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Old June 15th, 2012, 06:46 PM   #101 (permalink)
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I tend to agree with you. What is catching my eye is the spike in reporting of this problem over the last week or two. My bet is on verizon rolling out some sort of network update that for some reason is affecting the Maxx. I can't believe it sim cards going bad en masse, but something that Verizon has done to affect this phone. It may be affecting other phones too, but since this is a Maxx thread, we assume it's just affecting the Maxx. If it is something verizon is doing, then this problem is going to become more widespread as the update spreads across their network.
we've got a Bionic, an Iphone4s, and an Incredible2 all in this house as well as my Maxx....and none of them are having problems (albeit only the Bionic is 4g).

and likewise, why the huge spike with this problem in just the past two weeks? every maxx forum i can find online has a thread or three on this very topic, so it's just Android Forums members that are barking about it.

what i CAN'T understand is why ALL razr maxx owners aren't experiencing this problem? i've had THREE maxx's....using a total of FIVE various sim cards in them, and they've all had the connectivity problem.

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Old June 15th, 2012, 07:03 PM   #102 (permalink)
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Ok, I have been reading a lot of posts and noticed ICS leaks are not having this problem, and then the text today from verizon about Verizon IM not being supported with ICS. So for an experiment, I went into settings, applications, and running services and noticed VZW IM was running. I killed that process and noticed that my signal strength is not fluctuating like before, and speeds are better and more stable. This process will start up every time you reboot your phone. Now is this just all coincidence? Maybe, but worth a try. I will see how my phone acts the rest of the night.
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Old June 15th, 2012, 07:23 PM   #103 (permalink)
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Ok, I have been reading a lot of posts and noticed ICS leaks are not having this problem, and then the text today from verizon about Verizon IM not being supported with ICS. So for an experiment, I went into settings, applications, and running services and noticed VZW IM was running. I killed that process and noticed that my signal strength is not fluctuating like before, and speeds are better and more stable. This process will start up every time you reboot your phone. Now is this just all coincidence? Maybe, but worth a try. I will see how my phone acts the rest of the night.
i'm gonna try that right now.

and btw....can/does the VZW IM app relaunch itself at anytime other than initial rebooting?

thanks.
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Old June 15th, 2012, 07:36 PM   #104 (permalink)
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well, call the paper, cuz i've got new headlines for tomorrows issue! lol

*that is....i'm 6 minutes in to having the VZW IM turned OFF and i've had nuttin but blue, full strength connectivity the entire whopping 6 minutes. and don't laugh....that's about FIVE more than i've had in a row for the past two weeks!

i HOPE this really does fix the problem.....and if it does, i'm buying you (wxman2003) a beer (or three!) the next time you're in town.


(and yeah....I know i'm getting waaay ahead of myself here, but geez, it IS working! lol)
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Old June 15th, 2012, 07:44 PM   #105 (permalink)
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well....it's now been about 13 minutes with the VZW IM off, and i'm starting to get disconnects off and on.

the solid blue, 5 bars across the top has turned to white, and i'm getting the 'data connection has been lost' message.

damn......
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Old June 15th, 2012, 07:47 PM   #106 (permalink)
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Its not the phone, the SIM card or an app, its how the radio is connecting to Verizon's towers on this build after the update. I have not had the data drop issue at all running the .210 build of the ICS leak. I would imagine the issues will stop one the official OTA is released.
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Old June 15th, 2012, 07:50 PM   #107 (permalink)
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well....it's now been about 13 minutes with the VZW IM off, and i'm starting to get disconnects off and on.

the solid blue, 5 bars across the top has turned to white, and i'm getting the 'data connection has been lost' message.

damn......
Ah Crap. Was worth a shot. I'm still getting a steady 3 bars, when before it was dropping to 0 to 1.
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Old June 15th, 2012, 07:53 PM   #108 (permalink)
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Its not the phone, the SIM card or an app, its how the radio is connecting to Verizon's towers on this build after the update. I have not had the data drop issue at all running the .210 build of the ICS leak. I would imagine the issues will stop one the official OTA is released.
I'm still confused why this doesn't affect every Maxx phone then.
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Old June 15th, 2012, 07:54 PM   #109 (permalink)
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I'm still confused why this doesn't affect every Maxx phone then.
likewise.

