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Old January 24th, 2012, 05:13 AM   #1 (permalink)
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Default We Want ICS!

I understand we have dedicated Devs, but let's face it, like CM7 we're likely to see a few broken features and issues with CM9 ICS, not that stock rom doesn't have it's own issues, but for the most part everything works.

I say we ALL, as a community email/message Virgin Mobile and Motorola the same exact message regarding getting ICS on our devices, we don't ask, we demand. We need dedicated users to make it an obligation to email the message every single day, individually. We need to get it through their heads that we want an update! I'm pretty sure if thousands or hundreds of users email/message them the same exact email/message they'll realize the update is crucial to keep people buying their phones and using their services.

Use the following email/message in it's entirety, Title starts as "Android 4.0 Ice....", message body text starts with "Dear, VMUSA &....". Please be sure to copy and paste the exact same email/message from Title, to the Body text I provided. Contact them once a day using the following contact methods, use as many as you want, the more the better.

VMUSA Facebook: http://www.facebook.com/VirginMobileUSA
VMUSA Twitter: http://twitter.com/virginmobileus
VMUSA YouTube: http://www.youtube.com/virginmobileusa
VMUSA Contact Page: https://www1.virginmobileusa.com/about/prepareEmailUs.do

Motorola Facebook: http://www.facebook.com/motorola
Motorola Twitter: http://twitter.com/motorola
Motorola Youtube: http://www.youtube.com/user/motorola?feature=watch
Motorola Contact Page: https://motorola-global-portal.custhelp.com/app/chat/chat_launch


Email/Message:

Android 4.0 Ice Cream Sandwich UPDATE

Dear, VMUSA & Motorola USA

We, the Motorola Triumph community, would like to kindly demand that either of you work on a Android 4.0 Ice Cream Sandwich update for the Motorola Triumph. The users have spoken up plenty of times regarding issues with our devices, yet we get little support. When an issue with software arises, sending out replacement devices doesn't work, this means it's time for a software upgrade. The Motorola Triumph is a great device, but has inexcusable issues, that includes poor reception, freezes & glitches, and no out of box capability with Applications like Skype, including no capability of using applications that would run smoothly on our devices if it weren't for the fact they require Android 2.3 Gingerbread and up in order to operate. Again, from the Motorola Triumph community, we demand an update, an update is crucial to keeping people on your service (VMUSA), and keeping users from buying other companies hardware (Motorola USA). We thank you for taking your time to read this email, we hope that you can meet our kind demands.

Sincerely, The Motorola Triumph Community

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Old January 24th, 2012, 10:01 AM   #2 (permalink)
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Alltogether, this is unnerving. This phone should have come with, at least, Gingerbread as the factory installed OS. It is rediculous that neither VM, nor Motorola would think that with the highly problematic Froyo that came with the phone originally, that they shouldn't need to do an update. Really?! Other phones have updates, even the cheap ones (maybe not to ICS, but Gingerbread for sure). I happen to like this phone, alot, and seeing the devs step up and build ROMs that far exceeded my expectations is phenominal.

Now to the nitty-gritty. ICS is the next biggest thing to come down the pipe for ALL phones/devices. It would be a real coup to see Motorolla or VM step-up and get it to run on such a capable device such as the Triumph. We've proven that (to say the least) the phone will support the ICS ROM. A kernal upgrade would need to be in the order of buisness in that case (for finalizing), but our phones are more than capable of using it. Now, that being said, I personally would not, root, flash, or Overclock if we got ICS as an OS for our phones. On the phones that I actually have used it on, I don't really see a need for it. The performance is smooth and the I/O functions are quick and efficient. Mind you there are people that will do such things, for other reasons, like using CM9 - which, I would gladly use, because it works great. Anyhow, If there is a portion of this rant that anyone would like to use in the form letter for VM/Motorola, fell free to do so.

