Go Back   Android Forums > Android Phones > Nexus 4

Like Tree16Likes

test: Reply
 
LinkBack Thread Tools
Old November 18th, 2012, 09:55 PM   #1 (permalink)
Member
Thread Author (OP)
 
Join Date: Jan 2010
Location: The OC
Posts: 372
 
Device(s): Nexus 4
Carrier: T-Mo

Thanks: 32
Thanked 24 Times in 23 Posts
Default The Limbo Thread

For those of us that have active orders pending and did NOT receive the backorder e-mail but also have not received a tracking #, please post here once you receive any updates from Google.

Advertisements
Bob Loblaw1 is offline  
Reply With Quote
sponsored links
Old November 18th, 2012, 11:18 PM   #2 (permalink)
Member
 
Join Date: Dec 2009
Posts: 418
 
Device(s):
Carrier: Not Provided

Thanks: 160
Thanked 170 Times in 142 Posts
Default

Monday should be a key day for us in limbo. If I don't find out anything positive about my order I may just go ballistic.
__________________
Twitter: @KeyserSoze15
Facebook: Glenn Patrick

Fortune Favors the Bold
g_patrick15 is offline  
Reply With Quote
Old November 19th, 2012, 12:51 AM   #3 (permalink)
Member
 
Join Date: Nov 2012
Posts: 199
 
Device(s):
Carrier: Not Provided

Thanks: 3
Thanked 27 Times in 18 Posts
Default

Somebody told me about a rumor on XDA about the Nexus 4s going back in stock anywhere between the 20-22 of this month. Which means if that is true, then those of us in limbo will have actually gotten back ordered without ever getting a notification.

However, that is a rumor i heard from some random person, so take it with a grain of salt, or 20 grains of salt. But I do think tomorrow will be a key day as stated above^^^
strausd is offline  
Reply With Quote
Old November 19th, 2012, 01:23 AM   #4 (permalink)
Member
Thread Author (OP)
 
Join Date: Jan 2010
Location: The OC
Posts: 372
 
Device(s): Nexus 4
Carrier: T-Mo

Thanks: 32
Thanked 24 Times in 23 Posts
Default

Quote:
Originally Posted by strausd View Post
Somebody told me about a rumor on XDA about the Nexus 4s going back in stock anywhere between the 20-22 of this month. Which means if that is true, then those of us in limbo will have actually gotten back ordered without ever getting a notification.

However, that is a rumor i heard from some random person, so take it with a grain of salt, or 20 grains of salt. But I do think tomorrow will be a key day as stated above^^^
The last Rep I talked to did say at one point, "once we get more in..." and I'm like "But I'm good right? You have a phone for me right, it just hasn't shipped yet?". And he fell back to the standard line that if I haven't received the backorder e-mail then I'm in the clear. Who knows what to believe anymore.
Bob Loblaw1 is offline  
Reply With Quote
Old November 19th, 2012, 01:52 AM   #5 (permalink)
Member
Thread Author (OP)
 
Join Date: Jan 2010
Location: The OC
Posts: 372
 
Device(s): Nexus 4
Carrier: T-Mo

Thanks: 32
Thanked 24 Times in 23 Posts
Default

Ok so my order was updated tonight and is now showing Nov.19th where it was showing Nov.13th before under the Date column of My Orders. Estimated shipping is still showing the 15th though. What this means, I don't know.
Bob Loblaw1 is offline  
Reply With Quote
Old November 19th, 2012, 04:00 AM   #6 (permalink)
Member
 
Join Date: Nov 2012
Posts: 199
 
Device(s):
Carrier: Not Provided

Thanks: 3
Thanked 27 Times in 18 Posts
Default

Quote:
Originally Posted by Bob Loblaw1 View Post
The last Rep I talked to did say at one point, "once we get more in..." and I'm like "But I'm good right? You have a phone for me right, it just hasn't shipped yet?". And he fell back to the standard line that if I haven't received the backorder e-mail then I'm in the clear. Who knows what to believe anymore.
Oh man that's not good. Sounds like we could all be back ordered without being officially back ordered. Seriously, there has been a huge gap in people getting shipment notifications, about 2 days now. I wouldn't be surprised if they ran out and we just got left behind. And I doubt it was based on who ordered first because I ordered before people who have already gotten theirs.

