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Old November 13th, 2009, 03:09 PM   #1 (permalink)
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Default Exchange Account Setup Question

My company's exchange server is similar to mail.company.com/exchange, but when I put in that address, it removes the "/exchange" and it gives me an error saying "Unable to open connection to server"

Is there a way around this, or am I stuck w/o the abilty to syn my work email?

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Old November 13th, 2009, 03:19 PM   #2 (permalink)
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Does your company support Outlook Web Access (OWA)? If so, try logging in to OWA, and then once you're looking at your inbox, see what's in the address bar. It might be the real address of your mail server, while what you have is just a forwarding address, so to speak.

Our OWA address is: www.example.com/exchange, but when I'm logged in, it's [somethingelse].example.com/exchange. Android accepted just [somethingelse].example.com without the trailing /exchange.
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Old November 13th, 2009, 03:30 PM   #3 (permalink)
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After I log into OWA, the address bar shows the same address that I put into the email settings on the Droid. I tried taking off the trailing /exchange in my browser and I get this error.

Directory Listing Denied

This Virtual Directory does not allow contents to be listed.
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Old November 13th, 2009, 05:50 PM   #4 (permalink)
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To add more to this problem, I was able to send an email via my corporate account from my Droid, so I am able to send emails, but when I try to receive, it errors saying "Unable to open connection to server."
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Old November 13th, 2009, 05:55 PM   #5 (permalink)
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Quote:
Originally Posted by reggie View Post
To add more to this problem, I was able to send an email via my corporate account from my Droid, so I am able to send emails, but when I try to receive, it errors saying "Unable to open connection to server."
Take a look at this thread:Exchange FAQ, Solutions, and summary
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Old November 13th, 2009, 05:58 PM   #6 (permalink)
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Oh I didn't see my post in there.

But try OWA through the browser. My whole left panel gives an access denied in the browser, but I CAN click on my emails and view them all.

I'm downloading the SDK/emulator right now, and I'll have to try with that setup and maybe do some snoops/wireshark of the packets sent/received to see what's going on.
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Old November 13th, 2009, 06:02 PM   #7 (permalink)
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Quote:
Originally Posted by reggie View Post
My company's exchange server is similar to mail.company.com/exchange, but when I put in that address, it removes the "/exchange" and it gives me an error saying "Unable to open connection to server"

Is there a way around this, or am I stuck w/o the abilty to syn my work email?
You should not put the /exchange on it. Just put in mail.company.com
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Old November 13th, 2009, 07:10 PM   #8 (permalink)
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So all i'm putting now is mail.company.com and I'm able to sync my calendar and send email, but when I try to go to my inbox, I'm still getting Unable to open connection to server.
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Old August 10th, 2010, 12:44 PM   #9 (permalink)
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I am also having this problem. My exchange account was working fine this morning, and now it is saying "unable to open a connection to server". nothing has changed on my end, so i enabled WiFi and the same thing is happening. I am actually at work and my email is working fine in outlook, so it's not our server.
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Old August 18th, 2010, 08:59 AM   #10 (permalink)
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Originally Posted by tboneosu View Post
I am also having this problem. My exchange account was working fine this morning, and now it is saying "unable to open a connection to server". nothing has changed on my end, so i enabled WiFi and the same thing is happening. I am actually at work and my email is working fine in outlook, so it's not our server.
Same problem here. None of my corporate settings changed, but since the OS upgrade I can't connect to my server. My ipod touch has the same settings and it works, so it's something new with the Droid.

Verizon - no answer for the problem; "must be Moto issue or server"
Motorola - we'll schedule you an appt in 48 hours. wonderful!

Just don't delete the account b/c now I'm left with no contact names just numbers in my call log to guess when I called that person last! LOL

Help!
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Old August 18th, 2010, 10:35 AM   #11 (permalink)
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Default 2.2 Broke Exchange

I'm looking for solutions here as well.

