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Old July 6th, 2010, 11:54 PM   #1 (permalink)
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Default Motorola's disrespect

Fellow Android lovers. I am a Motorola Cliq owner. My phone as well as the Dext, XT, and Backflip are running Android 1.5. We were mislead into believing an update was coming for our phones. While at this time we are being told the upgrade for the Cliq, which was the first 1.5 phone on the list, is being tested we were only told that information on the very last day of Motorola's own self-imposed deadline. While no promise was made, no communication was made to the public before the very last minute. As owners of a Product that cost some of us $400 we feel that we have been put on the back burner by a company that has found more success with phones that do not run its MotoBlur user interface. Despite the Dext and Cliq's release before the Droid, the Droid has been upgraded from its very own special o.s. 2.0 to 2.1. Rumors now say the Droid should be updated to 2.2 very soon! Also, the Droid X is being delivered with Blur as a set of widgets rather than a user interface. This only lends credit to the idea that Blur has failed. We have been told to expect an update now. We have no idea when it will come, only that it is in testing.
I am reaching out to the other Cliq/Dext/BackFlip/XT owners and asking you to join my Facebook Group. The link is in my signature. This may seem trivial to some of you, but those of us stuck on 2.1 are missing out on some very useful apps. We do not have turn by turn navigation. We do not have the Kindle app. We do not have a lot of things we should have. The point of Android was to make it customizable and to make it available for updates and advances in the o.s. Motorola has totally crippled a $400 smartphone by placing its own user interface on top of the Android o.s. Motorola owners are being left in the dust unless they are Verizon handset owners. All of this is very unfortunate. It is my belief that this facebook group is a way for us to show a physical number of upset customers. A group on facebook got Betty White on SNL!

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Old July 7th, 2010, 09:32 AM   #2 (permalink)
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That's why in my view anything other than an officially announced release date (for devices, updates, whatever) doesn't mean a thing when it comes to anything in the wireless market. Don't count on anything other than such unless you're into disappointment.

Why would you buy a skinned/UI Android device is you want the fastest updates? Think about it, the skin/UI adds complexity as the OEM has to spend additional time ensuring that the skin/UI and the Android update work properly together. Of course Google Experience phones (such as the Droid) get updates faster -- they're as close to stock Android as it gets.

Do you have a link from Motorola announcing updates for the devices mentioned? Or is this all based on rumor?
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Old July 7th, 2010, 09:37 AM   #3 (permalink)
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Someone paid $400 for one of the Motorola crap phones?
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Old July 7th, 2010, 10:43 AM   #4 (permalink)
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well i dont mean to sound harsh on this, but thatsa what you get for going with a phone designed liek that. i mean yeah it sucks that you got lied to by moto, and it sucks that because of their interface it will take forever for things to come your way.

the only news i care about when updates are concered are directly from teh androids themselves, offical is the only one i care about, which generally mean i dont listen to my service provider at all, which i salso why i bought an N1, i wanted to know that the relase date i get from my homeship was gold.

as for the droid getting updates faster then cliq, from what i understood droid was liek the flagship of android phones at the time, and it will most likly recive priority over other phones in its class until it becomes obsolte, the cliq with a interface over the gui makes standered ota's slow, and moto has bigger fish in it sea to catch then an update for a phone that would require an entire build dedicated for tehupdate. it sucks that you got boned like this, and i feel for you.
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Old July 7th, 2010, 11:02 AM   #5 (permalink)
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Not to sound like a prick - but you should never buy a device based on what someone said it will do. You should buy based on what it does now.
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Old July 7th, 2010, 11:25 AM   #6 (permalink)
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Thank you guys for your thoughts! I do appreciate them. Believe me I have been kicking my own butt for about 4 months now. I did not do enough research into Android at the time to realize that the Cliq was not an Android phone.

This is definitely my bad. While doing my research on Android, I found that the system was easy to upgrade and that Android phones should be able to stay current. So when I went to my t-mobile store I asked for an Android device with a qwerty. The cliq was brought to me. I saw that it was running 1.5. I had done enough research to know that wasn't current, but had also read Sanjay's (moto bigwig) quote promising the update. Mentioned the update to the rep, rep said it was coming in a month at the most.

