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Old December 26th, 2012, 09:02 AM   #1 (permalink)
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Default 4.2.1 Random Reboot

I got mine for Christmas yesterday. It rebooted 3 times within the day all while doing random different things. Is there a problem with my Tablet or is this a known issue & Google is working on it?

I'll just be browsing or playing a game and the screen locks up & then reboots. Any idea how to stop this?

I am sincerely hoping Google is working on a fix so I don't have to send it back I love my Nexus 10 so much. It's so nice! (except for this rebooting issue)

As I said, I just got it yesterday, so I doubt a factory reset or anything would do anything b/c it's basically factory right now.

Here are some articles on it:
Android 4.2 random reboots getting Google fix soon
Issue 39912 - android - Galaxy Nexus Random Reboots on Android 4.2 JOP40C - Android - An Open Handset Alliance Project - Google Project Hosting
Android 4.2 random reboots: What's going on? | Computerworld Blogs
4.2 random reboots
Nexus 10 random reboot workaround found - Android Forums at AndroidCentral.com
Nexus 10 crash & reboot - Android Forums at AndroidCentral.com
Issue 39879 - android - Nexus 10, freeze and soft-reset, w/ bugreport - Android - An Open Handset Alliance Project - Google Project Hosting
Google issues Android 4.2.1 update, December apocalypse is back on! | Digital Trends

It seems it's happening because of the GPS signal. We may just have to wait for a patch.

Edit: I disabled my GPS this morning and I haven't had a reboot once. (knock on wood) Hope there is a patch for this soon.

~ ArmyX

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Old December 26th, 2012, 05:05 PM   #2 (permalink)
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Yeah it's is a Google bug they are supposed to be working on. I have only had one reboot shortly after updating. I don't know if it's because I'm rooted and running a custom recovery or what, but it's been a rare problem for me and I've always had GPS on.

Congrats on your N10.
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Old December 26th, 2012, 05:46 PM   #3 (permalink)
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I turned GPS off all day and no reboots. (Knock on wood)

Looking forward to the next update =)

~ ArmyX
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Old December 26th, 2012, 08:59 PM   #4 (permalink)
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I always keep my GPS off (can't be to careful) and never a reboot.
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Old December 31st, 2012, 02:49 AM   #5 (permalink)
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I have my GPS enabled but no random reboots at all. Mine has been rock solid so far. Are you guys running maybe some software that I don't that is using the location service?
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Old December 31st, 2012, 07:56 AM   #6 (permalink)
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I have had the GPS off after the first hour that I received it and I have not had any reboots...yet (knock on wood!). However, Chrome did crash on me for the first time last evening! Google should really up their game on a number of fronts - let me list them to get my frustration out:

1. Fix the damned retail scene - no reason why their products should be so difficult to access via the Play Store

2. Fix JB 4.2.1 - The perpetual beta thing is all very well and good, but at some point one has to have a stable version - especially if one wants to seriously work (and game) on the device.

3. Fix Chrome - in terms of size and performance. For god's sake, Chrome is the Google in-house browser and is the window to the web. It should be working flawlessly.

4. Get a Office-like suite up and running - Google Docs is all very well and good - but, frankly, it sucks. What we all need is - and I don't think I am overstating the case - a good Office-like suite (and that includes a top class PDF viewer). Well, then Google should provide it - if necessary for a fee. In today's world, it is absolutely necessary.

5. GDrive - Improve the performance and make it seamlessly work with both a Google version of an Office Suite (see #4) AND with MS Office (for those who like or have to remain with the MS product).

6. Accessories - the N10 (and the N4 + N7) may be developer and OEM-reference models, but as a buyer it cost me money. I paid because, among other things, I want to use it and I am not a developer. So, where are the accessories? Release a dock, a dock+keyboard, a Smart Cover (perhaps integrated with the keyboard), extra chargers (one comes with the device in the box - but what if I want 2 more chargers to place elsewhere), a faster and more efficient charging device. And all of this should have been prepped BEFORE the devices were released to the market. Now that they have been released to the market, at least release the accessories ASAP. Very bad planning on the part of Google.

That's all I could think of at the moment and my sincerest apologies for diverting this thread! But I am sure you will all empathize with how I feel. I use my N10 for over 10 hours a day and it is an essential part of my computer environment, which only goes to show how much I like the device. But I also don't want to be short-changed and I am sure neither do you!
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Old December 31st, 2012, 12:49 PM   #7 (permalink)
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Every time my Nexus 10 reboots itself I have noticed it's when I am using Chrome. I am thinking less that it's the GPS and more that it is Chrome.

