Problem with making/receving calls

jsward12 · July 31st, 2011, 03:46 PM

It just started today, I've had the photon since Friday. Twice today when I went to place a call it would show as connected but there was no ringing or answer, rebooted the phone all was well. Then a few hours later, when I received a call same issue, then I tried to place a call to see if the issue was back and it was so another reboot and all was well... for now.

Anybody else having a similar issue?

tundrawarpig · July 31st, 2011, 03:58 PM

I'm glad I'm not the only one experiencing this problem. Several times I have tried to receive or make phone calls only to hear nothing. It has been very frustrating. I too reboot the phone and it seems to work fine for awhile. I hope this issue is addressed soon.

jsward12 · July 31st, 2011, 03:59 PM

Quote:

Originally Posted by tundrawarpig

I'm glad I'm not the only one experiencing this problem. Several times I have tried to receive or make phone calls only to hear nothing. It has been very frustrating. I too reboot the phone and it seems to work fine for awhile. I hope this issue is addressed soon.

Sounds like a bug! I tried searching the Motorola forums but there is not a Photon page yet. Who do we escalate this to?

Textonic · July 31st, 2011, 07:02 PM

I've had that happen twice so far. I initially thought it was a bug in car dock mode but It happened today while off the dock.

SSmokybear · July 31st, 2011, 07:32 PM

Had this happen several times to me. Level 2 Tech requested I remove battery for 30 secs then reinstall. No problems since but I have a trouble ticket and was told if it occurred again to take phone in and get a replacement. To me it seams like a software issue... So I am gonna wait it out.

Glod · July 31st, 2011, 11:23 PM

YES! im not alone on this!!!!!!!!!!!!! that makes me feel better.

I am having the exact same issue.

when i restart the phone it goes away which makes me think this is a software issue??? (i hope?)

This has occurred for me 5 times and It is without a doubt the worst thing i have encountered on this phone.

as4k · July 31st, 2011, 11:48 PM

Got my Photon today and had the same issue when my gf tried calling me. I did a quick restart and all was good. No problems since, but I'll monitor this.

SporkLover · August 1st, 2011, 12:12 AM

Had the same issue with my 3vo. I did a factory reset and it fixed those issues.

When I picked up the Photon, i did a factory reset right off the bat. None of those issues thus far.

jsward12 · August 1st, 2011, 06:21 AM

Quote:

Originally Posted by SporkLover

Had the same issue with my 3vo. I did a factory reset and it fixed those issues.

When I picked up the Photon, i did a factory reset right off the bat. None of those issues thus far.

I opened a ticket with Motorola to see what can be done. I'll keep this forum posted on their results. I too did a battery pull after it happened for a second time yesterday. So far so good.....

dutchman71 · August 1st, 2011, 07:40 AM

I had the same issue.

On one of the other forums they figured out it had something to do with their old phones still being powered up. Powering off the old phone seems to have fixed the issues. So far so good for me.

panamakid · August 1st, 2011, 07:45 AM

same - reactivated the phone under ##3282# to refresh my profile/prl/etc etc

no issues since

JSchu22 · August 1st, 2011, 08:10 AM

Same here, did a reboot and it seems fine now. I'm not going to be finding out if its an ongoing issue though because the phone is going back for a replacement. This and slow 3G speeds aren't tolerable.

SSmokybear · August 1st, 2011, 09:29 AM

Quote:

Originally Posted by dutchman71

I had the same issue.

On one of the other forums they figured out it had something to do with their old phones still being powered up. Powering off the old phone seems to have fixed the issues. So far so good for me.

My old phone has been off since I got the new phone. I don't think this is part of the issue.

wburbage · August 1st, 2011, 10:03 AM

Same problem here... I'll try a battery pull and see if that does the trick. I'll report back later and let everyone know.

Update: Looks like the battery pull did the trick.

halfdriven · August 1st, 2011, 11:21 AM

Quote:

Originally Posted by jsward12

Sounds like a bug! I tried searching the Motorola forums but there is not a Photon page yet. Who do we escalate this to?

No need to escalate it, its a known issue and there will me a MR released this week to correct the issue. It will be a BOTA release you everyone will receive it. I will be happy to keep you updated on this if you would like.

