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View Poll Results: LG Spectrum VS920 Has a call quality problem
Yes 3 15.79%
No 13 68.42%
Depends :-) 3 15.79%
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Old May 23rd, 2012, 09:48 AM   #1 (permalink)
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Default Does LG Spectrum VS920 Have Call Quality Problem

Dear Fellow users
Between this VS920 Spectrum and my Rezound. I do not get "I cannot hear you well complaint on the Rezound" as I do on the Spectrum.

Is there a fix? Is this a problem. I have web searched and people have dinged this phone for that problem. Please advise.

Rezound OTOH has plenty of its own problems But that's another thread.

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Old May 23rd, 2012, 10:32 AM   #2 (permalink)
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this really must be a service area or user error. Absolutely no call quality issues here.
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Old May 23rd, 2012, 10:52 AM   #3 (permalink)
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I've found the call quality between two Spectrums is poor. But when I call to another phone, the quality seems to be much better. YMMV
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Old May 23rd, 2012, 11:22 AM   #4 (permalink)
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I find the call quality excellent in my area (North suburbs of ATL GA).
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Old May 23rd, 2012, 11:36 AM   #5 (permalink)
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I find the call quality excellent in my area (North suburbs of ATL GA).
I grew up outside of atl, in Kennesaw
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Old May 23rd, 2012, 11:47 AM   #6 (permalink)
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2 spectrum family. Zero call problems either phone. When I first activated my phone I received a call from my SIL, after a few minutes I asked how the call quality was and she stated I sounded like I was right next to her. Speaker phone worked flawlessly too.
My wife called me later on and her call was very muffled/broken. I said to myself it better not be the phone. Turned out she called me from the basement of her job. The next call was crystal clear and she was walking around the grocery store.
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Old May 23rd, 2012, 11:47 AM   #7 (permalink)
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I've found the call quality between two Spectrums is poor. But when I call to another phone, the quality seems to be much better. YMMV
We have two Spectrums, have never had issues between them or with any other calls.
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Old May 23rd, 2012, 12:35 PM   #8 (permalink)
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Mine is good also. I live in a 4G area thou. I wonder if there's any connection between the two? For those of you who have no issues live in a 4G coverage area?
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Old May 23rd, 2012, 12:43 PM   #9 (permalink)
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Thankyou all, I am very encouraged. OTOH this might be a signal issue in my neighbourhood, I live in a solid 4 G area - so I really should not have this problem.
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Old May 23rd, 2012, 01:05 PM   #10 (permalink)
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I don't think it is A dignas issue I believe it is an issue with the microphone being placed on the bottom of the phone when you place it against your shoulder often times people have trouble hearing me as well
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Old May 23rd, 2012, 01:06 PM   #11 (permalink)
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Thankyou all, I am very encouraged. OTOH this might be a signal issue in my neighbourhood, I live in a solid 4 G area - so I really should not have this problem.
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i live in the woods, and only have 1-2 bars of signal most of the time (110-95db) on 3G, and I use my spectrum for my business, and only use speaker phone to do calls, and I have never had issues with call quality; other than when my signal has been so weak it's broke up a bit, but thats how all phones for all time have been. I have never had a dropped call.

3G and 4G should not matter though since phone calls don't use the internet.
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Old May 23rd, 2012, 01:58 PM   #12 (permalink)
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I have heard numerous complaints from people I'm talking too, that they can't hear or understand me. I NEVER had this problem with any other phone. I don't think it has anything to do with signal strength, 3g, 4g, etc. It's the location of the mic, and maybe just a cheap mic on the phone. I've talked to my wife on the phone every day for years, and the last two months she has complained a lot about how hard it is to hear or understand me while using the spectrum. Never had this issue before. My answer is a resounding YES.
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Old May 23rd, 2012, 07:08 PM   #13 (permalink)
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I have to push the phone against my cheek and I cup the Mic with the palm of my hand, then people say they can hear me good, if the phone moves away from my cheek they start to complain and occasionally will even ask of I am still there.

