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Old September 1st, 2013, 10:45 AM   #51 (permalink)
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I bet the bad Maxx will be returned for repair and will be repaired if possible and if it is it will be made available as a refurbished unit to someone else.

If it was me and if the Maxx was purchased within the last 10 days I would demand a new replacement. It was purchased more than 10 days ago I would accept the refurbished unit.

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Old September 1st, 2013, 07:02 PM   #52 (permalink)
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I got the 16gb and got a 16gb sd card. I don't think they had a 32gb ....at least they didn't offer a choice. I was in that store for almost 3 hours. I was done arguing.
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Old September 2nd, 2013, 06:13 AM   #53 (permalink)
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I got the 16gb and got a 16gb sd card. I don't think they had a 32gb ....at least they didn't offer a choice. I was in that store for almost 3 hours. I was done arguing.
I think you might be in the wrong forum... which phone do you have? The droid Maxx has no expandable memory...
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Old September 2nd, 2013, 10:10 AM   #54 (permalink)
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Not yet but I'm leaning that way. I love the long battery life but it does me no good if the thing doesn't stay on. I was thinking of going to the Razr Maxx HD but Verizon doesn't sell that anymore. Was also considering the Galaxy S4
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At 19% my phone shut down completely and would not charge or cut back on. Finally got it to charge and cut on. I took it to Verizon and was offered a refurb?? The phone was 9 days old....I returned the Maxx and switched to a Galaxy S4. I probably just got a "bad" phone on the Maxx but certainly didn't was a refurb after paying full retail price for the phone.
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Good call. I'm betting your problematic Maxx will be the "refurb" they pawn of on the next guy who walks through the door.

And there's no shame in owning an S4. Seems like a solid device. Did you get the 32GB model?
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I got the 16gb and got a 16gb sd card. I don't think they had a 32gb ....at least they didn't offer a choice. I was in that store for almost 3 hours. I was done arguing.
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I think you might be in the wrong forum... which phone do you have? The droid Maxx has no expandable memory...
He got the Galaxy S4
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Old September 3rd, 2013, 11:28 AM   #55 (permalink)
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Default BUG: Signal bars look bugged



In the first instance, there are two seperate light-gray lines dividing the dark-gray 4th and 5th signal bar. Also, the light-gray line dividing the 3rd and 4th signal bar seems to be one pixel too thick in width compared to the others.



In this instance, the light-gray line between the 3rd and the 4th signal bar is still a pixel thicker (easy to see in this comparison and unfortunately very prominent when checking the signal).
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Old September 3rd, 2013, 11:29 AM   #56 (permalink)
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When I was using the "Ok Google Now" command and sending my wife a text, she was getting it twice.
If you're still getting this bug, I have figured out a work around until it's fixed. Settings > Apps > Google Search > Uninstall Updates. It will ask you if you want to revert to the factory version. Tell it yes. Works perfectly.

I haven't seen anything negative happen from doing this.
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Old September 3rd, 2013, 11:31 AM   #57 (permalink)
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Default BUG: Recent Apps

What is expected and is usually the case: pressing the recent apps button minimizes the app you are currently in, placing it at the bottom of the list, which is sorted in ascending order of last use.

What occurs occasionally:

1. you may press the recent apps button, and the current app seemingly minimizes to the bottom of the list, but ultimately ends up in the 2nd or 3rd position from the bottom - a bit jarring, and definitely not expected behavior.

2. sometimes an app you were just using a little while back ends up far upstream on the recent apps list and sometimes it just won't be present at all.

I've found a few apps that demonstrate this behavior fairly consistently - would you all be willing to test this out?

Speedtest app by ookla

Official Facebook app

Transit App (the green one with the squiggly)

Most times the first two are fine but you could really see the effect with the last one. I've tried the same test on the MotoX and I couldn't reproduce it.
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Old September 3rd, 2013, 11:51 AM   #58 (permalink)
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Same observation here. I've also noticed if I back out then select it again, it often (possibly always?) works itself out. But regardless, a bug needing fixing.
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Old September 3rd, 2013, 12:01 PM   #59 (permalink)
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I've been trying to get this noticed at the motorola support forums.

