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Old July 23rd, 2011, 04:44 PM   #101 (permalink)
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Why do you guys need a preorder? It's not like this is the hot anticipated phone of the summer? I don't think there will be supply issues.

I plan on going in Sunday and picking one up. But at Target Mobile
You stated the exact reason I like pre orders, regardless of a device's hype. You're right, it's not one of the highly anticipated phones, which could mean limited stock. Pre order would guarantee a phone on day of launch.

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Old July 23rd, 2011, 05:07 PM   #102 (permalink)
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Same here. It really disapoints me there is no preorder bit i will just head up there early that morning.

I have a lady up at the store that claims they will call me if prorder info becomes available. Will update if I hear anything.

I can also confirm that those that WOULD have had a premier upgrade but lost itwith the gold/silver change are eligible until 7/31.
I wasn't even offered to be contacted.

I'm going to a private shopping event tomorrow night. I'm thinking that they haven't prepared a pre order due to the xoom and titanium release tomorrow. They had a freaking preorder for the triumph, but not photon. That seems odd to me.

Looks like people who got screwed sure to premier upgrade change, should call in to sprint to have their date adjusted.
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Old July 23rd, 2011, 05:23 PM   #103 (permalink)
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Found this today.

[Hi Sprint Premier Community Users,

I would like to take a moment and introduce myself; my name is José and I am the newest member of the Sprint Premier Community Forum Team, working along with Hana and Clarissa.
I would truly like to start this venture out by assisting our members in this community with some lost early upgrades due to the April 1st changes to the Premier Program.

Any Sprint Premier customer, who has lost their Annual Device Upgrade due to becoming Premier Silver, I would like to assist in possibly getting your upgrade back if you were upgrade eligible prior to July 2011. If you fall in to this category, I would like to hear from you and get to know you, please send me a private message.

Sincerely,

Jose Nunez

UPDATE
*Attention Premier customers* – we have been updated by the executive team and they are not authorizing any overrides past 7/31. Customers whose upgrades would have been active prior to 7/31 will also need to have their override requests submitted prior to 7/31 in order to be considered.
If you believe you qualify for an override, please send me a private message today. Thanks, -Jose”

Message was edited by: SP_JoseNunez]


Those that were switched to Silver status and were originally due a annual upgrade looks like this would be our last chance to upgrade.
Who were you emailing for this as I would like to send them an email and talk to them as well.
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Old July 23rd, 2011, 06:40 PM   #104 (permalink)
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Who were you emailing for this as I would like to send them an email and talk to them as well.
Have you tried calling?
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Old July 23rd, 2011, 09:15 PM   #105 (permalink)
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Have you tried calling?
No I havent and most instore employees have been less than helpful especially when I get into how displeased I am with my EVO since the GB update. You have a good number to contact besides standard CS?
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Old July 23rd, 2011, 09:43 PM   #106 (permalink)
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No I havent and most instore employees have been less than helpful especially when I get into how displeased I am with my EVO since the GB update. You have a good number to contact besides standard CS?

