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Old July 11th, 2013, 08:11 PM   #1 (permalink)
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Default Ringtones and alarm tunes lost

It appears that connecting my RAZR to my laptop via a USB cable makes the choices for ringtone and the wakeup music for Alarm Clock Extreme go away. In the place of whatever choice I made is "unknown file". About the only possible cause that occurs to me is plugging in makes the SD card (with all the tunes) go away until the RAZR is disconnected and regains access to the SD. Thoughts? Comments? Cure?

Added: The notification sound (a "Droid" noise) is not affected by this problem. This is under V4.1.2.

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Old July 11th, 2013, 08:45 PM   #2 (permalink)
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I have an added notification on my Bionic and have the same condition that you do.

If the USB connection is set to Mass storage then the PC has exclusive control of the SD and SD-Ext cards and some default tone is inserted when needed on the Bionic side.

If the USB connection is st to Media device then the cards are shared by both the PC and Bionic and the added tone is used on the Bionic side.

In short ... use Media device instead of Mass Storage if it is important to you.

I assume this is the case on the Razr and Razr Maxx also.

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Old July 11th, 2013, 09:49 PM   #3 (permalink)
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Thanks for idea - I should have thought of this. For the life of me, though, I can't find or remember where this is set.
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Old July 11th, 2013, 10:07 PM   #4 (permalink)
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On the Bionic when you connect the USB cable a notification appears on the screen. If you pull it down it gives you the options to set.

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Old July 11th, 2013, 10:38 PM   #5 (permalink)
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I'll give it a try. I thought I saw a way into this choice independent of plugging in the cable, though.
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Old July 11th, 2013, 10:42 PM   #6 (permalink)
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That could be. I do not have the Razr so I can not investigate it. I just reported how to do it on the Bionic.

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Old July 12th, 2013, 07:23 AM   #7 (permalink)
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I moved my main ringtones and alarm sounds to internal storage to work around this problem. I only use a few so they don't take up much space. I can deal with the ringer being set back to default, but my alarm clock tone is pretty important to me. "DROOOOOOOIIIIID" just isn't going to wake me up. ;-)
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Old July 12th, 2013, 08:11 AM   #8 (permalink)
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Yes I had this second issue also. Added sounds on SD-Ext card ... USB Mass Storage Mode ... not available when connected ... reset to default on disconnect of USB. The solution to the second one is what you point out ... move the added sound files from the SD-Ext to the SD card.

(Since his were not permanently reset I did not mention it.)

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Old July 12th, 2013, 07:25 PM   #9 (permalink)
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I moved my main ringtones and alarm sounds to internal storage to work around this problem. I only use a few so they don't take up much space. I can deal with the ringer being set back to default, but my alarm clock tone is pretty important to me. "DROOOOOOOIIIIID" just isn't going to wake me up. ;-)
I'll get on that idea like a Bat Out Of Hell.
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Old July 12th, 2013, 07:26 PM   #10 (permalink)
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On the Bionic when you connect the USB cable a notification appears on the screen. If you pull it down it gives you the options to set.

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Indeed it does do that - that explains where I saw this screen before. Thanks again for the help!
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Old July 12th, 2013, 09:54 PM   #11 (permalink)
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I got on the idea of moving ringtones and alarm clock sounds to internal storage and... shot down in flames. /system/media/audio/ringtones (for example) is marked read-only. So what am I missing (and yes, I do have superuser capability)? (I have a nice soft piece of wall marked out for when I start banging my head on said wall...)
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Old July 13th, 2013, 12:14 AM   #12 (permalink)
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On the Bionic I put mine in /sdcard/Notifications ... a single .mp3 file.

There is also a /sdcard/Ringtones ... I have added nothing there.

I seem to remember that when you power on the phone it searches for notifications and ringtones and adds them to the various lists. You probably need to power off/power on for the ringtones to be recognized.

Also ... on the sd-ext card you probably have them stored in ... something/Ringtones or ... something/Notifications. You will probably need to change the name. Mine are in /sdcard-ext/tlanet/copy_to_notifications and /sdcard-ext/tlanet/copy_to_ringtones

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Old July 13th, 2013, 07:30 AM   #13 (permalink)
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Just to confirm, /sdcard-ext is where? Is it internal with a funny name or really on the SD? I've never been clear on this item's true location.
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Old July 13th, 2013, 09:13 AM   #14 (permalink)
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It is one of the most confusing things in the Android environment. Different apps use different names for the same thing.

My references were using File Manager ... /sdcard is the internal SD card and /sdcard-ext is the removable SD card.

It is a file structure like Windows has a file structure.

What you need to do is to see if the root of the internal SD card has a Notifications folder and a Ringtones folder. If yes ... copy your mp3 files into the appropriate one. If no ... create the folders with those names in the root and copy your mp3 files into them. Then reload the system.

If you are attempting to do it when not connected to a PC by USB ...
what app are you using?

