February 5th, 2013, 02:57 PM
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Join Date: Feb 2013
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iPadalternative.com - BEWARE!!!
I ordered an Ainol Tornados for my 8yr old daughter, as a Christmas present. Order placed in mid-November, and it arrived early December. A little long on delivery, but I thought at least I've got it before Xmas.
However, when it was fired up on Xmas morning, it soon became apparent that all was not well. It wouldn't charge, was sluggish, but worse of all was the existing account, files and photos already on the device. It was a USED tablet.
I was extremely disappointed, and had to try and explain to my 8yr old daughter that Santa had made a mistake.
I struggled to get a response from the company, but eventually was told to send it back, and I would get a FULL refund, i,e, the cost of the Tablet and the Postage to return it - £17!! This was after I posted a negative Post on their Forum, which was deleted by the way!?!
I was given the refund for the Tablet in early January, but not the Postage. I have since e-mailed 4 times asking about this, and have been ignored. I've been patient, and tried to be understanding, but the fact remains that I had a disappointed little girl on Xmas Day, thanks to being sent a used device that didn't work properly.
SO BEWARE! The prices are attractive, but the follow up support if you have a problem is appalling. Promises not kept, used items sent out instead of new, and no contact or responses from them. AVOID!!
I've been left £17 out of pocket thanks to broken promises, shoddy goods, and appalling customer services.