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Old November 26th, 2012, 09:59 AM   #1 (permalink)
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Default Backorder Blues

Hi All,
Quite a number of people have had their N4s for a week or so now. I'm still a member of the Back-Order group. I've sent some emails to support and they still don't have a date.

I received this email this morning:
"I understand how it's important to know when your device will arrive to you. I don't have exact date of when they will be shipped out. I do apologize for the inconvenience. Thanks for being patient."

My goal isn't to start a thread about complaining, just to share information on what everyone is hearing from Google. I'm being patient, but would really like to get my new phone so I can join in the fun.

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Old November 26th, 2012, 10:16 AM   #2 (permalink)
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I noticed today that they Nexus 10 finally came back in stock, so i imagine it's only a matter of time before the Nexus 4 does as well.
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Old November 26th, 2012, 12:24 PM   #3 (permalink)
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i got these blues to i've sent one msg to the google support no response might have to pester them other then that just waiting though a thread should start or this one for those that were backordered and have received a tracking or information when its coming :O
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Old November 26th, 2012, 12:33 PM   #4 (permalink)
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If I don't get a shipping conformation by tomorrow i'm calling Google's support. Tomorrow will be exactly 2 weeks since I ordered my phone and if I get the standard 3 week line i'm going to ask for a supervisor.
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Old November 26th, 2012, 01:59 PM   #5 (permalink)
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so i called google they still have no idea's to when its coming. The reps are uninformed ah well I'll just wait till next Friday i guess since the 3 weeks started the Friday after orders where received I'm having doubts I'll get mine till then now :-\
btw email i received after calling them ....
"
Thank you for contacting Google Play.

Rest assured that Nexus 4 orders are being delivered based on the order in which they were received. Due to overwhelming demand we sold out of Nexus 4 extremely quickly.

Thanks,
The Google Play Support Team"
.... you think .... ah well and the wait continues
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Old November 26th, 2012, 02:22 PM   #6 (permalink)
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They're support is Horrid right now! Just some FYI to people waiting for one, imagine the headaches that will occur when support is actually needed for this phone a few months down the line....ughhhhhh, Google you've let me down on so many levels!
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Old November 26th, 2012, 02:26 PM   #7 (permalink)
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yea i hope i'll never need support for the device :O haven't for any of my other phones but who knows tho they did answer my call right away and tried answering my question as best of the knowledge that they obviously give them so support might be different who knows.
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Old November 26th, 2012, 05:18 PM   #8 (permalink)
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I have not called them at all due to being busy but did send them a few emails. Each time I get the standard 3 week line. At this point, I can wait. Who knows maybe the 2nd batch will be better?

Time will tell I suppose.
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Old November 26th, 2012, 06:08 PM   #9 (permalink)
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Email less than 2 minutes ago:

"Your Nexus 4 order is scheduled to ship this week. We’ll send you a notification, including tracking information, when it’s on the way.

Please note that your order will be charged in full when it ships. As a courtesy and to thank you for your patience, you’ll then receive a credit for the shipping charge within 7 business days.

Thanks again,

The Google Play Team "
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Old November 26th, 2012, 06:29 PM   #10 (permalink)
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Quote:
Originally Posted by hstroph View Post
Email less than 2 minutes ago:

"Your Nexus 4 order is scheduled to ship this week. We’ll send you a notification, including tracking information, when it’s on the way.

Please note that your order will be charged in full when it ships. As a courtesy and to thank you for your patience, you’ll then receive a credit for the shipping charge within 7 business days.

Thanks again,

The Google Play Team "
I just got this email as well! ^_^ anyone know if you can change the delivery address?
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Old November 26th, 2012, 06:42 PM   #11 (permalink)
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I just got the notification too!

Honestly I did not expect to get one of these this year. I am not thrilled, I'm still annoyed at the launch. But at least they weren't lying when they said w/in 3 weeks.
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Old November 26th, 2012, 06:47 PM   #12 (permalink)
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Same here, must have sent it out in bulk. Hopefully it's because they got their latest shipment and they are going out the door.

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Originally Posted by killxswitch View Post
I just got the notification too!