-Mike

*edit* I submitted a question on VM's website regarding this very concern. Let's see if they approve it and let it post up to their site.
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Old January 24th, 2012, 11:04 AM   #3 (permalink)
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*edit* I submitted a question on VM's website regarding this very concern. Let's see if they approve it and let it post up to their site.
Not to the Question and Answers there. That's all end-user support. You have to email VMUSA Customer Care or SPRINT to get something definitive.
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Old January 24th, 2012, 11:16 AM   #4 (permalink)
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Not to the Question and Answers there. That's all end-user support. You have to email VMUSA Customer Care or SPRINT to get something definitive.
No, I do realize that, I just posted it on their Q&A on their website. I posted it there to see if customers would respond to it and hopefully for VM to see that there is demand out there for this phone to be improved.
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Old January 24th, 2012, 11:29 AM   #5 (permalink)
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I was thinking google made some type of comment about an upgrade/update support timeline for android phones so I did some google searching. Turns out it was only encouraging it, and not requireing it ('it' being an 18 month update commitment). Sprint is on the list in this article, but Virgin Mobile is not (I think it's owned by Sprint). Consequently, I conclude that there is no commitment to update/upgrade virgin mobile hardware.

Google encouraging 18 month update pledge for Android phones - that's encouraging, not requiring
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Old January 24th, 2012, 11:39 AM   #6 (permalink)
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I was thinking google made some type of comment about an upgrade/update support timeline for android phones so I did some google searching. Turns out it was only encouraging it, and not requireing it ('it' being an 18 month update commitment). Sprint is on the list in this article, but Virgin Mobile is not (I think it's owned by Sprint). Consequently, I conclude that there is no commitment to update/upgrade virgin mobile hardware.

Google encouraging 18 month update pledge for Android phones - that's encouraging, not requiring
I think Virgin Mobile is in contract with Sprint to use their network. They should at least attempt to upgrade their phones. Froyo is ancient history compared to what's out there now.... even Gingerbread would be a vast improvement, but ICS would be the icing on the cake. I would be cool with google enforcing some kind of "come to Jesus" as far as a mandatory upgrade to higher-end/functional ROMs for devices.
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Old January 24th, 2012, 01:53 PM   #7 (permalink)
 
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you have to bombard their twitter like im doing.

thats where they try to keep up with the customers, they are always replying to tweets and even doing their customer support there.
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Old January 24th, 2012, 02:01 PM   #8 (permalink)
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I think Virgin Mobile is in contract with Sprint to use their network. They should at least attempt to upgrade their phones. Froyo is ancient history compared to what's out there now.... even Gingerbread would be a vast improvement, but ICS would be the icing on the cake. I would be cool with google enforcing some kind of "come to Jesus" as far as a mandatory upgrade to higher-end/functional ROMs for devices.
Nope Virgin Mobile doesn't have a contract with Sprint they are Sprint, well technically... They used to be their own company, but they were bought by Sprint for some hundreds of millions of dollars. Although that being said I don't know if they have to follow the same rules as Sprint. It would be cool to get ICS, emails might actually be better, my tweet basically saying that they were gonna lose customers if they didn't upgrade they said thanks for you feedback. Personally if they don't start doing something soon I am going to switch to another company, that has better speeds too...

Anyways what would be the best way that the tech department at VM would see our demands? And Motorola?
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Old January 24th, 2012, 02:12 PM   #9 (permalink)
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Default You get what you pay for

I'm going to go out and buy a Chevy Camaro and demand that GM upgrade it to a Corvette.

Honestly, people. Don't buy a phone based on wishes. I've upgraded my phone to CM7. (thanks, Tickerguy, it's wonderful) If the dedicated and far smarter than me devs on this site manage to get ICS up and running, I'm there. But it will be icing on an already pretty sweet cake. We're not in a position to demand anything.
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Old January 24th, 2012, 02:16 PM   #10 (permalink)
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Nope Virgin Mobile doesn't have a contract with Sprint they are Sprint, well technically... They used to be their own company, but they were bought by Sprint for some hundreds of millions of dollars. Although that being said I don't know if they have to follow the same rules as Sprint. It would be cool to get ICS, emails might actually be better, my tweet basically saying that they were gonna lose customers if they didn't upgrade they said thanks for you feedback. Personally if they don't start doing something soon I am going to switch to another company, that has better speeds too...

Anyways what would be the best way that the tech department at VM would see our demands? And Motorola?
It's not a matter of "demand" really, it would greatly increase their buisness, regardless of who actually owns the company. Let them see a potential financial gain in their product and research it a bit. Hopefully it'd prove to them that this would be a great improvement, financially, and for the end user to get a "better" out-of-the-box product.
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Old January 24th, 2012, 02:26 PM   #11 (permalink)
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I'm going to go out and buy a Chevy Camaro and demand that GM upgrade it to a Corvette.

