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Old November 18th, 2009, 01:41 PM   #1 (permalink)
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Default I took my Droid back.

I returned my Droid to Verizon today.

I just can't have a device that is so difficult to work with Exchange and/or Outlook. Google will never be a significant player in the small business market until they fix their sync software.

I don't want to buy 3rd party apps and I don't want my information on Google. For them to advertise that this is possible and even easily done is just ridiculous.

They lost $1000 on me today since we were going to buy these for all of our employees. There were 3 other people in the store with the exact same thing - all small business owners running exchange -- all exchanging their phones -- all who would have been multiple purchasers as they have employees -- all wasted many, many, many hours (over 40 for me not including my IT bill which will be hefty I'm sure) trying to get this working.

It's a shame. Shame on Google.

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Old November 18th, 2009, 01:53 PM   #2 (permalink)
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Erm,

My G1 does exchange just fine, and from what I understand the droid is the same.

I dont know why your having trouble with google about it.

Now, Verizon specifically blocks exchange unless you pay an extra 15$ a month, which att doesnt do. So blame verizon.
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Old November 18th, 2009, 02:47 PM   #3 (permalink)
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How do you know if that's teh problem?

I've read on these forums that the extra money is not necessary unless you host something through Verizon. I don't really understand that so much, but it appears to me that others have used exchange without paying the extra money.
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Old November 18th, 2009, 03:00 PM   #4 (permalink)
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...Now, Verizon specifically blocks exchange unless you pay an extra 15$ a month, which att doesnt do. So blame verizon.
Sorry, but that is not correct. Verizon doesn't charge extra for Exchange unless it is a corp. liable account (as in the account is not under a customers name but under the companies and they get the bill)
Verizon's Droid Data Plan Cheaper Than You Think - Reviews by PC Magazine
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Old November 18th, 2009, 03:04 PM   #5 (permalink)
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Mine is a corporate account and the firm gets the bill.

So what does this mean?

The Exchange account set up on the Droid and it had a blue line beside it... before it had a yellow line beside it. It said email was coming... but no email ever showed up. The contacts didn't sync either.

Is THIS the problem?

I went to Verizon today to see if they could troubleshoot... they didn't even try. They just said "we can't tell you anything about an exchange account." They were very not-helpful to say the least.

Hence I just told them to give me a new phone that would work.
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Old November 18th, 2009, 03:09 PM   #6 (permalink)
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Mine is a corporate account and the firm gets the bill.

So what does this mean?

The Exchange account set up on the Droid and it had a blue line beside it... before it had a yellow line beside it. It said email was coming... but no email ever showed up. The contacts didn't sync either.

Is THIS the problem?

I went to Verizon today to see if they could troubleshoot... they didn't even try. They just said "we can't tell you anything about an exchange account." They were very not-helpful to say the least.

Hence I just told them to give me a new phone that would work.
I think you may be in that category where you have to pay Verizon extra for that Exchange capability. Greedy bastards...
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Old November 18th, 2009, 03:13 PM   #7 (permalink)
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According to the story linked above, I probably ALREADY do pay more just because we're a corporate account. That story seems to say that however much you pay...$45 or $30... simply depends on whether you're a company or an individual, and that the exchange capability is supposdly the same for both.

I know this... I've spent WAY TOO much time trying to get it to work. Verizon could really care less whether their service works or doesn't work, and but for the coverage we would change TODAY.

I would still love to know the fix if it exists. Just out of curiousity...
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Old November 18th, 2009, 03:16 PM   #8 (permalink)
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In spite of this I may have to whip up a test case on my Droid to connecting to an Exchange server.
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Old November 18th, 2009, 03:20 PM   #9 (permalink)
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The stories across the internet for Exchange business using the Droid are all over the place... some say it works... some say it sometimes halfway works... some, like me, say it won't work at all.

Either way, it sounds harldy reliable enough to trust my business on.
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Old November 18th, 2009, 03:24 PM   #10 (permalink)
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That's a shame. I just switched to a Droid after having 5+ different BlackBerry devices, the latest being a Storm. All do email well, and nothing else well.

I had my corporate email set up in 4 minutes on my Droid with zero involvement from IT. The only thing I miss on the Droid is getting notifications for new email arriving in server-side subfolders. Other than that, the Droid is better in every way.
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Old November 18th, 2009, 03:32 PM   #11 (permalink)
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The stories across the internet for Exchange business using the Droid are all over the place... some say it works... some say it sometimes halfway works... some, like me, say it won't work at all.