~ ArmyX
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Old December 31st, 2012, 01:57 PM   #8 (permalink)
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Originally Posted by ArmageddonX View Post
Every time my Nexus 10 reboots itself I have noticed it's when I am using Chrome. I am thinking less that it's the GPS and more that it is Chrome.

~ ArmyX

That's possible. I never use chrome. I have GPS on and have had only one reboot since I've owned it.
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Old January 1st, 2013, 08:20 AM   #9 (permalink)
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I have never had a reboot using chrome.
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Old January 1st, 2013, 08:58 AM   #10 (permalink)
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I have never had a reboot using chrome.

Welcome to the forums bru87tr

Thanks for the info. Whatever it is I thought Google would have a fix by now. It's hard to figure why some have very few or none and others have it often.
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Old January 1st, 2013, 09:25 AM   #11 (permalink)
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Quote:
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Welcome to the forums bru87tr

Thanks for the info. Whatever it is I thought Google would have a fix by now. It's hard to figure why some have very few or none and others have it often.
Good point. Like I mentioned in my long and rantish post above, the time chrome crashed on me was the first time it happened. The tablet though has not crashed thus far. But what you mention is quite true - quite a few people - here, at XDA, and at other places - complain of problems most of which they report have started after the 4.2.1 update.
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Old January 2nd, 2013, 02:56 PM   #12 (permalink)
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I have also been experiencing random reboots with increased frequency lately. But here's the strange part...most of the reboots occur when watching videos on Netflix. It has occurred at other times, but it ALWAYS happens when watching Netflix. And I can predict when it's going to happen. The movie/video will start skipping/lagging, and within about 30 seconds, my Nexus 10 reboots. ANNOYING, to say the least. But...while it sucks to deal with this, I'm happy to see that it's not just an isolated problem, and that Google will (eventually) fix this. I just hope it's sooner rather than later!
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Old January 4th, 2013, 01:37 PM   #13 (permalink)
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Do we actually know if Google are aware of this? Loving my nexus 10 so far just this annoying bug is spoiling the experience!
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Old January 7th, 2013, 12:45 PM   #14 (permalink)
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I ignorantly started another thread about this without checking here first...

Got my Nexus 10 this morning. Since then 2 reboots (once in chrome & once when starting Netflix). Glad to see I'm not alone but it's still frustrating.
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Old January 8th, 2013, 07:17 PM   #15 (permalink)
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I'm experiencing a similar issue. I received my Nexus on January 3 and it has locked up once every day. Initially I thought Chrome was to blame but I have factory reset the tablet and experienced a lockup while using another app (location was disabled).

However, instead of the tablet automatically restarting after becoming unresponsive, I have to physically hold the power button to restart it.

Does this sound like the same problem?
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Old January 8th, 2013, 07:32 PM   #16 (permalink)
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Quote:
Originally Posted by clo821 View Post
I'm experiencing a similar issue. I received my Nexus on January 3 and it has locked up once every day. Initially I thought Chrome was to blame but I have factory reset the tablet and experienced a lockup while using another app that (location was disabled).

However, instead of the tablet automatically restarting after becoming unresponsive, I have to physically hold the power button to restart it.

Does this sound like the same problem?
I had this happen no more than an hour ago. Hmmm
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Old January 8th, 2013, 08:41 PM   #17 (permalink)
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The next time I encounter a lockup I will leave the tablet alone and see if it restarts itself.

If it does, I'm pretty sure I have the issue everyone else is reporting and I'll try to patiently wait for the bug fix.
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Old January 8th, 2013, 10:08 PM   #18 (permalink)
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Just messed around on video chat with Google Talk. Was fine the entire time I was chatting. I exited the chat, put my Nexus down and maybe one minute later it restarted itself.
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Old January 9th, 2013, 05:37 AM   #19 (permalink)
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Any ideas on when we can see an update for this damn bug??

At first I used to get it maybe twice every 3 days? But now its like 3 or 4 times a day!! Very frustrating seeing as I how paid 400 for this.
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Old January 9th, 2013, 09:25 AM   #20 (permalink)
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I'm sure it'll be addressed/fixed in time. Patience usually wins that game, especially with new & popular devices.
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Old January 9th, 2013, 11:54 AM   #21 (permalink)
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This appears to be a very common and known problem with Android 4.2.1:


Freezing and random rebooting are the same problem. If your Nexus device running 4.2.1 freezes, just wait a minute or two and it will do a "soft reboot" where it skips the Google boot logo and goes straight to the "X" Nexus logo and boots back up.

