason I dismiss many claiming their phone is untouched is because of all of the activation issues plaguing these devices, and the fact that you have people like Mgatskiewho say it, and then you dig deeper and find they while they did not install anything, they used the menu trick to activate 1x vs. 3x, which is at the heart of the matter. Or they installed something, then took it off and claimed they are stock.


All I can go buy is how my phone handles these, while you may not like the theory, it stands for at least my phone as fact. What we need is another person with a working phone, like Scyy, who is willing to see if these apps make their phone stop connecting. This will providing a much better feedback than people claiming their phone is stock simply because of the activation issues, and the many people who say they are stock when they aren't. I'm not saying people are lying, I'm just saying some are leaving out crucial info and it's hard to discern between activation issues, outtages, app issues and such. It's a lot of variables and honestly, I don't think many can tell the difference.

A clean working phone that we can corrupt would provide the best test platform. Finding someone willing to do so though will likely not be so easy.
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Old March 21st, 2011, 09:09 PM   #126 (permalink)
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ok, I have to ask.

What is the difference between the STANDARD DATA PLAN
and the ANDROID DATA PLAN?

If the system knows we're activating an OPTIMUS V, why doesn't it assign that plan?

So, what exactly does the ANDROID data plan do that the standard one doesn't?

I haven't had any issues with 3G today. But would I get better performance with the Android Data plan?
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Old March 21st, 2011, 09:17 PM   #127 (permalink)
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ok, I have to ask.

What is the difference between the STANDARD DATA PLAN
and the ANDROID DATA PLAN?

If the system knows we're activating an OPTIMUS V, why doesn't it assign that plan?

So, what exactly does the ANDROID data plan do that the standard one doesn't?

I haven't had any issues with 3G today. But would I get better performance with the Android Data plan?
I also wonder this when i log onto my account from the website it shows me as being on the beyond talk plan and my devices the LG optimus V,and i am getting a 3 g display on the phone does this mean i am good.
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Old March 21st, 2011, 09:19 PM   #128 (permalink)
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Can you browse the internet? having a 3G icon with bars doesn't mean its always connected. this is the issue at hand.

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I also wonder this when i log onto my account from the website it shows me as being on the beyond talk plan and my devices the LG optimus V,and i am getting a 3 g display on the phone does this mean i am good.
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Old March 21st, 2011, 09:27 PM   #129 (permalink)
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Can you browse the internet? having a 3G icon with bars doesn't mean its always connected. this is the issue at hand.
You are right the 3 g bars are not a good judge,but i have also seen that 1X flash when reactivating,this really needs to be figured out.
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Old March 21st, 2011, 09:32 PM   #130 (permalink)
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Even with corroboration, would it change anything?
I'm not going to go searching for hours to find a single post just to make what I wrote more tangible.

Why?
Because no matter how much I reference, you still don't know who is providing it. They person who wrote it could work for Google or they could be some homeless guy living on the street typing on a stolen phone. Not likely, but why is it THAT important.

The fact is, regardless if this fixes others, it fixed mine.
The reason I dismiss many claiming their phone is untouched is because of all of the activation issues plaguing these devices, and the fact that you have people like Mgatskiewho say it, and then you dig deeper and find they while they did not install anything, they used the menu trick to activate 1x vs. 3x, which is at the heart of the matter. Or they installed something, then took it off and claimed they are stock.


All I can go buy is how my phone handles these, while you may not like the theory, it stands for at least my phone as fact. What we need is another person with a working phone, like Scyy, who is willing to see if these apps make their phone stop connecting. This will providing a much better feedback than people claiming their phone is stock simply because of the activation issues, and the many people who say they are stock when they aren't. I'm not saying people are lying, I'm just saying some are leaving out crucial info and it's hard to discern between activation issues, outtages, app issues and such. It's a lot of variables and honestly, I don't think many can tell the difference.