Honestly, people. Don't buy a phone based on wishes. I've upgraded my phone to CM7. (thanks, Tickerguy, it's wonderful) If the dedicated and far smarter than me devs on this site manage to get ICS up and running, I'm there. But it will be icing on an already pretty sweet cake. We're not in a position to demand anything.
Actually we, the consumer, have all the right to demand anything we want. With something that wouldn't take all that much effort from the company like a software update, we can demand it all we want. We are the ones who provide the money that lets VM stay a business and survive and if they get threatened enough I'm sure they'll do something. I personally don't care, because I know VM... It would be nice to actually get an official update, but we will eventually have an unofficial port anyways so in the long run it doesn't really matter, but VM thinks we all are still on 2.2 (probably not but still), so to get a software update, is not that big of a demand really every company does it (pretty much)...
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Old January 24th, 2012, 02:29 PM   #12 (permalink)
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I see no one took the time to try and write an email for us to use so I'll be adding it to the OP while including VM and Motorolas FB, TWITTER, and EMAIL.
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Old January 24th, 2012, 02:56 PM   #13 (permalink)
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Actually we, the consumer, have all the right to demand anything we want...
Um, sure you do. But the demand has to be backed up by buying something else, otherwise there's no reason VM would bother. We're all cheapskates here, that's why we're on VM. They know that, and only offer just enough to lure in more cheapskates. If you really want a ICS phone, I'm guessing ATT or Verizon would be willing to help out (for a fee).

Still, if you get VM to upgrade the phone, more power to ya.
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Old January 24th, 2012, 02:57 PM   #14 (permalink)
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Its not gonna happen guys. No gb or ics, what will happen is they will release a newer phone probably just with gb and then once ics is on almost every phone they will release a ics phone.

We will always be behind an os at virgin mobile its just the way it is.

But you know up until recently they were phones being release on all major companies with froyo when gb was already out and running good. It's not just us, alot of manufacturer choose to go with outdated software!
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Old January 24th, 2012, 02:59 PM   #15 (permalink)
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Um, sure you do. But the demand has to be backed up by buying something else, otherwise there's no reason VM would bother. We're all cheapskates here, that's why we're on VM. They know that, and only offer just enough to lure in more cheapskates. If you really want a ICS phone, I'm guessing ATT or Verizon would be willing to help out (for a fee).

Still, if you get VM to upgrade the phone, more power to ya.
... True, I'm not expecting anything from VM, but as a consumer I am saying we have that right. Whether or not anything will actually be done is a totally different story...
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Old January 24th, 2012, 03:08 PM   #16 (permalink)
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A more convincing argument would be to prevent people from switching to another carrier because of the lack of high-end phones on VM. It's in their FINANCIAL INTEREST to upgrade this phone's software, which I'm guessing would be cheaper than bringing in a NEW product, with support, & new business contract requirements. It's cheaper to hire a few full-time engineers to work out the bugs, and release an update, than to get new business partners for a new phone, marketing costs, distribution logistics...etc.
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Old January 24th, 2012, 03:14 PM   #17 (permalink)
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What I want to know is why Cyanogenmod doesn't even support our phone with an official build knowing our phone has many variants similar to it and that we have been succesfull getting their product to work.

Maybe we're setting the bar to high in trying to contact Sprint/VM. Let's start with CyanogenMod Forum
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Old January 24th, 2012, 03:20 PM   #18 (permalink)
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To everyone not participating. I understand some of you feel even with this attempt we'll make little to no progress. I feel it's that attitude that will prevent VM or Motorola from providing us with an update. If we all just take a few minutes of our time to contact them we'll for sure get a final YES or NO regarding this, at least. So just help the rest of us itching for an update, you aren't losing much time.
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Old January 24th, 2012, 03:22 PM   #19 (permalink)
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I'll help, but I'm just not going to get my hopes up... I know the way VM works.
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Old January 24th, 2012, 03:26 PM   #20 (permalink)
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What I want to know is why Cyanogenmod doesn't even support our phone with an official build knowing our phone has many variants similar to it and that we have been succesfull getting their product to work.

