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Old December 4th, 2011, 09:10 PM   #1 (permalink)
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Default Battery/Charging Issues AAAAAARgh

Ok so for my second consecutive phone, my Triumph is having weird charging issues. If I use anything other than the factory charger, then I have to turn the phone off to charge. The huge issue for me with this scenario is that with my last phone that had the same problem, when the battery ran down completely I couldn't get the phone to take a charge at all regardless of which charger I used. Luckily I hadn't sent back my first phone yet so I was able to charge the battery on my original phone (which I was sending back because about half the time out of sleep I'd get a white screen). Just flashed MIUI and I was sure I'd never have another problem but here we go again. Has anyone had this charging issue and has anyone rectified it?

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Old December 4th, 2011, 09:42 PM   #2 (permalink)
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Mine is doing the same thing. The only charger I can get to work while the phone is turned on other than the factory supplied came with my bluetooth headset. This is rediculous! It should at least trickle charge or something!
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Old December 4th, 2011, 10:40 PM   #3 (permalink)
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Other members have had issues charging with non OEM chargers. Many don't have this issue, but it happens to some. You can get OEM chargers pretty cheap (ebay/amazon/etc.) if you need more than the one that came with the phone. I know it isn't necessarily ideal, but it really isn't too hard to use an OEM charger if you have that issue. I have not seen any other fix for people that have had this issue.
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Old December 4th, 2011, 11:10 PM   #4 (permalink)
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The factory charger is rated at 0.8 Amps output.

Most cheap chargers (or USB port) will only supply around 0.5 Amps.

You can get a charger rated for iPhone or I have used a charger from LG OV (rated at 0.7 Amps). Just look for a charger with the Output rating of 5V close to 0.8 Amps.
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Old December 5th, 2011, 08:47 AM   #5 (permalink)
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I agree with csrow. Sounds like you need more current. I picked up a cheap charger at best buy that is rated at 2 amps.
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Old December 5th, 2011, 10:20 AM   #6 (permalink)
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interesting. The odd thing is my wife and I have two of the same charger from old LG phones. One works fine and the other only when the phone is powered off...gonna have to play with this some more thanks for the helps guys.
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Old December 5th, 2011, 11:55 AM   #7 (permalink)
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The charger from my OV does NOT charge my Triumph. The red light flashes on then off, and a warning sound is played.

If you are stating emphatically your OV charger works with your triumph and my OV charger still charges my OV but not my MT, then the MT is defective?
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Old December 5th, 2011, 12:20 PM   #8 (permalink)
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Originally Posted by LoneSnark View Post
The charger from my OV does NOT charge my Triumph. The red light flashes on then off, and a warning sound is played.

If you are stating emphatically your OV charger works with your triumph and my OV charger still charges my OV but not my MT, then the MT is defective?
Some of the Triumphs will not charge correctly with a non-OEM (i.e. From an OV) charger. Use an OEM charger for your phone. If it still has issues then it is possibly defective.
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Old December 5th, 2011, 12:46 PM   #9 (permalink)
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Sometimes Triumph doesn't charge from my car charger. Need to unplug and plug it back in.. Not sure if it's bad port/connector or low current. BTW when the battery temp is too high, it will not charge
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Old December 5th, 2011, 01:06 PM   #10 (permalink)
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Originally Posted by LoneSnark View Post
The charger from my OV does NOT charge my Triumph. The red light flashes on then off, and a warning sound is played.

If you are stating emphatically your OV charger works with your triumph and my OV charger still charges my OV but not my MT, then the MT is defective?
If your Triumph charges ok with the OEM charger then it's not defective.

Just because I can charge mine with my OV charger does not mean every OV charger should work with every Triumph. As I said before, OV charger is rated at only 0.7 Amps and each charger output can vary as well as some Triumph may be able to charge at less than 0.8 Amps.

Either use the OEM charger or buy a charge that is rated higher than 0.8 Amps. A charger rated for iPad (which requires 1 Amp or more) should work and most of other pad chargers.

