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Old November 9th, 2009, 02:56 PM   #1 (permalink)
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Default Tracking Droid Software and Hardware Problems

There has been a lot of posts about problems with the first batch of Droids with a lot of them being returned.

Is there a serial number series that identifies these early phones?

Or maybe some other manufacturing code?

I'll be getting mine soon and it would be nice to be able to avoid getting a Lemon.

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Old November 9th, 2009, 03:05 PM   #2 (permalink)
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Not sure, all I know is that I just got back from exchanging mine for a new one and there is a night and day difference from the old to the new.
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Old November 9th, 2009, 03:14 PM   #3 (permalink)
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+1. I'd like to know whether or not my phone could be a lemon that's just not showing any problems AT THE MOMENT.
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Old November 9th, 2009, 03:15 PM   #4 (permalink)
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There's a thread on this exact topic over at HowardForums. It doesn't look like any specific batch can be defined good or bad.

HowardForums: Your Mobile Phone Community & Resource - Motorola DROID Software and Hardware Tracking Thread
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Old November 9th, 2009, 03:16 PM   #5 (permalink)
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What are the problems to look for???
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Old November 9th, 2009, 03:30 PM   #6 (permalink)
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Holy moley, there are a lot of problems! Motorola Droid OTA Update Coming December 11th? | Android Phone Fans
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Old November 9th, 2009, 03:41 PM   #7 (permalink)
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I had a problem with the L key on the physical keyboard so I returned it. As it turns out, the screen responsiveness on the 2nd phone was SO much better than the 1st. Had I not had the keyboard problem I might not have realized how much I was missing.

Love the phone - love it. Hope the camera autofocus issue fixes the terrible picture quality.
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Old November 9th, 2009, 04:37 PM   #8 (permalink)
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Hmm.... I think my purchase date is getting pushed out some.
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Old November 9th, 2009, 05:30 PM   #9 (permalink)
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Mine works great and I'm sure most of them are actually without problems. People are more likely to post when they have a problem so you are going to see a lot of that whenever a new phone comes out
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Old November 9th, 2009, 06:06 PM   #10 (permalink)
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Mine has HORRIBLE screen keyboard lag when posting on forums and of course the focus on the camera sucks. I may go to the store and exchange it just to be on the safe side.
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Old November 9th, 2009, 06:42 PM   #11 (permalink)
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Quote:
Originally Posted by bwsmith View Post
Mine has HORRIBLE screen keyboard lag when posting on forums and of course the focus on the camera sucks. I may go to the store and exchange it just to be on the safe side.
Never know what you might end up with....
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Old November 9th, 2009, 07:00 PM   #12 (permalink)
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Quote:
Originally Posted by Droidin View Post
Hmm.... I think my purchase date is getting pushed out some.
And if you have kids, a job, or like taking a shower you may need to push it out even further.
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Old November 9th, 2009, 07:11 PM   #13 (permalink)
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Quote:
Originally Posted by andrewdoane View Post
Nothing about the restarting issues? I guess that might mean its a hardware problem then.

Can anyone that's had issues with theirs describe what those issues were so the rest of us know what to look for?
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Old November 9th, 2009, 08:55 PM   #14 (permalink)
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Originally Posted by andrewdoane View Post

If they do the updates in December, will it apply for the people that bought the phone before the updates are available?
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Old November 9th, 2009, 09:04 PM   #15 (permalink)
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Never know what you might end up with....
I am going to check the build date on the new one make sure it is 42/09 or better.
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Old November 9th, 2009, 09:06 PM   #16 (permalink)
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Quote:
Originally Posted by GrOoVyBeCcA View Post
If they do the updates in December, will it apply for the people that bought the phone before the updates are available?
Yes, you can expect several updates to the software. There's an option in the settings to check for updates.
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Old November 9th, 2009, 09:20 PM   #17 (permalink)
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Thanks for answering my question OldNose. I haven't gotten the phone yet, I'm actually planning on getting it this weekend. Just wanted to know if I should wait until the updates are done before getting it. BUt since they're done automatically I can get my phone this weekend and be able to upgrade it when it's available!
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Old November 10th, 2009, 11:07 PM   #18 (permalink)
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Traded in my Droid today for a different one and so far so good. HUGE difference on the physical keyboard and no email lockups yet. The rep even went through all the boxes and found me one with 41/09.
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Old November 10th, 2009, 11:44 PM   #19 (permalink)
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yeah, mine works great so far except for on message being stuck in the notifications, see the thread i started. Any way as far as build number mine is a esd20, and the only indication on the box to a date is 10/24/09.
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Old November 10th, 2009, 11:47 PM   #20 (permalink)
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not looking for the build number, but the manufacturing code, which corresponds to the week of the year and the year. If you read the thread at Howard Forums, you'll see.