Either way, it sounds harldy reliable enough to trust my business on.
what version of exchange are you guys using, also is it configured to accept incoming connection on a different port?
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Old November 18th, 2009, 03:33 PM   #12 (permalink)
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Man. I would have nothing but praise for this device if my experience mirrored yours. It's been a nightmare for me. I've poured easily 40 hours worth of investigation and work into trying to make it work.

I wish I knew what to do... I like the phone. The call clarity is fantastic and the rest of the gizmos are cool.

Did your contacts go in easily as well?
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Old November 18th, 2009, 03:36 PM   #13 (permalink)
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When I set up the Exchange account it didn't ask for a port. My IT person claims he set it up so it should work. I'm not savvy enough to know if that's done correctly or not. I just have to trust him that he's done all he can do.

I got it running through IMAP, but the contacts don't sync through that. Hence the effort to get the exchange sync. I MUST have my contacts. I've got a decade's worth carried over from that many years of palm to outlook use.
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Old November 18th, 2009, 03:44 PM   #14 (permalink)
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i work for a major university (corporate account). exchange with activesync works fine with the basic $30 data plan. perhaps our security is not at the level of say, lockheed-martin, but we're not insecure either. granted, i had trouble with droid's built-in corporate email (wouldn't sync my calendar). i'm hoping they'll fix that soon with an update. in the meantime, touchdown works great for just a few bucks.

.
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Old November 18th, 2009, 03:48 PM   #15 (permalink)
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If your exchange server is trying to enforce a security policy like a pass-code lock, the droid will not work with it.

The android implementation of ActiveSync is not as robust as windows mobile or the iPhone at this point.
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Old November 18th, 2009, 03:49 PM   #16 (permalink)
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I run exchange on my Droid, Windows mobile phones, and Blackberries. I have not noticed a significant difference between them. They all work great.
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Old November 18th, 2009, 03:54 PM   #17 (permalink)
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So you had to use Touchdown to get it to connect to Exchange? And that gave you both contacts and email?/
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Old November 18th, 2009, 03:55 PM   #18 (permalink)
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Default Ms echx

If I may throw my 2 cents worth into the Pro Droid ante, I was a palm user for years, switched to BB, with the Storm1 being the last when I picked up the Droid on the 6th. Setup up my MS Exchange email, corporate that is…., with no problem and had everything I needed; Mail, Contacts and even Corporate calendar. Only one glitch, some of my contacts did not exactly match the mapping set up on Droid, probably my error.

Hopefully for those having a bad experience with various issues, these will be resolved with the update that may be out first week in December.
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Old November 18th, 2009, 03:55 PM   #19 (permalink)
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That's a shame. I just switched to a Droid after having 5+ different BlackBerry devices, the latest being a Storm. All do email well, and nothing else well.

I had my corporate email set up in 4 minutes on my Droid with zero involvement from IT. The only thing I miss on the Droid is getting notifications for new email arriving in server-side subfolders. Other than that, the Droid is better in every way.
My experience exactly. It was as easy as could be. Worked perfectly. Ding! There is another email.

By the way, I also just installed Touchdown and it's even better. It literally took 2 minutes to get running perfectly. Sorry you are having issues.
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Old November 18th, 2009, 03:55 PM   #20 (permalink)
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We don't use certificates. I don't have a clue what that means... but that's what IT said. So is that the security concern and is that now not a potential problem here?/
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Old November 18th, 2009, 03:57 PM   #21 (permalink)
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This is about par for the course for me... if there's a lemon... I will get it.
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Old November 18th, 2009, 04:00 PM   #22 (permalink)
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Yah my exchange works fine. Id say its not the phone rather your echange server
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Old November 18th, 2009, 04:00 PM   #23 (permalink)
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So you had to use Touchdown to get it to connect to Exchange? And that gave you both contacts and email?/
The built-in corporate email functionality would sync my email but not my calendar. I have no idea why.

So instead, I got Touchdown, and that successfully syncs both my calendar and email. I have not tried syncing my exchange contacts as I do not use them, but I feel fairly confident that it would work as well.