Quote:
Originally Posted by Bob Loblaw1 View Post
Ok so my order was updated tonight and is now showing Nov.19th where it was showing Nov.13th before under the Date column of My Orders. Estimated shipping is still showing the 15th though. What this means, I don't know.
Mine shows the 17th.
strausd is offline  
Reply With Quote
Old November 19th, 2012, 06:05 AM   #7 (permalink)
Member
 
Join Date: Dec 2009
Posts: 418
 
Device(s):
Carrier: Not Provided

Thanks: 160
Thanked 170 Times in 142 Posts
Default

Quote:
Originally Posted by Bob Loblaw1 View Post
Ok so my order was updated tonight and is now showing Nov.19th where it was showing Nov.13th before under the Date column of My Orders. Estimated shipping is still showing the 15th though. What this means, I don't know.
Same situation as me presently.
g_patrick15 is offline  
Reply With Quote
Old November 19th, 2012, 07:16 AM   #8 (permalink)
Member
 
Join Date: Aug 2011
Posts: 107
 
Device(s):
Carrier: Not Provided

Thanks: 4
Thanked 9 Times in 8 Posts
Default

So I figured I'd stay away from the forums this weekend not to be disappointed. My order date was changed to the 17th as well and had not received any notifications at all since my order on the 13th at 11:35:08 est. I decided to give "sparkle" a call and this is what she told me:

" so it seems your order has been back ordered being that you ordered it on the 19th."
I told her she was wrong gave her all my info and she put me on hold to speak with another csr. She came back on the phone:

" I'm not sure why you didn't receive any back order email, but it shows you won't be receiving your device for up to three weeks".

Asked her how that was possible, she dodged the question and told me shell send me an email right now!

Wonderful...
tonytouch311 is offline  
Reply With Quote
Old November 19th, 2012, 07:50 AM   #9 (permalink)
Member
 
Join Date: Dec 2009
Posts: 418
 
Device(s):
Carrier: Not Provided

Thanks: 160
Thanked 170 Times in 142 Posts
Default

I think that rep may have been wrong. This past Friday I read a that a few people received their tracking numbers soon after their order page updated to a new date.
g_patrick15 is offline  
Reply With Quote
Old November 19th, 2012, 08:02 AM   #10 (permalink)
Member
 
Join Date: Feb 2011
Location: Texas
Gender: Male
Posts: 126
 
Device(s): Nexus 4, Kindle Fire, Asus Transformer T100(Win8)
Carrier: StraightTalk

Thanks: 2
Thanked 4 Times in 4 Posts
Default

I have my tracking number that was sent to me on the 17th. Still on the ups website it just says "a package label has been made". Its now Monday!
Gareatron is offline  
Reply With Quote
sponsored links
Old November 19th, 2012, 08:09 AM   #11 (permalink)
Member
 
Join Date: Dec 2009
Posts: 418
 
Device(s):
Carrier: Not Provided

Thanks: 160
Thanked 170 Times in 142 Posts
Default

On the account page of Google play, if you hover your mouse over "date" it says that that's the date your order was last updated. So clearly some movement is going on, whether physical or otherwise.
g_patrick15 is offline  
Reply With Quote
The Following User Says Thank You to g_patrick15 For This Useful Post:
Bob Loblaw1 (November 19th, 2012)
Old November 19th, 2012, 08:16 AM   #12 (permalink)
Senior Member
 
HyperM3's Avatar
 
Join Date: Nov 2009
Location: Lawrenceville, NJ
Gender: Male
Posts: 501
 
Device(s): N1, Atrix(dead), Skyrocket, HTC-ONE X (returned), GNex AOKP, N4 AOKP
Carrier: ATT

Thanks: 18
Thanked 48 Times in 35 Posts
Send a message via AIM to HyperM3 Send a message via Yahoo to HyperM3
Default

Quote:
Originally Posted by tonytouch311 View Post
I decided to give "sparkle" a call

Haha, I just got off the phone with Sparkle!! She gave me different news. She told me that I was one of the first orders according to the timestamp in the system. However, the system "went down" in the middle of the ordering process and "jumbled" all the orders taking them out of any time frame. So its completely random at this point who gets theirs, who doesnt or who is on backorder.

My status still says "Google received your order" on the 13th. So I am officially in limbo. She said I "should" receive my phone sometime this week.
HyperM3 is offline  
Reply With Quote
Old November 19th, 2012, 08:27 AM   #13 (permalink)
Member
 
Join Date: Feb 2010
Location: DC Metro Area - USA
Posts: 252
 
Device(s): Nexus 4 Nexus One HTC Flyer
Carrier: T-Mobile

Thanks: 7
Thanked 14 Times in 14 Posts
Default

Quote:
Originally Posted by Bob Loblaw1 View Post
Ok so my order was updated tonight and is now showing Nov.19th where it was showing Nov.13th before under the Date column of My Orders. Estimated shipping is still showing the 15th though. What this means, I don't know.
Mine looks the same. "November 19th, 2012", so something happened.

My estimated shipping date is still the 15th, but we know doesn't seem to be getting updated.
Dolmangar is offline  
Reply With Quote
Old November 19th, 2012, 08:38 AM   #14 (permalink)
Senior Member
 
HyperM3's Avatar
 
Join Date: Nov 2009
Location: Lawrenceville, NJ
Gender: Male
Posts: 501
 
Device(s): N1, Atrix(dead), Skyrocket, HTC-ONE X (returned), GNex AOKP, N4 AOKP
Carrier: ATT

Thanks: 18
Thanked 48 Times in 35 Posts
Send a message via AIM to HyperM3 Send a message via Yahoo to HyperM3
Default

No sooner than I posted that I got an email from Google support:

"Hello Alex,
Thank you for contacting Google Play Support. Congratulations on ordering your new Nexus 4 device. I know you look forward to receiving your device. The Nexus 4 is exciting to everyone- me included.
I've reviewed your account and can confirm that you've successfully placed your order. Your order is now successfully charged.