Perhaps you can chime in there as well?

https://forums.motorola.com/posts/48cf5f7f23
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Old September 3rd, 2013, 01:57 PM   #60 (permalink)
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A couple of times my screen has been unresponsive -- once when the phone was ringing, and it wouldn't respond to repeated swipes, and the other when it wouldn't respond to my swiping down the new mail in active notifications. The phone is only a week old so i'm wondering whether this will become a bigger issue.
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Old September 3rd, 2013, 06:14 PM   #61 (permalink)
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I have some light leakage below and to the left of the back button. Only noticeable in the dark, but I use my phone a lot at night in bed. I'll be returning to the store tomorrow to swap it out.
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Old September 4th, 2013, 09:43 AM   #62 (permalink)
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Quote:
Originally Posted by Cincybearcatfan View Post
I thought it would be nice to have a place to list any bugs or problems with the Maxx as they arise.

Use this thread to list any bugs or problems. Sometimes they aren't bugs at all, they are features you're not sure how to use and they come across as bugs, other times they are in fact bugs that should be reported.

I have a spot on my display near the bottom right of the screen that I can see two small dark spots under the glass. I can only see them when the screen is off and only when I tilt it to see the glass in the reflection. They look like a snake bite. I used a dead pixel app and can't see any dead pixels. Just wondering what it is and what caused it. I also may take it into Verizon to have them look at it prior to my 14 days to make sure that it's documented that it is there from the beginning.
I once had a Blackberry that would get pocket lint under the glass. Could it be dust particles?
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Old September 5th, 2013, 10:28 AM   #63 (permalink)
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When I make/receive a call the screen goes blank. Pressing the power button does nothing. So I cannot use the dialer pad for automated prompts and I cannot even hang up at the end of a call.
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Old September 5th, 2013, 11:11 AM   #64 (permalink)
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The first thing I would try is a reboot. Hold down the power and volume up buttons simultaneously for ~10 seconds.

If the problem persists, I would take the device back to VZW.
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Old September 5th, 2013, 12:08 PM   #65 (permalink)
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The first thing I would try is a reboot. Hold down the power and volume up buttons simultaneously for ~10 seconds.

If the problem persists, I would take the device back to VZW.
The reboot fixed it, weird. Hopefully it does not crop up again. Thanks for the (what should have been obvious to me ) tip!
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Old September 7th, 2013, 10:10 AM   #66 (permalink)
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The reboot fixed it, weird. Hopefully it does not crop up again. Thanks for the (what should have been obvious to me ) tip!
Happening again. I've read this can be a problem if the proximity detector is covered up by a screen protector. Which is very likely because I cut my own from a generic protector. Where is the detector located on this phone?
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Old September 7th, 2013, 10:26 AM   #67 (permalink)
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There is a zone to the left of the speaker. You can't see it, but it's about as long as the speaker. Make a phone call them run your finger or a pen near here and it'll be obvious.
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Old September 7th, 2013, 11:54 AM   #68 (permalink)
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There is a zone to the left of the speaker. You can't see it, but it's about as long as the speaker. Make a phone call them run your finger or a pen near here and it'll be obvious.
I believe you are correct. My screen protector is a VZ one that I had put on in my favourite corporate store, I never get them on without bubbles, has a large notch cutout on top for the speaker and camera lens but also extends to the left of the speaker an equal distance.
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Old September 7th, 2013, 02:01 PM   #69 (permalink)
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The only two major things that I've noticed and have bothered me are this. When using the okay Google now feature to send a text. Sometimes the person gets the text 2 times. Secondly is active notifications. When I am driving it shows on the status bar that I am driving. However sometimes it just shuts itself off even though I have GPS on. Has anyone else had this happen to them?
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Old September 8th, 2013, 06:01 AM   #70 (permalink)
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The only two major things that I've noticed and have bothered me are this. When using the okay Google now feature to send a text. Sometimes the person gets the text 2 times.
I'm not sure about your active notification problem, but for your double text bug, see my post above.