If I had known that MotoBlur was an overlay of the Android o.s. I would not have purchased the phone. I thought by going Android I was jumping ship from handset makers that released a phone and then forgot about it. I did not realize that Blur wasn't just a set of custom widgets. Only after I tried to use turn by turn navigation did i realize just how badly I'd been duped. A little more research brought the Sense u.i. and its problems to my attention, and then I found Motorola's Owner Forum. That is when I began to understand just what I had done.

Rest assured, I will not be purchasing another Android phone with some u.i. on it. The point of purchase was to sport a Google inspired phone. That is not what I got. There are many many users out there who feel the same way. I guess I spent the majority of my first post complaining.

Let me give you a better idea of why I started the FB Group. Motorola refuses to give any official statements regarding the update. They refuse to respond to users questions regarding how they are in breech of their OHA rules and regulations. They refuse to respond to the fact that their Blur u.i. is hindering the progression of Google's innovations. What we want is answers. Blur users were led to believe they were getting an Android smartphone. What we all got was a Motorola Tween Text Machine.

The FB group focuses on the update at this time because there are 3 other Blur phones that haven't even been given a testing in progress notification. They have no clue when they will get to use the full capabilities of the Android Market or pinch to zoom web browsing. I feel that if we amass into one group in one place, it will be a whole lot harder to ignore us.

Motorola customers have questions, and we want answers! (From Motorola)
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Old July 7th, 2010, 12:11 PM   #7 (permalink)
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What we all got was a Motorola Tween Text Machine.
I'm sorry, but thats exactly what that phone was meant to be.
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Old July 9th, 2010, 08:58 PM   #8 (permalink)
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/joined the revolution.
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Old July 10th, 2010, 10:28 AM   #9 (permalink)
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Old July 10th, 2010, 12:29 PM   #10 (permalink)
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I'm with you. Sadly the Cliq was the only phone available at T-Mobile when my G1 broke. I hated every minute I had with that phone.
the mytouch3G came out before the cliq... just saying..
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Old July 11th, 2010, 01:23 PM   #11 (permalink)
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yeah there were a few more options, unless your t-mobile store only had very few for some reason or another. anything im unsure about i ask here to avoid this type of situation, i think i was on the forums for a good long while before i bought my phone, i started out wanting to get a mytouch, and these guys slowly convinced me up the food chain to teh Nexus One, havent regretted it yet.
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Old July 11th, 2010, 02:32 PM   #12 (permalink)
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I don't know if this is something you'd want to do, but I used to see all the time on Craigslist people trading phones. For example, people wanting to trade their mytouch for a cliq, etc. The mytouch is a lot more customizable than the cliq and you can root and install roms on it. Might be something you want to look into?
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Old July 13th, 2010, 09:13 PM   #13 (permalink)
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Let it be said now so that nobody will get the wrong idea: something called "Charm" and looks like

is also likely to be a tween texter
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Old July 14th, 2010, 12:32 AM   #14 (permalink)
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yuck, that looks a bit on the ugly side
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Old July 15th, 2010, 01:04 PM   #15 (permalink)
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On the subject of Motorola disrespect:

Apparently their new Droid X is designed to brick itself if you attempt to mod it.

Leaving people hanging waiting for a promised update that never comes is bad enough, but now they're intentionally destroying phones if you try to update it yourself?!?
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Old July 17th, 2010, 01:46 AM   #16 (permalink)
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MotoBLUR made me somewhat leary when it came out. My concern was that Motorola Mobile Devices division was in such dire straights a couple years ago that they couldn't find a buyer when a sell-off was mentioned, and a majority stock holder was forcing them to spin off the mobile phone business from the rest of the company. I thought, "What would become of MotoBLUR, and those who'd purchased phones based on it, if the company went belly-up?"

From what I'm reading in this thread, it looks like this is the answer, and they haven't even gone under!
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Old July 25th, 2010, 11:35 PM   #17 (permalink)
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Motorola Cliq 2.1 leak -- yes, Blur and Eclair now play together | Android Central

Maybe look into this or some other custom rom. This is android after all, take advatage of whats out there.
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Old July 27th, 2010, 01:31 PM   #18 (permalink)
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Motorola Cliq 2.1 leak -- yes, Blur and Eclair now play together | Android Central

Maybe look into this or some other custom rom. This is android after all, take advatage of whats out there.
But still nothing for the Cliq XT.
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Old July 27th, 2010, 08:31 PM   #19 (permalink)
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Motorola should not be trying to lock the phones down. this crap is exactly why. The original DROID was ONLY as popular as it was because it was NOT locked down. No encrypted boot loader B.S. no Moto Blur crap.

