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Old December 16th, 2011, 11:48 AM   #1 (permalink)
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Default Lost Data Connection

Hoping someone might be able to help me on this. I find that when I am home and my Photon is set on 3G and WiFi, I lose my data connection after the phone is idle for some time. If I turn WiFi off or power cycle the phone off/on, it comes back.

The people at my local Sprint store tell me that I should not have WiFi on when I have a good 3G signal. They say it confuses the phone having both radios on and one is trying to be the primary connection. If I leave WiFi off, everything seems to be ok.

Any thoughts on this would be appreciated.

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Old December 16th, 2011, 12:52 PM   #2 (permalink)
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Originally Posted by 4DisplayOnly View Post
Hoping someone might be able to help me on this. I find that when I am home and my Photon is set on 3G and WiFi, I lose my data connection after the phone is idle for some time. If I turn WiFi off or power cycle the phone off/on, it comes back.

The people at my local Sprint store tell me that I should not have WiFi on when I have a good 3G signal. They say it confuses the phone having both radios on and one is trying to be the primary connection. If I leave WiFi off, everything seems to be ok.

Any thoughts on this would be appreciated.
MENU>SETTINGS>WIRELESS&NETWORK SETTINGS>TOGGLE WI-FI SETTINGS ON>WI-FI SETTINGS>MENU>ADVANCED>WI-FI SLEEP POLICY>CLICK NEVER

Sorry for the all caps. I'm not yelling, just wanted to make sure I distinguished between plain conversation and steps to change settings.
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Old December 16th, 2011, 05:25 PM   #3 (permalink)
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Done. Why didn't the experts at the Sprint store know about this menu. I will do more digging in the future.
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Old December 17th, 2011, 10:42 AM   #4 (permalink)
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The people at my local Sprint store tell me that I should not have WiFi on when I have a good 3G signal. They say it confuses the phone having both radios on and one is trying to be the primary connection. If I leave WiFi off, everything seems to be ok.
That smells suspiciously like bull pucky. I think it's more an issue of the wireless not sleeping correctly. I had a similar issue back when I first got the phone, but doing what drex says to do should fix your problem. I have no issues with my data connection dropping now, and I tend to leave wireless on all the time now (for me at least, it does not seem to affect the battery much when I don't have a wifi connection.)
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Old December 22nd, 2011, 03:03 AM   #5 (permalink)
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Well, I hate to admit it that the guy on the other end of the phone at Motorola support said it sounded like a problem with my access point why I was losing my data connection while on WiFi. I did some googleing and I found some info on channel selecting. I changed the channel on my AP to 11 and so far so good.
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Motorola Photon 4G
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Sprint and Motorola have teamed up to bring us the Motorola Photon 4G, the carrier's first international handset with Android. It's a 4.3 inch powerhouse with its dual-core Tegra 2 processor, 1GB of RAM, 16GB of internal storage and more. ... Read More



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