Honestly I did not expect to get one of these this year. I am not thrilled, I'm still annoyed at the launch. But at least they weren't lying when they said w/in 3 weeks.
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Old November 26th, 2012, 06:53 PM   #13 (permalink)
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Quote:
Originally Posted by kalaster View Post
I just got this email as well! ^_^ anyone know if you can change the delivery address?
You'd have to change it in your Play profile. However I don't know if that will change the address for your past order, or only for future orders. You should either call or send an email to support with the new address.
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Old November 26th, 2012, 06:58 PM   #14 (permalink)
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I was hoping to hear that the shipping would be upgraded, or that they were throwing something in for free as an apology for fraking up the initial launch. Oh well.
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Old November 26th, 2012, 07:00 PM   #15 (permalink)
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Quote:
Originally Posted by kalaster View Post
I just got this email as well! ^_^ anyone know if you can change the delivery address?
Contacting Support - Google Play Help is the only thing I can find that might be helpful.
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Old November 26th, 2012, 07:26 PM   #16 (permalink)
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Got the email too, all things considered I'm happy to get a shipping discount.

Now I need a bumper!
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Old November 26th, 2012, 07:42 PM   #17 (permalink)
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I'm glad to hear that it sounds like this phone will get in the hands of more enthusiasts very soon!
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Old November 26th, 2012, 07:45 PM   #18 (permalink)
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Quote:
Originally Posted by Bob Loblaw1 View Post
I'm glad to hear that it sounds like this phone will get in the hands of more enthusiasts very soon!
Not soon enough

In all seriousness though better late than never. I can't wait to finally get my hands on this phone.

EDIT: The charge reappeared on my card and the date for my order changed to the 27th. Since Google said they won't charge until the order has shipped I'm going to assume I'll be getting it tomorrow or Wednesday even though I haven't got a tracking number yet.
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Old November 26th, 2012, 09:52 PM   #19 (permalink)
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Quote:
Originally Posted by Banished Angel View Post
Not soon enough

In all seriousness though better late than never. I can't wait to finally get my hands on this phone.

EDIT: The charge reappeared on my card and the date for my order changed to the 27th. Since Google said they won't charge until the order has shipped I'm going to assume I'll be getting it tomorrow or Wednesday even though I haven't got a tracking number yet.
No, Im confident that's the date they send them out. it would be silly to ship it out then charge your card.
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Old November 26th, 2012, 10:07 PM   #20 (permalink)
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Quote:
Originally Posted by kalaster View Post
No, Im confident that's the date they send them out. it would be silly to ship it out then charge your card.
Yes, i'm betting on it shipping in the morning. The last batch that Google sent out they upgraded to 1 day priority air mail so like I said i'm planning on receiving it tomorrow night if i'm lucky since it's shipping from Kentucky and I live in Indiana. I should get the phone Wednesday at the latest.
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Old November 26th, 2012, 10:12 PM   #21 (permalink)
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yay got same email i believe in you google again some info lmfao excited my nexus 4 has moved back up on my orders number one spot since haven't got any apps after it recently the date says nov 27th so can't wait hope it will be here in next few days. i also kinda think they'll do one day shipping like they did last week for the others that received there's <fingers crossed>
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Old November 27th, 2012, 08:37 AM   #22 (permalink)
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Just got this email:

Nexus 4 will be available for purchase later today!
Order yours from Google Play starting today, November 27 at 12:00 noon PST (U.S. only).


I had signed up for notification prior to launch, which I never got. But this probably confirms that the stock is back in.
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Old November 27th, 2012, 08:47 AM   #23 (permalink)
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Btw, was anyone having problems with Google wallet last night? Shortly after the email I got another from wallet saying my card was declined. And for an hour, it could not authorize it and began to panic. Tried later that night and worked again >.>
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Old November 27th, 2012, 11:16 AM   #24 (permalink)
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Quote:
Originally Posted by spriteboost View Post
yay got same email i believe in you google again some info lmfao excited my nexus 4 has moved back up on my orders number one spot since haven't got any apps after it recently the date says nov 27th so can't wait hope it will be here in next few days. i also kinda think they'll do one day shipping like they did last week for the others that received there's <fingers crossed>

Second all of this, mine says 11/27 now and I would love if they next day air it.
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Old November 27th, 2012, 01:48 PM   #25 (permalink)
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yay 2nd day air today
UPS 2ND DAY AIR


In Transit




Last Location: Louisville, KY, United States, Tuesday, 11/27/2012


Additional Information


Type:Package

Shipment Progress

  • What's This?