You can verify or review these charges at "blah blah blah blah hyperlink code blah"


Thank you,


Sparkle
The Google Play Support Team"

Thats all fine and dandy but when I actually do check my google wallet account for this item it still just shows "google received your order". Dont friggin charge me for something until its actually shipped.

Hmm, unless it is shipped and thats why they charged me for it?
HyperM3 is offline  
Reply With Quote
Old November 19th, 2012, 08:58 AM   #15 (permalink)
Member
 
Join Date: Aug 2011
Posts: 107
 
Device(s):
Carrier: Not Provided

Thanks: 4
Thanked 9 Times in 8 Posts
Default

Quote:
Originally Posted by HyperM3 View Post
No sooner than I posted that I got an email from Google support:

"Hello Alex,
Thank you for contacting Google Play Support. Congratulations on ordering your new Nexus 4 device. I know you look forward to receiving your device. The Nexus 4 is exciting to everyone- me included.
I've reviewed your account and can confirm that you've successfully placed your order. Your order is now successfully charged.

You can verify or review these charges at "blah blah blah blah hyperlink code blah"


Thank you,


Sparkle
The Google Play Support Team"

Thats all fine and dandy but when I actually do check my google wallet account for this item it still just shows "google received your order". Dont friggin charge me for something until its actually shipped.

Hmm, unless it is shipped and thats why they charged me for it?
I got the same email. What i'm thinking is that there updating the order date until they ship it out. So potentially ours may get shipped today unless of course they run out of product. If we do get looked over, im certain our order dates will change again. Check your bank account, i havent been charged yet.
tonytouch311 is offline  
Last edited by tonytouch311; November 19th, 2012 at 09:17 AM.
Reply With Quote
Old November 19th, 2012, 09:34 AM   #16 (permalink)
Junior Member
 
Join Date: Nov 2012
Posts: 15
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I called during the weekend (after being told that I'd be hearing something by the end of the day on Saturday) and was told to contact them if I don't have my phone by...Wednesday. I did notice that I have 2 pending charges from Google on my credit card account online statement -- one for $1 (presumably a test authorization) and one for the full amount of the phone. They are dated the 13th of November.

Google told me as well that it is entirely possible that I could get my phone before any updates show in either the Play Store or Google Wallet.

They seem shockingly messed up.
lee_arlva is offline  
Reply With Quote
Old November 19th, 2012, 10:43 AM   #17 (permalink)
Member
Thread Author (OP)
 
Join Date: Jan 2010
Location: The OC
Posts: 372
 
Device(s): Nexus 4
Carrier: T-Mo

Thanks: 32
Thanked 24 Times in 23 Posts
Default

Quote:
Originally Posted by lee_arlva View Post
Google told me as well that it is entirely possible that I could get my phone before any updates show in either the Play Store or Google Wallet.
This is what I was hoping for initially and I even created a thread for people to post in if this happens to them but so far it seems that everybody has received a tracking #, had their account updated to "shipped" and transaction updated to "complete" before they've received their phones. At least from what I've read.
Bob Loblaw1 is offline  
Reply With Quote
Old November 19th, 2012, 10:57 AM   #18 (permalink)
Junior Member
 
Join Date: Nov 2012
Posts: 15
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Dolmangar View Post
Mine looks the same. "November 19th, 2012", so something happened.

My estimated shipping date is still the 15th, but we know doesn't seem to be getting updated.
This just happened to my order. Updated to November 19. No change on Google Wallet yet but I still show the full pending charge on my credit card account.
lee_arlva is offline  
Reply With Quote
Old November 19th, 2012, 11:27 AM   #19 (permalink)
Member
 
Join Date: Feb 2010
Location: DC Metro Area - USA
Posts: 252
 
Device(s): Nexus 4 Nexus One HTC Flyer
Carrier: T-Mobile

Thanks: 7
Thanked 14 Times in 14 Posts
Default

Quote:
Originally Posted by lee_arlva View Post
This just happened to my order. Updated to November 19. No change on Google Wallet yet but I still show the full pending charge on my credit card account.
I think mine got updated again, the order of the items in my "My Orders" list shifted so the N4 item is back at the top. I installed a new app that was listed in the first position. So the update to 11/19 happened this morning, which made the N4 position 2, and I just refreshed the screen and it moved to 1. So I'm assuming that another updated happened. Assuming that the list is sorting by full date time, but just showing date.

