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Old September 24th, 2012, 09:39 PM   #1 (permalink)
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Default How to Check for Firmware Updates or Update your LG SmartPhone [PC ONLY]

Ok so people may not know this at all, some people don't even know where to find drivers for their phone. LG made an easy tool to get drivers and check for firmware updates for any LG Smart Phone with a tool called "LG Mobile Support Tool". It can be used to update the phone to the newest firmware that LG has for the phone. This may not work for discontinued phones such as the LG Optimus V and S because those phones have been discontinued by LG, and I have checked their servers, it is not there.

One important thing before you use this tool, if you have changed the MEID/ESN/IMEI on the phone to another phone that is not the same model number as yours, it will:
1) Say there are no updates even when there is one.
2) Download the wrong firmware and possibly give you a soft brick.


Download the tool here:
Download LGMobile Support Tool 1.5.8.1 Free - Update the drivers on your LG phone - Softpedia

Here's how to get drivers:

Step 1: Open the program



Step 2: Click there



Step 3: Choose carrier of phone (carrier the phone was made for).



Step 4: Double click Model Number



Step 5: Drivers will download and you will need to follow directions from the program.

How to check to see if phone is up to date:

Step 1: Open the program



It will either say

This (No updates):



Or This (Yeah updates!! ):



If you chose to update it will back-up phone info and apps (only if you are running a stock/stockish-like ROM)



Then it will download the firmware update:



Then your phone will go on a screen similar to this:



While your computer does this:



Once that is done, phone will reboot normally. And the program will tell you you are up to date:





Enjoy!

WARNING: NEVER UNPLUG PHONE WHILE IT IS IN DOWNLOAD MODE!! NEVER UPDATE PHONE WITH AN UNTRUSTWORTHY USB CABLE! NEVER USE A USB HUB/SPLITTER!

If your phone starts bootlooping because you were on an operating system different than what you're phone is supposed to run (i.e. stock is froyo, custom ROM is gingerbread), you will have to perform a factory reset using the hardkey combo. Refer to your User Manual which can be downloaded with the LG Mobile Support Tool. You will lose all info if you have to do this, but it only applies to phones that have a custom ROM.

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Old September 26th, 2012, 07:13 AM   #2 (permalink)
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Thanks.

btw latest version 1.6 now.
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Old September 26th, 2012, 12:16 PM   #3 (permalink)
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Thanks.

btw latest version 1.6 now.
What phone?
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Old September 28th, 2012, 04:16 PM   #4 (permalink)
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Default LG Support Tool doesn't see my phone

I have the LG Esteem and I downloaded the drivers. I did everything exactly how you had it but when I opened to see whether I could update, it didn't see my phone. I tried to redo it a few times and it never worked. Could it be because I plugged it in as a usb and changed the name? Is there anything I can do?

Quick note: should I even try this? I just got it a few days ago.
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Old September 28th, 2012, 05:45 PM   #5 (permalink)
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Did you install the drivers? The MS910 drivers are the drivers YOU were supposed to install...
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Old October 7th, 2012, 08:51 AM   #6 (permalink)
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sir,

If I update my Lg thrive, will it be locked again? I bought an Unlocked LG Thrive 506 !! My fear is it will be locked if update...is it possible?
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Old October 7th, 2012, 12:33 PM   #7 (permalink)
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It will still be unlocked.
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Old October 9th, 2012, 10:22 AM   #8 (permalink)
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damn !! LG thrive has no update of 2.3 !! Though they mentioned that it is upgradable to Android 2.3 in their site !!
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Old October 9th, 2012, 11:42 AM   #9 (permalink)
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damn !! LG thrive has no update of 2.3 !! Though they mentioned that it is upgradable to Android 2.3 in their site !!
LG said that about a ton of phones....
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Old October 11th, 2012, 07:27 PM   #10 (permalink)
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What phone?
Sorry I missed this..the esteemed esteem
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Old October 17th, 2012, 12:29 AM   #11 (permalink)
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What phone?
I think the poster was referring to LGMobile Support Tool. The latest version is 1.6.0.0. (Beginning of thread refers to version 1.5.8.1.)