Motorola is going to put themselves right back where they were if they don't stop this foolishness. They need to ride the wave that is Droid by being more open instead of going Apple's route.
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Old July 27th, 2010, 09:55 PM   #20 (permalink)
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How did a thread that is just a bunch of complaining get stickied?
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Old July 28th, 2010, 03:52 PM   #21 (permalink)
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How did a thread that is just a bunch of complaining get stickied?
My guess: angry mod with a cliq that is too embarrassed to admit it.
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Old July 29th, 2010, 03:48 PM   #22 (permalink)
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Motorola should not be trying to lock the phones down. this crap is exactly why. The original DROID was ONLY as popular as it was because it was NOT locked down. No encrypted boot loader B.S. no Moto Blur crap.

Motorola is going to put themselves right back where they were if they don't stop this foolishness. They need to ride the wave that is Droid by being more open instead of going Apple's route.
I disgree with that. Not wanting to drag the root vs. non-root debate up..but how many ppl that bought the Droid do you think rooted and installed custom ROMs on it?

When I first got it I had no idea it did that. All I saw was free GPS, capacitive touch screen, and tons of free apps, slide out keyboard. Thats it.

It was popular cuz it was/is a good phone. I do agree that it not having Blur my have helped its popularity tho. I agree with ppl that say all Android phones should come with vanilla Android, with an option to install Sense UI, MotoBlur, TouchWiz, etc.
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Old July 30th, 2010, 04:10 PM   #23 (permalink)
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Verizon alongside Motorola is handling the updates for the Droid series. The Milestone isn't getting 2.2 despite being a GSM version of the Droid.
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Old August 2nd, 2010, 08:35 AM   #24 (permalink)
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well i dont mean to sound harsh on this, but thatsa what you get for going with a phone designed liek that. i mean yeah it sucks that you got lied to by moto, and it sucks that because of their interface it will take forever for things to come your way.

the only news i care about when updates are concered are directly from teh androids themselves, offical is the only one i care about, which generally mean i dont listen to my service provider at all, which i salso why i bought an N1, i wanted to know that the relase date i get from my homeship was gold.

as for the droid getting updates faster then cliq, from what i understood droid was liek the flagship of android phones at the time, and it will most likly recive priority over other phones in its class until it becomes obsolte, the cliq with a interface over the gui makes standered ota's slow, and moto has bigger fish in it sea to catch then an update for a phone that would require an entire build dedicated for tehupdate. it sucks that you got boned like this, and i feel for you.
The Droid also has stock Android instead of crappy MotoBlur, which made it MUCH easier to get the software working on it over older phones with slower processors, less memory, and with custom Skins

Stick to phones with stock Android, and you will have a lot less issues. Plus it will force Moto, HTC, and Samsung to either stop putting those skins on phones, or to improve their trun around time for upgrade. If people stop buying them, and only buy phones with stock Android, these companies will learn
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Old August 2nd, 2010, 08:37 AM   #25 (permalink)
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I disgree with that. Not wanting to drag the root vs. non-root debate up..but how many ppl that bought the Droid do you think rooted and installed custom ROMs on it?

When I first got it I had no idea it did that. All I saw was free GPS, capacitive touch screen, and tons of free apps, slide out keyboard. Thats it.

It was popular cuz it was/is a good phone. I do agree that it not having Blur my have helped its popularity tho. I agree with ppl that say all Android phones should come with vanilla Android, with an option to install Sense UI, MotoBlur, TouchWiz, etc.
It has nothing to do with Rooting or non-rooting. I bought a Droid because I didn't want any of the custom skins on my phone and wanted it to be stick android and stock android only, and that is what I got. I have never rooted my phone, and didn't want anything to do with Blur, Sense, or any other custom skins
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Old August 4th, 2010, 04:36 PM   #26 (permalink)
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Its just good business, why would they waste the money on updates for a second rate phone, do you see the yankees goin out and spending millions on crap players? I feel your pain for being lied to, but I don't blame moto for not spending the money just so they can keep their word.
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Old August 5th, 2010, 09:53 AM   #27 (permalink)
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This is the problem with Android in general. Too many people have their hands in when updates get to the phones. Not to mention, how much research does one need to do to figure out what phone is the best in this regard? The Cliq can be rooted but not the Cliq XT? Droid runs "stock" Android but the Droid X runs Motoblur? Does anyone remember when Motorola first revealed MotoBlur? Nobody at the press conference even know it was a skin and not the name of a phone model. I had friends talking about the new MotoBlur phone coming out soon.