I had luck on the past with my HTC Original Touch Pro issues by calling Sprint's "The voice of the Customer" at 866-954-0492. I just dialed it and is seems to still be an active and direct line within Sprint customer care. I hope this helps and good luck
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Old July 23rd, 2011, 10:00 PM   #107 (permalink)
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No I havent and most instore employees have been less than helpful especially when I get into how displeased I am with my EVO since the GB update. You have a good number to contact besides standard CS?
Do you have a corporate discount or pay normal fees.
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Old July 23rd, 2011, 10:12 PM   #108 (permalink)
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I checked my upgrade status the other day and I am eligible for $75 off a new phone AFTER 08/31. I took this to mean I am Silver. I would like to get the phone on release day but I need to save the $75.
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Old July 23rd, 2011, 10:19 PM   #109 (permalink)
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Do you have a corporate discount or pay normal fees.
Normal sadly. But even then, Im willing to shell out enough to get rid of the EVO at this point. I have 2 lines and both are 79.99 a month so I think that should at least get me something. Ive been in sprint stores a couple times trying to get this stuff sorted out but the HTC loading screen still takes a minute or two and the reboots are bothering me.
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Old July 23rd, 2011, 10:24 PM   #110 (permalink)
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Normal sadly. But even then, Im willing to shell out enough to get rid of the EVO at this point. I have 2 lines and both are 79.99 a month so I think that should at least get me something. Ive been in sprint stores a couple times trying to get this stuff sorted out but the HTC loading screen still takes a minute or two and the reboots are bothering me.
Just call the regular number and tell them the situation and many of ur friends had been given the exception.
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Old July 23rd, 2011, 11:20 PM   #111 (permalink)
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i had to ask twice before they would tell me i get the upgrade
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Old July 23rd, 2011, 11:48 PM   #112 (permalink)
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Who were you emailing for this as I would like to send them an email and talk to them as well.
Found the post Sprint's Premier Community forum. Search Jose Nunez on Sprint's site and it will take you to the post. You can PM him and he'll apparently change the account for you. Still waiting on mine to update and I haven't received a response yet. I tried calling Sprint and got shot down by 3 different reps. May try calling back now that I have the quote from a SP Forum Team member stating they have extended the renewed annual upgrade for those that would have been eligible before July 31rst. I was told last night that promo ended June30th and I'd have to pay a $75 "pay off" to get full upgrade on my account. I let them know I had friends that were still allowed their early upgrade as well as all the members of this forum that posted similar results. They acted like they didn't care and told me they'll look into it and call me back Monday.
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Old July 24th, 2011, 12:36 AM   #113 (permalink)
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Those of you that are trying to get your early upgrade changed, have you mentioned that part of the reason you had stayed with sprint or started with sprint was because of the one year upgrade and that you're willing to sign on for another two years if they'd allow you to upgrade to the photon?
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Old July 24th, 2011, 01:46 AM   #114 (permalink)
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the promo was extended from june 30 to july 31st.

when i called they claim it is on my account but when i go online it only shows the $75 credit.


drex that is exactly what i pointed out.


also...best buy didnt offer to call me..i asked them to...specifically a girl who has helped us quite a bit.

who knows lol.
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Old July 24th, 2011, 06:36 AM   #115 (permalink)
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the promo was extended from june 30 to july 31st.

when i called they claim it is on my account but when i go online it only shows the $75 credit.


drex that is exactly what i pointed out.


also...best buy didnt offer to call me..i asked them to...specifically a girl who has helped us quite a bit.

who knows lol.
thanks. I'll probably ask tonight. Just hope today is different and pre order finally available.
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Old July 24th, 2011, 10:09 AM   #116 (permalink)
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Found the post Sprint's Premier Community forum. Search Jose Nunez on Sprint's site and it will take you to the post. You can PM him and he'll apparently change the account for you. Still waiting on mine to update and I haven't received a response yet. I tried calling Sprint and got shot down by 3 different reps. May try calling back now that I have the quote from a SP Forum Team member stating they have extended the renewed annual upgrade for those that would have been eligible before July 31rst. I was told last night that promo ended June30th and I'd have to pay a $75 "pay off" to get full upgrade on my account. I let them know I had friends that were still allowed their early upgrade as well as all the members of this forum that posted similar results. They acted like they didn't care and told me they'll look into it and call me back Monday.
I sent a PM to Jose about a month ago. It took him a full week to get back to me, because he is so inundated with requests. But he did come through. Just give him some time.
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Old July 24th, 2011, 11:28 AM   #117 (permalink)
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Originally Posted by xxINFIDELxx View Post
Found the post Sprint's Premier Community forum. Search Jose Nunez on Sprint's site and it will take you to the post. You can PM him and he'll apparently change the account for you. Still waiting on mine to update and I haven't received a response yet. I tried calling Sprint and got shot down by 3 different reps. May try calling back now that I have the quote from a SP Forum Team member stating they have extended the renewed annual upgrade for those that would have been eligible before July 31rst. I was told last night that promo ended June30th and I'd have to pay a $75 "pay off" to get full upgrade on my account. I let them know I had friends that were still allowed their early upgrade as well as all the members of this forum that posted similar results. They acted like they didn't care and told me they'll look into it and call me back Monday.
Alright, I sent in my message. Now its just a waiting game.
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Old July 24th, 2011, 04:31 PM   #118 (permalink)
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I am still abit confused on this $75.00 credit thing. According to Sprint I am Gold Premier so I assume I have the 75 credit. But is this credit on every line I have or just one of my lines.

