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Old February 2nd, 2013, 05:17 PM   #1 (permalink)
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Default LG logo boot loop after attempted update

Hi guys, I'm new here and I need some help. My Venice is about a month old, rooted and stock ROM. Yesterday I downloaded the USB drivers and the LG Mobile Support Tool to upgrade my phone's firmware from ZV5 to ZV6.

The support tool wouldn't detect my phone even after trying different USB ports and turning on debugging so I restarted my PC and phone. It still didn't detect the phone so I attempted to start it in download mode. From a thread, I held the volume up and down and power buttons. The phone booted normally, not in download mode, so I turned it off, disconnected the cable, pulled the battery, replaced the battery (but NOT the cable - I'm such an idiot) and then tried putting it in download mode again. this time it turned on, flashed the LG logo for about 2-3 seconds, screen goes black, and then displays the LG logo again, repeating infinitely...

I can get it into download mode using volume up and down while plugging in the cable, and the support tool does detect the phone and shows an update is available. but when I try getting the update or using the recovery option, it gets to 40% "Checking the cell phone #" and displays the following error:

Quote:
Software update is not supported for this model
Did I just kill my phone?

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Old February 2nd, 2013, 07:53 PM   #2 (permalink)
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same thing here so man problems with this phone!
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Old February 2nd, 2013, 09:20 PM   #3 (permalink)
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Originally Posted by D34DBre4kr View Post
same thing here so man problems with this phone!
Your phone's bricked too?

I called BOOST, they told me to call LG. Called LG, they want me to send my phone to them so they can reload the software and send it back... it's going to take over a week. Really? It's a month old!
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Old February 6th, 2013, 01:11 AM   #4 (permalink)
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Default Same here

I have the same problem. Does anyone know where I can get a stock .tot for the venice??? pLZ HELP!
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Old February 9th, 2013, 07:40 PM   #5 (permalink)
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I just ended up buying a new phone and returning the old one... which worked out well because I bought the second one from Amazon and saved $45.

It seems like the LG mobile support program is not compatible with the Venice, and actually bricks it without even performing any actions on it... just trying to update the phone results in a brick, even if it doesn't finish scanning/analyzing the phone. Something hinky is going on here... I wish there was a way to warn folks about using the updater with this model. :/
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Old February 10th, 2013, 09:47 AM   #6 (permalink)
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Default Re: LG logo boot loop after attempted update

Well if you go into the settings or whatever and click compatible devices the LG730 is on the list
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Old February 10th, 2013, 04:56 PM   #7 (permalink)
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Well, yeah, it says the Venice is compatible, but can anyone actually verify that they successfully updated their LG730 without bricking it?

I definitely won't be using it again. Sure, it could have been a freak thing or a coincidence, but I don't want to take the chance again.
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Old February 10th, 2013, 07:11 PM   #8 (permalink)
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Default Re: LG logo boot loop after attempted update

I got an email back from Lg now and it is covered so I'm sending it in tomorrow
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Old February 11th, 2013, 04:27 PM   #9 (permalink)
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Originally Posted by D34DBre4kr View Post
I got an email back from Lg now and it is covered so I'm sending it in tomorrow
What did you tell them and what exactly did they say? did you ask about the LG updater?
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Old February 11th, 2013, 07:06 PM   #10 (permalink)
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Just tried again because the software is not even recognizing the phone plugged in, I decided to try online chat and they did not mention that it was not compatible but also wasnt able to really help either, some strange things came across the top and when I touched the screen it was like I was using the quick memo pen but it was definitely something wrong, I thanked them and factory reset my phone after two reboots didnt help...I am going to leave the update alone too...something is not right
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Old February 11th, 2013, 07:34 PM   #11 (permalink)
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Is it stuck in a boot loop? Or is the phone acting up? In either case, something is definitely amiss with the LG updater and the Venice. Not good...
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Old February 12th, 2013, 04:18 PM   #12 (permalink)
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It was messing up until I did a factory reset and then I unrooted...something is definitely amiss with that tool...I am not going to mess with it again, guess I'll be stuck with the current software. I talked to Boost yesterday about another issue and asked them about it and they referred me to LG...after the mishap, LG referred me to Boost so that was zero help...but the rep at LG did try to get it working, maybe they didnt know that like what someone else said this phone is incompatible
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Old May 19th, 2013, 11:42 AM   #13 (permalink)
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Default Jelly Bean OTA Update For LG Venice

