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Old February 27th, 2011, 02:14 PM   #1 (permalink)
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Mad LG Shine Plus Android 2.2 Upgrade

I would like to make an appeal to my fellow Telus LG Shine Plus owners to please Email LG and Telus support requesting that we want to know when we will be receiving the Android 2.2 upgrade.

It is my personal feeling that LG is not in any hurry to provide us with the upgrade because they are just not being bombarded enough with requests for the update.

As you all must know LG has upgraded the Verizon Ally while Canadian LG Shine Plus owners are being treated as second class citizens by LG when it comes to receiving timely updates for our phones. If enough of us make them aware that it is not acceptable how we are being treated then I am sure that they will realize that they also have an obligation to support their customer base in Canada.

TO SEND A MESSAGE TO LG CUSTOMER SERVICE OR TELUS CLICK THE LINKS BELOW

http://www.lg.com/ca_en/support/contact/support-message.jsp?countryCd=ca

http://about.telus.com/cgi-bin/tcontactus.cgi

http://www.telusmobility.com/en/ON/support/index.shtml

http://www.telusmobility.com/en/ON/contact/index.shtml

*** PLANT A SEED AND CLICK THE LINK BELOW TO WATCH IT GROW ***

http://www.lg-phones.org/lg-shine-plus-android-2-2-update.html

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Old February 27th, 2011, 04:43 PM   #2 (permalink)
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That is a good idea, i think.
What is the website address or contact?
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Old February 27th, 2011, 04:43 PM   #3 (permalink)
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That is a good idea, i think.
What is the website address or contact?
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Old February 28th, 2011, 02:34 AM   #4 (permalink)
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Whose responsibility is it to develope FROYO? LG or TELUS?
Who do we need to talk to? and what do we need to say?
Just 'please get the froyo for shine plus ASAP!' will be enough?
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Old February 28th, 2011, 07:48 AM   #5 (permalink)
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Done , i send a e-mail for both LG and Telus
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Old February 28th, 2011, 11:05 AM   #6 (permalink)
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As far as I understand the upgrade path, it's a joint venture between the carrier and the manufacturer. The manufacturer creates the ROM and modifies it according to what the carrier supplies as specs (kernel), the carrier supplies its software to bundle in and usually makes sure it's compatible with the new ROM. Then LG puts it up for download in their LG update software.

Considering LG and Telus have a horrible upgrade track record, I'm getting we'll see Froyo by 2012. :|
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Old February 28th, 2011, 07:52 PM   #7 (permalink)
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I have now had an Android phone for a year. The first one was a Samsung Galaxy (Bell). It has 1.5 as it's OS. There was all kinds of chatter about an update for it since I first got it, but an e-mail from Samsung shattered any hope of an update. Thankfully there is a group of software developers on this Forum who made a ROM (2.2). Not perfect but it is better than 1.5 and it makes a liar out of Samsung who said this phone could not support any upgrades.
Now I have a LG Shine Plus phone with Android 2.1. It is definitely better than 1.5 and on par with the 2.2 ROM cooked up by Drakaz and his team. Telus had made several comments about an update, which at one time could be Googled. I have noticed they have disappeared and Telus has become ominously quiet about any future updates. I will add my two cents worth as well, hoping to prod them into releasing 2.2 for the Shine Plus. It is a really neat phone I would love to see it receive an update. I am not holding my breath.
I guess my point is that Google is racing ahead with new versions of Android at a breakneck speed. No sooner than it is released then another version looms in the distance. In one year I have seen it go from 1.5 ,1.6, 2.1, 2.2, impending release of 2.3 and smatterings about 3.0 and dual core processors. I think it is time to stop and take a break and let everybody enjoy the current versions. This continued race only causes an Android "feeding frenzy" which shows no sign of abating and a lot of bad will and feelings among users, mobile providers and manufacturers. I think it is time to give it a rest, sit back and enjoy what we have. It is not that bad or outdated.
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Old March 1st, 2011, 10:16 AM   #8 (permalink)
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I don't want to put out hopes, but would they care if we send requests?
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Old March 2nd, 2011, 05:12 PM   #9 (permalink)
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Smile Lg shine plus users let lg know we want android 2.2

This is just an update to let you know that other blogs our joining us in our quest to get the Android 2.2 Upgrade for the LG Shine Plus.

*** PLANT A SEED AND CLICK THE LINK BELOW TO WATCH IT GROW ***

LG Shine Plus Android 2.2 Update? - LG Cell Phones Blog
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Old March 3rd, 2011, 07:17 AM   #10 (permalink)
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Hi to all !