If you are attempting to do it when connected to a PC by USB ... what USB mode are you using?

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Old July 28th, 2013, 09:27 PM   #15 (permalink)
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Razr flat-out doesn't work under Jelly Bean. Google "forgot" to test it. I asked VZN for a replacement handset - and the problems have proliferated; amongst them my Razr remembers a ringtone for a shorter period than the half-life of Radon222.
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Old July 28th, 2013, 10:15 PM   #16 (permalink)
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my Razr remembers a ringtone for a shorter period than the half-life of Radon222.
Is the Ringtone stored on the SD-Ext card and are you connecting the Razr to a desktop computer with a USB cable? This will reset the Ringtone every time you make the USB connection.

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Old July 28th, 2013, 11:11 PM   #17 (permalink)
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Razr flat-out doesn't work under Jelly Bean. Google "forgot" to test it. I asked VZN for a replacement handset - and the problems have proliferated; amongst them my Razr remembers a ringtone for a shorter period than the half-life of Radon222.
The alarm and ringtone issue not withstanding, my RAZR MAXX under V4.1.2 works just fine. With one notable exception. For no obvious reason, I wound up in a boot loop while the phone was set up to operate in the Bahamas. BaTelCo doesn't support a feature called fast dormancy (involved with reducing battery drain). Build.Prop has to be edited to suppress fast dormancy; it's possible this contributed to the crash. Or not. Otherwise, the phone has worked quite well here in the US and in Europe (GSM-land). YMMV
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Old July 29th, 2013, 12:19 PM   #18 (permalink)
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Thom

You may be on to something, but first I need clarification; given that I believe in a multiverse existense, I need to ask you which universe you are referring to - mine - or Moto's?

In my universe, I have NOT connected the Razr to my computer, but I do occasionally receive notification from Moto's universe that IT believes I have. To wit, when charging in the car, Moto tells me that the USB is being used for data - I forget the exact message (I don't "text" and drive). This (erroneous) indication combined with your initial premise (my ringtones are indeed on my SD), leads me to believe your diagnosis.

I have not verified that the loss-of-ringtone comes immediately after car-charging Moto, but I have now down-loaded my ringtones* in hopes that the problem will be eliminated.

Thanks!







*I realize in the pure interest of science, I shouldn't have downloaded, but rather empirically demonstrated that there is a 1.0 correlation between car-charging and ringtone-loss. But the pragmatist in me says, "Enough's enough!"
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Old July 29th, 2013, 01:41 PM   #19 (permalink)
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1. Create a folder called Ringtones (another called Notifications if you have any) in the root of your non-removable storage, move your Ringtone sound files to it, reboot your phone.

2. Change the folder name on your external SD card to not be Ringtones or Notifications.

3. Go into System settings and you should see your ringtones. Pick the one you want. (There will be duplicates if you didn't do 2.)

I think this will solve the problem.

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Old July 29th, 2013, 02:04 PM   #20 (permalink)
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Again, thanks.
But again, this is all Jelly Bean. I have thirty such problems which I didn't have prior to the new Operating System being foisted on me.
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Old July 29th, 2013, 02:14 PM   #21 (permalink)
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Oh ... I thought you wanted it to work.

I think if you look around at what's happening with new phones being released you will notice that removable SD cards seem to be phasing out.

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Old August 2nd, 2013, 10:46 AM   #22 (permalink)
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Nope.
This isn't working.
Itz this crap phone (and this is a replacement).
43 bugs - I won't list them here - or I'll be put in the penalty box again.
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Old August 2nd, 2013, 11:45 AM   #23 (permalink)
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From what I've seen when connecting by USB to my desktop ... if Ringtones were on SD-Ext card they were not available and it resets to the default. When the USB is disconnected it continues to use the defaults.

I seems that when the Bionic initially loads it scans the SD and SD-Ext cards looking for folders called Ringtones and Notifications. It then adds all the sound files it finds to its lists.

So ... after you establish those folders on your SD card (and not the SD-Ext card) you have to power off/power on for it to rebuild the lists pointing to the correct files.

I did not design it. I did not implement it. I had ONE notification sound that I REALLY LIKE and of all things it is the iPhone notification sound.

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Old August 17th, 2013, 02:04 PM   #24 (permalink)
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Nope
Still doesn't work
Lets take a new approach - has anyone experienced an Android that DOES work (by "DOES', let's set a threshhold of, say, 60% functionality). I'm oh-for-eight.
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Old October 2nd, 2013, 11:04 PM   #25 (permalink)
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I've waited six weeks - and received ZERO affirmative replies, do it appears nobody has experienced a working Android of any variety - confirming my experience.