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Old October 17th, 2012, 06:05 AM   #12 (permalink)
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Originally Posted by Carol2 View Post
I think the poster was referring to LGMobile Support Tool. The latest version is 1.6.0.0. (Beginning of thread refers to version 1.5.8.1.)

Carol
Nah he already relied the esteem.
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Old October 17th, 2012, 10:37 AM   #13 (permalink)
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Nah he already relied the esteem.
Yeah, but the version number of 1.6 refers to the software, not the phone, right? Or am I missing something?

Thanks!
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Old October 17th, 2012, 01:04 PM   #14 (permalink)
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Yeah, but the version number of 1.6 refers to the software, not the phone, right? Or am I missing something?

Thanks!
Carol
He said it updated his phone to 1.6, so I'm assuming he's talking about his phone.
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Old October 17th, 2012, 01:32 PM   #15 (permalink)
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Oh, ok. Well, I downloaded and installed the software yesterday so I can confirm that the current version of LGMobile Support Tool is also 1.6.0.0.

I guess it is a mighty coincidence that both the phone and the software have the same current version number.

Carol
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Old November 5th, 2012, 09:22 AM   #16 (permalink)
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Hi Sammy,

I'm wondering if the the LGMobile Support Tool is necessary. I received an LG update this morning via Wi-Fi.

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Old November 5th, 2012, 11:35 AM   #17 (permalink)
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Sammy, I just noticed that in the subject line of your original post, at the end, it says "[PC ONLY]". Was that there all along, or did you just add that, LOL?! Sorry I missed it if it has always been there...

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Old November 6th, 2012, 06:13 AM   #18 (permalink)
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yes it was....
when you do OTA updates, you dont follow this guide.
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Old November 25th, 2012, 10:09 AM   #19 (permalink)
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I can't seem to update my phone. The Android version is 2.3.4, and the LG updater doesn't work at all. I've installed the LGl54C druver, which is the Model number of my phone, and it always fails saying that it is icorrect or something.
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Old November 25th, 2012, 11:23 PM   #20 (permalink)
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I can't seem to update my phone. The Android version is 2.3.4, and the LG updater doesn't work at all. I've installed the LGl54C druver, which is the Model number of my phone, and it always fails saying that it is icorrect or something.
Where is it failing at? To read the phone or flashing the firmware???
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Old December 21st, 2012, 04:36 AM   #21 (permalink)
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No matter how many times I have installed the drivers "successfully", the LG Mobile Support Tool will not recognize my phone when it's connected. I'm not sure what I may be doing wrong here, if anything. Any help or suggestions will be greatly appreciated.
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Old December 21st, 2012, 06:22 AM   #22 (permalink)
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No matter how many times I have installed the drivers "successfully", the LG Mobile Support Tool will not recognize my phone when it's connected. I'm not sure what I may be doing wrong here, if anything. Any help or suggestions will be greatly appreciated.
Did you try restarting your computer? And what phone do you have??
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Old December 21st, 2012, 11:42 PM   #23 (permalink)
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Did you try restarting your computer? And what phone do you have??
Yes, I have tried it after restarting my computer but still haven't had any luck. It doesn't matter if I choose "Charge Only" or "Mass Storage" after connecting my phone to my computer, either..it doesn't work.

My phone is an LG Optimus Slider (LGVM701).

I suppose it could save some trouble of figuring this out by asking if I am even able to update this phone, in any way, through the Support Tool. I have tried updating on the phone itself but, since I've had it, it has apparently been up to date. I don't have actual service on it though, I can only use it when connected to wifi.
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Old December 22nd, 2012, 12:08 AM   #24 (permalink)
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Yes, I have tried it after restarting my computer but still haven't had any luck. It doesn't matter if I choose "Charge Only" or "Mass Storage" after connecting my phone to my computer, either..it doesn't work.

My phone is an LG Optimus Slider (LGVM701).