I think I need to investigate this a bit more.

btw I am this >< close to ordering on Wirefly for $149 today, being that I do not see anything else as good being offered at the moment. Tonight I may just pull the trigger.

TS
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Old July 24th, 2011, 04:48 PM   #119 (permalink)
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I am still abit confused on this $75.00 credit thing. According to Sprint I am Gold Premier so I assume I have the 75 credit. But is this credit on every line I have or just one of my lines.

I think I need to investigate this a bit more.

btw I am this >< close to ordering on Wirefly for $149 today, being that I do not see anything else as good being offered at the moment. Tonight I may just pull the trigger.

TS
TS, if you're gold premier, I don't think it applies to you. I think the people talking about that $75 credit are referring to the 1 year vs. 2 year upgrade amount (old upgrade plan that Sprint used to have).

Private shopping event I'm going to at Best Buy is tonight at 730pm PST, so I'll let you all know if there's anything there when I get back.
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Old July 24th, 2011, 04:51 PM   #120 (permalink)
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Private shopping event I'm going to at Best Buy is tonight at 730pm PST, so I'll let you all know if there's anything there when I get back.
Please gill them about pre-order.

But we are a week out here.. so its unlikely. Either way... I will be there as soon as doors open next Sunday
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Old July 24th, 2011, 09:55 PM   #121 (permalink)
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I'm stalling time until the event starts. Good news is the photon is in the mobile guide that was released today and good until August 5, I think. Bad news is it says "coming soon" not July 31. I'm just hoping the mobile guide was prepared prior to the release date being announced because "coming soon" could mean they're not getting it on the release date.

I'll post pic I took when I'm back from shopping event.
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Old July 24th, 2011, 10:33 PM   #122 (permalink)
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So long as the Photon comes out by 9/1/2011, I'm cool.
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Old July 24th, 2011, 11:17 PM   #123 (permalink)
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Both best buy mobile reps I spoke with were convinced the phone would be available on release day, but no pre order right now.

Here's the pic from the mobile guide
http://img.photobucket.com/albums/v351/drexappeal/IMAG0072.jpg
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Old July 27th, 2011, 11:46 AM   #124 (permalink)
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Did anyone get an email saying they can order 3 days early? I got a bunch of emails for the Evo 3D but havent gotten even one for the Photon.
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Old July 27th, 2011, 11:47 AM   #125 (permalink)
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Did anyone get an email saying they can order 3 days early? I got a bunch of emails for the Evo 3D but havent gotten even one for the Photon.

Per sprint.com forums you can order from the link they will send out at 6am cst
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Old July 27th, 2011, 12:25 PM   #126 (permalink)
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It was on the Sprint press release that Premier members would be given an opportunity to order tomorrow (28th).

Check out my post in the pre-order thread:
The Photon 4G Pre-Order Info Thread

I believe this post can be merged there, as it's related to pre-order (prior to 31st release date).
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Old July 27th, 2011, 01:37 PM   #127 (permalink)
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6 AM Central tomorrow morning.

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Good news - as we announced in the press release on the Motorola Photon last week, Premier customers will have the chance to order the Motorola Photon before the general public, beginning tomorrow morning. Look here for the link to the Premier order page, which will be posted by 6 AM central time tomorrow. Just a reminder, though orders are processed with overnight shipping, there is no guarantee the phone will arrive the next day. Delivery time depends on the volume of orders received. Also, the offer is open until supplies last. Thanks, -art
Sprint Community: Premier Customers Can Buy The Motorola...
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Old July 27th, 2011, 02:00 PM   #128 (permalink)
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I love how its "you can pre-order it to get it before anyone else....but depending on time, delivery and order numbers you may not get it early." I mean, then why offer the service if there is no guarentee? Maybe a little thinking outside the box would tell you to start the pre-order 7 days before release. At least then you can hold your promise and make it a true perk to be a Premier member.
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Old July 27th, 2011, 02:19 PM   #129 (permalink)
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So get up early Thursday to order, cross your fingers and you might get your phone Friday. Otherwise, you'll get it on Monday, a day after normal customers can get them in store. Neat.
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Old July 27th, 2011, 02:59 PM   #130 (permalink)
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So get up early Thursday to order, cross your fingers and you might get your phone Friday. Otherwise, you'll get it on Monday, a day after normal customers can get them in store. Neat.
Yeah exactly. And like Godfather says, at least get the pre-order out like 7 days early. Let me get the phone a full week before it hits stores or something.