I've narrowed the problem down to when 2.2 updated on the Droid, all exchange emails stopped working.
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Old August 18th, 2010, 01:56 PM   #12 (permalink)
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Have you checked the email account settings? When I forced 2.2, my exchange email settings got changed. Make sure the Email Check Frequency is Automatic (push) and the Sync calendar box is checked if you use exchange calendar. Just a thought.
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Old August 18th, 2010, 02:28 PM   #13 (permalink)
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We have a exchange 2000 server running at my work with OWA. I was able to set it up in 2003 Exchange mode on touchdown. But I still can't get it to work in the native Android exchange. Any tips?
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Old August 19th, 2010, 10:17 AM   #14 (permalink)
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A marathon of calls to Moto (multiple IVRs but no human, and a person in the Phillipines who says they will call back in a few days) and some testing shows they no longer seem to allow 'ignore ssl certificates' could that be the problem. Is it possible to put the phone back on 2.1 where things were fine???????
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Old August 19th, 2010, 10:58 AM   #15 (permalink)
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Its definitely not the settings. As far as I can tell, the Droid no longer connects to the exchange server.

I'm using touchdown as a short term solution, but would prefer to keep the native email from the Droid.

Hopefully someone has found a solution.
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Old August 19th, 2010, 11:13 AM   #16 (permalink)
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No problem here...email works fine. My server is webmail.[domain name]. If you have touchdown, maybe you can compare the settings in TD to see if they're the same in the native app.

With that being said, my one big beef with the native app is that it only sync's at the most one month's worth of email. So, I still use TD for my email. My wife's HTC Incredible with their Sense email allows her to sync ALL of her email.
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Old August 19th, 2010, 11:33 AM   #17 (permalink)
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Quote:
Originally Posted by littlemoglie View Post
Its definitely not the settings. As far as I can tell, the Droid no longer connects to the exchange server.

I'm using touchdown as a short term solution, but would prefer to keep the native email from the Droid.

Hopefully someone has found a solution.

Please, does the TouchDown solution solve the lack-of-calendar problem ... my exchange calendar is 'lost' to the droid, along with my exchange email
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Old August 19th, 2010, 01:01 PM   #18 (permalink)
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Yes, Touchdown actually works fine, but costs like $20 after the free trial period.

Calendar, even tasks sync.
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Old August 20th, 2010, 10:00 AM   #19 (permalink)
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Quote:
Originally Posted by littlemoglie View Post
Its definitely not the settings. As far as I can tell, the Droid no longer connects to the exchange server.

I'm using touchdown as a short term solution, but would prefer to keep the native email from the Droid.

Hopefully someone has found a solution.
Why would the Droid still offer an Exchange account configuration if it can't connect?

Who is the source for the solution - Verizon, Google, Motorola???
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Old August 21st, 2010, 09:57 PM   #20 (permalink)
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Confused Exchange Account

I'm having the same problem, cannot connect to exchange server after OTA 2.2 upgrade.
Another not encouraging thread from a different forum, hopefully this gets fixed in froyo v2

2.2 update - can no longer connect to exchange - Help - Droid Forum - Verizon Droid & the Motorola Droid Forum
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Old September 2nd, 2010, 10:30 AM   #21 (permalink)
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I posted on a different thread, but will copy and paste here as well. I know how frustrating this was for me at least!

FIXED!!!!

the update that is supposed to come out on 09/04, fixed my exchange mishaps...
https://android.clients.google.com/updates/voles/signed-voles-FRG22D-from-FRG01B.688e3520.zip

as always, rename to update.zip, place on root of memory card, do manual update.
after update, my exchange settings went through in less then 30 seconds...
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Old September 2nd, 2010, 03:29 PM   #22 (permalink)
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I'm having the exact same problem. New moto droid 2 running 2.2.20 software. I'm not tech savvy at all, but I know my corporate account is setup right. It works for a day and then will go out for a few hours, very frustrating. To the FIXED! post above, can you please explain how to do that manual fix? I have no idea what the "root of the memory card" is. Sorry to be a bother, but could you break that down a little more? Thank you so much if you can help.
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Old September 3rd, 2010, 09:17 AM   #23 (permalink)
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Just wanted to add this for anyone who is having the issue as a possible fix. I picked up the Samsung Epic and was not able to get my inbox to sync. Everything else was pushed, but no inbox. The solution was to remove the account and when re adding it in the domain\username field just type the username. For some reason when I had the domain before the username it would not work properly. I know with the Evo the domain and username fields are separated, but at least with the Epic this fixed the issue! Hope that helps.
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Old September 3rd, 2010, 04:49 PM   #24 (permalink)
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My Exchange account got eaten with the Froyo update. When I set it back up, it worked perfectly through the onboard wizard (but I only sync calendar and addresses). Another suggestion would be to use a different email client. K-9 works great for me.

