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Old September 10th, 2012, 04:23 PM   #1 (permalink)
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Default Notes from the frontlines...(my conversation with LG about the bootloader)

I figure this will entertain more than just me...so this is going to be documenting my continuing conversation with LG about the locked bootloader on this phone...

first things first this is what i sent them

"Hello,
I have recently purchased this phone and in the tradition of Open Source I would like to ask that you release a Bootloader unlocker tool. It would be greatly appreciated.

Thank you"


and this was the automated reply I received today...

"Dear

Thank you for contacting LG. I am delighted to hear from you as our Valued Customer!

I hear your concern.

We appreciate you bringing this to our attention. We always welcome feedback from our customers, in order to better serve you. We will forward this information to our website administrator.


If you have other questions or concerns, please do not hesitate to contact us again either via email, by visiting our website us.lge.com, or by calling our customer service division at 800-243-0000 at your convenience.

Charles W
E-mail Administrator
Customer Interactive Center
LGEAI"



now..i do not know why the website admin would know how to solve my problem...but we shall see...
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Old September 10th, 2012, 04:38 PM   #2 (permalink)
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Sounds like a nice canned reply, good luck.
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Old September 10th, 2012, 05:02 PM   #3 (permalink)
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LG doesn't even know who to forward email to
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Old September 10th, 2012, 06:36 PM   #4 (permalink)
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Sounds like a nice canned reply, good luck.
i'm doing it mostly out of boredom and lack of someone to mess with....

facebook trolling is getting boring
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Old September 10th, 2012, 06:47 PM   #5 (permalink)
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also...maybe signing this would help?....i dunno....i know the petition helped with getting motorola to do so...

http://www.change.org/petitions/lg-electronics-seoul-we-would-like-to-get-the-opportunity-to-unlock-bootloader-in-lg-phones#
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Old September 10th, 2012, 08:17 PM   #6 (permalink)
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also...maybe signing this would help?....i dunno....i know the petition helped with getting motorola to do so...

http://www.change.org/petitions/lg-electronics-seoul-we-would-like-to-get-the-opportunity-to-unlock-bootloader-in-lg-phones#
I think you should make a new thread about this dude so that we can get more people
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Old September 10th, 2012, 08:19 PM   #7 (permalink)
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I think you should make a new thread about this dude so that we can get more people
+1 I signed it btw.
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Old September 10th, 2012, 08:45 PM   #8 (permalink)
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Ok I made a thread its up!
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Old September 10th, 2012, 08:45 PM   #9 (permalink)
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+1 I signed it btw.
Me 2.
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Old September 10th, 2012, 09:00 PM   #10 (permalink)
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I signed it a couple minutes ago
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Old September 10th, 2012, 09:06 PM   #11 (permalink)
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signed it right now
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Old September 10th, 2012, 11:58 PM   #12 (permalink)
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Old September 11th, 2012, 10:27 AM   #13 (permalink)
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Old September 11th, 2012, 12:45 PM   #14 (permalink)
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Signed. Hopefully, when I'm ready to trade up my M835, LG will have come to their senses. Open source development makes current products on the market more enjoyable for longer amounts of time. If everyone wanted the same phones we'd all buy apple products. Apple seems to think all cell phones should be identical, rubbish. I like the fact that my phone is mine, which does not look or feel like the next guys. Diversity amongst products does not create dissension. I never have and never will purchase an apple product. I'd rather have my M835.
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Old September 11th, 2012, 05:03 PM   #15 (permalink)
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Signed. Hopehully all works out.
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Old September 11th, 2012, 06:00 PM   #16 (permalink)
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Would be nice if LG actually listened.

Why don't you just call the number if you want to troll someone? Get a good call recorder app, and make sure you tell each person that the call may be recorded, otherwise cut them out before uploading, otherwise illegal.
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Old September 11th, 2012, 06:07 PM   #17 (permalink)
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Quote:
Originally Posted by Xieon View Post
Would be nice if LG actually listened.