Droid Maxx Bug Reports and Problems

Obviously you will have to turn off automatic app updates or it will keep updating.
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Old September 9th, 2013, 08:07 AM   #71 (permalink)
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I believe you are correct. My screen protector is a VZ one that I had put on in my favourite corporate store, I never get them on without bubbles, has a large notch cutout on top for the speaker and camera lens but also extends to the left of the speaker an equal distance.
I notched out the area to the left of the speaker and it solved the problem. If you look really closely in the right light, you can see two small circular areas. Not sure which one is the proximity sensor so I just uncovered them both. Works perfect now.
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Old September 12th, 2013, 01:22 AM   #72 (permalink)
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At 19% my phone shut down completely and would not charge or cut back on. Finally got it to charge and cut on. I took it to Verizon and was offered a refurb?? The phone was 9 days old....I returned the Maxx and switched to a Galaxy S4. I probably just got a "bad" phone on the Maxx but certainly didn't was a refurb after paying full retail price for the phone.
How the hell do they already have returns? Lol
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Old September 14th, 2013, 06:58 AM   #73 (permalink)
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I have noticed with mine that my volume will just "turn off". For instance, I will receive a call/text but it will only vibrate but my ringer is all the way up.

Another volume issue I have noticed is with the speaker phone. One time that I use it, I use it a lot on the Assist driving mode, it will be nice and loud the next time I almost have to put the phone up to my ear (but backwards) to hear it.

Other than that I have only noticed one of the bugs that has been brought up here, 1 of my couple thousand pic messages caused my messaging to crash.
I am moving this phone! I am reliably getting 40 hrs before I put it on charge, and I don't really need to then. I have also had some days where I would have 50% screen on time by the time I get ready for bed (up for 16-18hrs) and I still have some charge left. I LOVED my GNEX but it would have died 3+ times before I could have made it that long.
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Old September 14th, 2013, 08:30 AM   #74 (permalink)
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Other than that I have only noticed one of the bugs that has been brought up here, 1 of my couple thousand pic messages caused my messaging to crash.
Yes, that happened to me, once. I had to delete the conversation with that person; it would force close messaging if I tried to open the conversation at all.
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Old September 15th, 2013, 12:49 PM   #75 (permalink)
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Default Several bugs

I'm on MAXX #2, waiting on #3.

MAXX #1: Earpeice speaker too low, Kevlar creaked on the edges, big gap on the sides. Screen was perfectly clear.

MAXX #2: Solid in every way, louder earpeice, BUT solid images, especially white and gray have a subtle pinstripe effect which appears/fades/reappears. Subtle but very annoying.

The screen and clear phone calls are the primary reasons I'd use a phone like this, so needless to say, I'm disappointed. If number 3 is a dud, I may just give up on the phone completely.
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Old September 16th, 2013, 08:43 PM   #76 (permalink)
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I'm on MAXX #2, waiting on #3.

MAXX #1: Earpeice speaker too low, Kevlar creaked on the edges, big gap on the sides. Screen was perfectly clear.

MAXX #2: Solid in every way, louder earpeice, BUT solid images, especially white and gray have a subtle pinstripe effect which appears/fades/reappears. Subtle but very annoying.

The screen and clear phone calls are the primary reasons I'd use a phone like this, so needless to say, I'm disappointed. If number 3 is a dud, I may just give up on the phone completely.
Sounds like my Bionic experience
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Old September 18th, 2013, 01:55 AM   #77 (permalink)
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Default Sound issues/black screen during calls

The main bug I've experienced has been with sound.

1) Intermittent no sound notifications, either ringer or text.

2) During certain games (mostly words with friends) sound cuts out and I get random static/tones.

When this happens and I enter sound settings and try to preview a new ring tone I get nothing. Sometimes maybe a few snap crackle pops.

Another annoying bug is the screen going black during a call. Heaven forbid if the person you're calling doesn't answer, then your basically locked out of your phone until you do a reset.

I downloaded an app called "proximity sensor finder" and sure enough it shows that something is near the sensor all the time. (flips from 3cm to 100cm when it's working correctly)

Doing a reset always fixes the above issues for awhile.