Wishful thinking on my part perhaps. I'm pretty patient so it's not that big a deal for me. At least I'm saying that now, in a few more days as I see more posts of "I GOT IT" I'll probably start stabbing an Android doll with my Flyer's stylus!
Dolmangar is offline  
Reply With Quote
Old November 19th, 2012, 11:39 AM   #20 (permalink)
Junior Member
 
Join Date: Dec 2010
Posts: 22
 
Device(s):
Carrier: Not Provided

Thanks: 2
Thanked 0 Times in 0 Posts
Default

Hey guys... glad to see this thread started an see I'm not alone! It's like a support group haha

I have the same thing going on...

No shipping email, no action in google wallet transaction screen. No estimated shipping blah blah...

Called google last thursday evening after work to see if i was one of the "unlucky ones" with a backorder since i didnt recieve a backorder email and the girl told me it did not show me on backorder an i should be recieving my shipping confirmation soon... that was thrusday... its monday... WTF!
moopuna is offline  
Reply With Quote
sponsored links
Old November 19th, 2012, 02:21 PM   #21 (permalink)
Senior Member
 
HyperM3's Avatar
 
Join Date: Nov 2009
Location: Lawrenceville, NJ
Gender: Male
Posts: 501
 
Device(s): N1, Atrix(dead), Skyrocket, HTC-ONE X (returned), GNex AOKP, N4 AOKP
Carrier: ATT

Thanks: 18
Thanked 48 Times in 35 Posts
Send a message via AIM to HyperM3 Send a message via Yahoo to HyperM3
Default

Quote:
Originally Posted by tonytouch311 View Post
Check your bank account, i havent been charged yet.
Nope, not charged yet.
HyperM3 is offline  
Reply With Quote
Old November 19th, 2012, 03:30 PM   #22 (permalink)
Member
Thread Author (OP)
 
Join Date: Jan 2010
Location: The OC
Posts: 372
 
Device(s): Nexus 4
Carrier: T-Mo

Thanks: 32
Thanked 24 Times in 23 Posts
Default

Got this cheery e-mail from Google Support a few minutes ago.

"We are working to ship all items in your order as quickly as possible within the 3 week timeframe. You will receive an email confirmation as soon as your order is processed and on it's way."

Mind you I never received a backorder e-mail. Another call to Google Support and at first the guy says "Yeah, sorry you didn't get an e-mail but it's backordered". I ask to speak to a Supervisor and he tells me that they are re-processing my order today (hence the date change on the My Orders page) and that I should receive a tracking number in the next couple days. Man this is a barrel of laughs.
Bob Loblaw1 is offline  
Last edited by Bob Loblaw1; November 19th, 2012 at 03:39 PM.
Reply With Quote
Old November 19th, 2012, 03:42 PM   #23 (permalink)
Member
 
Join Date: Dec 2009
Posts: 418
 
Device(s):
Carrier: Not Provided

Thanks: 160
Thanked 170 Times in 142 Posts
Default

Quote:
Originally Posted by Bob Loblaw1 View Post
Got this cheery e-mail from Google Support a few minutes ago.

"We are working to ship all items in your order as quickly as possible within the 3 week timeframe. You will receive an email confirmation as soon as your order is processed and on it's way."

Mind you I never received a backorder e-mail. Another call to Google Support and at first the guy says "Yeah, sorry you didn't get an e-mail but it's backordered". I ask to speak to a Supervisor and he tells me that they are re-processing my order today (hence the date change on the My Orders page) and that I should receive a tracking number in the next couple days. Man this is a barrel of laughs.
Got that same email, so I replied saying that my order isn't backordered. The response back was that their manager had her send that, but after checking she didn't see me on the backorder list. She said that the 3 week span shouldn't apply.

Our replies had to have either come from the same center with the same manager, or it's a company mandated response. Either way, it's a joke.
g_patrick15 is offline  
Reply With Quote
Old November 19th, 2012, 03:47 PM   #24 (permalink)
Senior Member
 
Banished Angel's Avatar
 
Join Date: Jan 2012
Location: IN, USA
Posts: 706
 
Device(s): HTC One
Carrier: Verizon Wireless

Thanks: 50
Thanked 178 Times in 126 Posts
Default

My order originally said November 13th, then changed to November 17th on Saturday, and today it updated again to November 19th, but the shipping estimate still says the 15th. Still no tracking number email from Google. I did get a backorder email about a week ago, but of course any call i've made to Google has been the usual pre-written responses.
Banished Angel is offline  
Reply With Quote
Old November 19th, 2012, 03:56 PM   #25 (permalink)
Member
 
Join Date: Aug 2011
Posts: 107
 
Device(s):
Carrier: Not Provided

Thanks: 4
Thanked 9 Times in 8 Posts
Default

Quote:
Originally Posted by Banished Angel View Post
My order originally said November 13th, then changed to November 17th on Saturday, and today it updated again to November 19th, but the shipping estimate still says the 15th. Still no tracking number email from Google. I did get a backorder email about a week ago, but of course any call i've made to Google has been the usual pre-written responses.
Atleast you get a pre-written response, all i get is stuttering and confusion.
Bob Loblaw1 likes this.
tonytouch311 is offline  
Reply With Quote
Old November 19th, 2012, 04:41 PM   #26 (permalink)
Member
Thread Author (OP)
 
Join Date: Jan 2010
Location: The OC
Posts: 372
 
Device(s): Nexus 4
Carrier: T-Mo

Thanks: 32
Thanked 24 Times in 23 Posts
Default

More nonsense from Google Play Support. This is in response to my e-mail questioning their e-mail stating they were working to fulfill my order within the 3 week time period.