Of course, your mileage may vary. But I think it's worth a shot, considering it's only a few dollars.
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Old November 18th, 2009, 04:02 PM   #24 (permalink)
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I am using my Droid with my exchange server with no issues whatsoever. Unless there's something seriously wrong I don't see how one could spend over 40 hours trying to make the Droid work with Exchange.
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Old November 18th, 2009, 04:03 PM   #25 (permalink)
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When I set up the Exchange account it didn't ask for a port. My IT person claims he set it up so it should work. I'm not savvy enough to know if that's done correctly or not. I just have to trust him that he's done all he can do.

I got it running through IMAP, but the contacts don't sync through that. Hence the effort to get the exchange sync. I MUST have my contacts. I've got a decade's worth carried over from that many years of palm to outlook use.
FWIW, I did the:

1. Outlook contacts "Export to file" (csv)
2. "Import" csv file to Gmail account (it converts into a vCard file)
3. Save vCard file to Droid via USB or email attachment
4. Import contacts (vCard file) from SD card thru settings menu under "Phone"

If you can get everything else working, and Contact import was the hold up, you may want to give it another shot if you like the phone otherwise.

I hated the default POP3 client, and just discovered the free K-9 Mail client...worlds different.
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Old November 18th, 2009, 04:05 PM   #26 (permalink)
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I returned my Droid to Verizon today.

I just can't have a device that is so difficult to work with Exchange and/or Outlook. Google will never be a significant player in the small business market until they fix their sync software.

I don't want to buy 3rd party apps and I don't want my information on Google. For them to advertise that this is possible and even easily done is just ridiculous.

They lost $1000 on me today since we were going to buy these for all of our employees. There were 3 other people in the store with the exact same thing - all small business owners running exchange -- all exchanging their phones -- all who would have been multiple purchasers as they have employees -- all wasted many, many, many hours (over 40 for me not including my IT bill which will be hefty I'm sure) trying to get this working.

It's a shame. Shame on Google.

Bye Bye puddin
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Old November 18th, 2009, 04:10 PM   #27 (permalink)
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Thanks. But that's way over my head. I'm your typical non-IT user. I know very little about this thing. I'm the person who wants to buy something, follow the instructions, and then have it work. I just admittedly don't have the knowledge to be conjuring up my own solutions and implementing them when configuration fails. And that's my major beef with this product I guess. It's a beef, in part, at their refusal to cater to the ill informed... which is definitely me.

I've already ordered the Touch Pro 2. It has a cable. You hook it up and hit sync. That's what I'm used to with palm. It still beats payphones and returning to the office to check email I guess.

Thanks for everyone's input. It's extremely kind of all of you to attempt to help. I hope others who have issues find their solution.
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Old November 18th, 2009, 04:12 PM   #28 (permalink)
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I just wanna clear something up here. Verizon does NOT NOT NOT NOT NOT NOT NOT NOT charge extra for Exchange REGARDLESS of whether or not you are a business account. I'm sick of seeing this misinformation spread around this form.

Here is the deal -- if you have a smartphone that supports Exchange ActiveSync (which the Droid does -- albeit a partial implementation for now) then this will work with the $30 unlimited data plan. You do NOT need to pay for ANYTHING else...PERIOD. Verizon has nothing to do with Exchange support other than providing you with a connection to the internet. ActiveSync runs on ports 80 and 443, which is what HTTP and HTTPS run on - so Verizon has no way of blocking all of the Exchange servers out there specifically without some signifcant work on their back end. If they did this then it would be a HUGE fiasco and people would be all over them for it. Just like Comcast got in hot water for throttling p2p protocols. Its called net neutrality and in a nutshell means that if you are supplying a connection to the internet that you have to treat all traffic the same. Your problem with Exchange may have been that your Exchange server requires features that the ActiveSync implementation on the Droid does not currently support.

If you have a BLACKBERRY and want to connect to your company's Blackberry Enterprise Server (BES), then you have to pay for an unlimited data plan and then you have to pay MORE on top of that each month to have your account provisioned for BES access. This is due to the fact that the entire Blackberry infrastructure requires additional hardware on Verizon's and RIM's backends that you are paying to use.

If you have a Blackberry and only want to use Blackberry Internet Service (no Calendar or Contacts sync -- just e-mail) then you just pay for the unlimited data plan. No further costs necessary.

I think a lot of people are under the false impression that all corporate or Exchange accounts require an additional fee because they have always associated Corporations with Blackberries and Blackberries with Exchange. BUT, in reality, while all BES users are corporate, not all corporate users are on BES.