The OP wrote a black sticker, but the one I have has white stickers with black lettering. My week of manufacture is 42, of course the year is 09, so I have a 4209 code on the sticker.
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Old November 11th, 2009, 12:02 AM   #21 (permalink)
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Quote:
Originally Posted by johnlgalt View Post
not looking for the build number, but the manufacturing code, which corresponds to the week of the year and the year. If you read the thread at Howard Forums, you'll see.

The OP wrote a black sticker, but the one I have has white stickers with black lettering. My week of manufacture is 42, of course the year is 09, so I have a 4209 code on the sticker.
I guess I'll have to try to exchange mine.. have had it for about 4 days and it has frozen or re-started at least several times a day.. some lag issues also..

Darn... I was just getting it all set up too..
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Old November 11th, 2009, 12:59 AM   #22 (permalink)
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Mine is a 40/09 per inside the battery compartment..............
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Old November 11th, 2009, 01:15 AM   #23 (permalink)
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Mine is 40/09 without any problems so far.
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Old November 11th, 2009, 01:21 AM   #24 (permalink)
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Mine is a 40/09 per inside the battery compartment..............
Same here. I havent had any problems so far. Other than infatuation...
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Old November 11th, 2009, 01:33 AM   #25 (permalink)
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mine is a 42/09 and i have no problems,
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Old November 11th, 2009, 01:41 AM   #26 (permalink)
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41/09 No problems.
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Old November 11th, 2009, 03:32 AM   #27 (permalink)
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Yeah, I only thought mine had the one little glitch......check over at the Motorola Forums, something has been happening, look up the thread about auto rotate and let me know if yours is still working correctly. Mine was until tonight when I think mine has been receiving signals from some where........
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Old November 11th, 2009, 09:13 AM   #28 (permalink)
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Mine is 39/09 and working 100% perfectly...
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Old November 11th, 2009, 09:31 AM   #29 (permalink)
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I have a 4109 model, and I haven't really had any problems. There is a little bit of lag on the virtual keyboard, but I think that is a software issue and not a problem with the hardware. I also think that if they ever decide to upgrade and support multitouch for it, like the milestone, that it's responsivness would significantly improve.
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Old November 11th, 2009, 09:38 AM   #30 (permalink)
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42/09 here with no trouble at all.
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Old November 11th, 2009, 09:38 AM   #31 (permalink)
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39/09
The only thing I ran into was the home page landscape vs portrait issue/feature.
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Old November 11th, 2009, 09:58 AM   #32 (permalink)
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Default lemon?