Maybe we're setting the bar to high in trying to contact Sprint/VM. Let's start with CyanogenMod Forum
The only benefit of OFFICIAL cyanogenmod support would be automatic nightly builds, and if they checkin any code, it's automatically tested on our device to ensure it doesn't break the builds. It still requires an actual dev to support and make improvements. It's not like we automatically get someone to work on it if it gets CM support.
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Old January 24th, 2012, 03:50 PM   #21 (permalink)
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The only benefit of OFFICIAL cyanogenmod support would be automatic nightly builds, and if they checkin any code, it's automatically tested on our device to ensure it doesn't break the builds. It still requires an actual dev to support and make improvements. It's not like we automatically get someone to work on it if it gets CM support.
would you do that if you had our help?
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Old January 24th, 2012, 04:01 PM   #22 (permalink)
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Ok I emailed VM and Motorola so we'll see where this takes us...
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Old January 24th, 2012, 04:08 PM   #23 (permalink)
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Originally Posted by pillbug View Post
I'm going to go out and buy a Chevy Camaro and demand that GM upgrade it to a Corvette.

Honestly, people. Don't buy a phone based on wishes. I've upgraded my phone to CM7. (thanks, Tickerguy, it's wonderful) If the dedicated and far smarter than me devs on this site manage to get ICS up and running, I'm there. But it will be icing on an already pretty sweet cake. We're not in a position to demand anything.
except no one here is asking for a newer phone model from VM. People are expressing themselves as customers and what they want to see.
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Old January 24th, 2012, 04:13 PM   #24 (permalink)
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would you do that if you had our help?
I don't see any benefits to official CM7 support now, since it's not getting much updates anyway. CM9 is different, maybe that's something for the major contributors to discuss. Since Mantera just setup the repos for CM9, he's in a better position to have it meet CM's requirements for how the source is layed out.
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Old January 24th, 2012, 06:00 PM   #25 (permalink)
 
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i got an interesting twitter reply from VM. its unique enough to take notice.

@ me We understand your concern, the software is determined by the manufacturer. We will forward your feedback to them. ^AR


i dont know what ^AR means. i hope its not "Automatic Reply" hahaha
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Old January 24th, 2012, 06:10 PM   #26 (permalink)
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i got an interesting twitter reply from VM. its unique enough to take notice.

@ me We understand your concern, the software is determined by the manufacturer. We will forward your feedback to them. ^AR


i dont know what ^AR means. i hope its not "Automatic Reply" hahaha

^AR is the employee who posted... for example ^AR = Austin Rogers (not really a name)
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Old January 24th, 2012, 06:16 PM   #27 (permalink)
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i got an interesting twitter reply from VM. its unique enough to take notice.

@ me We understand your concern, the software is determined by the manufacturer. We will forward your feedback to them. ^AR


i dont know what ^AR means. i hope its not "Automatic Reply" hahaha
It's true the software is up to the manufacturer, but VM is a big customer, and can demand things, like better quality software, or fixes to buggy software from Motorola. Motorola likely has no interest in working on updates. But VM has to represent the customers in this situation.
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Old January 24th, 2012, 06:16 PM   #28 (permalink)
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Is it just me or does the OP sound a little like it undermines the mountains of work that the Devs do in order to put functional ROMs onto our phone?

That said-you'd have better luck getting a cat not to eat a fish. I think I mentioned this elsewhere but VM isn't exactly known for putting in updates.
ICS is supposed to support *all* hardware back to what would be considered "legacy" now. If what I read is understood. Although the comment about Google "suggesting" and not "implementing" doesn't help my concerns.
Also-has anyone been paying attention? Last year it was all about "FroYo" and "GB". Now everyone is screaming "ICS!!!!!". I get it, I like the idea too, and I'm sure that dedicated people will ensure CM9 and other ICS-based ROMs are on the phone.

But as for official support-I just don't see much of a point. I'm not trying to be a downer or anything but VM isn't exactly receptive or responsive when it comes to these things. Listen to b_randon!
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Old January 24th, 2012, 06:19 PM   #29 (permalink)
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The only benefit of OFFICIAL cyanogenmod support would be automatic nightly builds, and if they checkin any code, it's automatically tested on our device to ensure it doesn't break the builds. It still requires an actual dev to support and make improvements. It's not like we automatically get someone to work on it if it gets CM support.
Also-I think part of the issue is that people may assume if we had official CM support that they'd somehow find a way for HDMI to work, among other slight issues. If I recall correctly (I may not) HDMI specifically was an issue with drivers from Motorola, who still don't seem keen on releasing them.
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Old January 24th, 2012, 06:23 PM   #30 (permalink)
 