I only see this getting worse too. You wonder why people don't like their carriers and their manufactures. They are standing in the way of Google's updates and my satisfaction!
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Old August 7th, 2010, 01:40 PM   #28 (permalink)
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Its just good business, why would they waste the money on updates for a second rate phone, do you see the yankees goin out and spending millions on crap players? I feel your pain for being lied to, but I don't blame moto for not spending the money just so they can keep their word.
As a (now) past owner of the Cliq XT I very much do blame them. I'll also never make the mistake of buying any Motorola product ever again, as an Android phone that never gets updates is pretty much useless in the long run.
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Old August 7th, 2010, 02:02 PM   #29 (permalink)
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Sad help me please!!!!

I have a Motorola cliq xt
So one day my phones running fine and I turn it off n when I turned it back on it was and still is going crazy. I can't see anything on the home screen, its all black and a window saying "the application setup wizard (process com.android.setupwizard) has stopped unexpectedly. Please try again" keeps on popping up after I click force close. And now I can't make ant phone calls or anything. Any ideas or advice on what I should do????
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Old August 7th, 2010, 02:50 PM   #30 (permalink)
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As a (now) past owner of the Cliq XT I very much do blame them. I'll also never make the mistake of buying any Motorola product ever again, as an Android phone that never gets updates is pretty much useless in the long run.
So you would never buy a Droid X or Droid 2? Well, your loss then.
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Old August 10th, 2010, 05:22 PM   #31 (permalink)
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Thnx for setting this up I will join the group. So for us Moto Cliq owners are we stuck on 1.5 or what? My phone si on 1.5 and I cant figure out a way to upgrade it and I really want that Kindle App
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Old August 11th, 2010, 10:27 AM   #32 (permalink)
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Thnx for setting this up I will join the group. So for us Moto Cliq owners are we stuck on 1.5 or what? My phone si on 1.5 and I cant figure out a way to upgrade it and I really want that Kindle App
It isn't disrespect, it is business. Do you expect a car company to continue engineering on a car that has already been on the market for 2-3 years? No, they spend their time and money of a new car that you will want instead of your 2-3 year old car. Same goes with phones. Companies are not going to waste their money and time working on making software work on a 2-3 year old phone. They will not make money by giving you a free software update. They make money by selling new phones.

It is totally unrealistic and unreasonable for all of you who think these companies should spend their time and money to get you new software on your old phone.

I seriously doubt Moto every officially said they would be releasing new software for those phones. You all are basing it off of rumors that you took as fact and are now mad at Moto because you fell for a rumor
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Old August 16th, 2010, 10:44 AM   #33 (permalink)
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It isn't disrespect, it is business. Do you expect a car company to continue engineering on a car that has already been on the market for 2-3 years? No, they spend their time and money of a new car that you will want instead of your 2-3 year old car. Same goes with phones. Companies are not going to waste their money and time working on making software work on a 2-3 year old phone. They will not make money by giving you a free software update. They make money by selling new phones.

It is totally unrealistic and unreasonable for all of you who think these companies should spend their time and money to get you new software on your old phone.

I seriously doubt Moto every officially said they would be releasing new software for those phones. You all are basing it off of rumors that you took as fact and are now mad at Moto because you fell for a rumor
WHAT? Your analogy does not fit at all into what is actually going on, so your not making any sense. My motorola backflip is months newer than the og droid, yet its already getting froyo and we haven't even been graced with the likes of 1.6 (not that we would get that anyway)... and fyi--They did promise to release the update officially. ill find the link for you.
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Old August 16th, 2010, 10:55 AM   #34 (permalink)
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WHAT? Your analogy does not fit at all into what is actually going on, so your not making any sense. My motorola backflip is months newer than the og droid, yet its already getting froyo and we haven't even been graced with the likes of 1.6 (not that we would get that anyway)... and fyi--They did promise to release the update officially. ill find the link for you.
The backflip was a lower end inferior phone the day it was released. So just because it came out afterword, that is like comparing a Corolla to a Camry. Even if Toyota comes out with a newly redesigned Corolla, it is still an inferior car to the Camry.