Why don't you just call the number if you want to troll someone? Get a good call recorder app, and make sure you tell each person that the call may be recorded, otherwise cut them out before uploading, otherwise illegal.
because they can always hang up on me...

but for proper customer service trolling...you start with an e-mail..then the live chat...then the phone call...

by time you get on the phone, they know who you are...and you'll be talking to the right person who will be able to help you out
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Old September 12th, 2012, 03:13 AM   #18 (permalink)
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wtf the webmaster pose to do about locked bootloaders??? lmao

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Old September 12th, 2012, 06:40 AM   #19 (permalink)
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Yell at LG?
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Old September 12th, 2012, 06:41 AM   #20 (permalink)
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Yell at LG?
That's what the petition is for
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Old September 12th, 2012, 02:36 PM   #21 (permalink)
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wtf the webmaster pose to do about locked bootloaders??? lmao

right?!

i thought it was hilarious...hence why i started the thread...

since i have not received another e-mail from them yet i think i may need to send another...
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Old September 12th, 2012, 02:39 PM   #22 (permalink)
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right?!

i thought it was hilarious...hence why i started the thread...

since i have not received another e-mail from them yet i think i may need to send another...
Go for it
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Old September 12th, 2012, 02:44 PM   #23 (permalink)
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oh and for those of you who are also interested in e-mailing LG, here is a direct link to the e-mail page

GSFS

the model # for our phone is the LG MS770
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Old September 13th, 2012, 12:31 PM   #24 (permalink)
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My second e-mail was responded to with this

"Dear Rory,

I will be more than happy to address your concerns; to obtain open source information please contact opensource@lge.com <mailtopensource@lge.com>.

Monica R
E-Mail Administrator
Customer Interactive Center
LGEAI"


so looks like i am going to send out another e-mail...
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Old September 13th, 2012, 12:34 PM   #25 (permalink)
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I signed
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Old September 13th, 2012, 12:43 PM   #26 (permalink)
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signed
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Old September 13th, 2012, 02:10 PM   #27 (permalink)
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My second e-mail was responded to with this

"Dear Rory,

I will be more than happy to address your concerns; to obtain open source information please contact opensource@lge.com <mailtopensource@lge.com>.

Monica R
E-Mail Administrator
Customer Interactive Center
LGEAI"


so looks like i am going to send out another e-mail...
Do it!
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Old September 13th, 2012, 02:13 PM   #28 (permalink)
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also...maybe signing this would help?....i dunno....i know the petition helped with getting motorola to do so...

Petition | LG Electronics, Seoul: We would like to get the opportunity to unlock bootloader in LG phones | Change.org
really guys? using a site that asks for help for some serious reasons asking this?
i mean i understand that you might want to have people signing something, but i don't think this is the proper site to ask for it.
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Old September 14th, 2012, 01:08 AM   #29 (permalink)
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Originally Posted by rooob View Post
really guys? using a site that asks for help for some serious reasons asking this?
i mean i understand that you might want to have people signing something, but i don't think this is the proper site to ask for it.
Dude change.org isnt only for serious life or death situations....its all good bro
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Old September 14th, 2012, 01:12 AM   #30 (permalink)
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really guys? using a site that asks for help for some serious reasons asking this?
i mean i understand that you might want to have people signing something, but i don't think this is the proper site to ask for it.
what?!....

well go ahead...give us a better idea....want to sign it on paper and mail it around to everyone?

or do you know of a petition elsewhere that already was started and had a buncha signatures...

Change.org is THE leading Petition website...everyone who has been on the internet for any meaningful amount of time knows that...

if you don't want to sign it then don't...no big deal...but as for being negative about who is hosting the petition...no need to do so...especially since you have no idea what you are talking about...or...i dunno...i had a hard time deciphering that to be honest
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Old September 14th, 2012, 06:14 AM   #31 (permalink)
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Petition could have been written better for sure....
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Old September 14th, 2012, 08:29 AM   #32 (permalink)
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Hey I sent email to opensource@lge.com everyone else should to and maybe they will come to there senses and give us the bootloader.
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Old September 14th, 2012, 01:47 PM   #33 (permalink)
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I wrote LG an email yesterday

"I've recently bought your product and I would like you to release the Bootunlocker tool. I believe with that you can make this outstanding phone even better.
Thank you"

and was replied with this.