The problem is especially pronounced on the Nexus 10, but afflicts the Nexus 4, Nexus 7, and Galaxy Nexus devices running Android 4.2 and 4.2.1 as well. Here are some things that seem to help reduce the number of freezes/reboots for most people:

  • Completely disable GPS and location services.
  • Turn off background synchronization for Chrome and Currents.
  • Do not use the Chrome browser at all. Common alternatives are Firefox, Opera, Dolphin, and Boat.

For those that say they are not affected by the problem, install Bootlog Uptime. It will track each time the system restarts and what the source of the restart was. Chances are that you will see that your Nexus 10 device reboots about once a day, at least. You might not be using it at the time it crashes. Other Nexus devices crash less.

For anyone experiencing this issue on their Nexus 10, I recommend going to the bug report linked in my post above and starring the issue (which means "I have this problem too!"). Don't post a comment unless you are going to upload a bug report or steps to consistently reproduce the issue. Users who are having this problem on other Nexus devices should locate the bug report specific to their device (there are links in the XDA Developers thread I linked to above).
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Old January 9th, 2013, 02:08 PM   #22 (permalink)
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My N10 just froze and I left it alone for a minute and it indeed restarted itself. I'm feeling a bit at ease seeing that many others are affected by this bug.

I have starred the bug report and hopefully Google can remedy this soon.
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Old January 11th, 2013, 07:41 AM   #23 (permalink)
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Quote:
Originally Posted by scottws View Post
For those that say they are not affected by the problem, install Bootlog Uptime. It will track each time the system restarts and what the source of the restart was. Chances are that you will see that your Nexus 10 device reboots about once a day, at least. You might not be using it at the time it crashes. Other Nexus devices crash less.
I have had this installed since you posted tha app and have not had one reboot. I leave the device on 24/7 and it has been up and running since. I left it on the 01082013 CM 10.1 nightly.
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Old January 11th, 2013, 08:03 AM   #24 (permalink)
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Default Re: 4.2.1 Random Reboot

I should have mentioned that I am referring to the stock kernel and ROM from Google. I've heard that many of the third party ROMs have corrected or improved these issues, but I haven't run any of them personally to verify.
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Old January 11th, 2013, 01:23 PM   #25 (permalink)
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According to some tech sites, it appears newer Nexus 4s are being shipped with Android 4.2.2. There are no details yet of what this update resolves but perhaps this is the update we're waiting for.

Edit - link to one of the stories
http://www.slashgear.com/nexus-4-getting-android-4-2-2-jelly-bean-update-in-select-countries-11264916/
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Old January 11th, 2013, 03:03 PM   #26 (permalink)
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According to some tech sites, it appears newer Nexus 4s are being shipped with Android 4.2.2. There are no details yet of what this update resolves but perhaps this is the update we're waiting for.

Edit - link to one of the stories
Nexus 4 getting Android 4.2.2 Jelly Bean update in select countries - SlashGear
Saw it up on Droid-Life too. Lets hope that this new version has some juicy bug fixes that help everyone out!!!
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Old January 11th, 2013, 06:36 PM   #27 (permalink)
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Saw it up on Droid-Life too. Lets hope that this new version has some juicy bug fixes that help everyone out!!!
Here here!
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Old January 12th, 2013, 01:06 AM   #28 (permalink)
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crash count 0, 1d 6h running? Now thisn is what isn reported at my first install od bootlog.

Edit; now at 2 days and 4 hours and still 0 crashes.
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Old January 13th, 2013, 02:20 PM   #29 (permalink)
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Seems like the freeze/reboot issue is happening with a higher frequency these days :-(

Google needs to hurry and fix this!

Edit - anyone notice that the device uptime isn't reset after the devices freezes and soft reboots? Not sure what that means but I found it to be interesting.
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Old January 13th, 2013, 08:02 PM   #30 (permalink)
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Quote:
Originally Posted by clo821 View Post
Edit - anyone notice that the device uptime isn't reset after the devices freezes and soft reboots? Not sure what that means but I found it to be interesting.
In Bootlog Uptime? It does for me.
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Old January 13th, 2013, 08:14 PM   #31 (permalink)
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No, in settings > about tablet > status. After several freeze/reboots, it stated it was up for 70+ hours. I held the power button and shut it down and the uptime was reset.

I haven't tried the bootlog app yet. I'll give it a go soon and see what it says.
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Old January 13th, 2013, 08:25 PM   #32 (permalink)
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Quote:
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No, in settings > about tablet > status. After several freeze/reboots, it stated it was up for 70+ hours. I held the power button and shut it down and the uptime was reset.