So the Droid is an awesome phone, and I've been watiching it for a few months before I picked it up last Sunday, in fact I'm on it right now, my only concern is that I may have a lemon.....? It freezes and reboots about 4 times a day so far, and when I plug it into either my car or my friend's car there will be a horrible clicking sound in the left speaker when playing music.. I've tried Google'ing the problem, but it's to no avail. Has anyone else had these problems?
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Old November 11th, 2009, 10:00 AM   #33 (permalink)
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Quote:
Originally Posted by zhou View Post
So the Droid is an awesome phone, and I've been watiching it for a few months before I picked it up last Sunday, in fact I'm on it right now, my only concern is that I may have a lemon.....? It freezes and reboots about 4 times a day so far, and when I plug it into either my car or my friend's car there will be a horrible clicking sound in the left speaker when playing music.. I've tried Google'ing the problem, but it's to no avail. Has anyone else had these problems?
Definitely bring it back to Verizon and get a replacement. It's not supposed to do either of those things. You are still within your 14 days to return it and get a replacement.
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Old November 11th, 2009, 10:03 AM   #34 (permalink)
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Quote:
Originally Posted by zhou View Post
So the Droid is an awesome phone, and I've been watiching it for a few months before I picked it up last Sunday, in fact I'm on it right now, my only concern is that I may have a lemon.....? It freezes and reboots about 4 times a day so far, and when I plug it into either my car or my friend's car there will be a horrible clicking sound in the left speaker when playing music.. I've tried Google'ing the problem, but it's to no avail. Has anyone else had these problems?
Mine seems to click when I play music through my car stereo and the volume on the phone itself is maxed out. If I turn it down the periodic clicking goes away -- not sure if that's normal or not...
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Old November 11th, 2009, 10:06 AM   #35 (permalink)
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I'm trading mine in today. My ability to receive and send email is spotty. I have to delete my email account every day and reinstall it. Plus, every day there is a period of about 2 or 3 hours where I can't get any email at all. Also, the incoming email settings do not stick, I'm constantly having to go back and change them again and again. It's making me HATE this phone.
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Old November 11th, 2009, 10:10 AM   #36 (permalink)
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Thank you, I guess I just needed someone to tell me I need a replacement, lol. It's hard breaking away from this phone, haha. But ya, with the sound that's exactly what I'm experiencing too! I don't know if that a problem with a few batches, or just ours "NoSenseWorrying", regardless I plan on getting a replacement, and maybe you should too just incase it's ahardware thing.
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Old November 11th, 2009, 10:13 AM   #37 (permalink)
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Quote:
Originally Posted by smegoul View Post
39/09
The only thing I ran into was the home page landscape vs portrait issue/feature.
Phil
fyi, the homescreen is not supposed to autorotate. if thats what you were referring to.

oh, and i cant believe the title of this thread? full of lemons? i dont know about that... this thread needs to get buried.
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Old November 11th, 2009, 10:14 AM   #38 (permalink)
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Quote:
Originally Posted by zhou View Post
Thank you, I guess I just needed someone to tell me I need a replacement, lol. It's hard breaking away from this phone, haha. But ya, with the sound that's exactly what I'm experiencing too! I don't know if that a problem with a few batches, or just ours "NoSenseWorrying", regardless I plan on getting a replacement, and maybe you should too just incase it's ahardware thing.
I'm starting to think I may need to -- I've also had some trouble trying to sync music to my phone as well. Both my phone and laptop end up freezing and I can't unmount the mass storage

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Old November 11th, 2009, 10:32 AM   #39 (permalink)
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39/09 here, no rebooting, no freezing, but my external speaker did get "stuck"? yesterday where the audio was only coming out of the ear piece, a simple power cycle fixed it.

not sure if thats worth returning it or not, or if it was a hardware or software glitch

ive had mine since friday and have had virtually no issues whatsoever
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Old November 11th, 2009, 10:43 AM   #40 (permalink)
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Quote:
Originally Posted by ajm144k View Post
fyi, the homescreen is not supposed to autorotate. if thats what you were referring to.

oh, and i cant believe the title of this thread? full of lemons? i dont know about that... this thread needs to get buried.

Yes it does. If your is not then there is something wrong with the software. Mine auto rotated on the lock screen, the home screen on the contacts, on search from the home screen, all without pulling out the keyboard. I know mine did this, now it does not.

Check the forums over at Motorola under droid, there are plenty of other people saying the same thing.
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Old November 11th, 2009, 11:30 AM   #41 (permalink)
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Smile Droid freezing up!

Hi all, I really love my new Droid, but I too am having issues with it freezing up and kicking me out of my sessions. The Motorola "bat" does pop up on the screen, so is it best to return my phone and get a replacement????