Samething with the car chargers. Look for a car charger that is rated for iPads.
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Old December 11th, 2011, 02:04 AM   #11 (permalink)
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I'm a mechanical engineer and I've done some experiments and found that it is a problem with the port. My Triumph initially worked with any microUSB charger, then it started getting more and more picky, now it doesn't work with any.

While it was in the "picky stage" I tried dozens of combinations of the chargers and USB cords. Every combination worked for the Optimus V while only a couple worked in the Triumph. The (relatively)expensive USB cords supplied with the Triumph and Optimus V both were able to charge the Triumph. The cheap ones would not work. I believe this is because the tolerances are tighter on the Motorola and LG charges than they are on the no-name ones.

Bottom line Motorola (or Huawei - the actual manufacturer didn't engineer this phone well). There is a warranty and everyone with a problem needs to send it in on warranty. The only way a company will spend money to improve money is if it will benefit them fiscally. Warranty claims cost a lot and if there are enough of them they will address the problem.
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Old December 13th, 2011, 02:09 PM   #12 (permalink)
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How do we go about doing that, I would be happy to be a pain in their back side if it will fix the pain they created in mine.
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Old December 13th, 2011, 02:28 PM   #13 (permalink)
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Originally Posted by breendrew View Post
Ok so for my second consecutive phone, my Triumph is having weird charging issues. If I use anything other than the factory charger, then I have to turn the phone off to charge. The huge issue for me with this scenario is that with my last phone that had the same problem, when the battery ran down completely I couldn't get the phone to take a charge at all regardless of which charger I used. Luckily I hadn't sent back my first phone yet so I was able to charge the battery on my original phone (which I was sending back because about half the time out of sleep I'd get a white screen). Just flashed MIUI and I was sure I'd never have another problem but here we go again. Has anyone had this charging issue and has anyone rectified it?

So when the battery was completely dead you could not get the phone to charge at all?
I have a Triumph that has been sitting for a few months and it will not charge at all. Thought it was the phone so I got it replaced on warranty and the replacement phone does the same thing. The Replacement phone did not come with a battery, SD card charger or battery door so I had to keep all those from the original. I'm sure the battery is dead as a nail. I have ordered a replacement battery thinking that it might be the problem, but if it is, how can I recharge the original battery if the phone won't do it. Is there a stand alone charger that can be purchased to charge the batteries in?

I found a charger and replacement battery on Amazon for 25.00. I will try the original battery on it when it gets here. Hopefully it is the only problem.
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Old December 13th, 2011, 02:38 PM   #14 (permalink)
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So when the battery was completely dead you could not get the phone to charge at all?
I have a Triumph that has been sitting for a few months and it will not charge at all. Thought it was the phone so I got it replaced on warranty and the replacement phone does the same thing. The Replacement phone did not come with a battery, SD card charger or battery door so I had to keep all those from the original. I'm sure the battery is dead as a nail. I have ordered a replacement battery thinking that it might be the problem, but if it is, how can I recharge the original battery if the phone won't do it. Is there a stand alone charger that can be purchased to charge the batteries in?

I found a charger and replacement battery on Amazon for 25.00. I will try the original battery on it when it gets here. Hopefully it is the only problem.
Batteries have internal cutoff that shuts it down when it reaches a very low level to prevent damage. You just have to put it into a working charger (or phone) and it should charge back up. Sounds like your have a defective phone (or cable). Try different cables & if it still won't charge in the phone, then call VM to get it replaced.
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Old December 13th, 2011, 04:39 PM   #15 (permalink)
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I'm a mechanical engineer and I've done some experiments and found that it is a problem with the port. My Triumph initially worked with any microUSB charger, then it started getting more and more picky, now it doesn't work with any.