i wonder if some people just don't use their data very much after all, or they've just not noticed the dropping? (dunno HOW that could be....but anything's possible)
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Old June 15th, 2012, 08:00 PM   #110 (permalink)
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likewise.

i wonder if some people just don't use their data very much after all, or they've just not noticed the dropping? (dunno HOW that could be....but anything's possible)
That's probably the case. Since you can still send out text messages and make phone calls, most people would not notice the problem.
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Old June 15th, 2012, 08:01 PM   #111 (permalink)
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I'm still confused why this doesn't affect every Maxx phone then.
Do you own or know a friend with a Maxx that inst being effected by this?
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Old June 15th, 2012, 08:10 PM   #112 (permalink)
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Do you own or know a friend with a Maxx that inst being effected by this?
Yes. My phone will fluctuate in signal strength quite a bit at home, but I don't lose data. I have 2 friends with the Maxx that don't lose data. I do a lot of video and music streaming and so far so good.
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Old June 15th, 2012, 08:14 PM   #113 (permalink)
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Yes. My phone will fluctuate in signal strength quite a bit at home, but I don't lose data. I have 2 friends with the Maxx that don't lose data. I do a lot of video and music streaming and so far so good.
Well first off, signal bars only indicate voice signal strength, not data. some people don't notice they are losing data because it goes in and out and sometimes will work ok for awhile. Maybe they are not using data when they are experiencing problems.
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Old June 15th, 2012, 08:21 PM   #114 (permalink)
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Well first off, signal bars only indicate voice signal strength, not data. some people don't notice they are losing data because it goes in and out and sometimes will work ok for awhile. Maybe they are not using data when they are experiencing problems.
Thanks for the explanation. I guess then I may be one of the Maxx users that do not have this data problem. But since I killed that app my DL speeds at home have gone from a consistent 4 to 5 Mbs to 10. I wonder if this is a regional issue. Perhaps not all 4G areas are affected by this problem.
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Old June 16th, 2012, 03:00 AM   #115 (permalink)
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i'm not holding my breath just yet....but....

i've had my phone on 'CDMA only' for the past hour, and voila: NO PROBLEMS with connectivity.

i've been streaming for a solid hour and i've had nuttin but solid BLUE across the top, with zero hiccups.

heading to bed now, but will have at it again in the morning.

and frankly, here in So Cal, i've always had (what has seemed to be) relatively quick 3g speeds, and there isn't a lot of diff between it and 4g...so, i can live with this...for now. but sure, i'm paying for a 4g phone, so shit, lemme have 4g, eh!
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Old June 16th, 2012, 01:02 PM   #116 (permalink)
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well, i've had the phone connected for about an hour straight this morning, and no problems...albeit again, at 3G.

so, if this keeps up today, i'm gonna figure that the 4g connectivity is thee problem here (thus eliminating the phone itself, the sim card, and any concerns for which phase the Moon is in today, etc).

hopefully VZ gets a fix for this SOON...but at least i can get online in the meantime.
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Old June 16th, 2012, 03:15 PM   #117 (permalink)
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well, i've had the phone connected for about an hour straight this morning, and no problems...albeit again, at 3G.

so, if this keeps up today, i'm gonna figure that the 4g connectivity is thee problem here (thus eliminating the phone itself, the sim card, and any concerns for which phase the Moon is in today, etc).

hopefully VZ gets a fix for this SOON...but at least i can get online in the meantime.
I think you are right about it being a 4G issue only and on Verizon's side of things. After the SIM card change I had a solid 3 days of perfect service and then data drops started again for both my wife and I but this time we noticed it seems to mostly happen between 10:00am and 2:00pm.(pacific time) So yesterday we tried what you are doing we switched her phone to CDMA only and I left mine on 4G. Her phone maintained a solid connection with no drops all day and mine lost connection multiple times.
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Old June 16th, 2012, 03:46 PM   #118 (permalink)
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I think you are right about it being a 4G issue only and on Verizon's side of things. After the SIM card change I had a solid 3 days of perfect service and then data drops started again for both my wife and I but this time we noticed it seems to mostly happen between 10:00am and 2:00pm.(pacific time) So yesterday we tried what you are doing we switched her phone to CDMA only and I left mine on 4G. Her phone maintained a solid connection with no drops all day and mine lost connection multiple times.
well then, that makes two of us that have had the same experience....so i'm leaning ever more so that it's verizon and their 4g rig that's holding us up.