I have been jealous of folks with newer phones that have Android Jelly Bean 4.1 or 4.2, so I was happy to read yesterday that Boost Mobile had begun an "Over The Air" update of the LG Venice to Jelly Bean 4.1.1, PLUS upgrading the Venice to Version 8 of the Venice firmware.

I did not want to wait for Boost to send me the update, so I Googled around to find out how to "force" an OTA update.

THIS is the process I followed to update my Venice:

1. Charged my Venice to 100%

2. Verified that I had more than 400 MB of open internal memory (moving all of my music to the SD card gave me 1.7 GB of open memory).

3. Connected to a fast wi-fi router.

4. Clicked "Settings".

5. Clicked "Apps"

6. Clicked "All"

7. Clicked "Google Services Framework"

8. Clicked "Force Stop"

9. Clicked "Settings"

10. Clicked "System Updates"

11. Clicked "Update Firmware"

12. Clicked "Update LG Software"


The 362 mb download began and continued for about 15 minutes. Next I was asked if I wanted to install the update. I "clicked" update. During the update process, the Venice was restarted and then a notice said "Updated 23 apps". Then the Venice restarted again. I was asked if I wanted to update "Google Search". I clicked "update". That update installed "Google Now" and after the install I was given a quick overview of how "Google Now" works.

I had 1.7 gb of open memory before the update and 1.5 gb after, with much of the 200 mb of memory being used for app updates and the new "Google Now" app.

The entire process took less than an hour and went smoothly. My Venice was also updated to V.8 of the LG firmware from the original V.5. My phone was never rooted.

How do I like Jelly Bean so far? The changes that I can see are very minor, including the disappearance of my favorite news app and my favorite wallpaper and the addition of one new wallpaper. Trivial stuff.

My Venice has always worked smoothly, so any "Project Butter" improvements may be too subtle for me to notice.

"Google Now" popped up two "cards" when I restarted my phone to give me the current local weather, and give me ratings on the two restaurants closest to me house. Then "Google Now" disappeared and I am not sure how to access it manually...does it just pop up when it wants to?

I'm guessing that people who install Jelly Bean will be happy with it, but the folks who stay with Ice Cream Sandwich are not missing much.
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Old May 19th, 2013, 04:12 PM   #14 (permalink)
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thank you!!!! i really needed this! im glad theres people like you who can help!
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Old May 19th, 2013, 05:18 PM   #15 (permalink)
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Quote:
Originally Posted by makaveli1996 View Post
thank you!!!! i really needed this! im glad theres people like you who can help!
Please post and tell everyone how you like Jelly Bean compared with Ice Cream Sandwich.

By the way, a few people have reported problems in getting the "Over The Air" download process to begin. The "trick" for those folks seems to be to turn their phone off, restart their phone, and then repeat steps 3 through 12. If necessary, repeat that process several times. After the download begins, things move smoothly.

Remember that the "Google Now" update is NOT automatic. After the updates are completed and your Venice has restarted, you will see a notification that an update is available for "Google Search". After you download and install that update, "Google Now" will start up when you turn your phone off and then restart your phone.

I am guessing that next week we will read reports of people who "bricked" their Venice during the update process. If that occurs, the most likely cause will be that they began the process with LESS than 400 MB of open internal memory, or with a battery that was not 100% charged.

Losing your wi-fi connection midway through the download might also cause problems, so folks need to verify that they have a "solid" high speed connection before beginning the download.

