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Old August 2nd, 2013, 04:19 PM   #1 (permalink)
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Default Family mobile - Wal Mart (scream of pain)

In June I ported a phone from Family Mobile to MetroPCS.
Access to your account is shut off immediately.
Pre-paid, yet July 1 they billed me and later in the month threatened to send the claim to a collection agency.
Wal-Mart says they just sell the phones...

No contact information on the family mobile site.
Three phone calls to separate numbers and was told that I must send an email to them.
Both emails have been returned "Mail server for "familymobile.com" unreachable for too long"

Anybody have problems like ths?

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Old August 2nd, 2013, 05:25 PM   #2 (permalink)
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In June I ported a phone from Family Mobile to MetroPCS.
Access to your account is shut off immediately.
Pre-paid, yet July 1 they billed me and later in the month threatened to send the claim to a collection agency.
There should be contact info on the bill and the threatening letter. Have you looked there? If there's no phone number, there HAS to be at least one address [for your payment to go to], so try sending mail there. Just be forewarned that the payment address will route to a processing center, where they may or may not pay any attention to your message. But at least it's a start.
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Old August 2nd, 2013, 07:41 PM   #3 (permalink)
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Old August 2nd, 2013, 08:37 PM   #4 (permalink)
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Quote:
Originally Posted by MikeFromHC View Post
In June I ported a phone from Family Mobile to MetroPCS.
Access to your account is shut off immediately.
Pre-paid, yet July 1 they billed me and later in the month threatened to send the claim to a collection agency.
Wal-Mart says they just sell the phones...

No contact information on the family mobile site.
Three phone calls to separate numbers and was told that I must send an email to them.
Both emails have been returned "Mail server for "familymobile.com" unreachable for too long"

Anybody have problems like ths?
Are you sure you got the correct email address? Their domain is actually myfamilymobile.com

myfamilymobile.com is registered to T-Mobile.
familymobile.com is registered to something in Hong Kong. ...so that's not right.

FamilyMobile is a MVNO, that sells through Walmart, but is probably actually T-Mobile.
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Last edited by mikedt; August 3rd, 2013 at 09:43 AM.
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