thanks.
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Old June 16th, 2012, 05:05 PM   #119 (permalink)
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I've had the same issues on 3g only and on 4g so I'm not sure about that
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Old June 16th, 2012, 05:06 PM   #120 (permalink)
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I'm up to about 8 resets a day tho and this is getting supremely frustrating
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Old June 16th, 2012, 05:13 PM   #121 (permalink)
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I finally had a data drop on this ICS leak but it was only a second before it kicked back in and worked fine. I had 7-8 drops a day that would last minutes on GB. Not only that but my speeds are back to normal on this leak. Seeing 16-18 down and 10-12 up again. I think whatever Verizon is doing to prepare for the official OTA of ICS is messing with things. Glad I installed this leak though as I was about ready to cancel my service.
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Old June 16th, 2012, 05:38 PM   #122 (permalink)
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I've had the same issues on 3g only and on 4g so I'm not sure about that
i'm on my fifth hour of connectivity w/o a loss. so far, so good. but sure, anything's possible at this point, so i'm not 100% sure going to 3g only is a total cure for me, but again, so far it has been. (hell, i'll take 80% at this point! lol)

prior to going to 3g only on my phone last night, i couldn't hold connectivity on 4g for more than a minute or two (really!), and frequently couldn't achieve ANY connectivity. but again, an hour in to 3g only last night, and five more this morning/afternoon without a hiccup has me smiling....so far! lol
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Old June 16th, 2012, 08:22 PM   #123 (permalink)
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Still not sure why this happens to some but not all. I have a stock Maxx, and have never experienced the problems others are having where data drops every few minutes. If it was a nationwide network issue, then all Maxx's would be messing up with data drops. But that's not occurring so that can't be it. Perhaps your local network is the issue. I know if there is a time drift on either your phone or your network, there would be a lot of data drops. But if it was a network time drift, all 4G phones would suffer. But that isn't happening either. There could be a lot of different things causing this issue from how your email is set up whether push or not, type of email account, global data roaming on or off, weather app such as weather bug, Facebook, IM apps, and so on. Could be a bad sim, could be a bad chip, could be a bad antenna. Again, I'm not so sure it's the network. IMO if the network is causing a problem on your Maxx, but not on others, then the phone has to be defective.
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Old June 16th, 2012, 09:35 PM   #124 (permalink)
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Still not sure why this happens to some but not all. I have a stock Maxx, and have never experienced the problems others are having where data drops every few minutes. If it was a nationwide network issue, then all Maxx's would be messing up with data drops. But that's not occurring so that can't be it. Perhaps your local network is the issue. I know if there is a time drift on either your phone or your network, there would be a lot of data drops. But if it was a network time drift, all 4G phones would suffer. But that isn't happening either. There could be a lot of different things causing this issue from how your email is set up whether push or not, type of email account, global data roaming on or off, weather app such as weather bug, Facebook, IM apps, and so on. Could be a bad sim, could be a bad chip, could be a bad antenna. Again, I'm not so sure it's the network. IMO if the network is causing a problem on your Maxx, but not on others, then the phone has to be defective.
that would certainly seem to make sense, but how to explain all three of my phones (over a 7 day span) having the same problem? and others here have gone through 7-8 phones...all with the same problem.

my (first) Maxx initially worked fine when i got it 14 days ago....then my problems started up in Oakland, CA, a week ago, and continued over to Sacramento, to Lake Tahoe, and all the way back home here to So Cal....and i've had two phone exchanges since (total of 3 phones)....all in the past 7 days.

maybe a west coast 4g problem with verizon?