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Also-I think part of the issue is that people may assume if we had official CM support that they'd somehow find a way for HDMI to work, among other slight issues. If I recall correctly (I may not) HDMI specifically was an issue with drivers from Motorola, who still don't seem keen on releasing them.

which is why we pound their support emails with requests for the Triumph source and drivers and anything they didnt so far release
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Old January 24th, 2012, 06:27 PM   #31 (permalink)
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which is why we pound their support emails with requests for the Triumph source and drivers and anything they didnt so far release

In an ideal world, this would be the solution. We scream loud enough, they give us what we want, everyone's happy right? but most companies aren't so willing to hand (what is to them) *their* property to a bunch of "hackers" who want to use the device in some way they didn't intend it.
The reality is far removed from this of course, we just want a working phone with a nice ROM.
I admire what you're doing, I really do. Please don't assume otherwise. I just don't see it bringing about much change. If it does, I owe you a $1. Yes, really. I'll even Paypal it.
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Old January 24th, 2012, 06:28 PM   #32 (permalink)
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The only benefit of OFFICIAL cyanogenmod support would be automatic nightly builds, and if they checkin any code, it's automatically tested on our device to ensure it doesn't break the builds. It still requires an actual dev to support and make improvements. It's not like we automatically get someone to work on it if it gets CM support.
Another advantage of the official cm support would be that they would most likely update a kernel to the gingerbread one. But this would require the kernel modules( wifi modules is the only .ko's we have if I'm not mistaken) and they would have to be recompiled in order to work with the updates kernel.

We have no wifi module sources because moto and vm are ridiculous. This is the reason why our wifi wont allow the phone to deep sleep!!
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Old January 24th, 2012, 06:55 PM   #33 (permalink)
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Another advantage of the official cm support would be that they would most likely update a kernel to the gingerbread one. But this would require the kernel modules( wifi modules is the only .ko's we have if I'm not mistaken) and they would have to be recompiled in order to work with the updates kernel.

We have no wifi module sources because moto and vm are ridiculous. This is the reason why our wifi wont allow the phone to deep sleep!!

Is the x6's source full source? Or partial like ours? Cause we could use there .ko source to get ours working
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Old January 24th, 2012, 07:26 PM   #34 (permalink)
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I'm not sure. As I was typing that I thought about that. They may even have different modules I don't know. We need to look into that!
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Old January 24th, 2012, 08:25 PM   #35 (permalink)
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After doing some searching, I found that Motorola seems to think that their s--t doesn't stink. Apparently, they will not release the Triumph, or any other device as a "dev" phone. They also stated that the source for the kernal is "proprietary information" and is not to be realeased to the general public, nor to a "dev". The only item that they released source for is the camera, which is the only thing they are obligated to release (statute, blah, blah, blah here). I guess if ICS will be made, it's going to have to be built outside their source, unless the korean/chinese copies are identical with open source kernals.
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Old January 24th, 2012, 08:26 PM   #36 (permalink)
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I'm not sure. As I was typing that I thought about that. They may even have different modules I don't know. We need to look into that!
if they have different modules, but same hardware. it should work.... and maybe even better than what we were given by motorola. could you take there froyo .ko files and put them into bkernel and see if they work? (just to set a baseline of what work/doesnt work and what would need to be done)
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Old January 24th, 2012, 08:27 PM   #37 (permalink)
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I thank everyone taking their time to help. I gave a VM customer support agent a heads up on the movement and got the usual " We can't be sure there will be a release." To everyone still saying this wont help, realize we're not only doing this for a definite ICS update, we're doing it to show them the community cares and wants it, we demand and they might just make an update for business, not for current users and there desires. On another note a Yes or No would be nice, the least I want is a definite answer, I want to take advantage of selling my Triumph now rather than in 4 months when I realize the Triumph isn't going anywhere and VM is dropping new devices. I love my Triumph but nearly half a year later and my device lacks that "wow" factor it had when I first got it.
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Old January 24th, 2012, 09:25 PM   #38 (permalink)
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Do company's usually skip an upgrade? They would go str8 to ice? I do think we will get gb and I think we will get ics but on a newer more expensive phone because they make more money that way. For example their HTC has gb but I'm not sure this prepaid company is ever going yo be less than a year behind but I still love them and their plans. The best way to reach them if through Facebook I talk to them daily their and you can friend the team too :-)
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Old January 24th, 2012, 09:44 PM   #39 (permalink)
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Do company's usually skip an upgrade? They would go str8 to ice? I do think we will get gb and I think we will get ics but on a newer more expensive phone because they make more money that way. For example their HTC has gb but I'm not sure this prepaid company is ever going yo be less than a year behind but I still love them and their plans. The best way to reach them if through Facebook I talk to them daily their and you can friend the team too :-)
The MT is the best phone they have if they give the wildfire or the slider official ICS and not the MT I would be pissed! I don't know how most companies do their upgrades they may skip some and go to a newer one or not... I've only had VM so yea...
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Old January 25th, 2012, 01:59 PM   #40 (permalink)
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After doing some searching, I found that Motorola seems to think that their s--t doesn't stink. Apparently, they will not release the Triumph, or any other device as a "dev" phone. They also stated that the source for the kernal is "proprietary information" and is not to be realeased to the general public, nor to a "dev". The only item that they released source for is the camera, which is the only thing they are obligated to release (statute, blah, blah, blah here). I guess if ICS will be made, it's going to have to be built outside their source, unless the korean/chinese copies are identical with open source kernals.
This post effectively sums up what most of us were trying to say about Motorola and (to a much lesser extent) VM. Moto isn't going to do anything that would allow ICS as a release, and if they won't, neither will VM since they don't have access to a dev phone.
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Old January 25th, 2012, 09:33 PM   #41 (permalink)
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If anyone cares here's the reply I got back from VM
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Hello Marcus,