Otherwise I love the phone. Battery life and performance are great for me.

Cheers,
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Old September 18th, 2013, 08:30 PM   #78 (permalink)
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Well I got MAXX #3 and the screen is worse (fuzzy and lines), it has the creaking kevlar, and strangely enough its slightly thicker than MAXX #2. The good thing is phone #2's screen seems to be clearing up slightly so I will be keeping it. Through my research, super amoled screens have varying degrees of artifacts and fuzz and extremely uniform effects are actually normal. Maybe its my 20/20 vision but I notice these things. If you're extremely observant or OCD, perhaps a 1080p screen would be a better choice for you.
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Old September 26th, 2013, 07:25 AM   #79 (permalink)
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If you're still getting this bug, I have figured out a work around until it's fixed. Settings > Apps > Google Search > Uninstall Updates. It will ask you if you want to revert to the factory version. Tell it yes. Works perfectly.

I haven't seen anything negative happen from doing this.
Just in case you're keeping score on this bug, the 9/25 Google Search update did not correct the problem.
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Old October 2nd, 2013, 08:50 AM   #80 (permalink)
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The 9/30 Google Search update didn't fix it either.
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Old October 3rd, 2013, 07:42 AM   #81 (permalink)
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The 10/2 Google Search patch fixed the double text problem!!!!!!!!!!
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Old October 9th, 2013, 06:41 PM   #82 (permalink)
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Angry Droid Maxx will not text video

According to all of the product help forums adding a video to a text is easy and can be done either of two ways: Either you attach to an existing text, or you click on a video and share using text messaging.
Well those don't work. If you attach it it will tell you that it is too large (no matter how small the video). If you click on the video it doesn't give you the option of sharing it using text message.

I "chatted" twice with Motorola and they didn't know why but assured me that Motorola would look into it. I then called the help line and after going through the steps without it working the operator put me on hold for a few minutes and contacted someone in there technical department. He came back on the line and told me that at this time Motorola is not supporting the function but I should download a third party app such as "Whatsup" or send people links to a You-Tube uploaded video.
I asked if there was going to be a patch for it and he replied that he did not believe so because it is just an ommision of a feature.
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Old October 9th, 2013, 06:42 PM   #83 (permalink)
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Default Google conspiracy

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According to all of the product help forums adding a video to a text is easy and can be done either of two ways: Either you attach to an existing text, or you click on a video and share using text messaging.
Well those don't work. If you attach it it will tell you that it is too large (no matter how small the video). If you click on the video it doesn't give you the option of sharing it using text message.

I "chatted" twice with Motorola and they didn't know why but assured me that Motorola would look into it. I then called the help line and after going through the steps without it working the operator put me on hold for a few minutes and contacted someone in there technical department. He came back on the line and told me that at this time Motorola is not supporting the function but I should download a third party app such as "Whatsup" or send people links to a You-Tube uploaded video.
I asked if there was going to be a patch for it and he replied that he did not believe so because it is just an ommision of a feature.
I think that Google is trying to promote their acquisition of Youtube!
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Old October 9th, 2013, 06:47 PM   #84 (permalink)
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According to all of the product help forums adding a video to a text is easy and can be done either of two ways: Either you attach to an existing text, or you click on a video and share using text messaging.
Well those don't work. If you attach it it will tell you that it is too large (no matter how small the video). If you click on the video it doesn't give you the option of sharing it using text message.

I "chatted" twice with Motorola and they didn't know why but assured me that Motorola would look into it. I then called the help line and after going through the steps without it working the operator put me on hold for a few minutes and contacted someone in there technical department. He came back on the line and told me that at this time Motorola is not supporting the function but I should download a third party app such as "Whatsup" or send people links to a You-Tube uploaded video.
I asked if there was going to be a patch for it and he replied that he did not believe so because it is just an ommision of a feature.
It's an issue with Verizon - they only allow 1.2 MB attachments. I believe that if you use an editing app to make the video smaller than that, it will send via messaging.