"If you didn't receive an email stating that your order was backordered then you should be receiving a shipping confirmation soon.Only some N4 orders are backordered. Nexus 4 orders are being delivered based on the order in which they were received."

We know that last part isn't true but I've been told that twice now. I think they don't realize they aren't dealing with Joe Consumer who will take these stock BS lines as gospel and figure, "Oh well, if they said it it must be true". It's sad that through our little forum here, we have a better idea about what's going on than they do. And we don't know shit so what does that say about them?!
Bob Loblaw1 is offline  
Last edited by Bob Loblaw1; November 19th, 2012 at 04:43 PM.
Reply With Quote
Old November 19th, 2012, 04:46 PM   #27 (permalink)
Member
 
Join Date: Aug 2011
Posts: 107
 
Device(s):
Carrier: Not Provided

Thanks: 4
Thanked 9 Times in 8 Posts
Default

Ha, when I was talking to Sparkle this morning I asked her how some people were receiving there devices even tho they had ordered after I did. She responded, "Well, you have to understand people are in other time zones, so your 11:30 might be someones 8:30". I didn't respond back...
Bob Loblaw1 likes this.
tonytouch311 is offline  
Reply With Quote
Old November 19th, 2012, 04:48 PM   #28 (permalink)
Junior Member
 
Join Date: Jan 2012
Location: West Virginia
Gender: Male
Posts: 29
 
Device(s): Nexus 4
Carrier: Straight Talk (AT&T)

Thanks: 2
Thanked 10 Times in 7 Posts
Default

I just called support and what I was told is that every time I logged in to check my order, the order started over. The rep told me he was going to escalate it to shipping so that they would manually deal with the shipping.

So yeah I think I'm back ordered and they just don't want to admit it.
kcs7272 likes this.
sexymandroid is offline  
Last edited by sexymandroid; November 19th, 2012 at 04:58 PM.
Reply With Quote
Old November 19th, 2012, 04:57 PM   #29 (permalink)
Member
Thread Author (OP)
 
Join Date: Jan 2010
Location: The OC
Posts: 372
 
Device(s): Nexus 4
Carrier: T-Mo

Thanks: 32
Thanked 24 Times in 23 Posts
Default

Quote:
Originally Posted by tonytouch311 View Post
Ha, when I was talking to Sparkle this morning I asked her how some people were receiving there devices even tho they had ordered after I did. She responded, "Well, you have to understand people are in other time zones, so your 11:30 might be someones 8:30". I didn't respond back...
Quote:
Originally Posted by sexymandroid View Post
I just called support and what I was told is that every time I logged in to check my order, the order started over.
Man I'm dying here I mean you could make a Saturday Night Live skit out some the things they are saying.
kcs7272 likes this.
Bob Loblaw1 is offline  
Reply With Quote
Old November 19th, 2012, 05:00 PM   #30 (permalink)
Member
 
Join Date: Nov 2012
Posts: 199
 
Device(s):
Carrier: Not Provided

Thanks: 3
Thanked 27 Times in 18 Posts
Default

Quote:
Originally Posted by sexymandroid View Post
I just called support and what I was told is that every time I logged in to check my order, the order started over. The rep told me he was going to escalate it to shipping so that they would manually deal with the shipping.

So yeah I think I'm back ordered and they just don't want to admit it.
Lucky you. If I don't get an email notification about shipping tonight then I am gonna call them... Again.

So how exactly did you get them to ship it manually? I would love to see if I could get them to do that for mine.
tonytouch311 likes this.
strausd is offline  
Last edited by strausd; November 19th, 2012 at 05:26 PM.
Reply With Quote
sponsored links
Old November 19th, 2012, 05:24 PM   #31 (permalink)
Senior Member
 
kcs7272's Avatar
 
Join Date: Nov 2009
Location: (Pittsburgh sort of)Jeannette ( West Newton as of the 10th) PA
Posts: 962
 
Device(s): AT&T Samsung Galaxy Note Cobalt Blue
Carrier: Not Provided

Thanks: 1,643
Thanked 826 Times in 423 Posts
Default

Mine will be here Wednesday. I ordered it this last Sunday night. You ask how, they're sold out? I'll tell you how. READY?!?!?!?

My current phone is DED Dead. I am in dire need of a new one. I tried for over 5 hours on launch day to order unsuccessfully (kept getting the darn "oops" message)

So Sunday night I bought am 8GB model off of Ebay for.........$519!!!

It is over $170 more than I would have paid with tax and shipping from GOOFFLE (yes I know how I spelled Google and Ded, I'm ticked)

But I am in need of a phone so the sharks got me

Dear Google imagine that I am holding up my fist. Now, pick a finger. I think you know which one.

