Yesterday, I received a phone call from Motorola on my cell phone. The individual was very courteous and nice, so that was a plus. Now for the information so take this anyway you want. I myself am a little skeptical, but at least I got more information from them than what Iíve gotten in the past.
For ICS, they are currently testing the X2 for issues and bugs. The evaluation is not just talking it over on whether itís worthy of ICS or not, but they have developers working on compiling, debugging and testing to ensure they get the ICS upgrade to work along with their applications. Unless they run into major issues, there should be an ICS upgrade some day. Just not sure when. Also, he ensured me they are not dropping support for the X2.
As for the unlocked bootloaders, they are currently in talks/negotiations with the carriers and this is what is taking so long. They are also investigating how to implement it so as to help protect the users from security issues, including data security (PI, etc).
The Motorola representative apologized for not getting back to me with this information sooner, but he wanted me to be assured that Motorola DOES take its customerís complaints/issues seriously. I did explain to him how ASUS and HTC have already unlocked their bootloaders, and he said he understands, but Motorola takes security very seriously, especially when it comes to its customers.
In many ways, I can understand where heís coming from. Now, whether this is a canned response or not, whoís to say. As he was speaking to me, it did not sound like he was reading from a script.
I at least appreciate the phone call. That was much better than an email back so that I could actually converse with the person who was very polite and helpful.
Now, I guess the only thing we can do is wait and see what happens. He stated also that the ICS update page WILL be updated once they have made a decision on whether ICS will come to the X2 or not. Until then, it will stay the way it is, which could be months as they are still compiling, testing and debugging.
I did ask him if they were actually trying to compile it on the X2 and he said ďyesĒ, so unless heís feeding me a line of BS, then this is a good sign.
So, at this point, Iím going to sit back and see what happens. If by the middle of the year at the latest, nothing comes of this, then it might be time to start hounding them again, with tact of course.
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Well, as many may already know, there are news items being posted on a lot of android/mobile websites about a letter a person received from Motorola. Well, that person was me and it's not good. For those that are not aware of this, I finally received an email response from Motorola concerning the unlocking of the bootloader and ICS for the X2. The bootloader response is the same: as carriers allow. The ICS question was not good. Here is the response I received:
I am responding to the complaint you filed with Better Business Bureau regarding our Droid X2 model phone. I reviewed your recent case notes and it is noted that you received information from Motorola regarding Bootloader unlock and Ice Cream Sandwich.
We are working to balance the operator requirement for security to the end user, while supporting the developer communities desire to use these products as a development platform. It is our intention to enable the unlockable/relockable bootloader currently found on Motorola XOOM on other devices, where carrier and operators will allow it. This process is requiring a good deal of consideration and technical infrastructure and we have no announcements to make at this time for unlocking any devices.
Droid X2 is not on our list of devices that are slated to get Ice Cream Sandwich, but that does not mean it is not continuing to get support. Though it will remain on Gingerbread it is eligible for software updates if itís determined that any are needed.
The Motorola Droid X2 is the successor to the original and hugely popular Motorola Droid X for Verizon Wireless. The original DROID kicked off the madness, the Droid X offered awesomeness with a larger and touch-screen only display, and now the Dro... Read More