If they officially said they would upgrade, then I get what you are saying. But if all you guys are basing your "disrespect" claims off of the rumors that come out on a daily basis, then you should be blaming yourself and not Motorola
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Old August 16th, 2010, 12:09 PM   #35 (permalink)
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The backflip was a lower end inferior phone the day it was released. So just because it came out afterword, that is like comparing a Corolla to a Camry. Even if Toyota comes out with a newly redesigned Corolla, it is still an inferior car to the Camry.

If they officially said they would upgrade, then I get what you are saying. But if all you guys are basing your "disrespect" claims off of the rumors that come out on a daily basis, then you should be blaming yourself and not Motorola
What you say now goes against your original statement either way, and with even taking that into account I personally would deem it very disrespectful for any manufacturer to claim a product i purchased from them "inferior". Especially if they are using that statement in defense to providing me with promised updates.

heres the link : https://supportforums.motorola.com/community/manager/softwareupgrades
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Old August 16th, 2010, 05:47 PM   #36 (permalink)
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What you say now goes against your original statement either way, and with even taking that into account I personally would deem it very disrespectful for any manufacturer to claim a product i purchased from them "inferior". Especially if they are using that statement in defense to providing me with promised updates.

heres the link : https://supportforums.motorola.com/community/manager/softwareupgrades

Read your own link.
"The information contained herein is provided for information purposes only and is intended only to outline Motorola’s presently anticipated general technology direction. The information communicated is not a commitment or an obligation to deliver any product, product feature, software upgrade or functionality and Motorola reserves the right to make changes to the content and timing of any product, product feature or software release. The software functionality and features provided by a specific version of the Android operating system may vary by phone and manufacturer."
Your arguement is pointless. You bought a low end phone but want high end software, and claim to have been promised to get such software when in fact you were NEVER promised anything other than what you bough the phone with
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Old August 17th, 2010, 09:40 AM   #37 (permalink)
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Old August 18th, 2010, 10:59 AM   #38 (permalink)
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Read your own link.
"The information contained herein is provided for information purposes only and is intended only to outline Motorola’s presently anticipated general technology direction. The information communicated is not a commitment or an obligation to deliver any product, product feature, software upgrade or functionality and Motorola reserves the right to make changes to the content and timing of any product, product feature or software release. The software functionality and features provided by a specific version of the Android operating system may vary by phone and manufacturer."
Your arguement is pointless. You bought a low end phone but want high end software, and claim to have been promised to get such software when in fact you were NEVER promised anything other than what you bough the phone with
lol I'm pretty sure that everyone that goes to that link has read the fine print and understands it, so it only further validates why this thread was made. These phones are neglected by motorola and regardless of the phones physical specifications, an upgrade should still be fulfiled in a timely manner in reference to the manufacturers other devices. Motoblur hinders this,and that's not our fault necissarily lol. Me personally I have already moved on to the captivate, so I'm not so worried about it, but my backflip still is my secondary phone-- and the bottom line is it runs android so I love it. Anyway I wouldn't consider 2.1 to be "high end software" considering some devices with similar specifications as these has it. we will just have to wait until q3 is over before jumping to conclusions though (atleast for backflip owners).
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Old August 21st, 2010, 05:34 PM   #39 (permalink)
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So you would never buy a Droid X or Droid 2? Well, your loss then.
And downgrade from my Samsung Galaxy S? Not a chance!
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Old August 23rd, 2010, 04:03 AM   #40 (permalink)
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Old August 23rd, 2010, 06:29 PM   #41 (permalink)
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I'd go into a rant about how you buy a phone for what it can do now, not what it can do if they decide to add features to it, but I feel that would fall on deaf ears.
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Old August 28th, 2010, 07:20 PM   #42 (permalink)
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Let it be said now so that nobody will get the wrong idea: something called "Charm" and looks like

is also likely to be a tween texter
Words cannot describe how ugly this phone is, and I've seen plenty of them.
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