I suppose it could save some trouble of figuring this out by asking if I am even able to update this phone, in any way, through the Support Tool. I have tried updating on the phone itself but, since I've had it, it has apparently been up to date. I don't have actual service on it though, I can only use it when connected to wifi.
Ah, it's a virgin mobile phone, yea probably not ever gonna work. Virgin likes to be an OTA update only company....
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Old December 23rd, 2012, 03:28 PM   #25 (permalink)
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I have followed the directions, updated drivers and can see my phone on the computer when plugged in with usb. but the tool never shows it as connected and that is where I am stuck. Rebooted both computer and phone to no avail. I have the LG Motion 4g with Metro PCS.
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Old December 23rd, 2012, 07:20 PM   #26 (permalink)
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Did you try to reboot the computer?
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Old December 23rd, 2012, 07:55 PM   #27 (permalink)
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Did you try to reboot the computer?
Yes, i posted that I did above your post. It's weird cause I can see all the folders and put songs in the music folder, but tool says please connect my phone.

It also says Total 1~4 USB drivers are installed. Is that correct? this is version 1.6.1.1 of LGMobile Support Tool
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Old December 23rd, 2012, 11:04 PM   #28 (permalink)
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It always says that.

Try getting into download mode and see if it detects it.
Phone must be of and unplugged, then hold volume down+ volume up+ power key and you will see a screen that says download mode. Now connect the USB cable and see if the program detects the phone.
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Old December 26th, 2012, 04:30 PM   #29 (permalink)
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Thank you for your response. In download mode it finally recognized the phone as being plugged in. It immediately informed me i had to unplug it to install the usb drivers which I did. I had installed them before but it got to one of the drivers and said it was older than the one I had installed and I would have to uninstall it. I did not as I thought newer is better. I plugged it in again and it said there is no software available for this model? Does that mean it is up to date? Are the updates I installed from the website interfering. My 4g is defiantly not near as fast as I see on YouTube videos or my friends phone, that is one of the reasons I am trying to do this. thx again for any help.
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Old December 27th, 2012, 09:04 PM   #30 (permalink)
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Ok, I know it's the holidays so not alot of peeps keeping up with the forums and maybe most have done this stuff before, so i kept messing with it till I got it to work. First as I should have done in the first place, I uninstalled everything LG, I had 3 drivers and update tool. I restarted and got the tool again. I got 2 drivers and installed. I plugged in the phone, it still didn't see it but I noticed I had it on MTP, instead of LG software. Once I checked that, it went thru the whole process and ended up it says I have the latest software after all lol. A few little mis-steps corrected and it worked after all so anyhow, thx all. Happy Holidays!

PS. It would seem I don not get anywhere near 4G at my home, speed tests are terrible even with 2 bars.. In town7 miles away I do so that sux
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Old December 30th, 2012, 01:22 AM   #31 (permalink)
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Yea I was away for the holidays, sorry, glad you figured it out. If you need anymore help related to your motion, you can post around or browse over here:
http://androidforums.com/lg-motion-4g/
I'm always there.
Happy New Year!
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Old January 17th, 2013, 02:25 PM   #32 (permalink)
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Originally Posted by sammyz View Post
Ok so people may not know this at all, some people don't even know where to find drivers for their phone. LG made an easy tool to get drivers and check for firmware updates for any LG Smart Phone with a tool called "LG Mobile Support Tool". It can be used to update the phone to the newest firmware that LG has for the phone. This may not work for discontinued phones such as the LG Optimus V and S because those phones have been discontinued by LG, and I have checked their servers, it is not there.

One important thing before you use this tool, if you have changed the MEID/ESN/IMEI on the phone to another phone that is not the same model number as yours, it will:
1) Say there are no updates even when there is one.
2) Download the wrong firmware and possibly give you a soft brick.

Download the tool here:
Download LGMobile Support Tool 1.5.8.1 Free - Update the drivers on your LG phone - Softpedia

Here's how to get drivers:

Step 1: Open the program



Step 2: Click there



Step 3: Choose carrier of phone (carrier the phone was made for).

https://dl.dropbox.com/u/25872972/LG%20Update/3.png

Step 4: Double click Model Number



Step 5: Drivers will download and you will need to follow directions from the program.

How to check to see if phone is up to date:

Step 1: Open the program



It will either say

This (No updates):



Or This (Yeah updates!! ):



If you chose to update it will back-up phone info and apps (only if you are running a stock/stockish-like ROM)



Then it will download the firmware update:



Then your phone will go on a screen similar to this:



While your computer does this:



Once that is done, phone will reboot normally. And the program will tell you you are up to date:





Enjoy!