Dear Johnny Olivares

Thank you for your interest about our mobile phone.

“We received your request on LG Open Source Code Distribution site(Open Source Main).
This site is just for providing source codes of FOSS(Free and Open Source Software) we have used in our product.”

We already delivered your request to relevant department and we are still waiting for response from the department.
They are looking for a more efficient and safe method to unlock bootloader
We regret to inform you that It’ll take more time.


We hope this information will help you.

Thank you.
Sincerely yours,

LGE MC Company Open Source Code Distribution Center
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Old September 14th, 2012, 01:53 PM   #34 (permalink)
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Quote:
Originally Posted by johnnyolivares View Post
I wrote LG an email yesterday

"I've recently bought your product and I would like you to release the Bootunlocker tool. I believe with that you can make this outstanding phone even better.
Thank you"

and was replied with this.

Dear Johnny Olivares

Thank you for your interest about our mobile phone.

“We received your request on LG Open Source Code Distribution site(Open Source Main).
This site is just for providing source codes of FOSS(Free and Open Source Software) we have used in our product.”

We already delivered your request to relevant department and we are still waiting for response from the department.
They are looking for a more efficient and safe method to unlock bootloader
We regret to inform you that It’ll take more time.


We hope this information will help you.

Thank you.
Sincerely yours,

LGE MC Company Open Source Code Distribution Center
good to know that they are "looking for a more efficient and safe method to unlock bootloader"

hopefully they are actually going to....but good thing that they admitted that they already have a way to do so...

so all we need to do is wrangle it out of them...

who cares if it is inefficient..we have a good dev team...they can do some work on it to make it more efficient :P

UPDATE:
I received the exact same message as you did...

this was my reply

"Thank you for your form message....i have been notified that this is the same message that you are sending to anyone who asks about this. Which department is the relevant department, and how would i go about contacting them?..

Also, if you are looking for a more efficient and safe method it means that you already have a method, can you please release that first method until you find a more efficient method?...that would be awesome and a show of good faith on your part.

Thank you once again,"


i also think it may be time for a phone call...since we have someone who has admitted to the existence of a bootloader unlock tool...maybe not specifically...but enough info that i can wrangle the needed information out of an actual on the phone person...
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Old September 14th, 2012, 01:54 PM   #35 (permalink)
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Quote:
Originally Posted by sammyz View Post
Petition could have been written better for sure....
yeah...but i didn't start it and i figured using the one that was already started was better than trying to start a new one...
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Old September 14th, 2012, 02:09 PM   #36 (permalink)
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p.s. live chatting right now...will post transcript afterwards