This is a reponse that i received today (morning) :

Hello Mr. Gauthier

Thank you for using our website for us submitting your application.

In response to your email, you are part of a large majority of Canadians that Android users are waiting for this up-to-day. We have no release date. Patience is required. Currently, no Canadian cellular service provider has any up-to-day approved.

I regret any inconvenience this has caused you.
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Old March 3rd, 2011, 09:02 AM   #11 (permalink)
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Quote:
Originally Posted by Gauthier002 View Post
Hi to all !

This is a reponse that i received today (morning) :

Hello Mr. Gauthier

Thank you for using our website for us submitting your application.

In response to your email, you are part of a large majority of Canadians that Android users are waiting for this up-to-day. We have no release date. Patience is required. Currently, no Canadian cellular service provider has any up-to-day approved.

I regret any inconvenience this has caused you.
Was this response from LG or Telus
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Old March 3rd, 2011, 10:19 AM   #12 (permalink)
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Quote:
Originally Posted by Gauthier002 View Post
Hi to all !

This is a reponse that i received today (morning) :

Hello Mr. Gauthier

Thank you for using our website for us submitting your application.

In response to your email, you are part of a large majority of Canadians that Android users are waiting for this up-to-day. We have no release date. Patience is required. Currently, no Canadian cellular service provider has any up-to-day approved.

I regret any inconvenience this has caused you.
As far as I'm concerned I purchased a Smart Phone a piece of hardware that I feel is only as good as the current operating system that can be supported on that said piece of hardware. The LG Shine Plus can definitely support Android 2.2 and just as Verizon LG Ally customers received their update in a timely manner I feel that Canadian Telus LG Shine plus customers are entitled to the same equal and fair treatment.
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Old March 7th, 2011, 06:50 PM   #13 (permalink)
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Hey everyone,
Since the start of the new year I've been keeping up with your boards and checking daily about the status of 2.2 for the shine plus. I recently sent telus a message wondering about 2.2. Unfortunately, I erased it, but it did say that there WILL be an update to 2.2 sometime in the second quarter of 2011. Hopefully, the person knows what they are talking about, cause it seems like everybody is getting a different response.
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Old March 8th, 2011, 01:43 PM   #14 (permalink)
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Much better than the reply I received from LG on Feb. 18, 2011 stating "Unfortunately at this time we have no information available on any possible updates to the C710H. Should an update become available you will be notified." I also hope the person at Telus knows what they are talking about and much thanks for your post.
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Old March 9th, 2011, 08:14 AM   #15 (permalink)
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Hi !

This is news for Lg about Android 2.2

Hello Sebastien Gauthier, thank you for contacting LG Customer service.

Unfortunately I am not able to confirm this information (About Android 2.2. in July). The only information available is that an update should be available in July of this year. (I supossed it will be Android 2.3)

the (...) this is my commentary

Regards
Dave H.
LG Customer Service
LG Canada
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Old March 9th, 2011, 10:42 PM   #16 (permalink)
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I got pretty much the same answer from LG. Then again, I don't expect much from them. :P It's my girlfriend's cell phone anyhow, nice little phone, but not for me...

We'll see in 4 months!
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Old March 9th, 2011, 10:44 PM   #17 (permalink)
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If an update will not be coming until July then it would seem that they have decided to skip Android 2.2 and release Android 2.3 which most likely would be available to the Canadian market just around the July time frame. Thanks for the information Sebastien.
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Old March 14th, 2011, 11:49 PM   #18 (permalink)
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I just got an email back from LG Canada. They said that they are releasing the OS update for the LG Shine Plus with Google, late summer of 2011.

They made no mention if it was the 2.2, 2.3, 3.0. However, FLASH IS AROUND THE CORNER! Rejoice my fellow Shine Plus-ers!
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Old March 15th, 2011, 10:08 PM   #19 (permalink)
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It's scheduled for 2.3 (Gingerbread), lol I'll believe it when it happens.
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Old March 16th, 2011, 11:39 AM   #20 (permalink)
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Correct me if I'm wrong but i didn't think flash would work on our hardware even with the newer os. I know that's the case for the lg ally.

