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Old May 20th, 2011, 02:27 PM   #1 (permalink)
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Default Defective DX2?

So I'm trying to activate my freshly arrived DX2, but when I hit the activate button and it rings the activation line, i hear a dialtone that repeats every second. Beep, beep, beep.

This interferes with the voice prompt system, so I can't really do anything. No dialpad ever appears.

Unless I can figure out a way to bypass the activation screen, it doesn't look like I'll be playing with this phone very much before sending it back.

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Old May 20th, 2011, 02:30 PM   #2 (permalink)
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you can just bring it to a store, they will do it for you.
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Old May 20th, 2011, 02:31 PM   #3 (permalink)
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same thing happened to me. it eventually connected me to a rep. they activated it for me and had me do some test calls...no more beeping. seems like an activation issue.
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Old May 20th, 2011, 02:36 PM   #4 (permalink)
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...you can also do it online in your VZW acct.

If you take it to a store they may charge you a fee.

you can also call customer care with another phone and do it over the phone for free.
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Old May 20th, 2011, 02:37 PM   #5 (permalink)
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Yup, count me on this list. It also connected me to a rep but I decided to shut the phone off and try again.

Upon restart, it prompted me to add my accounts. I just skipped that, dialed *228 and I was able to successfully follow the prompts and activate with no more beeping.
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Old May 20th, 2011, 02:42 PM   #6 (permalink)
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Had same problem...just sign on to your VZW account online and activate that way then activation should go smoothly on phone.
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Old May 20th, 2011, 02:49 PM   #7 (permalink)
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There we go. Couldn't do it from the network, but was able to call from another phone and get it done. Thanks guys, nothing more to see here.
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Old May 20th, 2011, 08:18 PM   #8 (permalink)
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Quote:
Originally Posted by blog View Post
So I'm trying to activate my freshly arrived DX2, but when I hit the activate button and it rings the activation line, i hear a dialtone that repeats every second. Beep, beep, beep.

This interferes with the voice prompt system, so I can't really do anything. No dialpad ever appears.

Unless I can figure out a way to bypass the activation screen, it doesn't look like I'll be playing with this phone very much before sending it back.
there is an easier way. Click on emergency call to bring the dialpad, thats what I did and dialed *228 and it connected me to automated activation process and asked me to verify my order number and I hit yes and waited 30 seconds and everything was done.
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Old May 20th, 2011, 09:13 PM   #9 (permalink)
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Same thing happen to me. I activated it on vzw.com and it fixed the issue.
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Old December 5th, 2011, 10:54 AM   #10 (permalink)
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Quote:
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there is an easier way. Click on emergency call to bring the dialpad, thats what I did and dialed *228 and it connected me to automated activation process and asked me to verify my order number and I hit yes and waited 30 seconds and everything was done.
nkd for best answer. This worked like a charm! I thought the phone was defective until I saw this thread.
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Old December 6th, 2011, 08:17 AM   #11 (permalink)
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The same thing happened when I recieved my replacement x2. another one sent and the same thing. went into a Verizon store and it turns out that they never assigned the new phones serial # to my account so it wouldn't activate. the rep punched in the serial # of the second phone they sent me and it worked.
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