2:04 PM Gus: Hello . Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?
2:05 PM Me: Hi there
2:05 PM Me: so i have been e-mailing for the past couple weeks
2:05 PM Gus: Hi , I see.
2:05 PM Gus: Ok
2:05 PM Me: and you guys are running me in circles
2:05 PM Me: I would like the bootloader unlocker tool for my phone
2:06 PM Me: i received an e-mail today that said you guys have one...but are working on a more efficient and safer method...I would like to know how to unlock my bootloader anyways
2:07 PM Me: and if you cannot provide me the method i would like to know who to directly contact about this...either phone number or personal e-mail address...no more of this "opensource@lge.com" or anything, i would like a name of someone to talk to if you cannot help me
2:08 PM Gus: I see. Now.. I am afraid that's not actually possible through us. I will be straight forward with you and give you the most information I have available to me to why we would not be able to help out with unlocking a phone for usage with another carrier or internationally. As much as I am willing and want to help out with your request, when regarding phone unlock codes or a method to unlock phones, there is only so much I can do to help out... To tell you the truth, unfortunately we are not allowed to give out these unlock codes for security purposes. The reason why we do not have these codes or the process to unlock a phone is due to a contract between the carriers and LG, we are binded and restricted to give any code that could enable someone to access and modify carrier general and networking settings.
2:08 PM Gus: This was taken as a security measurement so that rival carriers do not and are not able to access carrier information which are locked within the phone.
2:09 PM Gus: In this case I suggest contacting your carrier’s corporate offices and have them or a supervisor help you out with the unlock code since they should be able to handle this information. I do hope you understand and I do apologize so very much for the inconvenience if any.
2:09 PM Me: okay, you do not understand what i am talking about
2:09 PM Me: not unlocking the carrier
2:09 PM Me: the bootloader
2:09 PM Me: this has nothing to do with the carrier
2:09 PM Gus: Boot loader?
2:09 PM Me: this has to do with the open source nature of the operating system
2:09 PM Me: you don't know what the bootloader is?
2:09 PM Gus: You mean for app design? Such as the Kerner software
2:09 PM Gus: Oh ok
2:10 PM Gus: Kernel*
2:10 PM Gus: Now, as far as Kernel software goes, I must let you know that we do not have direct access to it but I can help out and provide a link to where you could get Kernel software for your android model. Please try the following link:
2:10 PM Me: yes, so i can put a custom kernel on my phone or theme it
2:10 PM Gus: %LF:ForcePage% http://www.lg.com/global/support/opensource/opensource.jsp
2:10 PM Gus: Yep
2:10 PM Gus: Try the above link
2:10 PM Gus: This would be what info I have regarding actual open source software or tools.
2:11 PM Me: okay can you do me a favor
2:11 PM Me: go ahead and go to that page
2:11 PM Gus: Alright
2:11 PM Me: my model is the LG Motion 4G or the LGMS770
2:12 PM Me: nothing shows up..
2:12 PM Gus: Try selecting Mobile Phones
2:12 PM Gus: And just hit seach
2:12 PM Gus: search
2:12 PM Gus: So you get all the models listed
2:13 PM Gus: Ms770 seems not to be there yet since its very new
2:13 PM Me: okay...well where is the MS770?
2:13 PM Gus: But maybe you could try another.?
2:13 PM Gus: Hmm
2:14 PM Me: i am sorry if i seem to be being rude, i am not trying to be...Tone of voice does not translate well via text...i am just frustrated is all you are helping me out a bit
2:14 PM Gus: Or ask the carrier to see if they might have any access to any of their own Kernel tools for the phones since they actually develop everything having to do with software. You see; software itself comes from android but it has all carrier restrictions and specifications preloaded into the phone and service off course come from the carrier as well. LG’s role was to develop the phone hardware for the carriers to place their software into and offer the service. Basically what I mean to say is that if you would be interested in finding out information related to software, service or even SIM card related question for GSM type phones, I suggest contacting the carrier since they are responsible for that part of the phone and should have more concrete information to be able to help out with this situation in particular.
2:14 PM Gus: I understand you there .
2:14 PM Me: Okay do you know who i can contact about this matter?
2:14 PM Gus: Its alright
2:15 PM Gus: I try to share as much as I have available to me.
2:15 PM Gus: In any case, I am always happy to help out as best I can with situations in general, but I am unfortunately only limited to the information we have for the hardware specifications and what we can find in the Owner’s manual, in our system and from experience. I honestly do apologize for the inconvenience if there is any. Hopefully you now have a better picture of how LG operates regarding the software vs hardware.
2:15 PM Me: So you're saying even though LG Locked the bootloader, that i should contact MetroPCS about unlocking the bootloader?
2:16 PM Me: okay...well i'll keep trying through e-mail...
2:16 PM Gus: Well generally when wanting to unlock the hardware itself, they would have to do it for you to be able to use another SIM in the phone or other software.
2:16 PM Gus: So it might be very possible
2:16 PM Gus: But that's done by corporate offices as far as I heard.
2:16 PM Me: okay it's not a hardware issue...it's a software issue
2:17 PM Gus: Because from what tools and info I have, you pretty much have as much info as I do regarding such tools .
2:17 PM Me: oh okay.
2:17 PM Me: wel lthank you for your time
2:17 PM Me: well *
2:17 PM Mey: thanks for trying to help me
2:17 PM Me: do you have any idea who i should e-mail about this?
2:18 PM Gus: To be honest, the best thing to do is go for those with authority
2:18 PM Gus: If you would reach out to the carrier
2:18 PM Me: because the e-mail from your support page is not helpful at all...they have been running me in circles...you at least gave me a link
2:18 PM Gus: Ask for a supervisor
2:18 PM Gus: Or see if you could reach corporate
2:18 PM Gus: Because those tools are usually kept by engineers and techs.
2:18 PM Me: okay, thank you
2:18 PM Me: have a good day
2:19 PM Gus: No problem , you too. In any case, it has been a pleasure chatting with you today. By pressing the exit or "End live chat" button you would be able to see a very short survey and score your experience with me. I will now remain on the chat line for around 2 minutes before exiting the chat session. Should you ever have any further questions or concerns at all, please do not hesitate to contact us again via Live Chat, which is open from 8am to 8pm central time (Monday to Friday), or by calling in to the 24/7 toll free customer support line at 1-800-243-0000. Thank you so very much for your kindness and patience, please enjoy the rest of your day and I do wish you the very best.
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Old September 14th, 2012, 02:49 PM   #37 (permalink)
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I would try to get another person to chat with...until you find someone that knows what a bootloader is...
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Old September 14th, 2012, 02:58 PM   #38 (permalink)
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Quote:
Originally Posted by plasticarmyman View Post
good to know that they are "looking for a more efficient and safe method to unlock bootloader"