I gave up on blue tooth over a year ago after spending over $300 trying to find a headset that people did not complain about the sound quality. I may just have to switch back to sprint if they get their digital voice up in my area.
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Old May 23rd, 2012, 07:45 PM   #14 (permalink)
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fin and big.. you guys have defective phones. get a new one. Problem solved. Why keep something thats not working properly. obviously this thread is proving that this is not something that is happening with all spectrums.

No way I would keep a phone that has any issues. thats what the warranty is for.
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Old May 23rd, 2012, 08:19 PM   #15 (permalink)
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Quote:
Originally Posted by TheBigKahuna View Post
I have heard numerous complaints from people I'm talking too, that they can't hear or understand me. I NEVER had this problem with any other phone. I don't think it has anything to do with signal strength, 3g, 4g, etc. It's the location of the mic, and maybe just a cheap mic on the phone. I've talked to my wife on the phone every day for years, and the last two months she has complained a lot about how hard it is to hear or understand me while using the spectrum. Never had this issue before. My answer is a resounding YES.
Have you considered getting it exchanged? Based on everybody else's experience it sounds like you have a faulty phone...
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Old May 23rd, 2012, 08:42 PM   #16 (permalink)
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It seems the downward placement of Mike and moving away from cheek are factors given the size of the phone. If I bring the phone closer proximity there is better sound quality on the other end. Also I had better luck with blue tooth in eliminating sound quality problem.
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Old May 24th, 2012, 07:55 AM   #17 (permalink)
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This is my 2nd Spectrum, both sounded exactly the same. I doubt they'll give me a new one and honestly, I don't feel like setting up another phone.

I think a lot of people just get used to crappy voice on phones....and I suspect they will all perform the same. I don't think it's a random issue.
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Old May 24th, 2012, 11:42 AM   #18 (permalink)
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Moving to Spint will not do you any favors, trust me. As an ardent Sprint supporter (7 years)I swapped recently and EVERYTHING is better. Yeah they have an unlimited Data plan but you will need it with the incredibly slow dial-up like speeds.

Coverage is crap too. I live in the city but have trouble getting service@ my house. Sprints solution? We can give you a Wi-Fi antenna but you need to sign a new contract. At work I needed to go outside to make a call. Incoming calls usually didn't make it. Outside 2 bars on a clear day. Workmates on Verison are maxed signal. Me now? 4G inside baby. Sprint, hahaha, nothing.

Also nothing like getting texts or voicemail DAYS after. Craptastic customer service too. Oh, sure they can help you but you have to sign up for another 2 years? WTF? When I called to cancel the guy didn't try real hard to convince me to stay. He knew the deal, he had my years of complaints in front of him. All he said was, "It looks like we are done." Me: "Oh yeah! We're done."
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Old May 24th, 2012, 02:46 PM   #19 (permalink)
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No complaints here. My mother used to complain about how I sounded on my Droids, but not with the Spectrum. As for moving to Sprint, if you have a grandfathered VZ account like I do, that's shooting yourself in the foot. Sprint doesn't have the coverage or quality VZ does, so their 'unlimited' data crap is just a ploy to get ATT and VZ customers that are datahogs to their network. Because let's be frank, if you're not a datahog, where's the benefit to switch to Sprint? I've had VZ for 10 years and stick with them (even though some phones on other carriers are 'cooler') because I've never dropped a call and almost always have coverage... even when I'm camping in the mountains. My friends on other carriers always have to use my VZ phone when we're camping because they have no service.
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Old May 24th, 2012, 03:10 PM   #20 (permalink)
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I used to have Cingular way back in the day and would drop calls in their store...lmao Changed to VZ and havent had a signal issue since.
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Old May 24th, 2012, 08:42 PM   #21 (permalink)
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I work at VZW, and I can say, that I know personally of 2 spectrums, My dad's as well as a friend at work, who are experiencing call quality problems, sounds like they are talking thru water, on both of them, I haven't recieved any calls regarding the issue though, so I don't think it's a HUGE problem at all.
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Old May 24th, 2012, 09:23 PM   #22 (permalink)
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it's obviously an issue with some phones but I think most do not have issues with this. Like I have stated in other places in the forum, my cousin and i both have spectrums (bought them at the same time) and we talk to each other all the time, and never have issues. Of course, being that I use my spectrum to take orders for my business, bad call quality would be unacceptable.