and since both Motorola and Verizon have admitted to recent problems, i'm still leaning that it's not my specific 3 phones (or any of the other phones here in question). i dunno what else to think.
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Old June 16th, 2012, 10:01 PM   #125 (permalink)
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that would certainly seem to make sense, but how to explain all three of my phones (over a 7 day span) having the same problem? and others here have gone through 7-8 phones...all with the same problem.

my (first) Maxx initially worked fine when i got it 14 days ago....then my problems started up in Oakland, CA, a week ago, and continued over to Sacramento, to Lake Tahoe, and all the way back home here to So Cal....and i've had two phone exchanges since (total of 3 phones)....all in the past 7 days.

maybe a west coast 4g problem with verizon?

and since both Motorola and Verizon have admitted to recent problems, i'm still leaning that it's not my specific 3 phones (or any of the other phones here in question). i dunno what else to think.
This is one of the most baffling problems I have seen with any phone ever. Never seen something this bizarre with just one style of the same phone. There is nothing different between the Razr and the Razr Maxx. Same antennas, same LTE chip, same os, same layout, but only a different size battery. Yet the Razr does not have this issue. So could the battery be causing these problems? Literally, that is all that is different between the models. Is the backplate causing problems, since it is different than the razr? Is that capable of affecting the 4G signal? Is the heat from the bigger battery not dissipating as quickly and thus affecting the internal parts?
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Old June 16th, 2012, 10:57 PM   #126 (permalink)
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Same problems here, even wifi reception sucks compared to other phones we have (at least 20dbm lower than my LG). So i shut off wifi and then 4g shows good signal but actual data works only half the time.

First time vz customer and not sure if i should just cancel the service or get a different phone since i am still on the trial period.
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Old June 16th, 2012, 11:54 PM   #127 (permalink)
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Same problems here, even wifi reception sucks compared to other phones we have (at least 20dbm lower than my LG). So i shut off wifi and then 4g shows good signal but actual data works only half the time.

First time vz customer and not sure if i should just cancel the service or get a different phone since i am still on the trial period.
well, the Maxx aside for a moment...i can tell you that i've had sprint (4 years), t mobile (4 years), at&t (2 years), nextel (work phone), and now verizon for the past 5 years....and there is NO comparison in the 5 companies in terms of call quality, lack of dropped calls, and coverage....and it's all in favor (again, by a mile) of verizon. this particular Maxx problem i'm having is basically my first ever hiccup with anything related to verizon.

*and i've got no dogs in this race, and otherwise have zero affiliation with verzion in any capacity. just passing on MY experiences, again with regard to coverage, and call quality, etc.
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Old June 17th, 2012, 12:25 PM   #128 (permalink)
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This is one of the most baffling problems I have seen with any phone ever. Never seen something this bizarre with just one style of the same phone. There is nothing different between the Razr and the Razr Maxx. Same antennas, same LTE chip, same os, same layout, but only a different size battery. Yet the Razr does not have this issue. So could the battery be causing these problems? Literally, that is all that is different between the models. Is the backplate causing problems, since it is different than the razr? Is that capable of affecting the 4G signal? Is the heat from the bigger battery not dissipating as quickly and thus affecting the internal parts?
all good questions/theories wxman. i can't figure out why it's just starting to effect most of us in the past two weeks (albeit a small handful of people having the problem prior). i gotta think that the battery causing overheating would have surfaced earlier (to more people), and likewise, the pack plate interfering with reception. and again, why only some of the Maxx's out there? i don't get it.
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Old June 17th, 2012, 12:54 PM   #129 (permalink)
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I have Bionic. Noticed 4g going white from blue every 10 seconds or so dropping data. This started after the latest Gingerbread update on Friday. To me it looks like something got screwed up with the latest update at least on My phone. My service is in LA area.
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Old June 17th, 2012, 01:20 PM   #130 (permalink)
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I have Bionic. Noticed 4g going white from blue every 10 seconds or so dropping data. This started after the latest Gingerbread update on Friday. To me it looks like something got screwed up with the latest update at least on My phone. My service is in LA area.
interesting. my son has the Bionic also, and i keep asking him (over and over! lol) if he's having connectivity problems, and he keeps telling me that he's not. weird.