Frankly, I did not see any significant improvement in how my Venice works after installing Jelly Bean...it was working great BEFORE the update. However, I am pleased that Boost Mobile and LG went to the effort and expense of making this update available...especially considering that some of the people with expensive At&t or Verizon phone contracts have never received the upgrade to Jelly Bean.
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Old May 20th, 2013, 01:36 PM   #16 (permalink)
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Unhappy Trouble installing jelly bean update on LG Venice

Three times I've had the option to download and install the new update, but I'm having a problem with it. Each time I've tried to install, I've been booted into recovery and it never installs. I end up rebooting and still have ICS. Anyone out there have an idea what may be wrong? Oh, and my phone IS rooted.
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Old May 20th, 2013, 05:33 PM   #17 (permalink)
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Strange, well there is a method to do it, two actually. I have only done one.
Basically the first method (untested)
is to: (Thank Alan Houston for that guide.)
But in this method I recommend you get voodoo ota root keeper. I read that it was worked.
"THIS is the process I followed to update my Venice (which was NOT ever rooted):

1. Charged my Venice to 100%

2. Verified that I had more than 400 MB of open internal memory (moving all of my music to the SD card gave me 1.7 GB of open memory).

3. Connected to a fast wi-fi router.

4. Clicked "Settings".

5. Clicked "Apps"

6. Clicked "All"

7. Clicked "Google Services Framework"

8. Clicked "Force Stop"

9. Clicked "Settings"

10. Clicked "System Updates"

11. Clicked "Update Firmware"

12. Clicked "Update LG Software"


The 362 mb download began and continued for about 15 minutes. Next I was asked if I wanted to install the update. I "clicked" update. During the update process, the Venice was restarted and then a notice said "Updated 23 apps". Then the Venice restarted again. I was asked if I wanted to update "Google Search". I clicked "update". That update installed "Google Now" and after the install I was given a quick overview of "Google Now" features . The LG firmware was updated from V.5 to V.8.

I don't see any significant differences in how my Venice works with Jelly Bean compared with Ice Cream Sandwich...it worked smoothly before the update and works smoothly after the update. Folks who decide to stay with ICS won't be missing much if they are happy with how their phone is currently working."

Method two is a guide by me. It's basically reflashing the device and you will loose everything (besides stuff on the external SD card), including root access. It is confirmed to work by me and three others!

Guide:

"For those having issues with downloading the update through the phone, meaning it isn't working properly.

There's an alternative method for this, it's quite simple.

What you need:
- A Computer on Windows (Only tested OS)
- LG Venice (Obviously :P)
- USB Cable to connect to PC
- Ability to install programs on the PC


This method is pretty safe and used to unbrick some phones (Can also be used for upgrades), but just incase I'm in no way responsible for any damage to your Venice. Only you are, do this at your own risk.
I HAVE done this sucessfully on an LG Venice before, I also unbricked it on ICS, both times sucessful.
I've also used KDZ to unbrick the LG Lucid and downgrade it.

Download these files and extract the .zip file: http://www2.zippyshare.com/v/36411166/file.html
- I did NOT make any of these tools!

1. Install "LG VZW_United_WHQL_v2.7.1".
- These are drivers so the phone can be detected by the PC and flash JellyBean.
- Added Install "msxml" as well!

2. Get your phones IMEI/MEID by going on the dial pad and calling "*#06#" then get the number on your PC.
- More detailed instructions/methods: http://www.wikihow.com/Find-the-IMEI-Number-on-a-Mobile-Phone

3. Open "Orignal LG Firmware" Enter "LG730" in "Model of phone" and your IMEI/MEID in the "Phone serial number" field.
- It says serial, but in the post I got this tool from it was edited and actually needs the IMEI/MEID number.

4. Choose a file save location and save the file. The firmware will be a .cab file.

5. Goto the KDZ folder and open "UpTestEX_mod2_marwin" (If you're on a netbook and the program doesn't fit on screen download altmove)

6. In "UpTestEX_mod2_marwin" Goto "Encrypt cab file to kdz file" and select the .cab file that just downloaded and hit the "encrypt cab -> kdz" button and wait for program to finish.
- File will show up on the top left side of the program under "test"

7. Connect your LG Venice to the PC in download mode.
- Download mode can be accessed by powering off the device. Connect it to the PC and boot it holding power up + down and the power button. It'll say download mode on screen.