WARNING: NEVER UNPLUG PHONE WHILE IT IS IN DOWNLOAD MODE!! NEVER UPDATE PHONE WITH AN UNTRUSTWORTHY USB CABLE! NEVER USE A USB HUB/SPLITTER!

If your phone starts bootlooping because you were on an operating system different than what you're phone is supposed to run (i.e. stock is froyo, custom ROM is gingerbread), you will have to perform a factory reset using the hardkey combo. Refer to your User Manual which can be downloaded with the LG Mobile Support Tool. You will lose all info if you have to do this, but it only applies to phones that have a custom ROM.
This post is broken for me and so is the LGMobile Support Tool!
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Old January 18th, 2013, 12:22 AM   #33 (permalink)
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This post is broken for me and so is the LGMobile Support Tool!
Yea sorry, just moved everything from my dropbox to box and getting rid of dropbox. Now my PC doesn't want to boot.. (sigh).
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Old January 18th, 2013, 06:28 AM   #34 (permalink)
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Is it safe to use the 'LG PC Suite IV' instead to update firmware? Seeing as the support tool fails.
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Old January 18th, 2013, 11:38 PM   #35 (permalink)
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Is it safe to use the 'LG PC Suite IV' instead to update firmware? Seeing as the support tool fails.
Don't know. It can't hurt the phone,that's for sure.
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Old January 19th, 2013, 04:29 AM   #36 (permalink)
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Originally Posted by sammyz View Post
Don't know. It can't hurt the phone,that's for sure.
But it could make it temporarily unusable. When I first got my optimus black I used FOTA to update and after that it no longer recognised any sim. I took it back to the shop and they gave me another phone. It is out of warranty now though and when the update i tried recently failed part way through I feared I had bricked the phone.
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Old January 20th, 2013, 07:12 PM   #37 (permalink)
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Old January 30th, 2013, 02:15 PM   #38 (permalink)
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it says this will erase user data, but the OTA doesn't erase the data....so now I am not sure if I wanna update this way because i don't want to have to download all my stuff again
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Old January 30th, 2013, 02:18 PM   #39 (permalink)
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Default Re: How to Check for Firmware Updates or Update your LG SmartPhone [PC ONLY]

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it says this will erase user data, but the OTA doesn't erase the data....so now I am not sure if I wanna update this way because i don't want to have to download all my stuff again
It doesnt. I can confirm this. It said that when i went from C to D as well and nothing was erased.
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Old January 30th, 2013, 02:19 PM   #40 (permalink)
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It doesnt. I can confirm this. It said that when i went from C to D as well and nothing was erased.
Awesome,

going to do it now then

thanks sammyz
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Old January 30th, 2013, 02:20 PM   #41 (permalink)
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Insufficient battery level to proceed

Guess, I gotta charge a little more first :P
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Old January 30th, 2013, 02:25 PM   #42 (permalink)
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Default Re: How to Check for Firmware Updates or Update your LG SmartPhone [PC ONLY]

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Insufficient battery level to proceed

Guess, I gotta charge a little more first :P
It must be at least 50% I believe.
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Old January 30th, 2013, 02:32 PM   #43 (permalink)
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It must be at least 50% I believe.
was like 48%
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Old June 5th, 2013, 12:29 AM   #44 (permalink)
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close update tool unplug phone re-plug phone then open update tool again---should do it
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Old June 5th, 2013, 01:52 AM   #45 (permalink)
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so excited i am downloading as we speak!!!
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Old June 5th, 2013, 04:46 AM   #46 (permalink)
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Didn't work!!! Kept saying there was a fatal error.
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Old June 5th, 2013, 07:23 AM   #47 (permalink)
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Didn't work!!! Kept saying there was a fatal error.
Which device?? Can you tell me the model number?
What did the error say?
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Old June 6th, 2013, 07:47 PM   #48 (permalink)
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Lgl86c it just said that it encountered a fatal error and couldn't update.....
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Old June 11th, 2013, 01:56 PM   #49 (permalink)
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So....nothing huh?
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Old June 11th, 2013, 05:31 PM   #50 (permalink)
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So....nothing huh?
I'm still looking for firmware for it.
If you send me your IMEI number or MEID by PM, I can find it faster . So far I'm having no luck finding it
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