While it was in the "picky stage" I tried dozens of combinations of the chargers and USB cords. Every combination worked for the Optimus V while only a couple worked in the Triumph. The (relatively)expensive USB cords supplied with the Triumph and Optimus V both were able to charge the Triumph. The cheap ones would not work. I believe this is because the tolerances are tighter on the Motorola and LG charges than they are on the no-name ones.

Bottom line Motorola (or Huawei - the actual manufacturer didn't engineer this phone well). There is a warranty and everyone with a problem needs to send it in on warranty. The only way a company will spend money to improve money is if it will benefit them fiscally. Warranty claims cost a lot and if there are enough of them they will address the problem.
thank you. I know that if your phone works with your OEM charger it is technically ok, but the whole thing with fcc mandated uniform chargers was that chargers would work intra manufacturer. It may sound picky but my $300 handset should charge on any micro usb charger. My first phone would work with any charger so it has to be an engineering problem.
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Old December 13th, 2011, 04:57 PM   #16 (permalink)
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So when the battery was completely dead you could not get the phone to charge at all?
I have a Triumph that has been sitting for a few months and it will not charge at all. Thought it was the phone so I got it replaced on warranty and the replacement phone does the same thing. The Replacement phone did not come with a battery, SD card charger or battery door so I had to keep all those from the original. I'm sure the battery is dead as a nail. I have ordered a replacement battery thinking that it might be the problem, but if it is, how can I recharge the original battery if the phone won't do it. Is there a stand alone charger that can be purchased to charge the batteries in?

I found a charger and replacement battery on Amazon for 25.00. I will try the original battery on it when it gets here. Hopefully it is the only problem.
yes let me give you my timeline

1. First handset started developing a white screen after waking it up. I was "ldealing with it". My wife who bought the phone for me as a gift insisted that I send it in for warranty. It btw works with every charger I own.

2. Get my replacement and start loading apps. Notice that oddly it will only charge on some charger when powered off (which of course works for @#$# because if I turn it off I can't use my high powered droid handset) Then i run the battery all the way down and it wont take a charge at all. Not on my OE charger or any other one. Late at night I get the idea to put the battery in my original handset and shazam, it charges perfectly. Now I've got two handsets that don't work and am waiting for my third replacement.

3. This is my third handset It will charge from zero and I only have to turn it off on one of the chargers to get it to charge. Overall Im happy with the handset, but for the love of Pete all these quirky little bugs are frustrating.

At the end of the day it has to be a qc / engineering problem. 3 handsets and all three handle charging differently.
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Old December 13th, 2011, 05:02 PM   #17 (permalink)
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Batteries have internal cutoff that shuts it down when it reaches a very low level to prevent damage. You just have to put it into a working charger (or phone) and it should charge back up. Sounds like your have a defective phone (or cable). Try different cables & if it still won't charge in the phone, then call VM to get it replaced.
I'm beginning to think it is the battery now. The original MT would not charge with its charger or any of the other chargers I have. I even have my charger for my Kindle Fire and that would not do it, and from what I have read that should have show something even if the other cell chargers didn't. It may be that when the battery dropped to a point where it shut off, it just shut off and won't come back on. Virgin Mobile sent a replacement phone and it does the exact same thing, Nothing.

Two phones and a half dozen different cables/chargers and the phone doesn't even flinch.
I know the chargers all work because when I plug them in to other phones they all charge the devices just like they are supposed to.
I have two batteries and a standalone charger on the way. Well see if they help at all.
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Old December 13th, 2011, 05:13 PM   #18 (permalink)
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yes let me give you my timeline

1. First handset started developing a white screen after waking it up. I was "ldealing with it". My wife who bought the phone for me as a gift insisted that I send it in for warranty. It btw works with every charger I own.

2. Get my replacement and start loading apps. Notice that oddly it will only charge on some charger when powered off (which of course works for @#$# because if I turn it off I can't use my high powered droid handset) Then i run the battery all the way down and it wont take a charge at all. Not on my OE charger or any other one. Late at night I get the idea to put the battery in my original handset and shazam, it charges perfectly. Now I've got two handsets that don't work and am waiting for my third replacement.

