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Old November 11th, 2011, 09:04 PM   #1 (permalink)
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My power button just fell off. Have to use a capri sun straw to turn it on and to wake it up. Booooooo Motorola!

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Old November 14th, 2011, 12:23 PM   #2 (permalink)
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Boo Motorola???

If half of all BIONIC users experience the same thing as you, then boo Motorola. Until then, boo you.

I cannot believe you're going to claim this is a design issue....

I use my power button every day to unlock the screen, end phone calls, and lock the screen, sometimes as much as 50 times a day - and mine hasn't fallen off.

Honestly, I'm sick and tired of people blaming the company b/c something happens to them.
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Old November 14th, 2011, 12:30 PM   #3 (permalink)
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My first Bionic had a really messed up power button and my current one has one that is kind of caved in. I doubt this guy did something to the phone that caused the power button to come off.
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Old November 14th, 2011, 12:37 PM   #4 (permalink)
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Are you guys pocket users or shell / holster / case users?

My DROID's power button has lost all gold paint but is fully functional. After 2 years, I can's see how my use can be different than anyone else's, but that has to be the case - design flaws are across the board - my phone is not designed any differently than yours.
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Old November 14th, 2011, 12:41 PM   #5 (permalink)
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He can at least find something more suitable than a capri sun straw to turn it on and off. I think that's something we can all agree on.
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Old November 14th, 2011, 12:44 PM   #6 (permalink)
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My Bionic was messed up out of the box. I keep mine in my pocket with no case.
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Old November 14th, 2011, 12:46 PM   #7 (permalink)
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Hmmm. Being messed up OOB goes back to my rant in another thread - Shipping companies do not handle items well, even if you label them fragile.

I've seen how packages are handled at both UPS and FedEx. Un real.
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Old November 14th, 2011, 04:27 PM   #8 (permalink)
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My power button just fell off. Have to use a capri sun straw to turn it on and to wake it up.
Ditto. Called Motorola to get a replacement, but was told "that's not a standard accessory" and so they wouldn't send it. I was told to go back to where I bought my phone (BestBuy) or an "authorized repair center". I hope to get a new switch from BestBuy and pop it back on myself.

Yes, I have a case. Not exactly sure WHEN or HOW the switch fell off--some point between when I picked up the phone getting out of my car (when I turned it off after being charged in the car) and a block later (when I next tried to turn my phone on).

Overall, I love the phone. It's had some...hiccups... but it's still far better than my original MotoDroid.
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Old November 14th, 2011, 07:45 PM   #9 (permalink)
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Originally Posted by johnlgalt View Post
Boo Motorola???

If half of all BIONIC users experience the same thing as you, then boo Motorola. Until then, boo you.

I cannot believe you're going to claim this is a design issue....

I use my power button every day to unlock the screen, end phone calls, and lock the screen, sometimes as much as 50 times a day - and mine hasn't fallen off.

Honestly, I'm sick and tired of people blaming the company b/c something happens to them.
Seriously? You read way too much into my post. Didn't claim jack shit. Just said my power button fell off. Which it literally did just that and yeah boooo Motorola. Sorry maybe I should've said "Booooo MY Motorola Bionic."? Is that better for ya? I'm not demanding a recall, or asking everyone to send a nasty tweet, or whatever else you can dream up although I do think it's pretty crappy after only 3 weeks of ownership.

My phone usage is normal. I can root and all that jazz but haven't yet. I hate cases and prefer not to use them.

The damn button just popped out. The reason for the Capri Sun Straw is because that is what was convienent at the time. I happened to be at my 7 year old daughter's bday party outside at a park. There happened to be plenty of capri sun straws on hand and the pointed part fit perfectly to poke the tiny button. It was important to me to get some pictures of my daughter's evening. (I don't use the stock camera) Whoever recommended the FX Camera thank you!

I have since graduated to a little wire thing my husband (yeah I'm a girl) bent into a key looking thing with a point. It's a pain in the arse but I can't decide if I want a Certified Like New or just a new button to pop on. I'm kinda happy with my phone and I have it pretty close to just the way I want it.