Big, you can get a new phone. Verizon doesn't care if you've already replaced it. it's not their warranty, it's LG's. They will give you as many phones as you need until you get a working one. Though the odds are slim, you must have got two defective phones. It does seem that bad call quality is pretty common with this phone, so prehaps you just got 2 bad ones.
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Old May 25th, 2012, 02:16 AM   #23 (permalink)
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Na my wife and I's phone are pretty crappy sounding as well. I call her sometimes and we cannot hear each other. When we both had Droid X's they sounded much better.

But on the up side who uses a smart phone to make calls? lol.
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Old May 25th, 2012, 07:59 AM   #24 (permalink)
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I have experienced some call quality issues as well (actually it was my wife who was receiving my call), but it only seemed to consistently happen in specific locations. Like others have mentioned, she says it sounds very muffled, almost like underwater.

One thing that made a big difference was using speakerphone; when I switched to that she said the quality instantly improved and the muffled sound went away. Maybe it is the position of the microphone on the cheek?
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Old May 25th, 2012, 08:36 AM   #25 (permalink)
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With 50% or more saying they are not happy with call quality, I think it's more than just a few random bad phones.
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Old May 25th, 2012, 10:53 AM   #26 (permalink)
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It's subjective, plain and simple. I thought I sounded fine on my Droids, but others said I sounded like shit. Unless you're using headphones to listen and talking directly into the mic, you can't say definitively that the mic is shit on this phone because there are too many other factors to take into account.

That said, I've NEVER heard a cell phone that had a 'great' mic, other than my old work Blackberry. Why? Because Blackberrys are made for communication and business.... our phones are made for people to surf the web and tweet and whatever shit kids do these days.
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Old May 25th, 2012, 06:13 PM   #27 (permalink)
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I think any more making a phone calls is like a last important thing on these phones.
Text,tango,voxer etc so out doesn't bother me.
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Old May 25th, 2012, 07:04 PM   #28 (permalink)
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Ditto. I rarely use my phone as a phone and I think manufacturers count on that. They make things prettier and faster, but neither matters for call quality, so it's clear to me what they make most important.
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Old May 25th, 2012, 07:47 PM   #29 (permalink)
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Sorry folks at possible cost of being minority that does care about call quality, I have to say call quality is important especially if one takes work related calls on the cell. That category would define a lot of us. Then again with about half of this phones owners questioning call quality, it must have some importance to them.
I love the rest, the Swype the emails the multimedia. But if it ain't making calls right, I can understand Apple and blackberry fan club not having to settle for poor call quality. Just imho.
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Old May 25th, 2012, 08:21 PM   #30 (permalink)
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And this is not low end hardware on fly by night cellular. This is near the best hardware on the the most expensive carrier, VZW.
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Old May 25th, 2012, 08:43 PM   #31 (permalink)
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Sorry folks at possible cost of being minority that does care about call quality, I have to say call quality is important especially if one takes work related calls on the cell. That category would define a lot of us. Then again with about half of this phones owners questioning call quality, it must have some importance to them.
I love the rest, the Swype the emails the multimedia. But if it ain't making calls right, I can understand Apple and blackberry fan club not having to settle for poor call quality. Just imho.
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If its a big deal to you, return it for another phone or get a replacement.
All I was stating is people don't buy these 1.5 GHZ phones to make phone calls they buy them cause they are like a small computer.
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Old May 25th, 2012, 08:44 PM   #32 (permalink)
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And this is not low end hardware on fly by night cellular. This is near the best hardware on the the most expensive carrier, VZW.
I toally agree but sure doesn't seem that way.
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Old May 25th, 2012, 09:42 PM   #33 (permalink)
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Sorry if I came across as a bigger phone snob than I really am. Was just trying to replicate my SGS 2 Experience on ATT here at Verizon. I'd like to share a somewhat funny co-instance - as I wasnt too sure of the sound here on Spectrum VS920 I was using my HTC Rezound - which had heating problems - so It got sent back to the big red under warranty they sent me another VS920 stating they are out of Rezound for the time being - I guess, the phone likes me a lot - as they keep coming and I have to give in.