btw...we're in the LA (Los Angeles) area also...in the southern portion of LA County. and again, this started for me a week ago thursday (so i'm 10 days in to the problem) up in oakland, and has followed me all over the state back down here to So Cal.

let us know if your Bionic continues to have problems. thanks.
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Old June 17th, 2012, 01:34 PM   #131 (permalink)
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Hi bixler. Ya I am still having issues. Talked to Verizon and they walked me through changing battery and data setting but still have problems. Again, at least in my case I am almost positive the latest OS screwed something up since the update was installed late fri night and ever since yesterday morning (sat) I have had connectivity probs. I have read swapping sim card as an option but then again that seems not to have resolved things for many. I really hope I could get some answers.
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Old June 17th, 2012, 02:41 PM   #132 (permalink)
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The only other thing I can think of is there were errors introduced in some of the coding in the 6.12.181.XT912 update (Maxx) vs the 6.12.181.XT910 (Razr) update. Only have to an error on one line in a critical part of the os to create this mess. But I highly doubt this too, since not all phones with the update have this problem.
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Old June 17th, 2012, 04:59 PM   #133 (permalink)
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maybe a west coast 4g problem with verizon
I was in Chicago all last week and experiencing this, both in the suburbs and in the city. It was happening in all locations and now that I'm back in Seattle and have run some errands it's still happening in all locations.
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Old June 17th, 2012, 06:50 PM   #134 (permalink)
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I have had data drops too for the first time ever, in the last three days.

I never notice it at home since I have a wifi connection.

I'm not doing any phone changes since all these variables and one constant, we all have Verizon.

I'm gonna say Verizon is the culprit.
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Old June 17th, 2012, 07:07 PM   #135 (permalink)
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Talked to a friend earlier and both him and his wife are having these same problems with brand new rezounds.
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Old June 17th, 2012, 09:21 PM   #136 (permalink)
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Since I killed the VZW IM app 2 days ago, my DL speeds at home have doubled from 4 to 5 Mbs to 8 to 10 Mbs. I didn't experience the constant data drops, but did have connection issues where I was constantly at 1 bar, now a steady 2 to 3 bars. At work I never had any problems as I was closer to the tower.
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Old June 17th, 2012, 10:43 PM   #137 (permalink)
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Originally Posted by bixler777 View Post
pardon my ignorance on this: what 'update' did we have recently? was it something that would have been pushed down to my phone...even without me being aware?

thanks.
I'm talking about the last build that went out to everyone several weeks ago. I can't remember the build number off hand, and don't have my phone with me at the moment. I believe it might have been in April?

My data issues increased significantly after that update, but my wife's Maxx just started having issues in the last 1-2 weeks.
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Old June 18th, 2012, 12:12 PM   #138 (permalink)
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I have had data drops too for the first time ever, in the last three days.

I never notice it at home since I have a wifi connection.

I'm not doing any phone changes since all these variables and one constant, we all have Verizon.

I'm gonna say Verizon is the culprit.
But it's only DROID MAXX. Not even the same phone with a smaller battery has this problem (the good old DROID RAZR.) I guess the only thing we can do is to keep calling Verizon and Motorola.
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Old June 18th, 2012, 12:42 PM   #139 (permalink)
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But it's only DROID MAXX. Not even the same phone with a smaller battery has this problem (the good old DROID RAZR.) I guess the only thing we can do is to keep calling Verizon and Motorola.
dunno why it seems to be just the Maxx effected....yet....

why has this problem just surfaced (for the most part) in the past two weeks on phones that had heretofore worked perfectly fine?
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Old June 18th, 2012, 01:28 PM   #140 (permalink)
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dunno why it seems to be just the Maxx effected....yet....

why has this problem just surfaced (for the most part) in the past two weeks on phones that had heretofore worked perfectly fine?
That IS the million dollar question.
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Old June 18th, 2012, 01:37 PM   #141 (permalink)
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That IS the million dollar question.
and to reiterate my weekend findings....

