Go Back   Android Forums > Android Phones > Motorola Droid RAZR M

Get excited for the Samsung Galaxy S5! Find everything you need and discuss it in our Galaxy S5 Forum!

test: Reply
 
LinkBack Thread Tools
Old October 3rd, 2012, 09:39 PM   #1 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Jun 2012
Posts: 46
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default droid razr M camera issue

I absolutely love this phone in every way. It's really the perfect phone and up until this point I have had no problems. I was multi-shooting in the camera today and now afterwards it won't focus at all in any mode including video. When I touch the screen to focus on a point it makes the LED flash light up. And if I click to take a picture there is no focusing that occurs either. I have cleared data and force closed the app and looked everywhere to try and fix it. Help!!

IICybershotII is offline  
Last edited by IICybershotII; October 3rd, 2012 at 09:42 PM.
Reply With Quote
sponsored links
Old October 3rd, 2012, 11:36 PM   #2 (permalink)
Member
 
jntdroid's Avatar
 
Join Date: Aug 2010
Posts: 250
 
Device(s):
Carrier: Not Provided

Thanks: 10
Thanked 33 Times in 14 Posts
Default

I can't seem to recreate this - any luck yet? Have you tried simply rebooting?
jntdroid is offline  
Reply With Quote
Old October 3rd, 2012, 11:55 PM   #3 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Jun 2012
Posts: 46
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by jntdroid View Post
I can't seem to recreate this - any luck yet? Have you tried simply rebooting?
Yes I have. I am now trying different orders of clearing data, force stop, and reboot. The issue is simply that the camera will not focus in any way or in any mode.

edit: at some point the issue with touching the screen and the LED lighting up stopped happening.
IICybershotII is offline  
Last edited by IICybershotII; October 4th, 2012 at 12:54 AM.
Reply With Quote
Old October 4th, 2012, 10:10 AM   #4 (permalink)
Resident Ninja
 
VoidedSaint's Avatar
 
Join Date: Feb 2010
Posts: 8,153
 
Device(s): Moto X
Carrier: Verizon

Thanks: 1,280
Thanked 2,146 Times in 1,369 Posts
nick.keatts@gmail.com
Default

so basically now your camera no longer focuses regardless of what you do right?

try cleaning the camera lens, power off the device. if you can (i do not own this phone) remove the battery for 15 seconds, and put it back and power the device back on.
VoidedSaint is offline  
Reply With Quote
Old October 4th, 2012, 02:35 PM   #5 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Jun 2012
Posts: 46
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by VoidedSaint View Post
so basically now your camera no longer focuses regardless of what you do right?
exactly. it is only in focus from about 2-3 inches away from the lense and is stuck there.

Quote:
try cleaning the camera lens, power off the device. if you can (i do not own this phone) remove the battery for 15 seconds, and put it back and power the device back on.
I have tried all of this to no avail (except for the battery since it's non-removeable)
IICybershotII is offline  
Reply With Quote
Old October 4th, 2012, 02:40 PM   #6 (permalink)
Resident Ninja
 
VoidedSaint's Avatar
 
Join Date: Feb 2010
Posts: 8,153
 
Device(s): Moto X
Carrier: Verizon

Thanks: 1,280
Thanked 2,146 Times in 1,369 Posts
nick.keatts@gmail.com
Default

sounds like it may have gotten damaged.

in all honesty was it dropped? or have some heavy impact on the camera or impressive weight resting on the top of it at any time?
VoidedSaint is offline  
Reply With Quote
Old October 4th, 2012, 02:56 PM   #7 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Jun 2012
Posts: 46
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by VoidedSaint View Post
sounds like it may have gotten damaged.

in all honesty was it dropped? or have some heavy impact on the camera or impressive weight resting on the top of it at any time?
no i have been super careful with it since I got it. the problem started directly after exiting the multi-shot mode and trying to shoot in normal mode again.
IICybershotII is offline  
Reply With Quote
Old October 4th, 2012, 03:25 PM   #8 (permalink)
Member
 
jntdroid's Avatar
 
Join Date: Aug 2010
Posts: 250
 
Device(s):
Carrier: Not Provided

Thanks: 10
Thanked 33 Times in 14 Posts
Default

I hate to suggest it, but have you tried a factory reset? It would be silly to have to resort to that, but if it fixes it...
jntdroid is offline  
Reply With Quote
Old October 4th, 2012, 03:26 PM   #9 (permalink)
Resident Ninja
 