Whiskeypawz · August 1st, 2011, 12:40 PM

YIKES!!!!!! I'm having this problem now! I can't hear anything when I make or receive a call.
I turned it off, took out the battery, put it back in & powered it on. So far the problem is fixed. I hope it stays that way.

jsward12 · August 1st, 2011, 01:31 PM

Quote:

Originally Posted by halfdriven

No need to escalate it, its a known issue and there will me a MR released this week to correct the issue. It will be a BOTA release you everyone will receive it. I will be happy to keep you updated on this if you would like.

What are the details of the MR? Are there any other fixes? How did you obtain this info?

donniegood · August 1st, 2011, 02:28 PM

Quote:

Originally Posted by jsward12

What are the details of the MR? Are there any other fixes? How did you obtain this info?

He's magic, But he is right

kingjah2gz · August 1st, 2011, 02:39 PM

This has happened to me twice already!!!If they dont come out with a fix before my 30days are up then the phone goes back.

TomXP411 · August 1st, 2011, 05:50 PM

I had the same problem. I got a call while I was at lunch, and there was just no audio. So I tried calling my other phone, and there was no audio both ways. A reboot cleared it up, but I'm going to keep an eye on it, just in case.

jsward12 · August 1st, 2011, 06:20 PM

Quote:

Originally Posted by TomXP411

I had the same problem. I got a call while I was at lunch, and there was just no audio. So I tried calling my other phone, and there was no audio both ways. A reboot cleared it up, but I'm going to keep an eye on it, just in case.

Just happened again, battery pull did nothing. I am hoping the MR update is true. Motorola support is useless.

jsward12 · August 1st, 2011, 06:35 PM

Quote:

Originally Posted by halfdriven

No need to escalate it, its a known issue and there will me a MR released this week to correct the issue. It will be a BOTA release you everyone will receive it. I will be happy to keep you updated on this if you would like.

Why is your profile indicating you are on "No posting probation" Makes me wonder how accurate your update was.....

Razgriz · August 1st, 2011, 09:44 PM

Take this how you will, but...I was told by a friend who works at the call center here that it is a known issue. Didn't hear of a MR though. Let's hope so!

insol · August 2nd, 2011, 09:02 AM

I have the problem too. Happened twice so far over the past 2 days, with reboots to fix. Does anyone know if this is just related to the dialer? I still get other sounds and I have been told my calls actually go through, just no audio in either direction. Perhaps a third party dialer would fix this without the OTA (who else is waiting on root

)...

I may try one (probably dialer one) later tonight, (waiting on my 32GB SD card -- should be here today). If anyone else tries a 3rd party dialer can you post if the problem goes away -- these intermittent problems are hard to diagnose.

StevieV1699 · August 2nd, 2011, 10:21 AM

Quote:

Originally Posted by insol

I have the problem too. Happened twice so far over the past 2 days, with reboots to fix. Does anyone know if this is just related to the dialer? I still get other sounds and I have been told my calls actually go through, just no audio in either direction. Perhaps a third party dialer would fix this without the OTA (who else is waiting on root

)...

I may try one (probably dialer one) later tonight, (waiting on my 32GB SD card -- should be here today). If anyone else tries a 3rd party dialer can you post if the problem goes away -- these intermittent problems are hard to diagnose.

I tried TouchPal Dialer and it didn't seem to work. It dialed with touchpal and also dialed with the stock dialer and neither seemed to work. Is there a way to disable the stock dialer?

insol · August 2nd, 2011, 10:56 AM

Quote:

Originally Posted by StevieV1699

I tried TouchPal Dialer and it didn't seem to work. It dialed with touchpal and also dialed with the stock dialer and neither seemed to work. Is there a way to disable the stock dialer?

Not good

I think the only way to disable the stock dialer is to root... but that seems to be coming sooner than we thought maybe.

wburbage · August 2nd, 2011, 01:29 PM

I had this issue yesterday and a battery pull did the trick. I happened once again today (when picking up an important phone call). I shut the phone down this time which also worked.

Motorola doesn't come out with a MR soon this phone is going back.

simcha · August 2nd, 2011, 03:20 PM

This issue is a deal breaker for me. If this doesn't get fixed I'm not getting the Photon. If it can't do a basic phone function then it's worthless. I use these things primarily as phones. Major fail if not fixed soon.