8. Open "KDZ_FW_UPD" Set the phone mode to emergency and select the kdz file that UpTestModEX just made.

9. Click launch software update.
- THE PROGRAM WILL FREEZE UP! DO NOT REMOVE THE WIRE CONNECTION BETWEEN THE VENICE AND PC OR CLOSE KDZ! I'M NOT RESPONSIBLE IF ANYTHING SHOULD GO WRONG!
- The program will tell you when finished.

The following steps are optional, but recommended.

10. Disconnect the Venice from the PC and unmount the SD Card via settings.
- Then physically remove the SD card.

11. Power off the Venice fully.

12. Perform a HARD factory reset.
- This can be done by booting the phone holding the home key, volume down and power button. Follow on screen instructions to perform the hard factory reset.

Enjoy your LG Venice on JellyBean!"

Hope this helped!
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Old May 20th, 2013, 08:13 PM   #18 (permalink)
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Thanks. I'll give these a shot later.
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Old May 20th, 2013, 08:35 PM   #19 (permalink)
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Thanks. I'll give these a shot later.
No problem, if you need extra support feel free to PM me if anything.
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Old May 20th, 2013, 10:07 PM   #20 (permalink)
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Default Slow charging no longer works after Jelly Bean update

Got a notification this morning that an update was available. I accepted the update (phone was not rooted or anything) and it completed successfully.

However, the phone will no longer "slow charge". I'm constantly on the move so I have chargers at home, in the car, and at the office. When I plug it into 1A+ chargers, it charges normally. If I plug it into <1A chargers, it does nothing at all - no notification, no slow charge, etc.

Slow charging worked fine before the Jelly Bean update. Anyone aware of a hidden setting or workaround to get slow charging working again?
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Old May 20th, 2013, 10:27 PM   #21 (permalink)
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I have no experience with a rooted Venice. I have found a factory reset to be an effective cure for most Android problems. Next, verify there is more than 400 mb of open internal memory. Make sure you have a reliable wifi connection so you do not lose it during the download.

The upgrade is minor so if you are happy with your phone, you may want to stay with ICS.
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Old May 20th, 2013, 10:39 PM   #22 (permalink)
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Take the battery out for five minutes. Put it back in and charge the phone six hours while it is turned off. When you turn the phone on, it should be charged and working normally.

If that fails, repeat the process a second time. Lastly, try a factory reset. It cures most Android problems.
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Old May 22nd, 2013, 07:17 PM   #23 (permalink)
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I recently got the Jellybean update pushed to my Lg Venice and it crashed my phone. I went online to research my problem and saw that alot of Droid users were having this problem also. My question is, how long did Google actually work on this update before releasing it? It seems like it did more damage than it did help. Don't get me wrong I love the new updates but I can't deal with the freezing and crashing every 5 mins. I'm trying to stick it out but I see myself either getting a new device or somehow rolling back the update.
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Old May 22nd, 2013, 07:52 PM   #24 (permalink)
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Quote:
Originally Posted by beatsbychelle View Post
I recently got the Jellybean update pushed to my Lg Venice and it crashed my phone. I went online to research my problem and saw that alot of Droid users were having this problem also. My question is, how long did Google actually work on this update before releasing it? It seems like it did more damage than it did help. Don't get me wrong I love the new updates but I can't deal with the freezing and crashing every 5 mins. I'm trying to stick it out but I see myself either getting a new device or somehow rolling back the update.
I recommend you roll back the update/reflash JellyBean probably fixing any issues!
If you want to Reflash/Downgrade, use my unbrick guide, it'll work to roll back the update. [Guide] Unbrick LG Venice