Location Date Local Time Activity Louisville, KY, United States 11/27/2012 1:03 P.M. Origin Scan
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Old November 27th, 2012, 01:52 PM   #26 (permalink)
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Showoff.

Just checked mine and haven't gotten any updates yet, but I'm holding out hope.

Where are you located? I'm in Virginia near D.C.

Quote:
Originally Posted by spriteboost View Post
yay 2nd day air today
UPS 2ND DAY AIR


In Transit




Last Location: Louisville, KY, United States, Tuesday, 11/27/2012


Additional Information


Type:Package

Shipment Progress

  • What's This?

Location Date Local Time Activity Louisville, KY, United States 11/27/2012 1:03 P.M. Origin Scan
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Old November 27th, 2012, 01:55 PM   #27 (permalink)
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Michigan metro Detroit area So excited Finally info and ordering commences again
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Old November 27th, 2012, 04:31 PM   #28 (permalink)
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NO LONGER BLUE :O

Scheduled For Early Delivery On:Wednesday, 11/28/2012, By End of DayOriginally Scheduled For Delivery On:Thursday, 11/29/2012, By End of Day Last Location: Departed - Louisville, KY, United States, Tuesday, 11/27/2012
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Old November 27th, 2012, 04:46 PM   #29 (permalink)
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Still nothing here, still marked as Pending with a date of November 27th.

Hopefully I'll hear something soon.

Quote:
Originally Posted by spriteboost View Post
NO LONGER BLUE :O

Scheduled For Early Delivery On:Wednesday, 11/28/2012, By End of DayOriginally Scheduled For Delivery On:Thursday, 11/29/2012, By End of Day Last Location: Departed - Louisville, KY, United States, Tuesday, 11/27/2012
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Old November 27th, 2012, 05:19 PM   #30 (permalink)
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hope so :-\ its great having this info :O
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Old November 27th, 2012, 05:44 PM   #31 (permalink)
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just got the shipped email
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Old November 27th, 2012, 09:14 PM   #32 (permalink)
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just got the shipped email
Just received my shipped status too. UPS says end of day tomorrow so hopefully I'll come home to a package.
Has anyone had to sign for it? Don't think the dog could manage that.
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Old November 27th, 2012, 10:20 PM   #33 (permalink)
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Can't believe people are still receiving shipping notifications. Is it seriously that hard for a multi-billion dollar internet giant to send out mass emails?
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Old November 28th, 2012, 07:30 AM   #34 (permalink)
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Well this is fast wasn't expecting till Thursday/Friday
OUT FOR DELIVERY YAY

Madison Heights, MI, United States 11/28/2012 6:30 A.M. Out For Delivery
11/28/2012 5:59 A.M. Arrival Scan Maumee, OH, United States 11/28/2012 4:14 A.M. Departure Scan Maumee, OH, United States 11/27/2012 11:59 P.M. Arrival Scan Louisville, KY, United States 11/27/2012 4:44 P.M. Departure Scan
11/27/2012 1:03 P.M. Origin Scan United States 11/27/2012 5:20 P.M. Order Processed: Ready for UPS
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Old November 28th, 2012, 07:46 AM   #35 (permalink)
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Same here, looks like it will be there when I get home.

