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Old February 26th, 2011, 07:51 AM   #1 (permalink)
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Default Order Shipment status from Motorola Store...

I bought my Motorola Xoom as part of that discount on the Motorola store website but I wanted to start a topic for those of us that did to figure out when everyone starts receiving theirs.

I am excited about getting my Xoom as I am sure that everyone else is too. So I was thinking that everyone might be able to help each other out by letting people know when they receive theirs in the mail.

Mine says on the website that it shipped February 25th but I have not received any information yet on a tracking number.

I will keep everyone posted.

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Old February 26th, 2011, 08:14 AM   #2 (permalink)
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I ordered using that discount as well. I've been keeping an eye on the thread at XDA. A few people stated that motorola CS said the xooms will be shipped on Friday (which looks like that didn't happen) or Monday.

I am soooo eager to get my Xoom!
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Old February 26th, 2011, 08:49 AM   #3 (permalink)
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Default discount?

Maybe i am blind but where is their a 25% discount on moto website for this tabby?
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Old February 26th, 2011, 08:54 AM   #4 (permalink)
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Maybe i am blind but where is their a 25% discount on moto website for this tabby?
It happened on Thursday. Someone from XDA posted a code online that allowed some people to get the xoom at a 25% discount. The code no longer works. I think it was approx. a 3-hour window. It was talked about on here as well. The thread is now locked.

25% off Xoom - Motorola.com (no longer works)
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Old February 26th, 2011, 10:00 AM   #5 (permalink)
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mine said i would get it 2-7 so that means shipping this weekend or monday. not worried yet
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Old February 26th, 2011, 02:31 PM   #6 (permalink)
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Still open order but no tracking number yet
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Old February 26th, 2011, 04:44 PM   #7 (permalink)
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I thought I saw at a brief time it was shipped the 24th but I can't find it any longer. Delivery says 28th-1st. The money is pending in my bank account or at least it was last night. Find out soon enough, long weekend

And no tracking number yet.
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Old February 26th, 2011, 04:56 PM   #8 (permalink)
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Mine says shipped 24th but no tracking number. So I do not believe has shipped but in process somehow. I am impatient but happy about the 25% discount and free case.
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Old February 26th, 2011, 06:48 PM   #9 (permalink)
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Mine says it shipped on the 25th. No tracking number though.....
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Old February 26th, 2011, 07:04 PM   #10 (permalink)
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looking back mine says shipped on 24th also....we will see come monday if a tracking number appears
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Old February 27th, 2011, 10:06 AM   #11 (permalink)
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No tracking number her either. It does say shipped 2/24
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Old February 27th, 2011, 10:45 AM   #12 (permalink)
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tomorrow you guys should get track numbers. the units were released to shipping. they will scan them, give them a track number and they will be on their way...
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Old February 27th, 2011, 05:01 PM   #13 (permalink)
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Thank you so much for the update. I still keep checking my account status on the Motorola Store website at least 3 times a day. I am very excited about this. Will keep you posted. Still no tracking number but says shipped February 25th.
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Old February 28th, 2011, 06:57 AM   #14 (permalink)
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I ordered with the discount as well. Mine says it shipped the 24th but I still haven't received a tracking either....I am very anxious though!!
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Old February 28th, 2011, 09:29 AM   #15 (permalink)
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As of 10am EST still haven't. Don't know when they update those.
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Old February 28th, 2011, 09:51 AM   #16 (permalink)
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No tracking here either, just says shipped on the 25th via Standard.
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Old February 28th, 2011, 10:30 AM   #17 (permalink)
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Same here- says shipped on the 24th, no tracking number yet, estimated delivery March 2-7

Edit: Was in such a hurry to grab one before they yanked the code that I didn't even see the free shipping offer. So I paid $4 for standard instead of getting free 2-day. Missed out on the free case too lol #fail oh well
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Old February 28th, 2011, 10:34 AM   #18 (permalink)
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I got the code and the free two-day shipping but missed out on the free case, I didn't see it. Oh well
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Old February 28th, 2011, 10:58 AM   #19 (permalink)
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Just say shipped for me as well.

Im starting to think that they are not going to honor the deal. If so then they are cruel cruel creatures.
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Old February 28th, 2011, 11:13 AM   #20 (permalink)
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has anyone actually been 'charged' or just hit with an authorization charge so far?
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Old February 28th, 2011, 11:15 AM   #21 (permalink)
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has anyone actually been 'charged' or just hit with an authorization charge so far?
Just pending in my banking account. But they haven't updated Friday's numbers yet.
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Old February 28th, 2011, 11:21 AM   #22 (permalink)
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Just say shipped for me as well.

