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Old September 5th, 2012, 08:23 PM   #1 (permalink)
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Default Laptop does not see phone

I am new to this forum and a new owner of the LG Spectrum after finally getting rid of the Blackberry. :-)

I have a program installed on my laptop and phone called MyPhoneExplorer which is supposed to transfer contacts from Outlook to the phone. The program on the computer says there is no phone attached and the phone says it's waiting for a connection. The phone is connected to the computer, but they're not seeing each other.

BTW, when the phone is connected to the computer, I can transfer files to and from the phone and it does charge the battery, so the computer does "see" the phone in that respect, but the program I want to use does not.

Any suggestions?

Thanks in advance,

rodave

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Old September 5th, 2012, 08:35 PM   #2 (permalink)
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You most likely need to be in debugging mode on the phone for a program like that to work with your phone. That is the only suggestion I can think of as the program is completely foreign to me.
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Old September 5th, 2012, 08:40 PM   #3 (permalink)
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First things first.... you need to have the USB plugged into your phone first, BEFORE you plug it into your PC. I don't know why, but for some reason, the PC won't 'see' the phone unless that USB is in the phone first.

Then, once you plug it in, you'll likely need to swipe the notifications down, click the 'USB Connected' notification and then click 'Mass Storage'. It'll already be selected, but again, for some reason, the PC won't 'see' the phone until you do this.

Both are wonky issues specific to this phone (or maybe LG?)... I never came across this until I got the Spec. But as Ron Burgundy said, "60% of the time, it works every time"
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Old September 5th, 2012, 08:47 PM   #4 (permalink)
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Thanks for the replies. Three things
1. The phone is already in debugging mode. So that's probably not the issue.
2. I have the phone defaulting to the mass storage mode when it connects.
3. I read in a post elsewhere on this forum about plugging the USB cable into the phone first. So I closed the program and unplugged the cord, then plugged it back in to the phone first and then the computer second. The program still would not see the phone or vice versa. But, I will try re-booting the computer and see if that does anything after clearing out the memory. Perhaps that might do something.

Thanks again,

rodave
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Old September 5th, 2012, 09:02 PM   #5 (permalink)
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Yes, by default it goes into mass storage, but you have to choose it again. Honestly, follow my steps in order and it will work. I just tested on a pc that hadn't been connected to the phone before and it worked.
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Old September 5th, 2012, 11:56 PM   #6 (permalink)
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MrB is right about having to specifically select mass storage (or whatever mode you set to default for that matter) in order for a Spectrum with stock software to be visible to the computer. I had to start doing this again after restoring my phone to stock.

However, if that doesn't work, it may be that the LG USB drivers aren't properly installed on your computer. Apparently they're very specific, because I tried using the ones from links I found around here and tethering apps I was trying out and none of them worked.

Only the driver straight from the official site worked for me. You can find it from LG's software support page from our phone, as well as their mobile support tool if you're into that stuff. I haven't found it to be of any use though. If you don't want to mess with that, here's the direct link for the driver: http://algmcdn.lgmobile.com/dn/downloader.dev?fileKey=UW00520120427
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Last edited by mickeydurden; September 6th, 2012 at 12:03 AM. Reason: wanted to corroborate MrB's steps
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The LG Spectrum for Verizon Wireless is the sucessor to the LG Revolution. Surely, LG did not want to stay behind, so this device packs some great specs and features. The Spectrum sports a 4.5-inch HD IPS display, a 1.5 GHz dual-core processor and ... Read More



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