Gotta love Bose customer service. My Bose Tri-Port headphones broke after 5 years, so I called them. Although they were under no obligation to do so & without even asking, they offered me a brand new pair of Bose AE2 Headphones at 60% off.
I mean seriously, what other company does this? You call them and tell them that your old (out of warranty) product broke and they offer you a brand new comparable product at 60% off? They even offered me an upgrade to the Quiet Comfort 3 (which was out of my price range) at a lower discount so that I had a couple choices.
Amazing! Just like to give a shout-out to companies with great customer service.
Note that thoughts expressed here are merely my personal opinions and will hopefully
share my thoughts on the matter to stimulate a respectful discussion.
"There are in fact two things, science and opinion; the former begets knowledge, the latter ignorance." ~ Hippocrates "If anyone's head is acting an antenna, seek help or wear tin foil." ~ EarlyMon
Good to hear. If one day we could afford anything Bose, I'll have to consider it. I just had a great customer service experience with HTC. My Flyer somehow bricked many months ago. I got it super cheap at BB (that sale that wasn't supposed to happen ). I called the service department, they sent me a return box (in about 2 days). I sent it in and got it back, fixed in a week! They even flashed Honeycomb on it (since it was on GB when I sent it in). Granted, it was still under warranty, but nice to have great customer service!
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Its because their products are generally so excellent that their customer service staff don't get a lot of complaints. This makes them less jaded which in turn, makes them much more helpful
The little time I've had with Bose, I am very impressed with. My wife has one of those iconic cd players from them and family friends have a Bose surround sound system (drooools). Both are pretty spectacular. Wish I had the coin for some.
I'm a big fan of Bose. I don't have a lot of money to spend but their low-end stuff is affordable. For instance their low-end Speakers are $99 & sound much better than some other sets for the same price.