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Old July 25th, 2011, 08:11 PM   #1 (permalink)
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Post My conversation tonight with Sprint regarding the Photon's release.

8:47:22 PM : T: Initial Question/Comment: Is the Motorola Photon still being released July 31?


8:47:37 PM :
Sharon J. has joined this session!


8:47:37 PM :
Connected with Sharon J.. Your Reference Number for this chat session is.


8:47:37 PM :
Thank you for contacting Sprint. My name is Sharon J..



8:47:57 PM :
Sharon J.: Hello



8:48:45 PM :
Sharon J.: I am sorry to inform you that the details regarding the MOTOROLA Photon is not being updated.



8:49:36 PM :
T: So does that mean we wont see it released Sunday? Or will it still be released?



8:50:27 PM :
Sharon J.: Ok, let me check.



8:51:50 PM :
T: Ok, thanks.



8:52:52 PM :
Sharon J.: Yes I have checked from my resources, it is Launching on 31st July 2011.



8:53:17 PM :
Sharon J.: Motorola PHOTON 4G will cost $199.99 with a new line or eligible upgrade and two-year service agreement.



8:54:31 PM :
T: Ok. Will there be a pre-order on this phone for Premier customers? Dont we get the chance to get phones a few days early of releases?



8:58:27 PM :
Sharon J.: You can order 3 days before the launch if yo are Premier customer,



8:58:57 PM :
Sharon J.: I am sorry for the last statement.



8:59:22 PM :
Sharon J.: Please disregard my last statement.



8:59:32 PM :
T: Ok.



9:00:04 PM :
T: So by disregarding it does that mean the phone wont be available for pre-order?



9:01:47 PM :
Sharon J.: No, I was disregarding the "I am sorry for the last statement."



9:02:34 PM :
T: Oh, ok, so I should be able to pre-order around Thursday or Friday correct?



9:03:07 PM :
Sharon J.: Yes. online or sprint store.



9:04:12 PM :
T: Ok perfect. Thanks. Thats all my questions.



9:04:27 PM :
Sharon J.: A short survey follows this chat. Will you be able to respond yes to the question "Was your issue resolved on this chat session?" The results help Sprint measure my performance.



9:05:18 PM :
T: Yes.



9:05:27 PM :
Sharon J.: It's been my pleasure chatting with you today. You’ll receive an email transcript of our chat after the session ends.

Please click Exit and Complete Survey.



9:05:37 PM :
Sharon J.: Have a good night.



9:05:49 PM :
T: Thanks. You too.

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Old July 25th, 2011, 08:30 PM   #2 (permalink)
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Nothing but goodness from that chat! Nice to have some solid confirmation for this week, even though I love my EVO, I'm ready for the true "successor" :-)
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Old July 25th, 2011, 11:03 PM   #3 (permalink)
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Default Local Radio Shack seems clueless about Photon

The Girl at the local Radio shack was pretty clueless about the Photo being released. She had to check their computer, and it did not show any on order.

Looks like I will have to go to the next bigger town and check in with BestBuy or the Sprint store on Sunday...

I am glad to see they are confirming the Photon's release for this weekend.

I also saw that they are releasing the Gingerbread update for the Moto Atrix which seems to be the closest sibling to the Photon. My guess is that the Atrix update will be very close operationally to the Photon.
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Old July 25th, 2011, 11:11 PM   #4 (permalink)
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Went to Best Buy last night...they had no info in system regarding the release. Had no info on the Photon whatsoever. Go figure.
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Old July 26th, 2011, 06:09 AM   #5 (permalink)
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Did you go the Best Buy Wireless Counter? Since they have pictures and release information in their new Magazine, seems odd that they aren't more "versed" on the product ..
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Old July 26th, 2011, 09:15 AM   #6 (permalink)
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Originally Posted by abrawner View Post
Did you go the Best Buy Wireless Counter? Since they have pictures and release information in their new Magazine, seems odd that they aren't more "versed" on the product ..
The only thing that Best Buy Mobile employees are well versed in is that Invisible Shields and Otterbox Defenders are the greatest products ever.
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Old July 26th, 2011, 11:36 AM   #7 (permalink)
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Hahahaha....nice.
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Old July 27th, 2011, 12:56 PM   #8 (permalink)
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Did you go the Best Buy Wireless Counter? Since they have pictures and release information in their new Magazine, seems odd that they aren't more "versed" on the product ..
same thing i have been running into around dallas.. no one knows anything and there is nothing in the computer. Sprint seems to be the only place.

I am going to check best buy again friday
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Motorola Photon 4G
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Sprint and Motorola have teamed up to bring us the Motorola Photon 4G, the carrier's first international handset with Android. It's a 4.3 inch powerhouse with its dual-core Tegra 2 processor, 1GB of RAM, 16GB of internal storage and more. ... Read More



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