Hopefully this rant educates a couple of people so that we can put this issue to bed.
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Old November 18th, 2009, 04:19 PM   #29 (permalink)
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Quote:
Originally Posted by oceanlight View Post
i work for a major university (corporate account). exchange with activesync works fine with the basic $30 data plan. perhaps our security is not at the level of say, lockheed-martin, but we're not insecure either. granted, i had trouble with droid's built-in corporate email (wouldn't sync my calendar). i'm hoping they'll fix that soon with an update. in the meantime, touchdown works great for just a few bucks.

.
Didn't Lockheed Martin have a security breach recently? It's probably a good thing your university's security is not at their level
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Old November 18th, 2009, 04:19 PM   #30 (permalink)
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If you have a BLACKBERRY and want to connect to your company's Blackberry Enterprise Server (BES), then you have to pay for an unlimited data plan and then you have to pay MORE on top of that each month to have your account provisioned for BES access. This is due to the fact that the entire Blackberry infrastructure requires additional hardware on Verizon's and RIM's backends that you are paying to use.

Agreed.... Amen..... and good night.
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Old November 18th, 2009, 04:19 PM   #31 (permalink)
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After massive amounts of research, I believe Sublim is correct.

Ocean: I need my contacts. I don't use my calendar. And I guess therein lies part of the crux of the problem... everyone has different needs and obviously no one product will please us all. The Droid is great. No doubt. I just need what I need, and my experience has been unfortunately different from the others here. It could be operator error as well... undoubtedly that is possible if not likely.
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Old November 18th, 2009, 04:39 PM   #32 (permalink)
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Quote:
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Ocean: I need my contacts. I don't use my calendar. And I guess therein lies part of the crux of the problem... everyone has different needs and obviously no one product will please us all. The Droid is great. No doubt. I just need what I need, and my experience has been unfortunately different from the others here. It could be operator error as well... undoubtedly that is possible if not likely.
well, i'd be happy to test out the contact-sync for you. i'm pretty sure it would work since everything else works. but i think it's moot at this point since you already returned it, right?
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Old November 18th, 2009, 04:42 PM   #33 (permalink)
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It took me two tries and 5 minutes to set up my exchange account. It took a minute or two (or more) to sync everything. I have all my contacts, calendar and can send and receive emails. It syncs fine, as a matter of fact, I get a ding on my phone before it shows up on my outlook.

I know that doesn't help you, but I just wanted to chime in to defend the Droid/MSExchange issues. My server is running 2003 btw.
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Old November 18th, 2009, 04:44 PM   #34 (permalink)
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For my part, I am connected via Activesynch. I gave mine to my IT guy and he came back with it literally in a few minutes and calendar, contacts and email were all working just fine.

A day or two later, I wanted some additional functions of Touchdown so I bought it and set it up myself in less than 3 minutes. Again, calendar, contacts and email work just fine. I was shocked at how easy it was.

Mine was sooo easy but I think maybe that depends on the individual server. I believe that in most (but not all cases) if your colleagues are using iPhones than the Droid should work OK. YMMV.
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Old November 18th, 2009, 04:45 PM   #35 (permalink)
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I'm so glad that I don't use Exchange.
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Old November 18th, 2009, 04:48 PM   #36 (permalink)
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My Exchange set up literally took 5 minutes. Did it sitting in the parking lot outside the Verizon store. By the time I got back to the office I had my 1500 plus contacts, calendar and email. Has been working flawlessly.

@the Touch Pro 2 buyer, Google Touch Pro 2 stuck in 1x before you buy.
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Old November 18th, 2009, 04:49 PM   #37 (permalink)
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i'm told exchange servers are crazy complicated. even some seasoned pro network-admins don't know all the ins and outs of all the settings.

but i also think that there is something going on with android's native corporate email app. there's been widespread problems. i bet they'll fix it up in an update though.
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Old November 18th, 2009, 05:25 PM   #38 (permalink)
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Data Center Outsourcing-ANS Online Co-Location Server Hosting

This is the home page for the company that hosts my corp email. Notice, that I can connect to it via Microsoft Outlook Web.

I called the IT people to ask how I could set up to push my corp mail to my Droid. They told me that I might be able to set it up as a POP3 account, and gave me the incoming and outgoing server names.

I have tried for hours to get this thing to work. I can get the incoming server to "go through" but the outgoing says that it cannot connect.

The IT people know nothing about Droid or Motorola and are not interested in being educated.