I am not a fan of Crapple but at least they can handle a launch a little better.
sexymandroid and strausd like this.
__________________
Who am I, You really don't want to know.
kcs7272 is offline  
Last edited by kcs7272; November 19th, 2012 at 05:25 PM. Reason: stupidity
Reply With Quote
Old November 19th, 2012, 05:47 PM   #32 (permalink)
Junior Member
 
Join Date: Jan 2012
Location: West Virginia
Gender: Male
Posts: 29
 
Device(s): Nexus 4
Carrier: Straight Talk (AT&T)

Thanks: 2
Thanked 10 Times in 7 Posts
Default

Quote:
Originally Posted by strausd View Post
Lucky you. If I don't get an email notification about shipping tonight then I am gonna call them... Again.

So how exactly did you get them to ship it manually? I would love to see if I could get them to do that for mine.
I called and talked to the rep that my order date keeps pushing back and then he proceeded to tell me everything I mentioned in my previous post. We'll see how this goes.
sexymandroid is offline  
Reply With Quote
Old November 19th, 2012, 05:58 PM   #33 (permalink)
Junior Member
 
Admiral Buster's Avatar
 
Join Date: Oct 2011
Location: 337
Gender: Male
Posts: 29
 
Device(s): Samsung Galaxy S 4,Nexus 7
Carrier: AT&T

Thanks: 2
Thanked 4 Times in 3 Posts
crawfordgossen@gmail.com
Default

I just talked to a Google CS member and he said they're sending my phone over night. I asked if he could email me the info in case some STRANGE reason he was just lying to me.

" Thanks for contacting Google.

If you ordered on 11/13, your order is scheduled to arrive tomorrow. If you haven't already received a shipping confirmation email that contains the tracking number, you should receive one by end of day today. However, please note that it can take up to 1 business day for the tracking number to be activated. Rest assured that once you receive your ship confirmation email with your tracking number, it is in the process of shipping for an estimated arrival of Tuesday, Nov. 20."
Admiral Buster is offline  
Reply With Quote
Old November 19th, 2012, 06:01 PM   #34 (permalink)
Member
 
Join Date: Aug 2011
Posts: 107
 
Device(s):
Carrier: Not Provided

Thanks: 4
Thanked 9 Times in 8 Posts
Default

Quote:
Originally Posted by Admiral Buster View Post
I just talked to a Google CS member and he said they're sending my phone over night. I asked if he could email me the info in case some STRANGE reason he was just lying to me.

" Thanks for contacting Google.

If you ordered on 11/13, your order is scheduled to arrive tomorrow. If you haven't already received a shipping confirmation email that contains the tracking number, you should receive one by end of day today. However, please note that it can take up to 1 business day for the tracking number to be activated. Rest assured that once you receive your ship confirmation email with your tracking number, it is in the process of shipping for an estimated arrival of Tuesday, Nov. 20."
What a conundrum. Can someone decipher?
tonytouch311 is offline  
Reply With Quote
Old November 19th, 2012, 06:17 PM   #35 (permalink)
Junior Member
 
Join Date: Dec 2010
Posts: 22
 
Device(s):
Carrier: Not Provided

Thanks: 2
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Admiral Buster View Post
I just talked to a Google CS member and he said they're sending my phone over night. I asked if he could email me the info in case some STRANGE reason he was just lying to me.

" Thanks for contacting Google.

If you ordered on 11/13, your order is scheduled to arrive tomorrow. If you haven't already received a shipping confirmation email that contains the tracking number, you should receive one by end of day today. However, please note that it can take up to 1 business day for the tracking number to be activated. Rest assured that once you receive your ship confirmation email with your tracking number, it is in the process of shipping for an estimated arrival of Tuesday, Nov. 20."
Just Got the same exact email... Still have no shipping email as of now.

This is after I called around 5est and asked again about my order ... the guy told me it was still processing and wasn't sure if it was back ordered... So either I'm back ordered or I'm getting tomorrow ha what a cluster ****
moopuna is offline  
Reply With Quote
Old November 19th, 2012, 06:22 PM   #36 (permalink)
Member
Thread Author (OP)
 
Join Date: Jan 2010
Location: The OC
Posts: 372
 
Device(s): Nexus 4
Carrier: T-Mo

Thanks: 32
Thanked 24 Times in 23 Posts
Default

Quote:
Originally Posted by Admiral Buster View Post
I just talked to a Google CS member and he said they're sending my phone over night. I asked if he could email me the info in case some STRANGE reason he was just lying to me.

" Thanks for contacting Google.

If you ordered on 11/13, your order is scheduled to arrive tomorrow. If you haven't already received a shipping confirmation email that contains the tracking number, you should receive one by end of day today. However, please note that it can take up to 1 business day for the tracking number to be activated. Rest assured that once you receive your ship confirmation email with your tracking number, it is in the process of shipping for an estimated arrival of Tuesday, Nov. 20."
Just out of curiosity, has the "Shipping Estimate" date changed in the My Orders section of your account or is it still showing 11/15?

