Droid Swap, In-Store Vs. Calling

hooper2 · July 20th, 2010, 08:49 PM

My wife's droid's lock button is broken... Just stopped working.

Should I call Verizon to have them send out a replacement or go into a Verizon store? Would going into a store prevent her from getting a refurb? It was purchased in Jan of this year, so it should still be under warranty, right?

Any suggestions would be greatly appreciated!!

loomer · July 20th, 2010, 09:48 PM

Are you looking to get a refurb? I would think going to the store will have a tech maybe look over the phone to see if they can fix it first before ordering another phone. If you call, the refurb will be their solution.

nstallion · July 20th, 2010, 09:50 PM

Verizon is about to axe the Droid because the Droid 2 is just around the corner. Chances are you will be getting a refurb no matter what you do.

takeshi · July 21st, 2010, 08:27 AM

Quote:

Originally Posted by hooper2

Would going into a store prevent her from getting a refurb?

Not necessarily. The only thing you're guaranteed to prevent is the wait time for shipping.

loomer · July 21st, 2010, 02:17 PM

Quote:

Originally Posted by nstallion

Verizon is about to axe the Droid because the Droid 2 is just around the corner. Chances are you will be getting a refurb no matter what you do.

Ahhh yes. The DROID 2. Almost forgot with all the DROID X hype.

deekum1627 · July 21st, 2010, 02:37 PM

i would go to the store and see what they can do

BlueIce5249 · July 21st, 2010, 02:49 PM

Depending on who's actually replacing it will tell you if you're getting a refurb or not. From my experience, I've never gotten a refurb from an exchange that was the manufacturer's fault. If they no longer make that phone, they give you the closest available new model phone.