A clean working phone that we can corrupt would provide the best test platform. Finding someone willing to do so though will likely not be so easy.
i am not saying anything about what you've said or tried.. I will simply say, I tried to connect to the internet with my phone in the best buy parking lot, literally 2 min after the sales rep acitvated it.. It would NOT connect.. I had full bars and 3g arrows lit up.. It is my first smart phone so I chalked it up to something I must have been doing wrong. After having the phone for a few days, I wasnt doing anything wrong at all, it simply was not connecting right out of the box, and I have not been able to connect to 3g one single time.. WiFI works awesome though.lol


I just called the technician and he changed my plan to the Android data plan and it still doesn't work. He said it may take a few hours to take effect so I will report back in a few..

Oh yeah, he also said that the network is being worked on and should be back up tomorrow or Wednesday. ..Ya right..lol.. This is the 4th call ive made to VM-CS and got a different answer everytime.
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Old March 21st, 2011, 09:35 PM   #131 (permalink)
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Once again. What does the Android Data Plan do that the Standard one doesn't??????????????????????????????????????????? ??????

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I just called the technician and he changed my plan to the Android data plan and it still doesn't work. He said it may take a few hours to take effect so I will report back in a few..
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Old March 21st, 2011, 10:31 PM   #132 (permalink)
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I think its all jargon to make the CSR's sound like they know what they are doing, though when I had my Blackberry with VM I always had to get transfered to specific people in the "Blackberry Department" whenever I had trouble.

The point about the data dropping to 1x is interesting because these phones don't seem to do it unless you are going through the activation and once in awhile mine will drop to 1x. But when I had my Blackberry I noticed it did that quite often, especially in certain areas where I didn't have a good signal, maybe the problem with these android phones is that they are not doing that in cases where the signal is low and just dropping the data signal completely.
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Old March 21st, 2011, 11:25 PM   #133 (permalink)
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As I reported 4 or so hours ago, I tried the Macrodome/Joshy solution and, as the Virgin tech support guy warned, so far it has NOT helped. I don't have a 3G connection as I type this. And the battery has gone from full to half in those same 4 hours with the phone in standby.

So it appears to be either there are massive outages in the network this evening, or I'm back to square one. Again. For the tenth time.

I've probably spent a good 6 - 8 HOURS on this issue. Researching threads, trying things, calling Virgin, factory resets, setting my phone back up from scratch, trying more things, writing these posts, etc. And, apparently, all for NOTHING!

My phone is still broken. As apparently are many others. Virgin, you officially suck!
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Old March 22nd, 2011, 02:36 AM   #134 (permalink)
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i am not saying anything about what you've said or tried.. I will simply say, I tried to connect to the internet with my phone in the best buy parking lot, literally 2 min after the sales rep acitvated it..
As mentioned, activation on this phone seems problematic for VM.

Sorry, but saying it was only 2 minutes after you activated it doesn't mean anything. Even VM will tall it can take a bit longer for activation to happen, particularly data.
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Old March 22nd, 2011, 08:19 AM   #135 (permalink)
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I wonder what is happening. I haven't dropped 3G in 4 days. Maybe they have corrected something (in the Phoenix area).
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Old March 22nd, 2011, 08:23 AM   #136 (permalink)
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3G Working since Sunday morning in Chicago.
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Old March 22nd, 2011, 08:40 AM   #137 (permalink)
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I did the Android data thing last night. NO JOY... This morning my phone is worse than it was last night. I can't even connect to the network to activate the phone. HELP...
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Old March 22nd, 2011, 08:49 AM   #138 (permalink)
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no such thing as android data plan, virgin only has one data plan for the optimus v, the beyond talk plan. just talked to customer service, anyone who is told to switch to the android data plan is just being bsed.

just got off talking w/ cs.
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Old March 22nd, 2011, 10:39 AM   #139 (permalink)
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no such thing as android data plan, virgin only has one data plan for the optimus v, the beyond talk plan. just talked to customer service, anyone who is told to switch to the android data plan is just being bsed.

just got off talking w/ cs.
Agreed, It's just a data plan.

Since Sunday, connections have been better for me. I only use the data during the day mostly as when I am home I flip on the wifi to my comcast cable network.

They must have done some changes to their network, but it is still not enough yet. Last week was atrocious with the network (And my Sprint phone from work was just fine with data during these periods of issues from VM). Hopefully we will see some improvements if the VM tech reports of "upgrades are happening but will take time" actually continues.