Also i think its more likely that were just going to get a very very late 2.2 upgrade. There is so much conflicting info all over we could even get nothing at all.
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Old March 16th, 2011, 02:33 PM   #21 (permalink)
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Looks like the Shine Plus will skip 2.2 altogether and go straight to 2.3. However, we've heard these promises before, so I'll believe it when I see it:

Various upcoming TELUS OS upgrades: Android, BlackBerry, WP7 | MobileSyrup.com
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Old March 25th, 2011, 07:15 AM   #22 (permalink)
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is the phone hardware strong enough for 2.3?
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Old March 25th, 2011, 08:04 PM   #23 (permalink)
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I believe so. There isn't a minimum requirement that i know of.
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Old March 31st, 2011, 06:53 PM   #24 (permalink)
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I contacted LG and the rep said that android 2.2 is released for the phone. I've been getting lots of complaints about the text messaging app crashing and force closing all the time. I sure hope the update works. I will install the update tonite and repost letting you guys know it works.
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Old April 1st, 2011, 06:02 AM   #25 (permalink)
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where can you download it ?
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Old April 1st, 2011, 09:06 AM   #26 (permalink)
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April 1 i supposed !
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Old April 1st, 2011, 12:21 PM   #27 (permalink)
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I think that rep was a day early with the april fools joke.
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Old April 1st, 2011, 12:40 PM   #28 (permalink)
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l
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Old April 1st, 2011, 01:50 PM   #29 (permalink)
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Default lg shine plus update

hello i had contacted LG Canada about the LG Android update and this is what they said to me

hello i had contacted LG via email and this is what they told me

Hello Eli, thank you for contacting LG Customer service.

Unfortunately there are no plans on an update until late summer 2011. At this time it is unclear what version the update will be.

Have a great day!
Dave H.
LG Customer Service
LG Canada


this is the email i sent them

Received Date : 03/31/2011 18:59 42
The type of inquiry : Software/Hardware updates
Product/Model No. : GSM/LGC710H

will the lg c710h get the android 2.2 froyo update or the android 2.3 and if so when will we get the update the americans lg ally got it and they are practically the same phone and the lg optimus one got it and when i got my phone the optimus one the had android 2.1 and now it has the new android update why do the shine plus users have to wait
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Old April 1st, 2011, 10:12 PM   #30 (permalink)
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I wouldn't care so much about the update if it wasn't for so little support for this phone by any developers. There is only the one custom rom available, no custom kernels, so no overclocking, etc.
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Old April 2nd, 2011, 04:58 PM   #31 (permalink)
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Thumbs up TELUS Froyo and Gingerbread Update Schedule Revealed

LG Shine Plus users click on the link (looks very encouraging)

TELUS Froyo and Gingerbread update schedule revealed | Download Android
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Old April 11th, 2011, 12:28 AM   #32 (permalink)
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Quote:
Originally Posted by cheesy bo View Post
is the phone hardware strong enough for 2.3?
Short answer is no you will not be able to get 2.3 same as the ally (i use) lg uses a 3rd party driver or something crazy for the camera which makes it impossible for the carrier to release i guess. There may be a chance of a port tho, if you dont care about the camera.
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Old May 31st, 2011, 03:00 PM   #33 (permalink)
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I'm not so sure but bad news , i e-mail and call them about the Android 2.2 upgrade , and 3 person (Lg support) said to be it will be in the end of this year !!! I don't know why ! I think will have to wait againg
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Old June 2nd, 2011, 08:55 AM   #34 (permalink)
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Quote:
Originally Posted by Gauthier002 View Post
I'm not so sure but bad news , i e-mail and call them about the Android 2.2 upgrade , and 3 person (Lg support) said to be it will be in the end of this year !!! I don't know why ! I think will have to wait againg
I find that hard to believe without any concrete proof.
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Old June 2nd, 2011, 05:18 PM   #35 (permalink)
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Considering the fact we're dealing with LG and telus,I think it's quite believable. Hehe
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Old June 3rd, 2011, 07:41 AM   #36 (permalink)
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OH MY GOD !!!!

Hello Sebastien Gauthier.

According to the information I have available at this time the Shine Plus will be receiving an update to 2.3 in late September of this year. Unfortunately we do not have information from the factory regarding why one model receives an update but another does not.

Regards
Dave H.
LG Customer Service
LG Canada

This email and any files transmitted with it are intended solely for the person or entity to which it is addressed and may contain confidential, proprietary and/or non-public material. Any review, re-transmission, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you have received this email in error, please notify the sender, delete the email from your system, and destroy any printouts or copies.
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Old June 3rd, 2011, 08:12 AM   #37 (permalink)
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Quote:
Originally Posted by Nordo View Post
Considering the fact we're dealing with LG and telus,I think it's quite believable. Hehe
Damn you Nordo and your perfect logic! You've doomed us all!