IF i stay on 3g only, i seem to keep connectivity.

so it seems to be a 4g only problem...and only on the Maxx....yet not all Maxx's?

looks like a X File to me!
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Old June 18th, 2012, 02:25 PM   #142 (permalink)
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and to reiterate my weekend findings....

IF i stay on 3g only, i seem to keep connectivity.

so it seems to be a 4g only problem...and only on the Maxx....yet not all Maxx's?

looks like a X File to me!
The truth is out there!
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Old June 18th, 2012, 05:18 PM   #143 (permalink)
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Originally Posted by bixler777 View Post
and to reiterate my weekend findings....

IF i stay on 3g only, i seem to keep connectivity.

so it seems to be a 4g only problem...and only on the Maxx....yet not all Maxx's?

looks like a X File to me!
My wife and I have both tried switching to 3G only, and it didn't make a difference for either of our phones - we still lost data.

The one consistency with this issue seems to be that it's different for everyone.
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Old June 18th, 2012, 05:27 PM   #144 (permalink)
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My wife and I have both tried switching to 3G only, and it didn't make a difference for either of our phones - we still lost data.

The one consistency with this issue seems to be that it's different for everyone.

I haven't changed anything, and whattaya know, no data drops today. At all.
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Old June 18th, 2012, 06:08 PM   #145 (permalink)
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My wife and I have both tried switching to 3G only, and it didn't make a difference for either of our phones - we still lost data.
ouch. you're worse off than i am!
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Old June 18th, 2012, 07:06 PM   #146 (permalink)
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It's not just the Razr guys. It's across platforms many Bionics are having the same issues. 4G goes from blue to white and when it's white no data connection. I thought it was VZW bringing up new 4 G markets but it looks like its a Google Server issue because phones show good strong 3G or 4G connection to VZW but white indicating no connection to the Google servers.
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Old June 18th, 2012, 07:48 PM   #147 (permalink)
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It's not just the Razr guys. It's across platforms many Bionics are having the same issues. 4G goes from blue to white and when it's white no data connection. I thought it was VZW bringing up new 4 G markets but it looks like its a Google Server issue because phones show good strong 3G or 4G connection to VZW but white indicating no connection to the Google servers.
sure enough, i just checked over on the Bionic forum here, and they've got several different connectivity issue threads going on over there.

it's NOT just the Maxx.

hmmm....
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Old June 19th, 2012, 02:31 PM   #148 (permalink)
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Not only has my Maxx been dropping connection lately, but when I do have a 4G connection, it's terribly slow. speed tests from speedtest.net app have been:

download upload ping
.56Mbps 2.2Mpbs 107ms
.56Mbps 2.03Mbps 102ms
.30Mbps .65Mbps 601ms
.29Mbps 3.36Mbps 103ms
.30Mbps 2.4Mbps 115ms

and NO I do NOT have the upload & download columns mixed up, hehe. these results where with 3-5 bars in 4G area in Minneapolis, MN.
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Old June 19th, 2012, 03:32 PM   #149 (permalink)
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these results where with 3-5 bars in 4G area in Minneapolis, MN.
I just ran SpeedTest in Chanhassen:

Download Upload Ping
.61 mbps .03 mbps 779 ms

And that was with full 3G bars - not even a 4G connection for whatever reason.

I then switched my phone to 3G only then back and locked in a 4G signal. I re-ran the test and got:

Download Upload Ping
7.33 mbps .87 mbps 113 ms
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Old June 19th, 2012, 03:39 PM   #150 (permalink)
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I just ran SpeedTest in Chanhassen:

Download Upload Ping
.61 mbps .03 mbps 779 ms

And that was with full 3G bars - not even a 4G connection for whatever reason.

I then switched my phone to 3G only then back and locked in a 4G signal. I re-ran the test and got:

Download Upload Ping
7.33 mbps .87 mbps 113 ms
Just did the same thing... did not have the same results as you. Boo!

On 3G - down - .72Mbps up - .83 Mbps ping - 147ms
on 4G - down - .43Mpbs up - 4.42Mpbs ping - 109ms

I'm really hoping this is all apart of what everyone else is experiencing and that the ICS update will fix.
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