3. This is my third handset It will charge from zero and I only have to turn it off on one of the chargers to get it to charge. Overall Im happy with the handset, but for the love of Pete all these quirky little bugs are frustrating.

At the end of the day it has to be a qc / engineering problem. 3 handsets and all three handle charging differently.

By now I'm sure you have discovered that the phone has major QC problems. My first phone was a disappointment to say the least, it started out great, then after two weeks the problems started, one after another after another, like an infection that took over the phone, by the time I gave up on it the phone was shutting itself off 3 or 4 times a day, I would hear it rebooting in my pocket. I wear bib overalls and the pockets are more than large enough that the power button was not being pressed, turns out there are many others who had this problem and returned their phones only to get phones with the same issues or others equally troublesome.

After pulling my hair out for less than two months I shelved the phone, then about a week ago I figured rather than it sitting I could use it as a game machine for the kids.
Charge it back up, load some games on it and get some use for the 300.00+ I paid, only to find out that the phone would not boot.
Now after getting my replacement from VM and finding that it also will not boot I am wondering if it is the battery and not the phone.
Once the new batteries get here I'll find out.
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Old December 14th, 2011, 08:56 AM   #19 (permalink)
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[QUOTE/]Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 1 days.

Thank you for allowing us to be of service to you.


Subject
Phone operations

Discussion Thread
Response Via Email (Julio) 12/13/2011 11:44 PM
Hello Richard,

Thanks for contacting Virgin Mobile Customer Care.

We are sorry to hear that your phone is not working properly.

It is our pleasure to inform you that your replacement phone order has been submitted today 12/14/11. Your order number is "VMUxxxxxxxxx" and it should arrive in 3-5 business days.

This procedure works like this: you receive the package and in it will be the phone and a white envelope, you need to place the faulty phone in the envelope and drop it into the nearest US mailbox. We recommend that you keep the battery and back case from your damaged phone since Virgin Mobile is no longer sending these accessories along with the replacement phones.

We do request the non-working phone be returned to us within 14 days of the original order. If the handset is not returned within the 14 days, we suspend service to both phones (non-working and working) immediately until one is returned. Customers will receive alerts and email messages reminding them to send the older handset back until it is recorded as coming back.

If you need additional assistance, feel free to let us know how we can assist further or contact us at 1-888-322-1122 (or *VM from your handset). You can reach us Monday through Sunday from 4am-9pm PST.

Thanks,

George
Virgin Mobile at your Service
Prepaid Cell Phone Service and Pay as You Go | Virgin Mobile
Auto-Response 12/12/2011 07:28 PM
Dear rvsidekick6@gmail.com,

Thanks for sending us an email. We received your message dated 12/12/2011 07:28 PM .

Our team is looking at your email right now. Due to higher than normal email volume recently, we will respond to your email within 72 hours. We apologize for any inconvenience.

In the event you need to contact us regarding your original message, please refer to the Incident # xxxxxxxxxxx .This will help us locate and review your correspondence with us.

Thanks once again for writing. We'll be in touch very soon.

Virgin Mobile USA Customer Support.

---------------------------------------------------------------------------------------------------
Remember, you can contact us using *VM from your Virgin Mobile, or (888)
322-1122 from any other phone.
Customer By Email ( 0000000000) 12/12/2011 07:28 PM
The user was NOT logged in when they submitted this support email request.

The name submitted by the user is Richard A xxxx.

The phone number submitted by the user is 850xxxxxxx .

The PIN number submitted by the user is xxxxx

The product type submitted by the user is prepaid.

The subject submitted by the user is Phone operations.