------

My message to LG and Telus:

Hello,

Someone on the Android Forums has mentionned that the slated July update for this phone has been pushed back to September. Why? Why is it that you keep pushing back updates when the LG ally, a *very* close cousin to this phone already received their Froyo update? I had high hopes for this phone and the limitations of 2.1 are becoming bothersome, for example, due to the lack of App2SD. *PLEASE*, for the sake of everyone who's purchased this phone, release an update soon. We're growing cynical in our support forum about the support (Or lack thereof) we're getting from both Telus (Our carrier) and LG.

Thank you for your time.
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Old June 3rd, 2011, 02:24 PM   #38 (permalink)
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Fail...


Hello Frederic,
I apologize for the delay on the updates. However the September release date of 2.3 is due to both the development of the update and the process of approval by the carriers before this can be released.
Thanks
Dave H.
LG Customer Service
LG Canada
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Old July 3rd, 2011, 12:16 AM   #39 (permalink)
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This is ridiculous! I am not impressed with lg or telus! Gimme my update!
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Old July 13th, 2011, 06:39 PM   #40 (permalink)
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This is the most depressing thing I've read all year ... and yes, of course including Peter Falk
:'(
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Old July 14th, 2011, 08:20 AM   #41 (permalink)
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that why i switch the LG Shine plus for a HD Desire !
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Old July 14th, 2011, 01:52 PM   #42 (permalink)
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I've moved to the Galaxy S2 last month... Beautiful device. hehe.

Still, my girlfriend has the Shine Plus and she really wants this upgrade. She can't install anything on her phone due to lack of space and no app2sd.
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Old July 16th, 2011, 11:52 AM   #43 (permalink)
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My old LG shine plus I gave to my gf and last week after nearly a year of service it fell to the bottom of a lake in a canoe accident. Long story. Maybe now the update will hurry up since my phone is gone.
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Old July 16th, 2011, 06:23 PM   #44 (permalink)
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Originally Posted by 350Rocket View Post
My old LG shine plus I gave to my gf and last week after nearly a year of service it fell to the bottom of a lake in a canoe accident. Long story. Maybe now the update will hurry up since my phone is gone.
Well, the shine plus was far from a developer's heaven even though its cousin the ally seemed to have a very active forum... Sad, but what can you do...

Good luck with whatever phone you'll be switching to!
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Old July 30th, 2011, 10:08 PM   #45 (permalink)
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Originally Posted by karendar View Post
Fail...


Hello Frederic,
I apologize for the delay on the updates. However the September release date of 2.3 is due to both the development of the update and the process of approval by the carriers before this can be released.
Thanks
Dave H.
LG Customer Service
LG Canada
Latest is this... still rumours:

LG Shine Plus To Get Android 2.3 Gingerbread Update in late September - LG Cell Phones Blog

I'll believe it when I see it. In the mean time, I uninstall all kinds of stuff whenever there is a Gmaps update. I dread it every time.
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Old August 1st, 2011, 06:14 PM   #46 (permalink)
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Well I got the HTC desire that I got for her early this year and when she lost the shine plus in he lake she got the optimus one. No real complaints about it. Works very well for the price.
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Old August 2nd, 2011, 12:29 PM   #47 (permalink)
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Good News

Leaked TELUS roadmap shows upcoming iPhone 5, BlackBerry, Sony Ericsson and Samsung devices | MobileSyrup.com

If you check the paper , you will see that the LG Shine Plus 2.3 will be released the september 5 or the week of.
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Old August 13th, 2011, 07:10 AM   #48 (permalink)
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Originally Posted by Gauthier002 View Post
Good News

Leaked TELUS roadmap shows upcoming iPhone 5, BlackBerry, Sony Ericsson and Samsung devices | MobileSyrup.com

If you check the paper , you will see that the LG Shine Plus 2.3 will be released the september 5 or the week of.
Sounds promising. Not holding my breath though
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Old September 2nd, 2011, 01:38 PM   #49 (permalink)
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So any more word on these updates for next week?
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Old September 4th, 2011, 01:19 PM   #50 (permalink)
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I went into the LGMobile Update program today, and low and beholf there was a "Start Updating" button.

When it gets to the Analysis screen, I got a warning to back up your data etc, continue "Yes/No"

Click on Yes

"Software update is not supported for this model"

This was how I got to LG-C710h-v10d.

Anyone else get this?
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