(I don't have any videos to test...)
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Old October 9th, 2013, 09:39 PM   #85 (permalink)
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Yes, this is a limitation of SMS, not of the phone.

If you go into the Messaging program and select a recipient. Then click on the paper clip. Select Capture Video. Then record it. You will be able to send the video you record and it will be at a GREATLY reduced resolution for transmission.
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Old October 9th, 2013, 09:57 PM   #86 (permalink)
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Originally Posted by Outatime View Post
Yes, this is a limitation of SMS, not of the phone.
But it's dumb programming that allows you to select a video in the gallery, share it using the messaging app - and then get an error message in the messaging app that the attachment is too large.

I suppose I can understand a nexus experience phone not knowing the rules of the carrier before the phone' software is made. But this is a Verizon phone, made on contract for Verizon. Why wasn't this programmed better?
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Old October 10th, 2013, 07:21 AM   #87 (permalink)
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I know this is only Wikipedia, but this is a good explanation of the MMS system.

Multimedia Messaging Service - Wikipedia, the free encyclopedia

Of particular interest is the "Challenges" section. To expect MMS to transfer HD video that's many megabytes in size is an unrealistic expectation.
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Old October 10th, 2013, 09:29 AM   #88 (permalink)
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I know this is only Wikipedia, but this is a good explanation of the MMS system.

Multimedia Messaging Service - Wikipedia, the free encyclopedia

Of particular interest is the "Challenges" section. To expect MMS to transfer HD video that's many megabytes in size is an unrealistic expectation.
IMO, if I am in the gallery app and it knows that I am attempting to share content that is too large to transfer via MMS, it should do one of a few things:

- tell me so
- offer to compress the objects in order to fit
- offer to send the selected objects in separate messages if I have chose more than one object to pass a tipping point

What is should not do is offer the ability to share multiple objects via MMS and then transfer me to another app to learn that there is a failure. That is poor programming.

The same goes for being within the messaging app, selecting attach, choosing slideshow. The slideshow feature should not allow me to spend some time adding a number of photos and then return to messaging to get an error that the attachments are too large. This is poor programming.

Are these bugs? Perhaps not. But they are problems.
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Old October 11th, 2013, 10:23 PM   #89 (permalink)
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Posted this on androidcentral and figured i'd share here as well. Looks like there are at least 2 of us over there with the same problem.

I am new to the forum and having a slight issue with my brand new Droid Maxx. Just came out of the box 2 hours ago.

I am unable to train the launch phrase for touchless controls. When I first selected touchless controls, it informed me I was in too loud of a room. I have since moved to a quiet room and it let me go on to the training but here is the issue:

When i select "Record", it get about 1/2 second of the microphone record screen and it times out to the "Sorry, I didn't catch that, let's start over". There's a picture of the shadow holding the phone w/ the "?" coming from the phone and 3 triangles with "!" underneath. I hit "start again" and it always gives me that split second "record" and defaults back to the "sorry, i didn't catch that".

I have restarted the phone 3 times now and this perpetually happens.

Any thoughts or advice would be much appreciated. I was really looking forward to trying out this function.
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Old October 12th, 2013, 04:10 AM   #90 (permalink)
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Welcome to Android Forums.

I think it is picking up something you are not hearing. Try going to an entirely different area and try again.

it is still a little quirky.

... Thom
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Old October 12th, 2013, 07:28 AM   #91 (permalink)
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The main bug I've experienced has been with sound.

1) Intermittent no sound notifications, either ringer or text.

Tweakjr
I was trying to use Chomp for messaging, and randomly the notification sounds would stop working. I also notice that during this time the camera shutter sound doesn't work either, even though I have it on. I'm not sure if this is random, or if it's happening either after being connected to my car Bluetooth, or after I have had the phone on vibrate only. A restart solved it, but only for a short time. I found that if I went in to settings, sound, volumes, and slid the slider for notifications down and back up, the camera shutter sound came back, but chomp still would not work.

Is this a true bug, or am I missing something??
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Old October 12th, 2013, 09:14 AM   #92 (permalink)
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Try running in Safe Mode (disabling all apps you added without uninstalling them). If the behavior stops it is caused by an app you added.