I'd call Support to ask about this but I now know that would re-set my order and the whole process would have to start over
Bob Loblaw1 is offline  
Last edited by Bob Loblaw1; November 19th, 2012 at 06:29 PM.
Reply With Quote
Old November 19th, 2012, 06:28 PM   #37 (permalink)
Member
 
Biaviian's Avatar
 
Join Date: Oct 2012
Location: South Central PA
Posts: 264
 
Device(s): Nexus 5, Nexus 7, Nexus 10
Carrier: Straight Talk (AT&T)

Thanks: 27
Thanked 36 Times in 22 Posts
Default

I talked to a person today that claims he escalated my order to the shipping department to get something done ASAP. I don't know that I believe him but it is better than the standard response of "yours should ship tomorrow".
Biaviian is offline  
Reply With Quote
Old November 19th, 2012, 06:38 PM   #38 (permalink)
Member
Thread Author (OP)
 
Join Date: Jan 2010
Location: The OC
Posts: 372
 
Device(s): Nexus 4
Carrier: T-Mo

Thanks: 32
Thanked 24 Times in 23 Posts
Default

Quote:
Originally Posted by Biaviian View Post
I talked to a person today that claims he escalated my order to the shipping department to get something done ASAP. I don't know that I believe him but it is better than the standard response of "yours should ship tomorrow".
I don't want to burst your bubble and I'm sure he was being sincere but I've been told that twice now and that the shipping person would be in contact with me and that I can e-mail them back directly. And yet....nothing.
Bob Loblaw1 is offline  
Reply With Quote
Old November 19th, 2012, 06:47 PM   #39 (permalink)
Member
 
Biaviian's Avatar
 
Join Date: Oct 2012
Location: South Central PA
Posts: 264
 
Device(s): Nexus 5, Nexus 7, Nexus 10
Carrier: Straight Talk (AT&T)

Thanks: 27
Thanked 36 Times in 22 Posts
Default

Quote:
Originally Posted by Bob Loblaw1 View Post
I don't want to burst your bubble
I don't put any weight into it so no bubble to burst. I suspect I'll get mine in a few weeks, if then. I have a feeling that the people that ordered right away won't get theirs because they got lost in the system.
Bob Loblaw1 likes this.
Biaviian is offline  
Reply With Quote
Old November 19th, 2012, 07:08 PM   #40 (permalink)
Member
 
Biaviian's Avatar
 
Join Date: Oct 2012
Location: South Central PA
Posts: 264
 
Device(s): Nexus 5, Nexus 7, Nexus 10
Carrier: Straight Talk (AT&T)

Thanks: 27
Thanked 36 Times in 22 Posts
Default

So I was supposed to receive my Nexus 10 today. Low and behold UPS didn't deliver it today even though it was out for delivery since 3:03 am. this means that it will be a 3 day shipping time rather than the 2 day that I paid for. Heads will roll for this.
kcs7272 likes this.
Biaviian is offline  
Reply With Quote
sponsored links
Old November 19th, 2012, 07:32 PM   #41 (permalink)
Moderati ergo sum
 
lunatic59's Avatar
 
Join Date: Jun 2010
Location: Pennsylvania
Posts: 25,112
 
Device(s): Galaxy Note 10.1 (2014), Nexus 4, Galaxy S II, Captivate, Nexus 1, Nook Color, Asus Transformer T-1
Carrier: AT&T

Thanks: 8,446
Thanked 13,415 Times in 7,345 Posts
Default

Called again today. I was told on Friday that I'd get my tracking number today for delivery either Wednesday or Friday. Nothing. Told the rep that and they said they'd escalate the case and I'd get an email explaining my order status in 24 to 48 hours ... not that I'd get a tracking number or a promise of shipment, only an explanation. So far I've been promised contact at least three times and I have received nothing.

I now sadly must add Google to my list of customer service debacles which is reason never to buy anything from them.

Google
Westinghouse
Asus
Toshiba
__________________
_
If the information is useful, Like the post, if the person was helpful, Thank the member.
RULES: Lest we forget | This part of signature intentionally left blank.
_________________________________________________

No Ivory-Billed Woodpeckers were harmed in the composition of this message.
lunatic59 is online now  
Reply With Quote
Old November 19th, 2012, 07:48 PM   #42 (permalink)
Member
 
Join Date: Dec 2009
Posts: 418
 
Device(s):
Carrier: Not Provided

Thanks: 160
Thanked 170 Times in 142 Posts
Default

I just got a pretty bold guarantee from a David from customer service that I'll receive my phone tomorrow or [he'll] handle it.
tonytouch311 likes this.
g_patrick15 is offline  
Reply With Quote
Old November 19th, 2012, 07:48 PM   #43 (permalink)
Member
 