If you download the firmware the way I tell you to in my guide it'll download the "LG730ZV8.cab" which is JellyBean, if you want ICS back, skip steps 1-4 in my guide and download the V5 (ICS) firmware in this thread: How to downgrade & recover your LG Venice

Once done in step 6 select the V5 .cab . If you want to just reflash JellyBean to fix any bugs just follow my guide all the way through. If you usually get root, I recommend downgrading to V5, rooting and using OTA Root Keeper (On Google Play) to upgrade the LG Venice OTA to JellyBean and keep root.
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Old May 23rd, 2013, 01:00 AM   #25 (permalink)
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If your phone is acting odd after the Jelly Bean update, do a factory reset. Do not install any apps. Verify that you have at least 400 mb of open internal memory. Then install Jelly Bean again.

Your phone should be running smoothly. Install one app each day until you begin having problems. That will identify defective apps, which are the cause of most android problems.
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Old May 25th, 2013, 05:26 PM   #26 (permalink)
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Default same problem plus short battery life

I had this problem too, along with a very short battery life. Will taking the battery out cure this problem too?
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Old May 26th, 2013, 06:20 PM   #27 (permalink)
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Default phone won't charge unless powered off after update

this is incredibly frustrating,
my battery life in the first place sucked but now after finally installing the new update, i plug in my phone and the battery notification doesn't change. the phone somewhat acknowledges that it's plugged in and says "charging" even though it's not. the battery keeps draining. i tried via my computer and my charger, both the same.

last night i decided to see if it'd charge while powered off, also took out the battery several times, and even though the battery symbol on the phone while turned off & charging didn't move, it charged fine.

i also did a factory reset and that didn't do anything.

:/
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Old May 28th, 2013, 10:25 AM   #28 (permalink)
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Default LG venice won't charge from car after new update

Hello, I was wondering if any body else has this problem. My girlfriend and I have the same phone LG venice, we were both sent the newest update to install. Since the install the phone will not charge from a car charger, only when plugged into the wall outlet. Also some phone sound options have been greyed out like changing the ring tone.
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Old May 29th, 2013, 01:43 PM   #29 (permalink)
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Sad LG Venice Lagging after Jelly Bean update

Hello,

My LG venice was working great on Ice Cream Sandwhich but when I updated it to Jelly Bean after it became available, I noticed it started lagging considerably that same day. To the point where it would take nearly 2 minutes to open and send a text! (Something I was able to do in a matter of seconds before the update). It also took a very long time to load my contacts to make calls and just generally lagged while using apps.

I performed a factory reset and downloaded a few of my previous apps (not all of them) which is what I thought you were supposed to do if your phone was experiencing "glitches". It seemed to work at first but now 3 days after the factory reset and 4 days after the Jelly Bean upgrade, it is lagging again.

Is anyone else having this problem or did I do something wrong?...Please help!
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Old May 29th, 2013, 02:33 PM   #30 (permalink)
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Quote:
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Hello,

My LG venice was working great on Ice Cream Sandwhich but when I updated it to Jelly Bean after it became available, I noticed it started lagging considerably that same day. To the point where it would take nearly 2 minutes to open and send a text! (Something I was able to do in a matter of seconds before the update). It also took a very long time to load my contacts to make calls and just generally lagged while using apps.

I performed a factory reset and downloaded a few of my previous apps (not all of them) which is what I thought you were supposed to do if your phone was experiencing "glitches". It seemed to work at first but now 3 days after the factory reset and 4 days after the Jelly Bean upgrade, it is lagging again.