I'm going to sit tight on my Wirefly pre-order at 150.00 and just wait to get the phone on Aug 2.

I did confirm with them that they only activate the phone AFTER you receive it. If anyone here read some of my earlier posts, there was some initial confusion about them possibly activating the phone and THEN shipping, which would leave me without a phone for a few days. this is NOT the case even thought thats the language on their website.

150.00 to get the phone on Aug 2 sounds like a hell of a lot better deal to me than 220 (after taxes) to possibly get it on Aug 1 or MAYBE on the 29th if lucky.
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Old July 27th, 2011, 03:02 PM   #131 (permalink)
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I'm in Indiana and the phones I've ordered have always come overnight from the Louisville, KY area so I'm going to take a chance and pre-order on the Premier deal.
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Old July 27th, 2011, 03:03 PM   #132 (permalink)
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You forget about the second contract tied to Wirefly. It's not without its drawback.
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Old July 27th, 2011, 03:11 PM   #133 (permalink)
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You forget about the second contract tied to Wirefly. It's not without its drawback.
Honestly, as I've said before - I don't see why anyone would lack the foresight required to plan for 6 months. I'm 1050% positive that I'm not going to cancel my contract within 2 years, let alone 180 days. not an issue. for me at least.
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Old July 27th, 2011, 03:34 PM   #134 (permalink)
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This is true, I am still debating whether to do it with Wirefly or Sprint Premier. Getting up at my usual time and doing the purchase at 7AM EST (6Am CST) isn't so bad. Do i want to spend more money and do it with Sprint and get it overnight or stay with the savings and do it with Wirefly.
Also does doing it with Sprint allow you to get it billed to your account or does one have to have a credit card in hand. i know with Wirefly credit card is the only option.

Well I still have a few hours to decide.

TS
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Old July 27th, 2011, 03:38 PM   #135 (permalink)
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TS - I don't know about charging to your account - back in the day when I first opened my sprint account (10 years ago) I remember that you could charge purchases to your account so long as you had the sufficient 'spending limit'. I have no idea how it works these days though....

I guess what I am weighing right now, is if the 70.00 savings is worth not having the 'peace of mind' of getting it from Sprint or BB/local retailer etc.

So long as I don't get a lemon phone and have to deal with customer service from a distance, I should be fine.

Think I am going to go for it.
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Old July 27th, 2011, 03:57 PM   #136 (permalink)
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Originally Posted by twospirits View Post
This is true, I am still debating whether to do it with Wirefly or Sprint Premier. Getting up at my usual time and doing the purchase at 7AM EST (6Am CST) isn't so bad. Do i want to spend more money and do it with Sprint and get it overnight or stay with the savings and do it with Wirefly.
Also does doing it with Sprint allow you to get it billed to your account or does one have to have a credit card in hand. i know with Wirefly credit card is the only option.

Well I still have a few hours to decide.

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TS - I don't know about charging to your account - back in the day when I first opened my sprint account (10 years ago) I remember that you could charge purchases to your account so long as you had the sufficient 'spending limit'. I have no idea how it works these days though....

I guess what I am weighing right now, is if the 70.00 savings is worth not having the 'peace of mind' of getting it from Sprint or BB/local retailer etc.

So long as I don't get a lemon phone and have to deal with customer service from a distance, I should be fine.

Think I am going to go for it.
TS - Depends on the savings is worth it for you vs. convenience and getting the phone earlier than the 1st or 2nd (depending on how fast wirefly shipping goes).