Thanks for your kind words and assumptions johnlgalt!!!!!!!
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Old November 14th, 2011, 07:47 PM   #10 (permalink)
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He can at least find something more suitable than a capri sun straw to turn it on and off. I think that's something we can all agree on.
I have. Thanks.
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Old November 14th, 2011, 09:50 PM   #11 (permalink)
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Boo Motorola???

If half of all BIONIC users experience the same thing as you, then boo Motorola. Until then, boo you.

I cannot believe you're going to claim this is a design issue....

I use my power button every day to unlock the screen, end phone calls, and lock the screen, sometimes as much as 50 times a day - and mine hasn't fallen off.

Honestly, I'm sick and tired of people blaming the company b/c something happens to them.
one of my 5 replacements had a unusable power button out of the box. they are supposed to test these phones with the use in mind. if the button's purpose is to turn on and off the device, silence a call or whatever else, it should be able to do that 50-100 or 1000 times a day without issue. so in my case, boooo motorola. i have had issues and i am aloud to say i deserve better. so beckdroid complain all you want. i will stop when i get a working device! dont mean to rant but all the posts telling people not to complain is just nonsense. we didnt buy these phones on ebay, well i didnt, and for $300 i would hope for a better build. my opinion.

oh and this is coming from someone who's life depended on a working motorola product, and always had one. they should have built them like the radios their known for.
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Old November 14th, 2011, 09:59 PM   #12 (permalink)
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one of my 5 replacements had a unusable power button out of the box. they are supposed to test these phones with the use in mind. if the button's purpose is to turn on and off the device, silence a call or whatever else, it should be able to do that 50-100 or 1000 times a day without issue. so in my case, boooo motorola. i have had issues and i am aloud to say i deserve better. so beckdroid complain all you want. i will stop when i get a working device! dont mean to rant but all the posts telling people not to complain is just nonsense. we didnt buy these phones on ebay, well i didnt, and for $300 i would hope for a better build. my opinion.
Sadly, the certified like new program at Verizon is a complete failure. I am sure there are a few working devices that make its way to the consumer as I have gotten a couple. It only took 10 or so replacements to get to that though. They say phones go through a 100 point test and its just not true. We would not be getting phones with scratched screens and broken buttons if that were true.
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Old November 14th, 2011, 10:11 PM   #13 (permalink)
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Sadly, the certified like new program at Verizon is a complete failure. I am sure there are a few working devices that make its way to the consumer as I have gotten a couple. It only took 10 or so replacements to get to that though. They say phones go through a 100 point test and its just not true. We would not be getting phones with scratched screens and broken buttons if that were true.
out of the 5 i had the original, 1 new in box, 1 clnr, one with no clnr date sticker, and the one coming tomorrow. hope for the best.
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Old November 14th, 2011, 11:01 PM   #14 (permalink)
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The manager at the Verizon store told me that the CLN phones are brand new on the outside and just rhe internal stuff is used. I can't make up my mind on what to do.
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Old November 14th, 2011, 11:22 PM   #15 (permalink)
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The manager at the Verizon store told me that the CLN phones are brand new on the outside and just rhe internal stuff is used. I can't make up my mind on what to do.
He lied to you. I have gotten some really messed up phones.
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Old November 15th, 2011, 12:54 AM   #16 (permalink)
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I have. Thanks.

Sorry, I meant no offense i was just kidding. Also, sorry on calling you a guy, i guess the BECKdroid maybe should have given that away heh. I was just going off by your avatar i guess.
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Old November 15th, 2011, 09:27 AM   #17 (permalink)
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Seriously? You read way too much into my post. Didn't claim jack shit. Just said my power button fell off. Which it literally did just that and yeah boooo Motorola. Sorry maybe I should've said "Booooo MY Motorola Bionic."? Is that better for ya? I'm not demanding a recall, or asking everyone to send a nasty tweet, or whatever else you can dream up although I do think it's pretty crappy after only 3 weeks of ownership.

My phone usage is normal. I can root and all that jazz but haven't yet. I hate cases and prefer not to use them.

The damn button just popped out. The reason for the Capri Sun Straw is because that is what was convienent at the time. I happened to be at my 7 year old daughter's bday party outside at a park. There happened to be plenty of capri sun straws on hand and the pointed part fit perfectly to poke the tiny button. It was important to me to get some pictures of my daughter's evening. (I don't use the stock camera) Whoever recommended the FX Camera thank you!