I use ... https://play.google.com/store/apps/details?id=com.cb.volumePlusPro&hl=en ... on all devices and it shows me for sure how the various volume controls are set.

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Old October 12th, 2013, 12:42 PM   #93 (permalink)
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I've had some experience with Chomp, registered as a virus using Avast. I don't trust that app too much.
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Old October 12th, 2013, 02:51 PM   #94 (permalink)
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I've had some experience with Chomp, registered as a virus using Avast. I don't trust that app too much.
Huh. That's odd. I've used it on all of my other devices with no problem. If I get a chance I might email the developer.
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Old October 23rd, 2013, 09:29 AM   #95 (permalink)
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First post.

My Droid MAXX is having major Bluetooth connectivity issues with my car (BMW 550i). Initially, I paired the phone and listened to music and made phone calls for a good day or two with no issue.

Since then, I cannot maintain pairing longer than about two minutes. Routinely, I get to about the 90s mark of a song, pairing drops, and my FM radio comes on. The car will then appear to be searching for the Bluetooth connection. My phone will still show it as being paired/connected.

I tried turning off my Assist "driving" to see if that made a difference. Nope.

I tried turning the "Bluetooth Visibility" setting to "always" to see if that made a difference. Nope.

It will also drop calls when I'm talking to someone, too, so this isn't just limited to audio/media.

I need to try my wife's Maxx to see if it has a similar problem. Dealer paired his iPhone with no issue.

Very hard to diagnose whether or not it's an issue with my car or with the phone. Bluetooth would drop occasionally with my old Samsung Galaxy Nexus, but not enough that I felt either car or phone had issues.

I'm going to schedule dealer to look at car and Bluetooth, but I'm a bit wary that the issue might be with my phone.

Oh, and we've already downloaded and updated the iDrive on the car to make sure there weren't any software updates there that would handle the issue.
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Old October 23rd, 2013, 12:35 PM   #96 (permalink)
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Welcome Zep!

Do you have another vehicle with Bluetooth you can try it on? I have found the Bluetooth to be more solid on the Maxx than it was on my GNex.
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Old October 23rd, 2013, 01:16 PM   #97 (permalink)
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You raise a good point. We don't use my wife's Suburban's Bluetooth, but it does have it. I should attempt pairing the phone in there to see if it has similar issues. That hadn't even occurred to me.
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Old October 26th, 2013, 06:20 PM   #98 (permalink)
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Hi guys. Am a new Maxx user on Verizon, and am experiencing some (apparently common lol) issues. Read a lot since getting the phone last night and this seems to be the place for answers. I've synced my Google account and now when I go into the play store, "My Apps" does not show in the menu. I cannot access any of my previously purchased apps to download to the phone. They DO however show up when something needs to be updated. I have cleared the data, cache, reset, force stopped. Nothing. Also, seem to be having the FB contact sync issue. Is it true that they are not allowing it and a third party app needs to be purchased? I really appreciate any info. Thanks!!!!!
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Old October 26th, 2013, 07:30 PM   #99 (permalink)
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Hi guys. Am a new Maxx user on Verizon, and am experiencing some (apparently common lol) issues. Read a lot since getting the phone last night and this seems to be the place for answers. I've synced my Google account and now when I go into the play store, "My Apps" does not show in the menu. I cannot access any of my previously purchased apps to download to the phone. They DO however show up when something needs to be updated. I have cleared the data, cache, reset, force stopped. Nothing. Also, seem to be having the FB contact sync issue. Is it true that they are not allowing it and a third party app needs to be purchased? I really appreciate any info. Thanks!!!!!
What I'd try for the Play Store is go into (from home) settings / apps, find Google Play Store in the downloaded list and tap it, and then uninstall updates. Maybe there was a bad update.

It's true that Facebook contact sync requires another app. I don't use fb contact sync in android, but I believe that haxsync is the app to get for that.
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Old October 26th, 2013, 08:22 PM   #100 (permalink)
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Thanks doogald. Instant success with the play store. Much appreciated!!!!
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