Have a good long weekend - Good Night.
That Rezound has serious overheating problems - Where as the VS920 runs nice and cold.
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Old May 27th, 2012, 04:29 PM   #34 (permalink)
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fin and big.. you guys have defective phones. get a new one. Problem solved. Why keep something thats not working properly. obviously this thread is proving that this is not something that is happening with all spectrums.

No way I would keep a phone that has any issues. thats what the warranty is for.
Dont mean to be rude but obviously you're wrong. My husband and i both have these phones and no one can hear us on them. fin and big are not the only ones reporting this problem. google it. i agree that we should get new phones, but just because youre not having this particular problem, dont treat others that are as if we are stupid. consider yourself lucky that your phone isnt defective. i understand that not all of them are doing this but it seems the problem is more widespread than just a couple "lemon" phones
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Old May 27th, 2012, 06:39 PM   #35 (permalink)
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It sucks... Seems like the build quality of the spectrum is real spotty. I personally love mine and have no issues, but it sucks that so many are. Its stuff like this that will give a company a bad rep and kill support for a what should be and can (and is for some) a spectacular device.
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Old May 27th, 2012, 09:04 PM   #36 (permalink)
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Dont mean to be rude but obviously you're wrong. My husband and i both have these phones and no one can hear us on them. fin and big are not the only ones reporting this problem. google it. i agree that we should get new phones, but just because youre not having this particular problem, dont treat others that are as if we are stupid. consider yourself lucky that your phone isnt defective. i understand that not all of them are doing this but it seems the problem is more widespread than just a couple "lemon" phones
I wasnt treating anyone as if they are stupid. I Was just stating what they should do, and as I would do myself.

I don't care how widespread the problem is, the fact that it's not all phones, proves it's a defect (as you yourself stated) therefore i would keep returning until I got one that functioned properly.

Also I don't recall saying it was only a few phones. Obviously it's a lot of people having issues with it but it's still not most.
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Old May 31st, 2012, 09:15 AM   #37 (permalink)
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Not getting into that discussion above, but wanted to note, this is my third spectrum, had this issue on all of them. With and without a silicon case. I just chalk it up to Mic placement and how I "hold my phone" I guess I am just "doing it wrong..." I'd ask Steve, but I doubt I'll get an answer.
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Old June 1st, 2012, 08:17 AM   #38 (permalink)
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Not getting into that discussion above, but wanted to note, this is my third spectrum, had this issue on all of them. With and without a silicon case. I just chalk it up to Mic placement and how I "hold my phone" I guess I am just "doing it wrong..." I'd ask Steve, but I doubt I'll get an answer.
damn right, its all YOUR fault.... lmao JFWY.
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Old June 1st, 2012, 12:29 PM   #39 (permalink)
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I had my mom tell me I sounded like I was whispering the other day when talking to her. Also I made a video of a small lizard on my porch and posted it on to facebook and when I played it back, it literally sounded like I was whispering, and not just low volume, but the mid-range in the audio was gone so it was very “wispy” sounding.