I have since graduated to a little wire thing my husband (yeah I'm a girl) bent into a key looking thing with a point. It's a pain in the arse but I can't decide if I want a Certified Like New or just a new button to pop on. I'm kinda happy with my phone and I have it pretty close to just the way I want it.

Thanks for your kind words and assumptions johnlgalt!!!!!!!
You're right, I did read way too much into your post - after having read 4 different threads here and literally 10s of threads at the Motorola User Forums about how the Bionic sucks, how Motorola should allow BIONIC users to upgrade to the RAZR for free, etc. For more, see https://supportforums.motorola.com/community/google-android/droid_bionic?view=discussions&start=0 (You may need to register to see the actual posts). In fact, I do recommend that you register and make a post over there as well.

You didn't need to get so vehement with me, but I'll accept the blame here - I shouldn't have assumed you were dissing Motorola.

As for all the comments regarding testing quality - I'll repeat what I said - they can test all the quality they want, but as soon as it is out the door they have lost all control of the device. You have the shippers and the retailers handling them as well, and I don't care how new the retailer claims it is, I've personally seen VZW employees opening a box, playing with a device, and then re-sealing the box.
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Old November 15th, 2011, 09:36 AM   #18 (permalink)
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You're right, I did read way too much into your post - after having read 4 different threads here and literally 10s of threads at the Motorola User Forums about how the Bionic sucks, how Motorola should allow BIONIC users to upgrade to the RAZR for free, etc. For more, see https://supportforums.motorola.com/community/google-android/droid_bionic?view=discussions&start=0 (You may need to register to see the actual posts). In fact, I do recommend that you register and make a post over there as well.

You didn't need to get so vehement with me, but I'll accept the blame here - I shouldn't have assumed you were dissing Motorola.

As for all the comments regarding testing quality - I'll repeat what I said - they can test all the quality they want, but as soon as it is out the door they have lost all control of the device. You have the shippers and the retailers handling them as well, and I don't care how new the retailer claims it is, I've personally seen VZW employees opening a box, playing with a device, and then re-sealing the box.

I don't know about most of you guys but I will not upgrade to the Razr, it is an inferior phone in my opinion and not something I would own.
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Old November 15th, 2011, 08:14 PM   #19 (permalink)
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As for all the comments regarding testing quality - I'll repeat what I said - they can test all the quality they want, but as soon as it is out the door they have lost all control of the device. You have the shippers and the retailers handling them as well, and I don't care how new the retailer claims it is, I've personally seen VZW employees opening a box, playing with a device, and then re-sealing the box.
so i should blame fed ex for
1-blown ear piece
2-randomly shutting down through out the day, moto said this was hardware not software as per online chat.
3-dropping 3g and having to do a bat pull to get it back.
4-unusable power button oob.
5-mechanical click when shutting down camera

sounds a little silly to think fed ex is the reason. i am in the auto industry now. when a car gets shipped things happen, dings, paint chips, that's the haulers issue. the motor not running right that's the manufacturer.same thing here. no aggression just frustration. and yes i have contacted moto.
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Old November 15th, 2011, 08:21 PM   #20 (permalink)
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I don't know about most of you guys but I will not upgrade to the Razr, it is an inferior phone in my opinion and not something I would own.
I think what you mwanted to say was that you would not side-grade to a Razr?

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Old November 15th, 2011, 09:10 PM   #21 (permalink)
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I think what you mwanted to say was that you would not side-grade to a Razr?

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Actually downgrade...
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Old November 16th, 2011, 12:39 AM   #22 (permalink)
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so i should blame fed ex for
1-blown ear piece
2-randomly shutting down through out the day, moto said this was hardware not software as per online chat.
3-dropping 3g and having to do a bat pull to get it back.
4-unusable power button oob.
5-mechanical click when shutting down camera

sounds a little silly to think fed ex is the reason. i am in the auto industry now. when a car gets shipped things happen, dings, paint chips, that's the haulers issue. the motor not running right that's the manufacturer.same thing here. no aggression just frustration. and yes i have contacted moto.
Blown earpiece - that could happen if a carrier employee took it out of the box and 'tested' the volume, too - not necessarily a FedEx problem.