Aside from teeny-boppers who, like, love the, like, graphics on, like, all the video games, I guess consensus is Android sucks.
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Old October 3rd, 2013, 03:21 PM   #26 (permalink)
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Lets take a new approach - has anyone experienced an Android that DOES work (by "DOES', let's set a threshhold of, say, 60% functionality). I'm oh-for-eight.
My phone works. 100%. In fact, I haven't owned a phone that hasnt worked. If you'd like to report a bug, I'd suggest contacting motorola on their support page.

In the meantime, lets remember to keep it respectful and be civil toward one another.
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Old October 3rd, 2013, 03:37 PM   #27 (permalink)
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So, by "worked", you mean:
Your phone still allows you to select ringtones? Or you haven't tried?
Your phone connects more than 80% of the time to a Bluetooth device? Or you haven't tried?
Your phone crashes fewer than 4x a day? Or you don't turn it on?
Your phone accesses internet > 50% of the time (using the same wifi that your PC uses successfully ~99% of the time)? Or you don't use the web?
Your phone battery lasts longer than 2 hours? Or you leave it plugged in all day?
Your phone responds over 50% of the time when you touch the screen? Or you don't touch the screen?
Your phone never dials numbers on its own? Or you don't use it for calls?
Your phone navigation system crashes less than 50% of the time? Or you don't use navigation?
Your phone allows you to edit a page such as this? Or you don't use your phone for communication?

Just a few metrics to better understand your definition of "works".
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Old October 3rd, 2013, 03:42 PM   #28 (permalink)
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Quote:
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So, by "worked", you mean:
Your phone still allows you to select ringtones? Or you haven't tried?
Your phone connects more than 80% of the time to a Bluetooth device? Or you haven't tried?
Your phone crashes fewer than 4x a day? Or you don't turn it on?
Your phone accesses internet > 50% of the time (using the same wifi that your PC uses successfully ~99% of the time)? Or you don't use the web?
Your phone battery lasts longer than 2 hours? Or you leave it plugged in all day?
Your phone responds over 50% of the time when you touch the screen? Or you don't touch the screen?
Your phone never dials numbers on its own? Or you don't use it for calls?
Your phone navigation system crashes less than 50% of the time? Or you don't use navigation?
Your phone allows you to edit a page such as this? Or you don't use your phone for communication?

Just a few metrics to better understand your definition of "works".
I have NONE of the issues you're describing on any of my devices. Sounds to me like you may have gotten a lemon. I'd suggest contacting the manufacturer or your insurance company.

Since this is a replacement, also ask about a lemon policy. Many will give you a different device type altogether if you've had a few bad ones in a row.
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Old October 3rd, 2013, 04:39 PM   #29 (permalink)
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90% of these issues came with the new (ice cream) release. Verizon told me that I shouldn't have opted for the opsys upgrade - and that all they'd do is send an identical device. I accepted - and have identical issues. I called again and got the same story.

Admittedly, I push the envelope a bit, attempting to use the full proclaimed functionality. But all of the above issues are normal experiences for me on both Moto's, under IC,so I find it difficult to believe others with my device are skating smoothly.

Eight devices - eight lemons? I don't think so. Android just simply isn't designed for prime-time.
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Old October 4th, 2013, 08:18 AM   #30 (permalink)
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Android just simply isn't designed for prime-time.
I don't for a moment doubt that you're experiencing the problems you say you are, but they're material for a new topic. Let's keep this one focused on subject of "Ringtones and alarm tunes lost", please.
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Old October 4th, 2013, 08:54 AM   #31 (permalink)
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Quote:
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I've waited six weeks - and received ZERO affirmative replies, do it appears nobody has experienced a working Android of any variety - confirming my experience.

Aside from teeny-boppers who, like, love the, like, graphics on, like, all the video games, I guess consensus is Android sucks.
How do you come to that conclusion. It only means that others find your post uninteresting and are not prepared to reply.
As a notice I have no problems what so ever with my Razr Maxx with 4.1.2 installed in fact it works better than my iPhone 4s.
And Android has not become the #1 phone OS by being sucks.
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Old October 4th, 2013, 09:09 AM   #32 (permalink)
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Well, I was very serious. I needed to find a working phone - need it even more now, since my moto inexplicably - and totally - died yesterday.

I certainly don't need a 4th moto, so I am soliciting suggestions.

As to the ringtone issue which is the subject of this thread, I don't believe there is any solution whatsoever.

My ringtones continually disappeared like raindrops landing on the Sahara.
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Old October 4th, 2013, 09:56 AM   #33 (permalink)
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If you want to address the problems you are having with the Razr I'm sure there are a number of people here who are willing to lend a hand. (Deriding the Razr will simply drive them away.)

If you want to move to a different device try posting what you are looking for in ... Device/Carrier Comparisons - Android Forums ... where there are numerous discussions of device comparisons.

Good luck.

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Old October 15th, 2013, 11:03 AM   #34 (permalink)
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Given that there might be others considering a purchase of a Razr, it would be irresponsible of me NOT to deride this worthless paperweight.

Some day you might consider reading the story of The Emperor's New Clothes.
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