Biaviian's Avatar
 
Join Date: Oct 2012
Location: South Central PA
Posts: 264
 
Device(s): Nexus 5, Nexus 7, Nexus 10
Carrier: Straight Talk (AT&T)

Thanks: 27
Thanked 36 Times in 22 Posts
Default

Just got my tracking number!!!!
Bob Loblaw1 likes this.
Biaviian is offline  
Reply With Quote
Old November 19th, 2012, 07:54 PM   #44 (permalink)
Member
 
Join Date: Dec 2009
Posts: 418
 
Device(s):
Carrier: Not Provided

Thanks: 160
Thanked 170 Times in 142 Posts
Default

Tracking number ftmfw!
g_patrick15 is offline  
Reply With Quote
Old November 19th, 2012, 07:54 PM   #45 (permalink)
Junior Member
 
Admiral Buster's Avatar
 
Join Date: Oct 2011
Location: 337
Gender: Male
Posts: 29
 
Device(s): Samsung Galaxy S 4,Nexus 7
Carrier: AT&T

Thanks: 2
Thanked 4 Times in 3 Posts
crawfordgossen@gmail.com
Default

Quote:
Originally Posted by Biaviian View Post
Just got my tracking number!!!!

Me too! Can't wait..work's going to be torture for me tomorrow.
Admiral Buster is offline  
Reply With Quote
Old November 19th, 2012, 07:55 PM   #46 (permalink)
Moderati ergo sum
 
lunatic59's Avatar
 
Join Date: Jun 2010
Location: Pennsylvania
Posts: 25,112
 
Device(s): Galaxy Note 10.1 (2014), Nexus 4, Galaxy S II, Captivate, Nexus 1, Nook Color, Asus Transformer T-1
Carrier: AT&T

Thanks: 8,446
Thanked 13,415 Times in 7,345 Posts
Default

Quote:
Originally Posted by g_patrick15 View Post
I just got a pretty bold guarantee from a David from customer service that I'll receive my phone tomorrow or [he'll] handle it.
I got
Quote:
Thank you for contacting Google Play! If you ordered on 11/13 and you did not receive a backorder notification email, your order is scheduled to arrive tomorrow. If you haven't already received a shipping confirmation email that contains the tracking number, you should receive one by end of day today. However, please note that it can take up to 1 business day for the tracking number to be activated. Rest assured that once you receive your ship confirmation email with your tracking number, it is in the process of shipping for an estimated arrival of Tuesday, Nov. 20.


Regards,

Andre
The Google Play Support Team

DUCK! There must be flying pigs around here.
kcs7272 and Biaviian like this.
lunatic59 is online now  
Reply With Quote
Old November 19th, 2012, 07:55 PM   #47 (permalink)
Member
Thread Author (OP)
 
Join Date: Jan 2010
Location: The OC
Posts: 372
 
Device(s): Nexus 4
Carrier: T-Mo

Thanks: 32
Thanked 24 Times in 23 Posts
Default

Quote:
Originally Posted by Biaviian View Post
Just got my tracking number!!!!

Got mine too!!!! Order status has changed to "Shipped" and Wallet transaction from "Pending" to "Complete". Wow it took a while but things are looking up! Hopefully we get some good news from more people on here.
Biaviian likes this.
Bob Loblaw1 is offline  
Last edited by Bob Loblaw1; November 19th, 2012 at 11:16 PM.
Reply With Quote
Old November 19th, 2012, 08:12 PM   #48 (permalink)
Junior Member
 
Join Date: Jan 2012
Location: West Virginia
Gender: Male
Posts: 29
 
Device(s): Nexus 4
Carrier: Straight Talk (AT&T)

Thanks: 2
Thanked 10 Times in 7 Posts
Default

Oh sweet baby jesus just got a tracking number ahufugegdrbnie
kcs7272 likes this.
sexymandroid is offline  
Reply With Quote
Old November 19th, 2012, 08:13 PM   #49 (permalink)
Member
 
Join Date: Aug 2011
Posts: 107
 
Device(s):
Carrier: Not Provided

Thanks: 4
Thanked 9 Times in 8 Posts
Default

Ahhhh, just got my email too!! Still asking for my shipping cost reimbursed....
tonytouch311 is offline  
Last edited by tonytouch311; November 19th, 2012 at 08:17 PM.
Reply With Quote
Old November 19th, 2012, 08:21 PM   #50 (permalink)
Junior Member
 
Join Date: Nov 2012
Posts: 15
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Got an email at 8:45 pm EST that my phone had shipped and the email had the tracking number. Google Play and Google Wallet also showed a completed order. Happy that they're getting their act together. My order had gone through at 11:36 am EST on November 13.
lee_arlva is offline  
Reply With Quote
Reply

Nexus 4
Current Rating:
Rate this Phone:

The Nexus 4 brings comes after months and months of rumors. This is Google's first time partnering with LG to make a Nexus device. The Pure Google smartphone features the latest and greatest Android 4.2 software version, along with stunning spe... Read More



Go Back   Android Forums > Android Phones > Nexus 4
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 08:49 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.