Glod · August 2nd, 2011, 04:14 PM

i really really really really don't want to return this phone. but i work in a job that requires me to make and take dozens of calls a day, hundreds a week. I didn't have this issue today but i know its a matter of time before it will happen again......

grrrrrrrrrr

gps, bluetooth, wimax, wifi dont seem to be a cause of this, it is almost totally random.

StevieV1699 · August 2nd, 2011, 05:01 PM

I dl'd Dialer One, batt pull (for 5 mins), update profile and PRL. So far (all day) no problems. If it happens again I will update. Im not sure what/if anything fixed it but so far it worked.

kimmied2000 · August 2nd, 2011, 10:13 PM

It's happened to me 3 times now. Luckily, I'd already read this forum, so I knew to pull the battery. It's going back if no fix comes quickly. This is my home phone, too, and I need it to be reliable.

bxnym · August 2nd, 2011, 11:20 PM

From what they saying at the Sprint Photon 4G forums there is a fix(software update) coming in the middle of the month to address this issue and others. This was a reply from a Sprint Tech about the people unable to hear and that you need to restart phone to fix the problem(I haven't experienced this yet on my Photon)...

Sprint tech:

Hello!
We have identified this issue and an upcoming software update should get this issue resolved on a permanent basis. The estimate for this update is that it will be out towards the middle of this month.

In the mean time, it should be only be on a per call basis, meaning that hanging up and trying again should correct the problem. If not, turning it off then back on again may get it corrected.

The hiccup is that it does not seem to effect every Photon. I can definitely agree that it's not at all convenient, but we are getting this fixed as soon as possible for those affected. I wish I had better news for you on this, but if I hear more, I'd be happy to share whatever I can that crosses my desk.

CrashX · August 3rd, 2011, 10:37 AM

Just chiming in. I've had the phone since Monday. And I've had the problem once a day since then.

I've had to reboot the phone every time in order to be able to make calls again.

wburbage · August 3rd, 2011, 11:18 AM

Quote:

Originally Posted by bxnym

In the mean time, it should be only be on a per call basis, meaning that hanging up and trying again should correct the problem. If not, turning it off then back on again may get it corrected.

I know you're only relaying the message but that's incorrect. It's happened to me multiple times and was only corrected when I either pulled the battery or restarted the phone.

StevieV1699 · August 3rd, 2011, 02:23 PM

According to my Sprint rep there was an update available this morning and then by 1:30 or so it was taken down. Not sure why.

simcha · August 3rd, 2011, 03:58 PM

Quote:

Originally Posted by StevieV1699

According to my Sprint rep there was an update available this morning and then by 1:30 or so it was taken down. Not sure why.

If not fixed soon this issue will kill phone sales. You would think that both Sprint and Motorola would want to get this resolved yesterday.

kobrapack99 · August 4th, 2011, 01:39 AM

same issue here. happens once a day

gss4w · August 4th, 2011, 01:58 AM

Quote:

Originally Posted by simcha

If not fixed soon this issue will kill phone sales. You would think that both Sprint and Motorola would want to get this resolved yesterday.

Indeed, overall I like the phone I can live with minor bugs and imperfections and hope that they get fixed eventually. But if this issue is a major problem and if it isn't fixed before my 30 return window closes I'm going to have to return the phone.

Also to concur with some of the other posts once the issue starts happening for me the only solution is to restart the phone. It is not a per call thing. Also I tried doing a factory reset and that has not helped.

ercnan · August 4th, 2011, 10:06 AM

Apparently it is random in the way it affects devices as well as when it happens to devices. I have had mine since Tues. morning and have not had this issue (bangs head on table to knock on wood).

tiny2nz · August 4th, 2011, 10:34 AM

Dont know it this is the cause or anything but..... in the settings I turned voice privacy off and have not had an issue YET
but whatever

urcstar8 · August 4th, 2011, 11:08 AM

OMG, I am having the same problem, have call coming in and answer but quiet, cannot hear anything. It happen to me evey time I receive call, answer but no sound. I think Sprint and Motorola need to come up with solution or phone will go back. It is not easy to remove the battery cover from this phone, it is very annoying by removing the battery every time.

wburbage · August 4th, 2011, 11:13 AM

Quote:

Originally Posted by urcstar8

OMG, I am having the same problem, have call coming in and answer but quiet, cannot hear anything. It happen to me evey time I receive call, answer but no sound. I think Sprint and Motorola need to come up with solution or phone will go back. It is not easy to remove the battery cover from this phone, it is very annoying by removing the battery every time.