Unfortunately my Exchange account tends to disappear every now and then but that's a different thread entirely...
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Old September 8th, 2010, 09:26 AM   #25 (permalink)
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Quote:
Originally Posted by EricJay View Post
Does your company support Outlook Web Access (OWA)? If so, try logging in to OWA, and then once you're looking at your inbox, see what's in the address bar. It might be the real address of your mail server, while what you have is just a forwarding address, so to speak.

Our OWA address is: www.example.com/exchange, but when I'm logged in, it's [somethingelse].example.com/exchange. Android accepted just [somethingelse].example.com without the trailing /exchange.
Just stumbled across this when trying to set up exchange on my Samsung i5700 - thanks for this! Was having trouble with it.
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Old November 10th, 2010, 09:42 PM   #26 (permalink)
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Happy Exchange Account

I was having some of the same issues that people on this thread are having and I worked for hours to try to resolve the issues. I was trying to set up an active sync account for exchange 2007. I was able to get it to work but then shortly after that when I would go into my email icon, it would say that my username or password were incorrect and would not receive my inbox email; however it would send email and my contacts would sync. I was finally able to find some information that my school had posted on how to setup the account information and by following these directions I was able to get it working perfectly.

The configuration settings need to be as follows::
  • *Email: your.address@utah.edu (if required)
  • Username: your uNID ** Unless there is no domain field required and then you will input your uNID@umail.utah.edu
  • Password: your uNID password
  • Domain: "umail.utah.edu" (if required)
  • Click to select Save Password.
  • Server name: "www.umail.utah.edu" This server uses an SSL connection.
Maybe by tweaking this information to how it applies to you will help you get it worked out. For me, I think the key was specifying both the server and domain, which were basically the same (the server just had "www" as a preface). Hope this helps someone.
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Old February 2nd, 2011, 09:16 AM   #27 (permalink)
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Default nic bindings

I was having this issue and just kept banging my head against the wall. I had been using the built in exchange support and was having no problems at all untill last week. I went through every thread I could find and nothing worked. I realized that my problem started when I installed a new dual port toe card for iscsi connectivity. Nothing changed on the initial nic but when I went into the network bindings I found that the servers primary card(the ip that my firewall forwards all the mail etc to was third in the list. After moving the primary nic back to first in the binding order I was immediately able to resetup exchange email on my phone.

I'm assuming that for my particular problem the requests were hitting my fw going to the exchange server via the correct internal address but because the binding was setting a secondary nic as first the returning info came from a different mac address and must have been causing some sort of confusion in the authentication process on the droid. Hope this might help someone else out there.

to check the nic binding on your exchange server go to control panel, network connections, click the advanced menu, select advanced settings then just verify that your cards are in the correct order. Most newer servers(atleast with dell) seem to have a dual nic configuration so I guess this could be a fairly common culprit if you have more than one nic installed.
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Old February 5th, 2011, 01:02 PM   #28 (permalink)
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I'm trying to set up my university of north Dakota email on my droid 2 global. It won't let me. And when I try to do it in the corporate sync I get lost on what to add..

My user name is Megan.Nill@und.edu but I don't know what the server is or the domain name. If anyone could help me asap that would be great!
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Old February 9th, 2011, 09:53 AM   #29 (permalink)
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Quote:
Originally Posted by NillyWilly4 View Post
My user name is Megan.Nill@und.edu but I don't know what the server is or the domain name. If anyone could help me asap that would be great!
Ask your university's help desk or try Googling. I've helped countless students and knew nothing about their setups at the time -- the schools just happened to have that info posted online.

Try:
http://www.und.edu/dept/bpos/ipad/ipad.html
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Old July 31st, 2012, 10:05 PM   #30 (permalink)
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Default Problem resolved for me

I guess this problem may have a lot of causes... on our server I corrected the binding order (of the network adapters) but for us the cause was in Active Directory - I noticed an activesync based error in the event viewer - with further looking, it was revealed that if you go into active directory users and computers and go to the properties of a user and click on the security tab & advanced, I needed to click on the "inheritable Permissions" checkbox - after that the whole thing started working like clock work....

I also heard about this problem happening when the apn settings on the phone need to be reset or corrected.... Good luck
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Last edited by Ripperjt; July 31st, 2012 at 10:06 PM. Reason: spelling
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