Speed tests that I am seeing - speedtest.net server in Wichita, KS - about 600Kbps average. If I go outside of that server somewhere else in the US, it's about 300Kbps. I am based around Chicago, IL.

I have had some loss of 3G channel connection - Once yesterday around 4:30PM CST and today around 8:45AM CST. Otherwise, more stable.
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Old March 22nd, 2011, 11:53 AM   #140 (permalink)
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Ok did do that all stated seems to be better 3g but notice the *#*#4636#*#* is what VM will tell you also to do any ways most VN phones are like that, but see a settin for GSM/CDMA auto(PRL) which is wondering if that woul be better but hard telling.
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Old March 22nd, 2011, 12:10 PM   #141 (permalink)
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Its not Virgin Mobile you just by a brand with name on it which is actually part of SPRINT. Same way with Boost is with NEXTEL.
If you see that blinking on and off in areas is due tower and power issues at tower really isnt your phone.
Dont blam VM, Boost, its Sprint/ Nextel, then if you dont think so go with MetroPCS, ATT,Tmoible. ETC...but most all go back to Sprint.
Its the towers not your phone, phone just picks up the signal to access the network.Phones now in the last few months are way ahead and towers can handle all the data. Since more and more iphones,Androids,Smartphones out there its now that 3g has gone to 4g, sort of like Diall up went to DSL,then now Cable and Satellites same type of deal and now talk is about the internet going through the high tension/voltage to deliver you internet but computers today would NOT be able to handle the load info at once so the again 8 bit to 16, then to 32 then to 64, now in the future be 128 bit..towers arent updated fast enough so your phone thinks signals are weak.So much data floating out there for theses towers to handle Really its not your phone its a war to see who covers the world.

As you now know that ATT and T-mobile merge its going to be a lot of outages, sometimes wonder if each other is blocking each others by jamming up singals, then make custmer think there phones are broke, so then you go to another service provider get the same issues, so really dig deep as you see it a war who covers the world.

Heck if you want the best service and pay out the butt go with GPS/Satellite Phone over $1000's for the phone and services fees out this world but you can be underground, underwater and that phone will work.
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Old March 22nd, 2011, 01:07 PM   #142 (permalink)
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I’m tired of people complaining about loosing the 3G connection and having to reset… you lucky bastards, I got this phone 5 days ago and have not being able to get a single byte from 3G!!!

So, jokes apart, I have two phones no 3G connectivity… at all, and similar battery issues as described here. Yesterday I left one of the phones with data disable over mobile network and in 10 hours lost 4% of battery, confirming that the battery draining is linked to the 3G issue.

Forgot to mention I have 6 bars and the 3G icon and arrows up and down. I also try a factory reset and the *#*#number*#*#... no success.

Now the funny part of the history. I just went to the Target in front of my office and exchange the phone. I have a brand new phone in front of me, and surprise, when I try to activate it from the phone I got this:

Service is not available
Error:06-07-5920
Contact Virgin Mobile
At your service
1-888-322-1122


Obviously the last thing I’m going to do is contact them… also activating thru web is a last resort… any ideas?
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Old March 22nd, 2011, 01:18 PM   #143 (permalink)
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Now the funny part of the history. I just went to the Target in front of my office and exchange the phone. I have a brand new phone in front of me, and surprise, when I try to activate it from the phone I got this:

Service is not available
Error:06-07-5920
Contact Virgin Mobile
At your service
1-888-322-1122

Obviously the last thing I’m going to do is contact them… also activating thru web is a last resort… any ideas?
Yeah: Take it back, get your money back, and either wait to see if Virgin can even fix this nightmare, or use another carrier. I'm really serious. I think having a lot of phones returned and people asking for their prepaid airtime dollars back is perhaps what's needed here.

As many have posted, this issue may well be related to Virgin offering "leftover" Sprint bandwidth. And it's my opinion in some areas, there just isn't much left over bandwidth to be had--especially during peak times. If so, that's not going to be an easy problem to fix any time soon.