Thanks for contacting Virgin Mobile Customer Care.

We are sorry to know our service does not satisfy your expectations.

We do appreciate hearing from you, your complaints, suggestions and comments. Those are vital for us to solve issues and continue improving our service. Virgin Mobile assures you that your comments have already been taken seriously as a way to reach high improvement in customers' satisfaction, which is our highest priority.

If you need additional assistance, feel free to let us know how we can assist further or contact us at 1-888-322-1122 (or *VM from your handset). You can reach us Monday through Sunday from 4am-9pm PST.

Thanks,

Nadia
Virgin Mobile At Your Service
Prepaid Cell Phone Service and Pay as You Go | Virgin Mobile
I bolded important parts.
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Old January 25th, 2012, 09:50 PM   #42 (permalink)
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I'd love to get official ICS or even gb, but heck, I'd be pretty happy if they just fixed some of the issues the phone has. It's pretty good sad that TG, Isaac, Whyzor, and others are able to, in their free time, do a 100% better job than Moto's paid people. The Triumph probably sold a lot more just because it got so much better with cm7. They should be paying these devs for the awesome work they've done.
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Old January 26th, 2012, 06:59 AM   #43 (permalink)
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FWIW: On Jan 25, I received an email from VM Customer Care, which in part read:

"Regarding your email, the 2.3 Android version will be available in Virgin Mobile soon. Unfortunately, we do not have the exact date in which this update will be released in our company.

Please accept our apologies for being unable to give you a different response other than this one. You can keep track of this at
www.virginmobileusa.com since our website will be one of the first channels Virgin Mobile will use to inform our customers about this upgrade."



There are hundreds of thousands of users on VMUSA with the Triumph. I believe it is a very good phone that brought many to VM. I think they are listening, but I do not believe they alone are in a position to announce an update. There are numerous stakeholders that have to sign off on a SW update. This has been discussed over on the Motorola Owner's Forum.
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Old January 26th, 2012, 07:03 AM   #44 (permalink)
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That's what I was trying to explain-VM isn't really the issue at hand.
It's Motorola. If they won't release anything beyond source for the camera, there's nothing to be done about bringing ICS until Motorola relents. Really, we should be complaining to Motorola.
VM is good-Moto? Better.
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Old January 26th, 2012, 10:42 AM   #45 (permalink)
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FWIW: On Jan 25, I received an email from VM Customer Care, which in part read:

"Regarding your email, the 2.3 Android version will be available in Virgin Mobile soon. Unfortunately, we do not have the exact date in which this update will be released in our company.

Please accept our apologies for being unable to give you a different response other than this one. You can keep track of this at
www.virginmobileusa.com since our website will be one of the first channels Virgin Mobile will use to inform our customers about this upgrade."