If so...bummer, I just shelled out $20.00 for a screen protector.
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Old November 11th, 2009, 11:30 AM   #42 (permalink)
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40/09 here and no issues. Well, my invisisble shield took an extra day to get here, heh, and i actually for the first time ever and numerous (over 45) phones, I actually have one I like and can smile about.

but I'll be sure to chime in if anything crops up. EDIT: oops, spoke too soon!!
I cant save email attachments, at all! This may be more user error than phone. But as far as I have tried there is no option but to open, which lets me view or hear the attachment and then boots me right back to the email. no option to save.


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Yes it does. If your is not then there is something wrong with the software. Mine auto rotated on the lock screen, the home screen on the contacts, on search from the home screen, all without pulling out the keyboard. I know mine did this, now it does not.

Check the forums over at Motorola under droid, there are plenty of other people saying the same thing.
I believe I read somewhere that was a software change of some sort...
I'll try to find it. Mine rotates but not on certain pages, I'm sure thats software though, due to it only being certain pages and the fact that the phone sensing if it's next to my ear or not works beautifully. If it were hardware, I doubt those other features would work and that it would only happen on specific pages/things.
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Old November 11th, 2009, 11:58 AM   #43 (permalink)
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42/09 and no problems as of yet. The battery is running phenomenally as well.
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Old November 11th, 2009, 01:04 PM   #44 (permalink)
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Quote:
when I plug it into either my car or my friend's car there will be a horrible clicking sound in the left speaker when playing music
You can't have media volume at max. Turn it down at least one notch.
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Old November 11th, 2009, 01:05 PM   #45 (permalink)
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I wanted you'al opinion:

the only glitch I have had is one day after using it quite a bit, I plugged it in outlet to charge and for some reason, the "droid" voice was stuck. I rebooted and it was fine.
I checked and mine is a 4109. Earlier on, I downloade the dockrunner app but did not click on it on the notification screen, but cleared it instead. I was not able to find the app in the app tab until I rebooted the droid... that's about all that has happened so far.

Would you say this is worth exchanging or just regular software glitches that occur in any gadgets!?

thanks
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Old November 11th, 2009, 01:15 PM   #46 (permalink)
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Quote:
Originally Posted by jojo69 View Post
I wanted you'al opinion:

the only glitch I have had is one day after using it quite a bit, I plugged it in outlet to charge and for some reason, the "droid" voice was stuck. I rebooted and it was fine.
Also had times where unless i rebooted, some apps i downloaded did not show inthe app tab... but other than that, never really had any major mishaps... I checked and mine is a 4109.

Would yousay this is worth exchanging or just regular software glitches that occur in any gadgets!?

thanks
seems like a lot of glitches. could be built-in memory problems. i'd exchange it.
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Old November 11th, 2009, 01:37 PM   #47 (permalink)
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I just talked to VZW rep who confirmed that the phone is under warranty for a year. So if glitches persist, then I will exchange it, but I think that at this point in time, It;s not enough hardware issues on mine to warrant finding the time to go to the store and re-do my whole custom setup
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Old November 11th, 2009, 01:45 PM   #48 (permalink)
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42/09 here.. no problems.
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Old November 11th, 2009, 02:01 PM   #49 (permalink)
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If your Droid is rebooting and/or freezing, return it to vzn. I had one that was rebooting, with no apparent reason at all, several times a day. I brought it back and had it replaced, no questions asked. I have had NO rebooting issues with my replacement Droid. It must be a hardware problem. I think mine is 4009 but don't know what the old one was.
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Old November 11th, 2009, 02:14 PM   #50 (permalink)
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I checked the Mototola web site and I called a Motorola Rep at 1-800-734-5870. That is their Android support number. Both State that the phone is not supposed to rotate on the home screen and contacts unless the keyboard is pulled out or the phone is placed in the car or home docking station. The docking stations have a magnet in them and when applied to the back of the phone the phone will go into horizontal screen mode. If you think it once did and now doesn't be glad your phone is now working properly. The power of suggestion is great. If you are having a problem then get real help if not don't let someone else make you think you are.
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