hopefully they are actually going to....but good thing that they admitted that they already have a way to do so...

so all we need to do is wrangle it out of them...

who cares if it is inefficient..we have a good dev team...they can do some work on it to make it more efficient :P

UPDATE:
I received the exact same message as you did...

this was my reply

"Thank you for your form message....i have been notified that this is the same message that you are sending to anyone who asks about this. Which department is the relevant department, and how would i go about contacting them?..

Also, if you are looking for a more efficient and safe method it means that you already have a method, can you please release that first method until you find a more efficient method?...that would be awesome and a show of good faith on your part.

Thank you once again,"


i also think it may be time for a phone call...since we have someone who has admitted to the existence of a bootloader unlock tool...maybe not specifically...but enough info that i can wrangle the needed information out of an actual on the phone person...
I replied in somewhat the same manner.

I read the transcript from your live chat. do you think contacting Metro would help at all? I don't. Maybe if we bug LG enough, they'll release it?
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Old September 14th, 2012, 03:07 PM   #39 (permalink)
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Originally Posted by johnnyolivares View Post
I replied in somewhat the same manner.

I read the transcript from your live chat. do you think contacting Metro would help at all? I don't. Maybe if we bug LG enough, they'll release it?
Metro will not help whatsoever..i know this from past experiences...if you want to try and talk with them and see if they will then go right ahead...i don't have the energy for it right now though
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Old September 14th, 2012, 03:26 PM   #40 (permalink)
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Why can't they give us the freakin software already. And anyways if we are unlocking our bootloader then we are probably gonna take a risk of brick our phones trying to install roms anyway so why not.
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Old September 14th, 2012, 05:07 PM   #41 (permalink)
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So I just got off Lg's live chat but I forgot to get a hold of the transcripts >.< smh
but the gist of it was to ask Metro because LG doesn't have it, that Metro is in charge of the software; mainly so they can make sure they don't use the phone on another carrier.
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Old September 14th, 2012, 05:20 PM   #42 (permalink)
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Just got off the phone with LG and they said they don't have such tool, that they do not endorse it. after I explained to him that I received an email from LG saying that they were looking for a safer more efficient way of unlocking the bootloader.
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Old September 14th, 2012, 05:28 PM   #43 (permalink)
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Originally Posted by johnnyolivares View Post
So I just got off Lg's live chat but I forgot to get a hold of the transcripts >.< smh
but the gist of it was to ask Metro because LG doesn't have it, that Metro is in charge of the software; mainly so they can make sure they don't use the phone on another carrier.
Motorola has a bootloader unlocker on their site...so does HTC....unlocking the bootloader is not a Carrier thing...it's a manufacturer thing...
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Old September 14th, 2012, 05:30 PM   #44 (permalink)
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Did you message the email that is on the Open Source website? Its an actual person and they super cool. Or atleast with me. I sent them a nice email about releasing the source for one of the Esteem's updates, the person messaged me back within 12 hours (I emailed them at like 2 am Ahaha) said it hasnt been posted yet (which i obviously knew) and said they'd forward my email to the dev team and they'd email me when posted. Within 24 hours after forwarding my email, I got an email from the dev team/department saying my request was fulfilled and the source code was posted and even gave me the link.