Is anyone else having this problem or did I do something wrong?...Please help!
A lot of issues with the damn update. Try a hard factory reset. (Boot phone holding power + volume down + home button)
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Old May 29th, 2013, 02:34 PM   #31 (permalink)
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Hello, I was wondering if any body else has this problem. My girlfriend and I have the same phone LG venice, we were both sent the newest update to install. Since the install the phone will not charge from a car charger, only when plugged into the wall outlet. Also some phone sound options have been greyed out like changing the ring tone.
Strange...I'm not even sure a hard factory reset will fix this, worth a shot.
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Old May 29th, 2013, 02:38 PM   #32 (permalink)
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I tried a factory reset on my girlfriend's phone, still the same problem. I called boost and all they tell me is that they didn't send the update call LG and that they haven't heard of any problems.
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Old May 29th, 2013, 05:26 PM   #33 (permalink)
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Default jelly bean 4.1 update disabled camera, LED and more

Hi. Recently installed jellybean update and now i cant access my camera, wifi is slow as heck, nothing involving the LED works and i cant make voice calls on skype, yahoo, etc. Did a factory reset. It worked for a couple minutes then glitched out again. Sometimes if i restart my phone, those features will work again for awhile. Certainly don't want to have to wait for my phone to come on again every time tho! Anyone know if bug fixes will be available soon. So annoyed. Phones only 2 months old. And i do have an LG Venice. Just realized my profile still indicates my old phone. Thank you!
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Old May 31st, 2013, 12:21 PM   #34 (permalink)
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Merged all problem related threads to this one, make it easier to get everyone back on track.
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Old June 2nd, 2013, 09:57 AM   #35 (permalink)
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Exclamation Virus?

Virus Found in one of JJPR97's links?


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Old June 3rd, 2013, 03:31 PM   #36 (permalink)
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Virus Found in one of JJPR97's links?


I've had it on my computer for a long time, no viruses harmed.

Scan with my antivirus (entire KDZ folder):

I hate AVG for that reason, apparently everything is a virus, People use KDZ a lot, therefore it's not a virus. It could be a 'hacking virus', but I don't see why in KDZ. Key generators often contain those 'viruses', but it's not really a virus.

Original Link for KDZ files from: [GUIDE] Unbrick LG Lucid

(See step 2 for original download)

Original Link for Original Firmware LG downloader came from: http://forum.xda-developers.com/showthread.php?t=1073827

Virus Total Scan: https://www.virustotal.com/en/file/76bb0f048bb32d14b0010b43d2cfb3ae88cea7b3415f359895 0706266822257f/analysis/
Only 4 (out of 47) caught a 'virus'. 2 of the antiviruses that detected it as a virus (Norman and AVG) both suck...the last two probably the same deal, the file is NOT harmful, it's used everywhere! (Literally...just google 'KDZ'.)

Some were detected (The same file that got detected I scanned), It contains a trojan, but is isn't dangerous If I've had it on my PC so long. Not only that, KDZ is used a lot, so it's safe.
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Old June 5th, 2013, 10:14 AM   #37 (permalink)
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Originally Posted by taintedlove13 View Post
Hi. Recently installed jellybean update and now i cant access my camera, wifi is slow as heck, nothing involving the LED works and i cant make voice calls on skype, yahoo, etc. Did a factory reset. It worked for a couple minutes then glitched out again. Sometimes if i restart my phone, those features will work again for awhile. Certainly don't want to have to wait for my phone to come on again every time tho! Anyone know if bug fixes will be available soon. So annoyed. Phones only 2 months old. And i do have an LG Venice. Just realized my profile still indicates my old phone. Thank you!



I wasn't aware the venice had an LED. Is there a different version other than the one I have that does?
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Old July 5th, 2013, 09:32 AM   #38 (permalink)
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Just got the phone 3 days ago and it doesn't charge from a car charger, which sucks

Sent from my LG-LG730 using Tapatalk 2
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Old November 17th, 2013, 09:47 AM   #39 (permalink)
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Well, yeah, it says the Venice is compatible, but can anyone actually verify that they successfully updated their LG730 without bricking it?

I definitely won't be using it again. Sure, it could have been a freak thing or a coincidence, but I don't want to take the chance again.

I did successfully update my LG Venice! I had absolutely no problem at all! I was really surprised to see how many people had problems updating this phone, because I absolutely love my/LG venice!
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freezing apps, jelly bean, jelly bean 4.1.2, lagging, lg boot loop, lg venice, update


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