Randomly shutting down - if Motorola says it is a hardware problem, then it might be. I think otherwise - does it randomly shut down at completely stock, as in you log in to your Google account and install 0 apps?

Dropping 3G - shown to be at least partially related to software on the phone. Many people have reported much fewer drops, to even a full cessation of drops, by just installing the leaked 5.7.893 update. Conversely, others (seemingly in the minority, but no one has started a poll yet, which I'll do now, but those are only as accurate as the respondees are) report that it has gotten worse.

Unusable power button OOB - as the OP mentions, this broke on her without any hassling at all - and after a well justified tongue lashing of me, to my chagrin, she said that it was not abused. By her. if the build on the plastic button is indeed weak, a lot more people should have problems. Given the normal variations in mass production, I can't say this is Motorola's fault - but I can say that it it is already weak to begin with, jostling around by shipping companies and carrier employees certainly is not going to help the situation at all.

Mechanical click when shutting down the camera - I've heard of users complaining about this only after the 5.7.893 update. I too have it - I live with it - that is obviously a software issue as it was not doing it before the update for me. And, since this is a leaked update, I have to live with it - b/c this is not an update that was pushed out by Motorola as a live update, it is, for all intents and purposes, a beta.

Now, then, being in the car industry, you'll know that you can take 5 of the exact same models with the same options, and you'll have variation in all 5 vehicles. Some get slightly better gas mileage, some seem to have a smoother ride, some seem to have better grip and handling, one turns out to be a pure lemon - does that mean it is the manufacturer's fault that this occurred? In the subjective mind of ht consumer that bought that particula vehicle it is, but is it really?

Was that one lemon built differently from the others? Was the one getting slightly better gas mileage designed to get the slightly better gas mileage in that one car only? Does the one that is handling better doing so b/c it was the 5th car on the line that day, and only the 5th car in every day's line up will get good handling, the rest get average handling?

To put it further out there, the BIONIC was already torn down and apart by the folks at iFixIt. Here is a pic of the main motherboard:



As you can see, there are a variety of 'chips' there from different manufacturers - SanDisk, Elpida, Qualcomm, Motorola, to name just a few (that I can read). All of these components are mass produced individually, each in its own right, and, just like those cars I mentioned earlier, some of these are going to be good, a small percentage flaky. With that many components, can you really say that it is Motorola's fault that this or that happens?

If so, then why is it not happening across the board? The 3G outages are pretty constant - I know of very few who have not had at least a couple - even I have in the early days. Power button? very very few. Speaker problems - more than power button, but way less than 3G. Faulty screens, dead (or partially dead) screens, dead pixels, etc.bad headphone jacks, I've heard them all (and then some) - the only problems that seems to be universal thus far is the 3G drops, Black screens and noise (and the noise is iffy too).

So, getting back to it all - with the propensity for mass produced products to have some (usually slight) failure rate, it's not surprising that some people get lemons and others don't. However, no matter how good the testing procedure is before the phone leaves the front doors, once it is out, as I mentioned, it is then in the hands of the shippers and carriers.

However, there is middle ground here - Motorola needs to step up to the plate and offer replacements for customers on the spot instead of making you send it in for an evaluation and being without a phone for 5-7 business days.

I like the fact that mine has exhibited very very few problems to date. I hate the fact that so many other people are experiencing so many issues with what is, in my book, a really damned good phone.
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Old November 16th, 2011, 08:01 AM   #23 (permalink)
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Blown earpiece - that could happen if a carrier employee took it out of the box and 'tested' the volume, too - not necessarily a FedEx problem.

Randomly shutting down - if Motorola says it is a hardware problem, then it might be. I think otherwise - does it randomly shut down at completely stock, as in you log in to your Google account and install 0 apps?

Dropping 3G - shown to be at least partially related to software on the phone. Many people have reported much fewer drops, to even a full cessation of drops, by just installing the leaked 5.7.893 update. Conversely, others (seemingly in the minority, but no one has started a poll yet, which I'll do now, but those are only as accurate as the respondees are) report that it has gotten worse.