The message submitted by the user is: (this would be my original email)

Hello!
I am having an issue with a newly received phone that I got due to a previous issue (it happens to be the same issue). It will not charge while it is turned on, only while it is powered down. I do not think it is an issue with my actual phone, it is the second phone I've received because of this issue. I have tried several various chargers at different locations, which didn't help; it won't charge. Is there anything we can do? I don't have another battery to test with these chargers, but I know they work on 3 LG Optimus V's.
My address- XXX NE Cosmos Dr. Pinetta, FL xxxxx
Phone Number- 850xxxxxx
email- rvsidekick6@gmail.com

Question Reference #xxxxxxxx
Date Created: 12/12/2011 07:28 PM
Last Updated: 12/13/2011 11:44 PM
Status: Solved
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Store Name

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Brand

[---001:003120:45590---]

Richard Varn
7:58 AM (1 hour ago)

to Our
Hello,
I appreciate yall trying to fix my issue, however, I,'ll repeat what i said. I don't think the problem is my phone. I tested a different battery and the phone functions normally, so a new phone wont be necessary. The battery is the issue. Thanks though!
Ricky



Richard Varn
8:16 AM (1 hour ago)

to Our
Hello again,
I just tried using my GPS to navigate to a local business. My phone never found my location, and even after it sat for 15 minutes. I tried it again later on in a different location, standing still, and it still didn't find my location, even though I was standing outside. So, I am not sure what to do about this issue either. I have an open ticket already on my account about this issue. This on top of my battery/charging issue doesn't make me happy with my $300 phone. Thanks for looking into my issues, however.
Regards,
Ricky [/QUOTE]
As you can see.... I started off with a charger issue... then, I thought to try my GPS (I don't use it but every once in a while), and I then promptly told them about it... so, I guess I'm getting a new one, but I don't really want a new one... I just want it to work! :/
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Old December 14th, 2011, 10:58 AM   #20 (permalink)
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You said it charges only when off, but not on. Sounds like the phone might have something going on that's draining it faster than it can charge. USB ports can't put out a lot of current, have you noticed anything different on a wall socket? Use current Widget app to see what the phone's current drain is without plugging in, and with plugging in, I wonder if it's less drain, but still a negative value. A positive value would mean it's charging (about 900mA on wall sockets, 500 mA on USB).
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Old December 14th, 2011, 11:18 AM   #21 (permalink)
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You said it charges only when off, but not on. Sounds like the phone might have something going on that's draining it faster than it can charge. USB ports can't put out a lot of current, have you noticed anything different on a wall socket? Use current Widget app to see what the phone's current drain is without plugging in, and with plugging in, I wonder if it's less drain, but still a negative value. A positive value would mean it's charging (about 900mA on wall sockets, 500 mA on USB).
Thanks for the tip! The only thing is, I never charge my phone on the computer. I always use a wall charger, either from Motorola or from my cheap China tablet. I had Virgin send me a new charger to see if that was my issue; it wasn't. So probably either the battery or a faulty charging port, 3 times in a row. :/
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Old January 4th, 2012, 11:37 AM   #22 (permalink)
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I have found that the Triumph will charge with its charger, the charger for my Kindle fire and for my Android Tablet. With the phone turned on.
It will not charge with any of the chargers for other phones. It looks like in order for the phone to even notice the charger it has to have a power output at least equal to or greater than the OEM charger.
I have read posts at another forum where just a couple people were able to charge their phones with anything they plugged in to it, but this is not the norm.

If a charger from another cell phone is plugged in to the Triumph with the phone turned off, it may or may not depending on the phone. They have personalities and attitude and some are overly picky about what you feed them, others will eat whatever you put on the plate.

One last note on my previous posts. My phones problem was the battery. After getting a new battery in it the phone came right on. Also after charging the original battery in an external charger, it now works in the phone again. You just have to be sure the battery does not completely discharge.
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Old January 6th, 2012, 07:26 AM   #23 (permalink)
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I had my phone since mid July, and I had no issues until around 20th of December.
I used 3rd party chargers all the time.
When the phone had problems charging it also had problems connecting with the computer so it's a USB issue.
Had to send it back to Motorola, I'm waiting for it to get back... meanwhile I'm using an old phone.
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