I may upload the video to youtube for you guys to hear as an example.
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Old June 1st, 2012, 06:55 PM   #40 (permalink)
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VS920 Spectrum audio issue - YouTube

I swear I'm not whispering in this video.
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Old June 1st, 2012, 07:53 PM   #41 (permalink)
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You could have a defective unit... it happens. I had a bad mic on my first OG Droid and had to get a new unit.
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Old June 1st, 2012, 09:28 PM   #42 (permalink)
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I've been testing with holding my phone different ways while talking to people while not using speaker phone and people never complain. So I don't think it's the way you hold the phone unless you somehow have it in your mouth. But I doubt that.
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Old June 1st, 2012, 09:53 PM   #43 (permalink)
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I wonder if anyone with ICS can say if that made a difference?
Does anyone know if there's an app to increase the mic gain.
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Old June 19th, 2012, 01:03 PM   #44 (permalink)
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random voice quality is sort of inherent with wireless communication. even hard land lines had issues! i say let us blame the prying eyes for making us all have to go thru black boxes and their extra hops do do such. (scapegoat found w00t) lol

if the mic is truly at fault one must do testing: take video in a variety of scenarios, take audio recordings in those same areas, and perhaps phone call as well (while you're at it, why not get a call recorder from the android market? ) each doesn't need to be lengthy, 1 minute is more than often suffice. compare them on a platform you're used to and can hear the audio fidelity clearly.

calling is a secondary function to modern devices... i doubt the microphone technology has changed in a major way in years. minus the noise canceling, which is not hardware, but software of sorts.

the youtube video posted may sound muffled, but i hear it clearly. loudness is a sensitivity issue / setting, not a hardware inadequacy. unless these people having issues with loudness are on land lines tell the person on the other end to turn their ear piece speaker up. now there's an idea for an app... having preset speaker volume per contact... anyways the muffled / under water call quality is often remedied with 15 seconds of 'let me call you right back' that fixes it 99% of the time i've ever had an issue.
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Old June 20th, 2012, 11:36 AM   #45 (permalink)
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Since I started this post I am more conscious of where my mouth is in relation to the mic.

One of the issues is the phone is a big phone and depending on the angle/ slant/ how you hold it - can be farther away from the mouth - so I try and orient it closer. That has helped in a major way.

Also things like tucking the phone between your cheek and shoulder - something a lot of us do without thinking does not work for clarity specifically on my / this phone.
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Old June 22nd, 2012, 08:02 AM   #46 (permalink)
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l Prefer holding a Phone away from MY face So it does not get face sweat on it .
when I do, people Complain about it Sounding muffled. if I hold the microphone near my mouth and the speaker away from my head, they tell me that it sounds better, but I cannot hear as well. SO I have to press the phone against my face
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Old June 27th, 2012, 02:29 PM   #47 (permalink)
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I just upgraded to a Spectrum from a Revolution yesterday, but my son has had a Spectrum for a few months now. I can definitely say that the call quality (to the ear of the person you are talking to) is not as good as it is with practically any other phone.
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Old June 27th, 2012, 03:23 PM   #48 (permalink)
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It seems a bit better than my old droids, so I have no complaints.
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Old September 15th, 2012, 08:09 AM   #49 (permalink)
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New to smartphones, and both got LG Spectrum 920 a month ago...MANY problems with call quality instantly going bad when sitting perfectly still in good 4G service area, especially between Spectrums. Heading to Verizon now to prod for their help...understanding is that while under warranty they will replace only with factory refurbished unit and not out of the box new ones. If that is true, makes me suspect that I'm getting a phone that had a similar problem. Otherwise loving this phone.
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Old September 15th, 2012, 08:58 AM   #50 (permalink)
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I've found holding the mic closer to mouth works, Bluetooth works, and few days I had the galaxy nexus I didn't have these call quality issue, but note that galaxy nexus would only get 3g where spectrum gets 4g,, as I use hot spot for my laptop that was a major speed drop. so I went Back to spectrum.
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