Unusable power button OOB - as the OP mentions, this broke on her without any hassling at all - and after a well justified tongue lashing of me, to my chagrin, she said that it was not abused. By her. if the build on the plastic button is indeed weak, a lot more people should have problems. Given the normal variations in mass production, I can't say this is Motorola's fault - but I can say that it it is already weak to begin with, jostling around by shipping companies and carrier employees certainly is not going to help the situation at all.

Mechanical click when shutting down the camera - I've heard of users complaining about this only after the 5.7.893 update. I too have it - I live with it - that is obviously a software issue as it was not doing it before the update for me. And, since this is a leaked update, I have to live with it - b/c this is not an update that was pushed out by Motorola as a live update, it is, for all intents and purposes, a beta.

Now, then, being in the car industry, you'll know that you can take 5 of the exact same models with the same options, and you'll have variation in all 5 vehicles. Some get slightly better gas mileage, some seem to have a smoother ride, some seem to have better grip and handling, one turns out to be a pure lemon - does that mean it is the manufacturer's fault that this occurred? In the subjective mind of ht consumer that bought that particula vehicle it is, but is it really?

Was that one lemon built differently from the others? Was the one getting slightly better gas mileage designed to get the slightly better gas mileage in that one car only? Does the one that is handling better doing so b/c it was the 5th car on the line that day, and only the 5th car in every day's line up will get good handling, the rest get average handling?

To put it further out there, the BIONIC was already torn down and apart by the folks at iFixIt. Here is a pic of the main motherboard:



As you can see, there are a variety of 'chips' there from different manufacturers - SanDisk, Elpida, Qualcomm, Motorola, to name just a few (that I can read). All of these components are mass produced individually, each in its own right, and, just like those cars I mentioned earlier, some of these are going to be good, a small percentage flaky. With that many components, can you really say that it is Motorola's fault that this or that happens?

If so, then why is it not happening across the board? The 3G outages are pretty constant - I know of very few who have not had at least a couple - even I have in the early days. Power button? very very few. Speaker problems - more than power button, but way less than 3G. Faulty screens, dead (or partially dead) screens, dead pixels, etc.bad headphone jacks, I've heard them all (and then some) - the only problems that seems to be universal thus far is the 3G drops, Black screens and noise (and the noise is iffy too).

So, getting back to it all - with the propensity for mass produced products to have some (usually slight) failure rate, it's not surprising that some people get lemons and others don't. However, no matter how good the testing procedure is before the phone leaves the front doors, once it is out, as I mentioned, it is then in the hands of the shippers and carriers.

However, there is middle ground here - Motorola needs to step up to the plate and offer replacements for customers on the spot instead of making you send it in for an evaluation and being without a phone for 5-7 business days.

I like the fact that mine has exhibited very very few problems to date. I hate the fact that so many other people are experiencing so many issues with what is, in my book, a really damned good phone.
to put an end to this, because we are both highly opinionated, the bottom line is after 4 -5 devices i point my frustration at the name on the phone. i have been in contact with verizon and moto. i really wont speculate that a employee anywhere opened my phone to test it . the wrapper on the battery was in-tacked, no finger prints. the rest, what can i say.
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Old November 16th, 2011, 08:38 AM   #24 (permalink)
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to put an end to this, because we are both highly opinionated, the bottom line is after 4 -5 devices i point my frustration at the name on the phone. i have been in contact with verizon and moto. i really wont speculate that a employee anywhere opened my phone to test it . the wrapper on the battery was in-tacked, no finger prints. the rest, what can i say.
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Old November 16th, 2011, 08:29 PM   #25 (permalink)
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to put an end to this, because we are both highly opinionated, the bottom line is after 4 -5 devices i point my frustration at the name on the phone. i have been in contact with verizon and moto. i really wont speculate that a employee anywhere opened my phone to test it . the wrapper on the battery was in-tacked, no finger prints. the rest, what can i say.
My advice to you is get your money back - you have more than sufficient reason to do so - if you've already gone through 4 devices in less than 2.5 months it's time to make Motorola put their money where their mouth is. And make VZW also reinstate your upgrade - so you can then really make me jealous with the Galaxy Nexus