VoidedSaint's Avatar
 
Join Date: Feb 2010
Posts: 8,153
 
Device(s): Moto X
Carrier: Verizon

Thanks: 1,280
Thanked 2,146 Times in 1,369 Posts
nick.keatts@gmail.com
Default

i just wonder if it is a software related bug that is preventing the os to communicate with the camera...

i honesty think you may need to factory data reset that is the last step that anyone should take, and it seems you are there
VoidedSaint is offline  
Reply With Quote
Old October 4th, 2012, 03:30 PM   #10 (permalink)
Member
 
jntdroid's Avatar
 
Join Date: Aug 2010
Posts: 250
 
Device(s):
Carrier: Not Provided

Thanks: 10
Thanked 33 Times in 14 Posts
Default

I have noticed the camera being a bit finicky at times, so a software glitch is quite possible - hopefully a factory reset would fix it. Regardless, you should mention this in the Moto support forums. I've had the camera, one time, be "unable to initialize" - I could do nothing but reboot to "fix" it, and missed the opportunity with my kids.
jntdroid is offline  
Reply With Quote
sponsored links
Old October 4th, 2012, 03:59 PM   #11 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Jun 2012
Posts: 46
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I might as well try that next, same thing as getting a new phone but I won't have to go in to Verizon.
IICybershotII is offline  
Reply With Quote
Old October 5th, 2012, 09:11 AM   #12 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Jun 2012
Posts: 46
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am sad to report that a factory reset did not fix the issue. On a good note, I took my phone off the charger at 630am and spent the entire day texting, emailing, messing with the camera, resetting the phone, etc and at 1130pm it went back on the charger with 29% battery left!
IICybershotII is offline  
Last edited by IICybershotII; October 5th, 2012 at 10:14 AM.
Reply With Quote
Old October 5th, 2012, 12:25 PM   #13 (permalink)
Member
 
jntdroid's Avatar
 
Join Date: Aug 2010
Posts: 250
 
Device(s):
Carrier: Not Provided

Thanks: 10
Thanked 33 Times in 14 Posts
Default

Quote:
Originally Posted by IICybershotII View Post
I am sad to report that a factory reset did not fix the issue. On a good note, I took my phone off the charger at 630am and spent the entire day texting, emailing, messing with the camera, resetting the phone, etc and at 1130pm it went back on the charger with 29% battery left!
Battery life is definitely great on this phone.

Man on the camera I don't know... there's nothing under the plastic (like dust or something) is there? Something that maybe sneaked in somehow?

I'm a bit worried something in your /system partition, some file or software thing, was borked when you were doing the multi-shot thing. And unfortunately, a factory data/reset doesn't touch much of the /system partition at all.
jntdroid is offline  
Reply With Quote
Old October 5th, 2012, 04:16 PM   #14 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Jun 2012
Posts: 46
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by jntdroid View Post
Battery life is definitely great on this phone.

Man on the camera I don't know... there's nothing under the plastic (like dust or something) is there? Something that maybe sneaked in somehow?

I'm a bit worried something in your /system partition, some file or software thing, was borked when you were doing the multi-shot thing. And unfortunately, a factory data/reset doesn't touch much of the /system partition at all.
Doesn't look like there's anything under there. I tried blowing into the speaker really hard to dislodge any particles that could be messing with it. I'm going to the Verizon store later to change phones, although I wish I would have solved the problem.
IICybershotII is offline  
Reply With Quote
Old October 6th, 2012, 10:36 PM   #15 (permalink)
Resident Ninja
 