So I turn to you all, the holders of the real knowledge, to help me figure out if I can in fact get this thing working so that I receive my corp email on my Droid, WITHOUT paying an extra monthly fee.

Thank you so much
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Old November 18th, 2009, 05:37 PM   #39 (permalink)
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Originally Posted by Puddinhead View Post
I returned my Droid to Verizon today.

I just can't have a device that is so difficult to work with Exchange and/or Outlook. Google will never be a significant player in the small business market until they fix their sync software.

I don't want to buy 3rd party apps and I don't want my information on Google. For them to advertise that this is possible and even easily done is just ridiculous.

They lost $1000 on me today since we were going to buy these for all of our employees. There were 3 other people in the store with the exact same thing - all small business owners running exchange -- all exchanging their phones -- all who would have been multiple purchasers as they have employees -- all wasted many, many, many hours (over 40 for me not including my IT bill which will be hefty I'm sure) trying to get this working.

It's a shame. Shame on Google.
That is a shame... Well, bye.
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Old November 18th, 2009, 05:48 PM   #40 (permalink)
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Hey man if it didn't work for you, understandable. I hope you find a phone that suit your needs. If you change your mind we'll be here.
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Old November 18th, 2009, 05:59 PM   #41 (permalink)
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Default re exchange

Id put money on it, that your "IT" guy is not savy enough.

Our office of 15 is running 9 droids and 6 blackberries..

Exchange is working great.
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Old November 18th, 2009, 06:16 PM   #42 (permalink)
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Quote:
Originally Posted by Puddinhead View Post
I returned my Droid to Verizon today.

I just can't have a device that is so difficult to work with Exchange and/or Outlook. Google will never be a significant player in the small business market until they fix their sync software.

I don't want to buy 3rd party apps and I don't want my information on Google. For them to advertise that this is possible and even easily done is just ridiculous.

They lost $1000 on me today since we were going to buy these for all of our employees. There were 3 other people in the store with the exact same thing - all small business owners running exchange -- all exchanging their phones -- all who would have been multiple purchasers as they have employees -- all wasted many, many, many hours (over 40 for me not including my IT bill which will be hefty I'm sure) trying to get this working.

It's a shame. Shame on Google.
Why would you ever be an "early adopter"?
Neither android nor iPhone do email as well as blackberry.
Give android a few months and check back. Android is the future of pocket email.
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Old November 18th, 2009, 07:48 PM   #43 (permalink)
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Our Corporate mobility guy received a Droid to test and had Exchange setup on it in 5 mins with Exchange 2003. Ran fine but there is no remote wipe yet so it won't fly in our environment. As far as receiving email and everything, it worked just fine.
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Old November 18th, 2009, 07:56 PM   #44 (permalink)
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Works fine for me, did your IT guy enable auto sync on your account?
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Old November 18th, 2009, 08:04 PM   #45 (permalink)
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I am in IT running Exchange Server 2003 and it took zero special configurations or extra services ($$$) from Verizon to make it work on Droid (or iPhone/iPod touch/Blackberry). I get my calendar, email, and contacts...

(My server sites behind a Cisco ASA firewall and a transparent filtering bridge too.)
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Old November 18th, 2009, 08:05 PM   #46 (permalink)
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The native Email app would sync my contacts and calendar, but wouldn't pull down any email from my corp Exchange server. Dl'd TouchDown Exchange client and things have been perfect ever since. TD is a great mobile experience for using my corp email from anywhere.
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Old November 18th, 2009, 08:08 PM   #47 (permalink)
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Dl'd TouchDown Exchange client and things have been perfect ever since.
i wish everyone would just skip to this step. but then we'd lose half our threads i guess.
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Old November 18th, 2009, 08:11 PM   #48 (permalink)
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i wish everyone would just skip to this step. but then we'd lose half our threads i guess.
Would be no fun if everyone just did what worked...
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Old November 18th, 2009, 08:17 PM   #49 (permalink)
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After reading everything, it's looking like your IT guy failed. I echo the sentiment of not being an early adopter on new technology if you have mission critical needs (which to you, your contacts is mission critical). Exchange is something that will expose a poor IT person and have no mercy on them.
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Old November 18th, 2009, 08:25 PM   #50 (permalink)
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Sorry to hear you're un happy. Sounds like you are new to Android. My company has a very strict ActiveSync policy, and Touchdown works like a charm, and has for the past year on my G1, and now on my Droid.
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