Go Back   Android Forums > Android Phones > Motorola Triumph

Get excited for the Samsung Galaxy S5! Find everything you need and discuss it in our Galaxy S5 Forum!

test: Reply
 
LinkBack Thread Tools
Old October 28th, 2012, 02:39 PM   #1 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Oct 2012
Location: SE Iowa
Gender: Male
Posts: 49
 
Device(s): Samsung Galaxy S4
Carrier: Us Cellular

Thanks: 0
Thanked 2 Times in 2 Posts
Default Broke my gorrilla glasss - what options do i have?

Hey everyone, my Triumph fell right on the corner breaking the glass. I had the glass protector off too, so it does have some sharp edges now. I only have one protector screen for another phone but i was thinking of putting it on for now to keep from loosing glass or cutting myself accidently. I know once it's on, it's not coming off. Do you think this is a good idea for now?

I do have insurance through VM so i will have to get another phone. But i think it's $100. I'm looking for a cheap fix. If i have to return it, so be it. Would an Ebay digitizer work well? Are they hard to change or inferior quality?

I also have a custom ROM installed. Would i need to go back to stock before sending it in?

Don't judge me on this one. Should i just say it was stolen, or send it back in broken?

buckhead is offline  
Reply With Quote
sponsored links
Old October 28th, 2012, 08:39 PM   #2 (permalink)
Resident Slide Rule Guru
 
OverByter's Avatar
 
Join Date: Dec 2010
Location: CT, USA
Gender: Male
Posts: 3,998
 
Device(s): HTC Evo V 4G,Triumph CM7 TG=Reloaded, Intercept UD6, HTC Wildfire S HBOOT Unlocked w/s-off
Carrier: Virgin Mobile

Thanks: 403
Thanked 918 Times in 656 Posts
Send a message via Skype™ to OverByter
Default

Just call them and tell them that your touch screen stopped working and see if they'll send you a replacement. Don't worry about going back to stock, the first thing that virgin does when you return the phone is flash a stock Image so that there is no customer info left on the phone and put it in a known state for troubleshooting. Good luck.
OverByter is online now  
Reply With Quote
Old October 28th, 2012, 10:36 PM   #3 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Oct 2012
Location: SE Iowa
Gender: Male
Posts: 49
 
Device(s): Samsung Galaxy S4
Carrier: Us Cellular

Thanks: 0
Thanked 2 Times in 2 Posts
Default

Wouldn't they question me when mine shows up with broken glass?

It does still work, for now anyway.
buckhead is offline  
Reply With Quote
Old October 29th, 2012, 10:08 AM   #4 (permalink)
Member
 
Rcarnes91's Avatar
 
Join Date: Mar 2012
Posts: 306
 
Device(s):
Carrier: Not Provided

Thanks: 23
Thanked 32 Times in 28 Posts
Default

Just tell them it must have broke from shipping
Rcarnes91 is offline  
Reply With Quote
Old October 29th, 2012, 08:00 PM   #5 (permalink)
New Member
 
Join Date: Jun 2012
Posts: 13
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I bought a glass from Repair Universe for my daughter's LG Thrill. It was pretty easy to do. Here's a link to the Triumph glass:

Motorola Triumph Touch Screen Digitizer Replacement

You might can get it cheaper from Amazon.com and just do a video search on how to do it yourself.

58n65
58n65 is offline  
Reply With Quote
Old October 30th, 2012, 04:50 PM   #6 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Oct 2012
Location: SE Iowa
Gender: Male
Posts: 49
 
Device(s): Samsung Galaxy S4
Carrier: Us Cellular

Thanks: 0
Thanked 2 Times in 2 Posts
Default

Would the glass in that digitizer be of similar quality to Gorrilla Glass?
buckhead is offline  
Reply With Quote
Old November 3rd, 2012, 05:02 PM   #7 (permalink)
Moderati ergo sum
 
lunatic59's Avatar
 
Join Date: Jun 2010
Location: Pennsylvania
Posts: 23,724
 
Device(s): Nexus 4, Galaxy S II, Captivate, Nexus 1 (retired), Nook Color, Asus Transformer.
Carrier: AT&T

Thanks: 7,582
Thanked 12,257 Times in 6,736 Posts
Default

Quote:
...tell them it must have broke from shipping
and other suggestions about deliberately damaging a phone to claim a replacement is fraud and a felony. It's not good for you, your family or your karma, and crime is never a solution to a problem.

I suggest taking the high road here, if it it might cost you a few sheckles. You'll at least be able to look in the mirror without seeing something you regret.

Any further discussion of fraud will get this thread locked.
__________________
_
If the information is useful, Like the post, if the person was helpful, Thank the member.
RULES: Lest we forget | This part of signature intentionally left blank.
_________________________________________________

No Ivory-Billed Woodpeckers were harmed in the composition of this message.
lunatic59 is offline  
Reply With Quote
The Following 3 Users Say Thank You to lunatic59 For This Useful Post:
OverByter (November 10th, 2012), scary alien (November 3rd, 2012), Tokens210 (November 5th, 2012)
Old November 4th, 2012, 12:37 PM   #8 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Oct 2012
Location: SE Iowa
Gender: Male
Posts: 49
 
Device(s): Samsung Galaxy S4
Carrier: Us Cellular

Thanks: 0
Thanked 2 Times in 2 Posts
Default

I guess i should update this thread.

Last week i called VM and told them it fell off my freezer onto the concrete basement floor and broke the glass. This IS exactly what happened.

I was very suprised when they told me my phone was still under warranty. It's still less then a year old. They said it was covered, and sent me a new phone. Within 24 hours of that phonecall, i had my new Triumph at my doorstep.

I'm not sure if it is a new or refurbished phone. It came in a white box wrapped in bubblewrap. Nothing more. Doesn't matter to me if it's new or not. Looks new. Can't thank VM enough. Although my insurance has now been canceled, i understand that part of it.
buckhead is offline  
Reply With Quote
The Following User Says Thank You to buckhead For This Useful Post:
lunatic59 (November 4th, 2012)
Reply

Motorola Triumph
Current Rating:
Rate this Phone:

The Motorola Triumph for Virgin Mobile sports a 4.1-inch screen on a super thin .4-inch body. With a 5MP camera that shoots HD video, a VGA front-facing camera, and HDMI-out, the Triumph offers a great set of features for Virgin Mobile customers ea... Read More



Go Back   Android Forums > Android Phones > Motorola Triumph
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 06:31 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.