VoidedSaint's Avatar
 
Join Date: Feb 2010
Posts: 8,153
 
Device(s): Moto X
Carrier: Verizon

Thanks: 1,280
Thanked 2,146 Times in 1,369 Posts
nick.keatts@gmail.com
Default

it is unfortunate that the problem isnt solved, even with a factory reset. i hope you can get this problem resolved and get a new device
VoidedSaint is offline  
Reply With Quote
Old October 8th, 2012, 10:35 AM   #16 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Jun 2012
Posts: 46
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I got a new phone and am kicking ass with the Razr M again. Such a great phone...!
IICybershotII is offline  
Reply With Quote
Old October 8th, 2012, 03:40 PM   #17 (permalink)
Member
 
jntdroid's Avatar
 
Join Date: Aug 2010
Posts: 250
 
Device(s):
Carrier: Not Provided

Thanks: 10
Thanked 33 Times in 14 Posts
Default

Quote:
Originally Posted by IICybershotII View Post
I got a new phone and am kicking ass with the Razr M again. Such a great phone...!
Can I go out on a limb and say you haven't used the multi-shot function on the camera yet?
jntdroid is offline  
Reply With Quote
Old October 10th, 2012, 06:02 AM   #18 (permalink)
Junior Member
 
Join Date: Oct 2010
Location: Hitchin, UK
Posts: 66
 
Device(s):
Carrier: Not Provided

Thanks: 17
Thanked 1 Time in 1 Post
Default

anyone know how to turn the camera shutter sound off?
Stuart P is offline  
Reply With Quote
Old October 10th, 2012, 06:51 AM   #19 (permalink)
New Member
 
Join Date: Sep 2012
Posts: 4
 
Device(s): Droid Razr M, Droid X, Transformer Prime
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

When the camera is active, go to "settings" then at the bottom there is one for "Shutter tone" just uncheck it
TheMax7 is offline  
Reply With Quote
Old October 10th, 2012, 07:01 AM   #20 (permalink)
Junior Member
 
Join Date: Oct 2010
Location: Hitchin, UK
Posts: 66
 
Device(s):
Carrier: Not Provided

Thanks: 17
Thanked 1 Time in 1 Post
Default

camera is on, clicked the cog wheel at the top. 'camera settings' slides opens with

widescreen
volume key function
instant on
geo tag
storage location

that is it. i have the razr i and unless the m and i are different but you would think not
Stuart P is offline  
Reply With Quote
sponsored links
Old October 10th, 2012, 10:49 AM   #21 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Jun 2012
Posts: 46
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by jntdroid View Post
Can I go out on a limb and say you haven't used the multi-shot function on the camera yet?
Actually I went crazy with it in the store to try and see if the issue would pop up again on my new phone . But now I'm probably not going to use it anymore.
IICybershotII is offline  
Reply With Quote
Old October 10th, 2012, 11:19 AM   #22 (permalink)
New Member
 
Join Date: Sep 2012
Posts: 4
 
Device(s): Droid Razr M, Droid X, Transformer Prime
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

Scolling down, its the next one below "Storage Location" perhaps thats not available on the "I" ?

Quote:
Originally Posted by Stuart P View Post
camera is on, clicked the cog wheel at the top. 'camera settings' slides opens with

widescreen
volume key function
instant on
geo tag
storage location

that is it. i have the razr i and unless the m and i are different but you would think not
TheMax7 is offline  
Reply With Quote
Old October 15th, 2012, 11:05 AM   #23 (permalink)
Junior Member
 
Join Date: Oct 2010
Location: Hitchin, UK
Posts: 66
 
Device(s):
Carrier: Not Provided

Thanks: 17
Thanked 1 Time in 1 Post
Default

apparently the razr i shutter sound cannot be turned off! booya!
Stuart P is offline  
Reply With Quote
Reply

Motorola DROID RAZR M
Current Rating:
Rate this Phone:

The Motorola DROID RAZR M comes as the mid-end smartphone among the new RAZR family. A lower price usually means sacrificing a great deal of features, but Motorola managed to make a very capable device with a $99 price-tag. The device features the ... Read More



Go Back   Android Forums > Android Phones > Motorola Droid RAZR M

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 09:30 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.