I will also say this - I'm being very adamant about what I say, but in retrospect, I went over the line - Neither one of us can say for certain it is one thing or another - but I never mention anything about probability or degrees of probability, an for that, I'm sorry. There is no definite, other than the fact that you've gone through 4 devices and are still having problems. That, in and of itself, is a fact that speaks volumes, and even if I could bring 100,000 success stories with the BIONIC into the forum, it would not change your experiences, and for that, I'm truly sorry. I really wish you could have one that just works, OOB, period. At this point, though, I'm not sure if anyone (even me) would be satisfied with a perfectly working device after 5 failures. And that is, for all intents an purposes, the bottom line.

Seriously, though, as I said - it's time to make VZW and Moto fix your problems permanently - by restoring your upgrade and your money so you can get the next big device when it hits. Do not back down, even if Moto says they want it fixed - politely but firmly (as in a rock) tell them that you want your money back, a replacement every 2 weeks is too much for you to work with. Same for your upgrade at VZW - and keep taking the all to a higher level until someone finally bends over and hands you the soap. At this point, you deserve all that and more.
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Old November 16th, 2011, 09:38 PM   #26 (permalink)
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Ya i think its time. The one thing is i got The replacement for this one and the kernal and. Other stuff is blatantly wrong. Dont know if i should send it back
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Old November 16th, 2011, 09:38 PM   #27 (permalink)
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My advice to you is get your money back - you have more than sufficient reason to do so - if you've already gone through 4 devices in less than 2.5 months it's time to make Motorola put their money where their mouth is. And make VZW also reinstate your upgrade - so you can then really make me jealous with the Galaxy Nexus

I will also say this - I'm being very adamant about what I say, but in retrospect, I went over the line - Neither one of us can say for certain it is one thing or another - but I never mention anything about probability or degrees of probability, an for that, I'm sorry. There is no definite, other than the fact that you've gone through 4 devices and are still having problems. That, in and of itself, is a fact that speaks volumes, and even if I could bring 100,000 success stories with the BIONIC into the forum, it would not change your experiences, and for that, I'm truly sorry. I really wish you could have one that just works, OOB, period. At this point, though, I'm not sure if anyone (even me) would be satisfied with a perfectly working device after 5 failures. And that is, for all intents an purposes, the bottom line.

Seriously, though, as I said - it's time to make VZW and Moto fix your problems permanently - by restoring your upgrade and your money so you can get the next big device when it hits. Do not back down, even if Moto says they want it fixed - politely but firmly (as in a rock) tell them that you want your money back, a replacement every 2 weeks is too much for you to work with. Same for your upgrade at VZW - and keep taking the all to a higher level until someone finally bends over and hands you the soap. At this point, you deserve all that and more.
The problem is he cannot MAKE them do jack.

They make so much freaking money off of these subscription fees they don't care about him, they will most likely continue to send him replacements and unless he gets lucky and finds someone who actually wants to help him out he will be stuck paying a contract cancellation fee to get out of it.

The end story, you are only lucky if you find someone who will help you, if you don't you are boned.
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Old November 16th, 2011, 09:45 PM   #28 (permalink)
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They can make more money than Bill Gates, but in the end, bad press will get a ball rolling like few other things will.
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Old November 16th, 2011, 10:05 PM   #29 (permalink)
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They can make more money than Bill Gates, but in the end, bad press will get a ball rolling like few other things will.
I know, I am simply saying that they don't HAVE to do anything.
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Old November 16th, 2011, 10:24 PM   #30 (permalink)
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Verizon is not going to do anything and Motorola certainly wont. Your best bet is to keep calling and they might do an alternate replacement to another device. It will still be a CLN phone that probably wont work but you never know. Also if you find a nice rep that is willing to help they might be able to find a promo to flip your upgrade date over so you can at least buy a phone and sell your Bionic and break even.
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Old November 16th, 2011, 10:49 PM   #31 (permalink)
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Never know until you try.
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Old November 17th, 2011, 01:01 PM   #32 (permalink)
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Sorry to beat a dead horse, but it is possible to get a run of bad phones and also get good service from Verizon and a CLNR that works quite well.