Im starting to think that they are not going to honor the deal. If so then they are cruel cruel creatures.
Thinking this might be the case. For me at least. Its showing the money back in my bank account so possibly they issued a refund?
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Old February 28th, 2011, 11:26 AM   #23 (permalink)
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Just talk to Motorola.

Basically the status on Amazon is useless. The guy said to just wait for the email and usually takes 24-48 hrs to process.
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Old February 28th, 2011, 11:28 AM   #24 (permalink)
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I'm sure they don't process it on the weekend.
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Old February 28th, 2011, 11:36 AM   #25 (permalink)
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all orders will be fulfilled by moto..worry not...
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Old February 28th, 2011, 11:43 AM   #26 (permalink)
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Quote:
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I'm sure they don't process it on the weekend.
I didn't count the weekend. Its just stupid to make an order was shipped if its still processing.
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Old February 28th, 2011, 12:08 PM   #27 (permalink)
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I called as well. Order will ship today.
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Old February 28th, 2011, 12:14 PM   #28 (permalink)
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Sweet. Thanks for calling.
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Old February 28th, 2011, 03:00 PM   #29 (permalink)
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I just called Motorola and they said that my discounted XOOM was being processed today, and should be delivered to me either tomorrow or the next day.
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Old February 28th, 2011, 03:11 PM   #30 (permalink)
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I just called Motorola and they said that my discounted XOOM was being processed today, and should be delivered to me either tomorrow or the next day.
And what day did it originally say your order shipped? 24th or 25th? And what shipping method did you select? Just trying to compare it to mine to get a ballpark idea; mine shows the 24th as the shipped date and I went with 1-day shipping.
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Old February 28th, 2011, 03:21 PM   #31 (permalink)
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Quote:
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And what day did it originally say your order shipped? 24th or 25th? And what shipping method did you select? Just trying to compare it to mine to get a ballpark idea; mine shows the 24th as the shipped date and I went with 1-day shipping.
They didn't tell me when mine was shipped. I ordered mine over the phone to get the discount, so I am not able to see any information about the order online. All I know is that the order takes 1-2 business days to process, which means that today is the second day for processing. Which means it should ship today. Once it does ship, he told me I should receive the tracking number.
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Old February 28th, 2011, 03:31 PM   #32 (permalink)
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As a little side note. Since we did all order the same tablet within, at most, three hours of each other, it would make sense that we receive our XOOMs on the same day. It looks like tomorrow might be that day, so please post here right when you receive yours!
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Old February 28th, 2011, 03:51 PM   #33 (permalink)
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If this is anything like the last item (an accessory) I ordered from the Moto store with 2-day shipping, we should get shipment confirmation e-mails the day after we receive the actual shipment. It seems like there may be a slight disconnect from the order status system and the actual status.
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Old February 28th, 2011, 04:23 PM   #34 (permalink)
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Quote:
Originally Posted by dscarfogliero View Post
As a little side note. Since we did all order the same tablet within, at most, three hours of each other, it would make sense that we receive our XOOMs on the same day. It looks like tomorrow might be that day, so please post here right when you receive yours!

Well I'd say that is true, except not all of us used the same shipping method. While many used the 2-day, I for one went with the 1-day, so those with the 1-day should get theirs first, yes?
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Old February 28th, 2011, 04:34 PM   #35 (permalink)
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Well I'd say that is true, except not all of us used the same shipping method. While many used the 2-day, I for one went with the 1-day, so those with the 1-day should get theirs first, yes?
I would think so. Although, when I get 2-day shipping, the package usually comes during the 1st day. If that is the case, I feel bad for the people you wasted $14 on the 1-day shipping. I guess we will find out tomorrow...
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Old February 28th, 2011, 04:36 PM   #36 (permalink)
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5:44 PM EST

I just got off the phone with motorola to check the status of my xoom that "shipped" on 2-24 via 1 day shipping. After 20 minutes of holding, she checked with a "supervisor" and said that it will ship out today via FedEx.

Also, if you are one of the people who didn't read the "must add to cart" text for the free case, you are SOL as well.