Chantilly, VA, United States 11/28/2012 3:12 A.M. Out For Delivery
Louisville, KY, United States 11/27/2012 5:10 P.M. Departure Scan
11/27/2012 1:07 P.M. Origin Scan
United States 11/27/2012 5:20 P.M. Order Processed: Ready for UPS
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Old November 28th, 2012, 08:15 AM   #36 (permalink)
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when did u guys ordered? yesterday?
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Old November 28th, 2012, 08:17 AM   #37 (permalink)
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Quote:
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when did u guys ordered? yesterday?
I ordered on the original release two weeks ago, but got the back ordered notice.
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Old November 28th, 2012, 08:18 AM   #38 (permalink)
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No if yesterdays order went out that quick I think google would of done a spectacular job but I ordered the 13th almost 5 hours after launch lol one of the lucky one that got it placed after the 1/2 hour sell out
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Old November 28th, 2012, 10:16 AM   #39 (permalink)
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Mine is shipped, but I haven't seen a charge on my CC yet. Is this the same thing for you guys?
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Old November 28th, 2012, 12:26 PM   #40 (permalink)
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On the UPS truck for delivery today ... 15 days after ordering on the initial offering.
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Old November 28th, 2012, 12:36 PM   #41 (permalink)
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Quote:
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On the UPS truck for delivery today ... 15 days after ordering on the initial offering.
Lucky. I got a shipping confirmation from Google yesterday at 2 PM, but my tracking number still gives me:

"A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."

I'm slightly worried now.
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Old November 28th, 2012, 01:04 PM   #42 (permalink)
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Quote:
Originally Posted by Banished Angel View Post
Lucky. I got a shipping confirmation from Google yesterday at 2 PM, but my tracking number still gives me:

"A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."

I'm slightly worried now.
Hopefully it's just a simple clerical error at UPS (smudged barcode or something) and your N4 will be in your hands today/tomorrow before the tracking gets updated.

[Edit] Just noticed this in with the tracking number: "Note that it may take 24 hours for your tracking number to return any information."[/Edit]
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Old November 28th, 2012, 03:12 PM   #43 (permalink)
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Quote:
Originally Posted by Banished Angel View Post
Lucky. I got a shipping confirmation from Google yesterday at 2 PM, but my tracking number still gives me:

"A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."

I'm slightly worried now.
If it makes you feel any better, I get the same message, but got an email late last night from UPS choice or whatever it is, you register on their site. And got a message stated to be delivered on Thursday November 29. So there is hope!
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Old November 28th, 2012, 04:14 PM   #44 (permalink)
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It finally updated and is supposed to get here tomorrow. It definitely took longer than 24 hours though, that's false advertising
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Old November 28th, 2012, 04:32 PM   #45 (permalink)
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Quote:
Originally Posted by Banished Angel View Post
It finally updated and is supposed to get here tomorrow. It definitely took longer than 24 hours though, that's false advertising
Sorry to see you go dude, still hope you still stop by the Evo forum every now and again. Good luck with the new toy and let us know how it works out for you.
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Old November 28th, 2012, 04:37 PM   #46 (permalink)
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So did they show up today?
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Old November 28th, 2012, 04:53 PM   #47 (permalink)
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Originally Posted by Banished Angel View Post
It finally updated and is supposed to get here tomorrow. It definitely took longer than 24 hours though, that's false advertising
My UPS tracking indicates "UPS 2nd Day Air®" as the method, so getting it next day is a bonus for me ... from what you stated previously, if you get it tomorrow then wouldn't that be "as advertised"?
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Old November 28th, 2012, 05:05 PM   #48 (permalink)
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My UPS tracking indicates "UPS 2nd Day Air®" as the method, so getting it next day is a bonus for me ... from what you stated previously, if you get it tomorrow then wouldn't that be "as advertised"?
Well technically it was listed as shipped yesterday, but it didn't actually ship until today. I got a tracking number for an order that hadn't shipped yet yesterday and it took longer than 24 hours to update in the information when it said allow for up to 24 hours for an update. I live in a state bordering Kentucky, but it is still taking 2 days to get to me. I think there is a broken promise in there somewhere, but either way tomorrow will be a good day.
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Old November 28th, 2012, 05:35 PM   #49 (permalink)
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i received mine early this morning 10 am so i'm happy lolz
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Old November 28th, 2012, 07:09 PM   #50 (permalink)
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So did they show up today?
Delivered 15 days, 7 hrs. and 4 mins. after order was placed, it's now charging on the desk.
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