I bought a Thunderbolt on the first day it was out and between then and 2 weeks ago I had to get three replaced for issues under warranty. When the 4th one failed me, I politely but firmly got them to put me through to a supervisor so I could explain my frustration. I also told them that I'd had a number of Motorola devices before then and had no problems with them so I wanted to give up on the HTC and get a Motorola. After talking a while, she agreed to exchange my latest Thunderbolt for a CLNR Bionic without me having to extend my contract or pay any extra. While the Verizon supervisor filled out the forms on her end, we chatted for a bit and she said that alot of people who do end up having problems like I did get verbally abusive and are harder to work with. I can't make the connection with 100% certainty, but if I had ranted to her I'd probable have been offered a Droid Charge or LG Revolution as a replacement instead.

At the same time, I did enjoy my Thunderbolt when it worked and would have kept it, like many others I know on the forums, if it I hadn't had such a bad run of them. Is it a bad phone? Depends on who you ask. All I know is it was for me and if it works for someone else more power to them.

The Bionic I have now is working quite well for me and, given my experiences with my previous DX and OG Droid, I expect it to last me for as long as I can stand it. The doesn't mean everyone will have the same experience and it's quite possible it'll flame out as soon as I post this. But I think that Verizon will be more than willing to replace a 5th in a row Bionic with a Nexus if you work for them. And having to use a Capri Sun straw is creative (and good thinking on the fly IMO), but that button needs to be replaced and Verizon or Moto needs to step up for the plate for that. It may take some persistence, but I do believe it's possible. In fact, while they love to push their CLNRs you could possibly be able to talk them into a new one if you explain the circumstances under which it died and what you've had to go through since then.

For now good luck all and, as important as it can be to us these days, it's just a phone and there will always be another one.
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Old November 17th, 2011, 01:14 PM   #33 (permalink)
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You bring up a very good point - polite but firm is the way to go, not ranting and raving.

This happened to me several years back with my car.

I had just bought a brand new 1997 Mitsubishi Eclipse - it was just over a month old, and I had not made my first payment on it. I was at school getting registered for classes, and some lady had parked a Mustang nearby on a slight incline - her parking brake apparently failed (she had a stick) and it rolled back and side swiped my car, scratching and denting (badly - I'm guessing her car was already over 5mph on impact) the driver's side door.

Her insurance company rep called me at home a few days later wanting to offer me a settlement check for $457 - I had already gotten estimates on both replacing the door and fixing it - fixing it was ~$700 and replacing it was around ~$1100. My mom was screaming at the man hysterically that she was gonna do this and that and sue and whatnot. I was in the shower getting ready for classes at the time.

I took the phone from her, calmly told the man that this was a brand new car, and I had not made my first payment on it, and that I was not settling for having a 'fixed' door when the rest of the car is brand new. Since I was under no obligation to accept his offer, and since his client was firmly at fault (I never saw it happen, but a Sheriff's deputy came out to fill out the paperwork and make the report, so it was all official) I told the rep that it was my prerogative to get the door replaced instead of just fixed, and I'd be happy to consider claiming that they replace the entire car instead.

Needless to say, he acquiesced and I had a replacement door put on the car. My mom's method of screaming and yelling and threatening got absolutely nothing accomplished. But talking to the man politely, firmly and letting him know that I knew exactly where I stood legally made him stop trying to run a game on me and proceeding with the repair.
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Old March 10th, 2013, 08:38 PM   #34 (permalink)
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I have a friends bionic that has already been replaced. She dropped the phone and it possibly severed at that time. I replaced the digitizer for her, but while inside the switch literally popped and bounced across my bench. If anyone can give me a very high res picture focused on the switch from the soldered points side, I could really use the imagery in my repair attempts as the solder pads are completely null. I will return the favor with other repairs if at all possible. Please feel free to email me directly at fixitguy.jy@gmail.com
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When the Motorola Droid Bionic was first announced at CES 2011, it featured a 4.3-inch qHD display, NVIDIA Tegra 2 dual-core processor clocked at 1GHz, and support for Verizon's 4G LTE high-speed network. After the handset was delayed, Motorola... Read More



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