TS/mkvoran - I can confirm that the phone purchase can still be charged to your account and I believe there's still a "limit." Only reason I know that is I was on the verge of purchasing an EVO View 4G and they said I could charge it directly to my account if I wanted, but the tablet charges weren't and aren't worth it (I can get a HTC Flyer, pay the extra 29.99 for wireless hotspot on the Photon or even root the phone and get free hotspot, and end up having unlimited data vs. the limited 3G data that Sprint caps on the tablet plans...they really messed up on those tablet plans).
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Old July 27th, 2011, 04:04 PM   #137 (permalink)
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A rep checked for me today and told me I could charge the MP4G to my account. I'll bet there are only
a few hundred to a couple thousand pre-orders and that all our phones are received on Fraday (but could be wishful thinking on my part, I admit...).
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Old July 27th, 2011, 06:00 PM   #138 (permalink)
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If you have issues with a phone from WF, can you get it serviced/returned at Sprint? Or does it have to go through WF's CS?
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Old July 27th, 2011, 07:14 PM   #139 (permalink)
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If you have issues with a phone from WF, can you get it serviced/returned at Sprint? Or does it have to go through WF's CS?
My past experience with Sprint is that they'd turn me away until after my return period expired with the 3rd party retailer. Once that expired, Sprint would take over.
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Old July 27th, 2011, 08:14 PM   #140 (permalink)
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Called Best Buy right now to see if they had any updates in their system regarding the Photon 4G. According to the mobile rep I spoke with, he said to check tomorrow because Thursdays are usually when they get shipment of new phone inventory and they should have a good idea by then, if they'll have it available for the release date on Sunday! It's encouraging news, but I'm not holding my breathe that they'll end up having it available by then.
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Old July 27th, 2011, 08:37 PM   #141 (permalink)
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With Sprint changing the pre-order time to 1pm central now, I'm wondering if that will reduce the chances of getting it delivered to us on Friday?
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Old July 27th, 2011, 08:49 PM   #142 (permalink)
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With Sprint changing the pre-order time to 1pm central now, I'm wondering if that will reduce the chances of getting it delivered to us on Friday?

That is cutting it too close. I'm gonna go to store on Sunday if that is the case. No point on ordering Thursday and receiving it next Monday.
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Old July 27th, 2011, 10:06 PM   #143 (permalink)
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Because of the wishy-washy nature of Best Buy, if they don't know for sure that the phone will be in stock (on Sunday) by tomorrow night, I'll be ordering through the premiere order link.

With the week I'm having, I need this phone to cheer me up...LOL.
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Old July 27th, 2011, 10:08 PM   #144 (permalink)
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Question 1 pm?

Yeah, I just read that. That's nuts... I'll bet more than a few choose not to pre-order if knowing that. Having my doubts... might wait until Sunday, as well.

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With Sprint changing the pre-order time to 1pm central now, I'm wondering if that will reduce the chances of getting it delivered to us on Friday?
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Old July 27th, 2011, 10:12 PM   #145 (permalink)
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The change to 1pm sucks. I might have to just call my local stores to see if any of them are selling early for Premier customers.

Otherwise, Sunday it is I guess. Disappointing.
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Old July 27th, 2011, 10:21 PM   #146 (permalink)
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Radio Shack Pre-ordering, per phone arena:
Pre-orders for the Motorola PHOTON 4G are a go with RadioShack right now - Phone Arena
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Old July 27th, 2011, 10:58 PM   #147 (permalink)
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The part that drives me nuts about that Radio Shack offer is that I can choose overnight delivery but it does state that the item will shipped on the release date which is July 31st. So why bother.
Last year I pre paid the $50 towards the EVO 4G and was able to pick up the device at the Radio Shack store.

TS
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Old July 28th, 2011, 07:10 AM   #148 (permalink)
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This link is live! Go Go Go!!!

sprint.com/buyphotonfirst

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Old July 28th, 2011, 10:23 AM   #149 (permalink)
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WHAT,

the 6AM CST was changed to 1PM CST and now I find out that the link was up and running since 9:30 ARRGGHHHHHHH
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Old July 28th, 2011, 10:39 AM   #150 (permalink)
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Yeah, TS, it got me, too

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WHAT,

the 6AM CST was changed to 1PM CST and now I find out that the link was up and running since 9:30 ARRGGHHHHHHH
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Motorola Photon 4G
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Sprint and Motorola have teamed up to bring us the Motorola Photon 4G, the carrier's first international handset with Android. It's a 4.3 inch powerhouse with its dual-core Tegra 2 processor, 1GB of RAM, 16GB of internal storage and more. ... Read More

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