Regardless, it would appear Virgin was completely unprepared for the popularity of both their $25/month unlimited data plan and the popularity of their first decent affordable Android phone--the Optimus V.

So if you can get your money back, I would while you still can.
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Old March 22nd, 2011, 01:22 PM   #144 (permalink)
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Its not Virgin Mobile you just by a brand with name on it which is actually part of SPRINT. Same way with Boost is with NEXTEL.
The issue here is it's fairly clear the Virgin data traffic is carried on the Sprint network differently than Sprint data traffic. This is trivial to do, as others have posted, because the networks already have things like QoS (Quality of Service) built into them. Virgin data very likely has a lower priority. So this means when the network is congested, Virgin customers lose out to Sprint customers.

I, and others, have seen proof of this. I've had people with Sprint phones using fast solid 3G connections, standing right next to me, when my Optimus V can't even connect even after a fresh re-boot.
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Old March 22nd, 2011, 01:28 PM   #145 (permalink)
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Update.

I second try went thru but after entering my number and pin did not activate and direct me to call Virgin…. Didn’t do it.

Reset and third attempt, this time went thru and phone is activated I can make/receive calls but not 3G connectivity.


My plan is to wait a few hours without doing anything, not even switching airplane mode on-off….. lets see what happen…

After reading all the previous post I’m trying to minimize/eliminate any setting changes… so far I just introduce my number, PIN and reset twice… I’ll keep you posted….
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Old March 22nd, 2011, 01:29 PM   #146 (permalink)
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The issue here is it's fairly clear the Virgin data traffic is carried on the Sprint network differently than Sprint data traffic. This is trivial to do, as others have posted, because the networks already have things like QoS (Quality of Service) built into them. Virgin data very likely has a lower priority. So this means when the network is congested, Virgin customers lose out to Sprint customers.

I, and others, have seen proof of this. I've had people with Sprint phones using fast solid 3G connections, standing right next to me, when my Optimus V can't even connect even after a fresh re-boot.

If this brand new phone does not make it in the next few days, I'll do exactly what you propose... but I'm going to exchange a few phones first, they are going to have a lot of refurbish to make!!
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Old March 22nd, 2011, 02:53 PM   #147 (permalink)
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still nothing, no connectivity..... Leslie Ann, how long you suggest to wait before trying something else? I would like to determine if out of the box the phone works or not... If I call Virgin they'll may request to play with some settings.
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Old March 22nd, 2011, 03:19 PM   #148 (permalink)
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Hi. I bought a new Optimus V at a local Radio Shack yesterday afternoon and activated it with the $25 VM plan. Until a rep had me reset it this morning, I had no 3G connectivity. Then it worked for about six hours, and eventually lost connectivity again about an hour ago. So far, no tricks described here or elsewhere have restored data service.

While it was working the phone was pretty nice, but I wonder if I should have waited longer before giving all my friends my new number...
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Old March 22nd, 2011, 03:25 PM   #149 (permalink)
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Originally Posted by nop View Post
Hi. I bought a new Optimus V at a local Radio Shack yesterday afternoon and activated it with the $25 VM plan. Until a rep had me reset it this morning, I had no 3G connectivity. Then it worked for about six hours, and eventually lost connectivity again about an hour ago. So far, no tricks described here or elsewhere have restored data service.

While it was working the phone was pretty nice, but I wonder if I should have waited longer before giving all my friends my new number...
Join the club data is know out for me also,but the phone and text work,i am home so it is not that big a deal for now,but i will certainly grow tired of it after a month,and when i pay the bill next week i will mention it to the rep.
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Old March 22nd, 2011, 03:55 PM   #150 (permalink)
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At the very least, anyone having 3G problems should call Virgin and demand some credit to your account for the 3G downtime. And spread the word as widely as you can. The more they get the message we're not going to "just put up with this" the more likely they are to get it fixed sooner (or ever).

I doubt they want to end up with a horrible reputation like AT&T did in many cities with the iPhone. Those problems, ultimately, caused the most of massive "defection" from AT&T to Verizon as soon as that option became available.

Granted, we don't have another $25 unlimited plan to defect to. But we can at least make things more expensive for Virgin as added incentive to fix the problem(s).
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