You don't need to remove the battery, just shut it off and restart it. Still a pain but not as bad as doing a battery pull every time.

JSchu22 · August 4th, 2011, 11:35 AM

Got mine replaced yesterday because of this issue and guess what happened when I tried to make my first call today- same damn thing. Obviously Im going to have to make doing a reboot a morning task. I might as well own a Blackberry.

busted bones · August 4th, 2011, 01:08 PM

Quote:

Originally Posted by ercnan

Apparently it is random in the way it affects devices as well as when it happens to devices. I have had mine since Tues. morning and have not had this issue (bangs head on table to knock on wood).

Hahahahahaaha thanks for the early morning laugh. Work was boring but this made my day. Anyways I have had this happen on my phone 2x now and it went away with a quick restart.

kimmied2000 · August 4th, 2011, 01:09 PM

roaming? An earlier poster said something about it happened after roaming, and that's when it happened to me, too. Any other people having this problem after roaming?

busted bones · August 4th, 2011, 01:09 PM

Quote:

Originally Posted by tiny2nz

Dont know it this is the cause or anything but..... in the settings I turned voice privacy off and have not had an issue YET
but whatever

Ill give this a shot and see if that helps as well.

pierceNKC · August 4th, 2011, 02:40 PM

Quote:

Originally Posted by tiny2nz

Dont know it this is the cause or anything but..... in the settings I turned voice privacy off and have not had an issue YET
but whatever

i'm trying this as well, in conjunction with a battery pull.

keeping my fingers crossed...

simcha · August 4th, 2011, 02:50 PM

Motorola and Sprint,

This still isn't fixed? WTF? Epic fail!

This is first and foremost a phone. If it can't function as a phone then I don't care about all of the other features. The device is useless until this gets fixed. Get with the program.

If it's not resolved by 9/1 I will be looking to buy another phone and I will completely avoid the Photon.

I know that Sprint reps and Motorola reps read this forum. This thread should be a sticky thread and be highlighted in red to warn prospective customers who, when all is said and done, want a phone that actually works as a phone.

gss4w · August 4th, 2011, 03:47 PM

Quote:

Originally Posted by kimmied2000

roaming? An earlier poster said something about it happened after roaming, and that's when it happened to me, too. Any other people having this problem after roaming?

It looks that way for me too, but I have read in another forum where someone said they changed their network settings to Sprint only and they still had the problem. I emailed Sprint about it and they said they did not know what I was talking about so I'm going to go to a repair center this weekend. I assume that it's a software problem, but in Motorola/Sprint aren't working on a fix that will come out soon I want a different model phone. Or if it's some fluke problem that only effects a small percentage of the Photons I'll take a different Photon, because aside from this problem I like the Photon.

bxnym · August 4th, 2011, 04:12 PM

From what they saying at the Sprint Photon 4G forums there is a fix(software update) coming in the middle of the month to address this issue and others. This was a reply from a Sprint Tech about the people unable to hear and that you need to restart phone to fix the problem(I haven't experienced this yet on my Photon)...

Update: Obviously a lot of you guys ain't reading the whole thread or even going to the Sprint Photon 4G forums...

Sprint Tech:

Hello!
We have identified this issue and an upcoming software update should get this issue resolved on a permanent basis. The estimate for this update is that it will be out towards the middle of this month.

In the mean time, it should be only be on a per call basis, meaning that hanging up and trying again should correct the problem. If not, turning it off then back on again may get it corrected.

The hiccup is that it does not seem to effect every Photon. I can definitely agree that it's not at all convenient, but we are getting this fixed as soon as possible for those affected. I wish I had better news for you on this, but if I hear more, I'd be happy to share whatever I can that crosses my desk.