I haven't tried the bootlog app yet. I'll give it a go soon and see what it says.
I haven't checked there. Perhaps the built-in uptime counter counts the last time since a full hard reset or power down.

Bootlog Uptime definitely shows each time my device has soft reset on its own and the uptime at the time, and the uptime in the app resets each time.
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Old January 14th, 2013, 08:29 PM   #33 (permalink)
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I had a crash after 2d 16h but that was my fault with my email playing with 3 email 2 clients and exchange server so I really do not know if I should count that.................
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Old January 16th, 2013, 01:37 PM   #34 (permalink)
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Are we certain this issue is OS related? I have until the end of the week to return it and the freeze/reboot is the only problem I have.
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Old January 16th, 2013, 05:00 PM   #35 (permalink)
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Are we certain this issue is OS related? I have until the end of the week to return it and the freeze/reboot is the only problem I have.
I'm not certain but I think the problem started after the 4.2.1 update. I've only had one reboot not long after the update and no other problem. Except, last night it froze twice for about 30 seconds. Never happened before and I've had this one about 2 months now. I've seen people say it is a GPS problem and people say it is a WiFi problem. I'm not sure when a fix may come.
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Old January 16th, 2013, 06:13 PM   #36 (permalink)
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Default Re: 4.2.1 Random Reboot

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Are we certain this issue is OS related? I have until the end of the week to return it and the freeze/reboot is the only problem I have.
I have seen several people around various places on the Internet claim that they have received multiple RMAs and none of them solved the issue. I've also seen people claim that they no longer had the issue after using a custom ROM and kernel in place of stock.

Just search "Nexus 10 freezing" on Google and read away.
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Old January 16th, 2013, 06:26 PM   #37 (permalink)
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Quote:
Originally Posted by scottws View Post
I have seen several people around various places on the Internet claim that they have received multiple RMAs and none of them solved the issue. I've also seen people claim that they no longer had the issue after using a custom ROM and kernel in place of stock.

Just search "Nexus 10 freezing" on Google and read away.
Yea I've read plenty of threads about the issue, especially over at xda. I just needed some reassurance.
I'll hang onto this one.
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Old January 21st, 2013, 12:29 PM   #38 (permalink)
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Happened to me twice yesterday, once while streaming music on Google Play and the other while web browsing using Dolphin Browser.
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Old January 24th, 2013, 06:00 AM   #39 (permalink)
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I can't believe they haven't released an update yet. I've got all of those things disabled but mine still crashes about 3 times a day!! Getting very frustrating now
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Old January 24th, 2013, 07:53 AM   #40 (permalink)
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I still have yet to have a reboot. I did reflash a fresh image about a couple of weeks after I got it (unlocked, rooted, went back to stock....normal testing the waters with a new device kind of stuff). I am still running the CM 10.1 nightlies and leaving the device on 24/7. I have bootlog uptime installed and the only time that there is a break in the log is from flashing a new nightly release every two days (I'm not gready and have to flash every one).
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Old January 24th, 2013, 07:59 AM   #41 (permalink)
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Default Re: 4.2.1 Random Reboot

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I still have yet to have a reboot. I did reflash a fresh image about a couple of weeks after I got it (unlocked, rooted, went back to stock....normal testing the waters with a new device kind of stuff). I am still running the CM 10.1 nightlies and leaving the device on 24/7. I have bootlog uptime installed and the only time that there is a break in the log is from flashing a new nightly release every two days (I'm not gready and have to flash every one).
I have heard the device is far more stable with custom ROMs. Here is my Boot log Uptime log running stock 4.2.1:

9:33PM, January 23 - 0d 11h 23m 14s - still running
9:11PM, January 23 - crash - 0d 0h 21m 48s
12:12AM, January 23 - crash - 0d 20h 59m 29s
11:55AM, January 22 - crash - 0d 12h 16m 19s
9:33PM, January 20 - crash - 1d 14h 22m 49s
5:20PM, January 20 - crash - 0d 4h 12m 43s
3:38PM, January 20 - 0d 1h 40m 32s
1:39PM, January 20 - crash - 0d 1h 59m 11s
4:36PM, January 19 - crash - 0d 21h 2m 31s
11:21PM, January 17 - crash - 1d 17h 15m 2s
10:58PM, January 17 - 0d 0h 22m 16s
10:14PM, January 17 - 0d 0h 42m 31s
7:41AM, January 17 - crash - 0d 14h 33m 26s
8:44PM, January 16 - 0d 10h 55m 12s
8:41PM, January 15 - crash - 1d 0h 2m 54s
9:05AM, January 14 - crash - 1d 11h 36m 6s
4:35PM, January 13 - 0d 16h 27m 11s
1:39PM, January 13 - crash - 0d 2h 55m 54s
4:15PM, January 12 - crash - 0d 21h 23m 44s
6:47PM, January 9 - crash - 2d 21h 27m 58s
2:20PM, January 8 - crash - 1d 4h 26m 37s
7:33PM, January 7 - crash - 0d 18h 47m 22s
6:23PM, January 7 - crash - 0d 1h 9m 39s
7:48PM, January 6 - crash - 0d 22h 35m 37s
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Old January 24th, 2013, 09:47 AM   #42 (permalink)
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Quote:
Originally Posted by scottws View Post
I have heard the device is far more stable with custom ROMs. Here is my Boot log Uptime log running stock 4.2.1:

9:33PM, January 23 - 0d 11h 23m 14s - still running
9:11PM, January 23 - crash - 0d 0h 21m 48s
12:12AM, January 23 - crash - 0d 20h 59m 29s
11:55AM, January 22 - crash - 0d 12h 16m 19s
9:33PM, January 20 - crash - 1d 14h 22m 49s
5:20PM, January 20 - crash - 0d 4h 12m 43s
3:38PM, January 20 - 0d 1h 40m 32s
1:39PM, January 20 - crash - 0d 1h 59m 11s
4:36PM, January 19 - crash - 0d 21h 2m 31s
11:21PM, January 17 - crash - 1d 17h 15m 2s
10:58PM, January 17 - 0d 0h 22m 16s
10:14PM, January 17 - 0d 0h 42m 31s
7:41AM, January 17 - crash - 0d 14h 33m 26s
8:44PM, January 16 - 0d 10h 55m 12s
8:41PM, January 15 - crash - 1d 0h 2m 54s
9:05AM, January 14 - crash - 1d 11h 36m 6s
4:35PM, January 13 - 0d 16h 27m 11s
1:39PM, January 13 - crash - 0d 2h 55m 54s
4:15PM, January 12 - crash - 0d 21h 23m 44s
6:47PM, January 9 - crash - 2d 21h 27m 58s
2:20PM, January 8 - crash - 1d 4h 26m 37s
7:33PM, January 7 - crash - 0d 18h 47m 22s
6:23PM, January 7 - crash - 0d 1h 9m 39s
7:48PM, January 6 - crash - 0d 22h 35m 37s
Looks like you know what you need to do
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Old January 24th, 2013, 10:18 AM   #43 (permalink)
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Heh. Yeah, I suppose that is true. But I am waiting for the next Android version. I don't necessarily want to move to a custom ROM built from a flawed source.
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Old January 24th, 2013, 10:38 AM   #44 (permalink)
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Heh. Yeah, I suppose that is true. But I am waiting for the next Android version. I don't necessarily want to move to a custom ROM built from a flawed source.
Or you can try downloading a fresh copy of the image and flashing it. I was on stack for a couple of weeks with no problems at all.
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Old January 25th, 2013, 11:08 AM   #45 (permalink)
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I have found all random reboots to be associated with Chrome. Tried several other browsers but The Firefox Beta is working fine for me at the moment.
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Old January 25th, 2013, 11:54 AM   #46 (permalink)
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Default Re: 4.2.1 Random Reboot

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I have found all random reboots to be associated with Chrome. Tried several other browsers but The Firefox Beta is working fine for me at the moment.
The freezes and reboots started occurring far less frequently when I ditched Chrome for Firefox but they still occur pretty regularly, even when I am not using the tablet.
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Old January 25th, 2013, 11:59 AM   #47 (permalink)
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I have not used Chrome in a couple of weeks and still experience reboots.

I've experienced reboots while updating apps, using tablet talk, Google search, browsing on boat browser etc. Typically occurs once a day although I went almost two days without one last week.
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Old January 25th, 2013, 12:31 PM   #48 (permalink)
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My galaxy 10 has never rebooted (All Sock) But my GNex phone did it three times the other day, every time when I was using Firefox. I switched back to the stock browser and it stopped.
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Old January 30th, 2013, 12:50 PM   #49 (permalink)
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I would just like to say that it's been a while since my Nexus has had a random reboot.
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Old January 30th, 2013, 03:32 PM   #50 (permalink)
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Default Re: 4.2.1 Random Reboot

I don't understand why chrome causes problems. Its a Google tablet and a Google app? Why on earth is this happening? Everybody just seems to shrug shoulders but its a tad embarrassing for Google surely?
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