There are hundreds of thousands of users on VMUSA with the Triumph. I believe it is a very good phone that brought many to VM. I think they are listening, but I do not believe they alone are in a position to announce an update. There are numerous stakeholders that have to sign off on a SW update. This has been discussed over on the Motorola Owner's Forum.
Hmm, this looks promising. Maybe it'll fix some of the annoying bugs in the stock & CM7 (random ignored touches, partial wakelocks...etc). At least it would give us a better base to port CM9/ICS.
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Old January 26th, 2012, 01:49 PM   #46 (permalink)
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That's what I was trying to explain-VM isn't really the issue at hand.
It's Motorola. If they won't release anything beyond source for the camera, there's nothing to be done about bringing ICS until Motorola relents. Really, we should be complaining to Motorola.
VM is good-Moto? Better.
That's not completely true. VM has to be the one to organize the update. Motorola can make an update, but its up to VM to release the update to the general public, meaning its both VM and Moto that have to agree (or LG, or HTC, but Moto specifically for the MT.)
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Old January 26th, 2012, 02:21 PM   #47 (permalink)
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FWIW: On Jan 25, I received an email from VM Customer Care, which in part read:

"Regarding your email, the 2.3 Android version will be available in Virgin Mobile soon. Unfortunately, we do not have the exact date in which this update will be released in our company.

Please accept our apologies for being unable to give you a different response other than this one. You can keep track of this at
www.virginmobileusa.com since our website will be one of the first channels Virgin Mobile will use to inform our customers about this upgrade."



There are hundreds of thousands of users on VMUSA with the Triumph. I believe it is a very good phone that brought many to VM. I think they are listening, but I do not believe they alone are in a position to announce an update. There are numerous stakeholders that have to sign off on a SW update. This has been discussed over on the Motorola Owner's Forum.
I'm hoping you aren't trolling, if this is true I'm glad we heard something from them. We'll finally have a good O.S. on our phones.
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Old January 26th, 2012, 02:24 PM   #48 (permalink)
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Doesn't matter if he's trollling or not... It doesn't specify which phone... For all we know they're talking about the OV or if they mean a new phone with gingerbread.
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Old January 26th, 2012, 05:35 PM   #49 (permalink)
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That's not completely true. VM has to be the one to organize the update. Motorola can make an update, but its up to VM to release the update to the general public, meaning its both VM and Moto that have to agree (or LG, or HTC, but Moto specifically for the MT.)
Read the quote from a previous post Sharpe made, regarding Motorola's dev phone policy. If Motorola is refusing to even give *that* a chance, let alone releasing the kernel, then there's little recourse through given channels.

I still remain hopeful that VM and Motorola change their mind, I just don't expect it considering what was posted about Motorola.
And honestly? It seems more like the VM stuff is all just standard form letters. Like "your opinion matters. Thanks! We'll send it to the higher ups."

Also-while 2.3 is a start, that's not ICS. I'm appreciative of whatever we have, and the dedication of devs who work their butts off to give us righteous software. Just don't expect it formally with an endorsement from the big companies who has teh moneis.
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Old January 26th, 2012, 05:56 PM   #50 (permalink)
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Read the quote from a previous post Sharpe made, regarding Motorola's dev phone policy. If Motorola is refusing to even give *that* a chance, let alone releasing the kernel, then there's little recourse through given channels.

I still remain hopeful that VM and Motorola change their mind, I just don't expect it considering what was posted about Motorola.
And honestly? It seems more like the VM stuff is all just standard form letters. Like "your opinion matters. Thanks! We'll send it to the higher ups."

Also-while 2.3 is a start, that's not ICS. I'm appreciative of whatever we have, and the dedication of devs who work their butts off to give us righteous software. Just don't expect it formally with an endorsement from the big companies who has teh moneis.
That's true... Like I've said multiple times I'm not expecting anything from moto and especially nothing from VM it would be nice, and more stable than other roms, but most likely won't happen. Even if they did come out with 2.3 update I don't know that I would update, cuz I like the features of cm7, maybe if they came out with a ICS update I would. But yea I'm not expecting anything from VM especially considering it took them like half a year to update the Intercept to 2.2 which was just 1 os version newer and when 2.3 was already rolling out...

Edit: also I know that almost all the updates for every phone aren't even official they are all made by the community not the company, if companies would release source codes it would make it so much easier, especially since they don't seem to care at all.
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