So if you havent I suggest emailing the email thats on the open source website
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Old September 14th, 2012, 05:37 PM   #45 (permalink)
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Motorola has a bootloader unlocker on their site...so does HTC....unlocking the bootloader is not a Carrier thing...it's a manufacturer thing...
I kind of knew that from reading the threads on this forum. But they representatives are stubborn. They deny having it. I feel that if I was more knowledgeable, I could be of more help; but I'm trying you guys.

Quote:
Originally Posted by ShinySide View Post
Did you message the email that is on the Open Source website? Its an actual person and they super cool. Or atleast with me. I sent them a nice email about releasing the source for one of the Esteem's updates, the person messaged me back within 12 hours (I emailed them at like 2 am Ahaha) said it hasnt been posted yet (which i obviously knew) and said they'd forward my email to the dev team and they'd email me when posted. Within 24 hours after forwarding my email, I got an email from the dev team/department saying my request was fulfilled and the source code was posted and even gave me the link.

So if you havent I suggest emailing the email thats on the open source website
I have and they told they would forward my email to the relavent department; that was 14 hours ago and no reply lol It seems like it has been daysss.
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Old September 14th, 2012, 05:40 PM   #46 (permalink)
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Originally Posted by ShinySide View Post
Did you message the email that is on the Open Source website? Its an actual person and they super cool. Or atleast with me. I sent them a nice email about releasing the source for one of the Esteem's updates, the person messaged me back within 12 hours (I emailed them at like 2 am Ahaha) said it hasnt been posted yet (which i obviously knew) and said they'd forward my email to the dev team and they'd email me when posted. Within 24 hours after forwarding my email, I got an email from the dev team/department saying my request was fulfilled and the source code was posted and even gave me the link.

So if you havent I suggest emailing the email thats on the open source website
what e-mail would that be?...could you possibly post that please?
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Old September 14th, 2012, 07:22 PM   #47 (permalink)
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Doesnt give an option to yet. Heres theyre open source page but the Motion isnt even listed yet. When its listed and takes you to its section up at the top header press "request for inquiry" I'll send a request from the Esteems "section" again right quick tho

http://www.lg.com/global/support/opensource/opensource.jsp
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Old September 14th, 2012, 09:07 PM   #48 (permalink)
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yeah i just sent an inquiry from the esteem as well
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Old September 17th, 2012, 01:51 PM   #49 (permalink)
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Heres the email I received. Same as above :/

Quote:
Thank you for your interest about our mobile phone.

“We received your request on LG Open Source Code Distribution site(http://opensource.lge.com).
This site is just for providing source codes of FOSS(Free and Open Source Software) we have used in our product.

We already delivered your request to relevant department and we are still waiting for response from the department.
They are looking for a more efficient and safe method to unlock bootloader
We regret to inform you that It’ll take more time.

We hope this information will help you.

Thank you.
Sincerely yours,

LGE MC Company Open Source Code Distribution Center
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Old September 17th, 2012, 02:32 PM   #50 (permalink)
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I just received a reply from my request for the source and a bootloader unlocker...

my e-mail
"Message :

Hello, I was wondering if you could release the source for the LG Motion 4G/ LG MS770, and possibly help us out with how to unlock the bootloader as well. Thank you, "

Reply:

"Thank you for your interest about our mobile phone.

“We received your request on LG Open Source Code Distribution site(Open Source Main).
This site is just for providing source codes of FOSS(Free and Open Source Software) we have used in our product.”

We delivered you request to dev. team.
It will take 1~2 week.
We will inform you that when it is available.
Please wait for times.

We hope this information will help you.

Thank you.
Sincerely yours,

LGE MC Company Open Source Code Distribution Center
Email : opensource-mc@lge.com"
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