American call centers would be nice.....
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Old February 28th, 2011, 04:38 PM   #37 (permalink)
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I would think so. Although, when I get 2-day shipping, the package usually comes during the 1st day. If that is the case, I feel bad for the people you wasted $14 on the 1-day shipping. I guess we will find out tomorrow...
Hey the way I looked at it, I didn't even give shipping costs a thought when placing this order considering how much money I was saving. Got the Xoom, dock, folio, silicone case, and car charger, with shipping, for $65 less than what I was planning to spend that night at BBY for the Xoom alone! (plus no data plan cancellation to worry about). Hell I would have dropped $20 or $30 on shipping for that deal, lol.
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Old February 28th, 2011, 04:41 PM   #38 (permalink)
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Quote:
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Hey the way I looked at it, I didn't even give shipping costs a thought when placing this order considering how much money I was saving. Got the Xoom, dock, folio, silicone case, and car charger, with shipping, for $65 less than what I was planning to spend that night at BBY for the Xoom alone! (plus no data plan cancellation to worry about). Hell I would have dropped $20 or $30 on shipping for that deal, lol.
Thats true. I still can't believe we got that deal!
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Old February 28th, 2011, 05:10 PM   #39 (permalink)
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great. based on other users' posts on this thread, looks like its going to be shipped tonight, and we'll get our tracking numbers by tomorrow. w00t!
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Old February 28th, 2011, 05:59 PM   #40 (permalink)
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I am totally jealous of the people that got in on the deal. I'm really glad someone was able to buy the xoom at a price that makes sense.

I am sad to report that as soon as the final price was released I bought an ipad. Xoom is too much$. Not the same but I did violate it (jailbreak) and have my way with cydia.
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Old February 28th, 2011, 06:15 PM   #41 (permalink)
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Got an email that stated it would ship tomorrow. The people on the phone stated it would ship friday or monday. Back on the phone and she does not even know when it will ship. She first stated the 3/2 so I would get it by 3/7 since its 3-5 business days. Waiting for a supervisor now.

So def not shipping today. She stated it would ship tomorrow which I highly doubt too. She also could not explain why the website shows shipped yet they show that it has not.
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Old February 28th, 2011, 11:24 PM   #42 (permalink)
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Got an email that stated it would ship tomorrow. The people on the phone stated it would ship friday or monday. Back on the phone and she does not even know when it will ship. She first stated the 3/2 so I would get it by 3/7 since its 3-5 business days. Waiting for a supervisor now.

So def not shipping today. She stated it would ship tomorrow which I highly doubt too. She also could not explain why the website shows shipped yet they show that it has not.
Yep, I got the same run around and scripted responses!
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Old March 1st, 2011, 06:16 AM   #43 (permalink)
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all of you all should have track #s by last night...
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Old March 1st, 2011, 06:18 AM   #44 (permalink)
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all of you all should have track #s by last night...
No tracking here still anxiously waiting.
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Old March 1st, 2011, 06:24 AM   #45 (permalink)
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amazing. perhaps they did get a lot of orders and its causing a back log? id like to see the numbers of units sold since thursday thru the weekend and how many were direct from moto...
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Old March 1st, 2011, 06:58 AM   #46 (permalink)
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no tracking on mine either
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Old March 1st, 2011, 07:08 AM   #47 (permalink)
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Quote:
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If this is anything like the last item (an accessory) I ordered from the Moto store with 2-day shipping, we should get shipment confirmation e-mails the day after we receive the actual shipment. It seems like there may be a slight disconnect from the order status system and the actual status.
If that's the case, the people that chose one-day shipping should be receiving theirs today - even without a tracking number.

I hate to complain, but this is getting a little ridiculous - no tracking number, no REAL ETA, and the order statuses have not changed since Thursday (3/24).
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Old March 1st, 2011, 07:20 AM   #48 (permalink)
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Just FYI. Some folks at XDA have gotten their tracking numbers. There are over 100 over there (and counting) that got the deal, and only three or four so far have their tracking numbers.

I have not gotten mine yet, but I'm being patient. Since I know people are getting their orders, I can breathe a little easier now.
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Old March 1st, 2011, 07:31 AM   #49 (permalink)
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Moto has a lot to learn about retail sales channels especially in the communication and customer service areas. For years they depended on wireless companies to handle everything and wireless companies were pretty horrible because they controlled the entire wireless food chain. Moto needs to make some major adjustments. The whole Xoom launch has been an odd bird. Love the Xoom but makes you wonder about your investment.

Still no tracking for me either and I am tired of calling customer service in India.

Now here is something to think about can you imagine sending in your tablet for the 4g upgrade. Seems it could get lost in black hole of India customer service dept. The thought of 6 days going by and having to call these guys makes me sweat.
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Old March 1st, 2011, 07:48 AM   #50 (permalink)
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Quote:
Originally Posted by marctronixx View Post
amazing. perhaps they did get a lot of orders and its causing a back log? id like to see the numbers of units sold since thursday thru the weekend and how many were direct from moto...

Say 1,000 got the deal. That is about $200,000 impact to their bottom line. Motorola could be trying to figure out how to accrue for loss and spread into the Q2 P&L, rather than eat it all in Q1.

Not seeing how this panned out very well for whoever was supposed to proof test the discount. Somebody in their customer service, or sales & marketing may be the fall-person for this. I hope you all can sleep well....
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