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Old November 27th, 2012, 03:59 PM   #1 (permalink)
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Default From the looks of it Google has failed not once, but twice with the launch of the Nexus 4

Yup, sad but very very true...Google has failed with this launch, and miserably! Now when I say failed, I'm talking about how many units they've sold, I'm talking about how launch was handled. Most of us we're part of the 1st debacle on Nov 13th, but it looks like lightning has struck twice here with Google trying again today to basically relaunch the Nexus 4 at 12pm PST. I had about 5 phone calls within minutes of getting an email today saying the Nexus 4 would be in stock and ready to order this afternoon, so a couple of friends were pretty happy to hear that they would get a chance to snatch one up today from the play store. Well Guess what, nobody I know was able to get through! They were greeted with the same errors so many were seeing on the 13th, and the same nonsense with the orders not being able to be processed.

Honestly I'm pretty sad as I type this right now, Google who I once thought of as a super search giant that would eventually become a giant in the retail market similar to Apple, is pretty much an afterthought at the moment.

I think they owe a lot of people an Apology for this terribly dropped ball in customer service.
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Old November 27th, 2012, 04:01 PM   #2 (permalink)
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Yea it's a big fail on their part.
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Old November 27th, 2012, 04:12 PM   #3 (permalink)
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I remember reading in another thread someone saying that the launch debacle was way overblown and that it would all be forgotten in a month or so. I wonder if he still feels that way. Pretty sure this is gonna leave a mark.
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Old November 27th, 2012, 04:17 PM   #4 (permalink)
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The best part about all this is how Google is saying 4-5 weeks for the 8GB model to ship! Are you kidding me right now Google...That's basically into the New Year! Wow, major fail!
Apple who sells millions upon millions of iPhones with a launch says 2 weeks to ship, where on Earth is Google getting 4-5 weeks from? This can only mean one of 2 things...

1- Google is really terrible at customer service and processing orders?

2- LG didn't make enough Nexus 4's

Hmm, I seem to think it may be a combo of both...However Google's customer service has never been stellar, but at the moment it looks worse then ever!

I wonder what the repercussions will be because of all of this...This is a pretty BIG launch to mishandle.
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Old November 27th, 2012, 04:18 PM   #5 (permalink)
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I remember reading in another thread someone saying that the launch debacle was way overblown and that it would all be forgotten in a month or so. I wonder if he still feels that way. Pretty sure this is gonna leave a mark.
A BIG mark! Kinda Huge...

Very Disappointed...
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Old November 27th, 2012, 04:26 PM   #6 (permalink)
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I remember reading in another thread someone saying that the launch debacle was way overblown and that it would all be forgotten in a month or so. I wonder if he still feels that way. Pretty sure this is gonna leave a mark.
Not going to leave a mark, seeing as how they're STILL available in the Play Store.

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The best part about all this is how Google is saying 4-5 weeks for the 8GB model to ship! Are you kidding me right now Google...That's basically into the New Year! Wow, major fail!
Yeah, but I still got the 8 GB model. Maybe it will take 4-5 weeks to ship, maybe it won't. Maybe it was a typo. I know, I know, I'm just hoping.

But in all seriousness, I don't care if my Nexus 4 gets to me around new year's. I can wait. I'm just glad I was able to put in my order.
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Old November 27th, 2012, 04:32 PM   #7 (permalink)
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I'm still trynna proceed and its giving me the high demand notifier
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Old November 27th, 2012, 04:42 PM   #8 (permalink)
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I'm still trynna proceed and its giving me the high demand notifier
2 hours and 40 minutes later and I'm still doing the same thing your doing and STILL, STILL I keep getting the same error message. I'm done!
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Old November 27th, 2012, 04:48 PM   #9 (permalink)
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I'm surprised they went ahead with it today without fixing anything on their website. They've had a week right?
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Old November 27th, 2012, 05:00 PM   #10 (permalink)
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I'm surprised they went ahead with it today without fixing anything on their website. They've had a week right?
Honestly I'm just baffled at all this... A company the size of Google should not be looking so Amateur right now!
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Old November 27th, 2012, 05:15 PM   #11 (permalink)
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This can only mean one of 2 things...

1- Google is really terrible at customer service and processing orders?

2- LG didn't make enough Nexus 4's
Hmmm, Alex, what is option (1)? Yeah, obviously the various parties involved seriously underestimated demand and therefore supply is short - but what kind of retailer isn't prepared to accept backorders? Rule #1 is "sell what ya got". Rule #2 is "tell 'em you can get it and TAKE THE ORDER!".

I honestly can't fathom why Google couldn't have figured out - by now - how to ramp up their order entry system so that prospective buyers could have knowingly entered in backorders. Just like they say at the tile store, "it's not in stock, but we can get it.".

My order got through today, after 2 hours, for 2 16GB N4's but if it's going to be 1-2 weeks before they ship they clearly aren't "in stock". Why go through this charade and needlessly frustrate customers (and potential customers)? I understand I won't get the instant gratification - I'm OK with that, just let me easily enter the damn order and then keep me informed about the availability. Hell, why weren't we allowed to - gasp! - PRE-ORDER? Lots of online retailers, and even brick and mortar, take pre-orders for all kinds of stuff. How the heck did the latest Call of Duty title sell $500 Million (that's half a Billion) worth in 24 hours? Hint - they weren't using the Play Store, that's for sure.
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Old November 27th, 2012, 05:21 PM   #12 (permalink)
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Im still trying to order it, im now using a labtop and keeps says that "Horrible" notifier
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Old November 27th, 2012, 05:22 PM   #13 (permalink)
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How the heck did the latest Call of Duty title sell $500 Million (that's half a Billion) worth in 24 hours? Hint - they weren't using the Play Store, that's for sure.
If you are trying to buy a Nexus 4, it's not the Play Store, it's the Pray Store or maybe even the Prey Store
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Old November 27th, 2012, 05:40 PM   #14 (permalink)
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Im still trying to order it, im now using a labtop and keeps says that "Horrible" notifier
Same thing happen to me on the 13th...

However I had my iPhone going, my Nexus 7, and my PC!

End result was even with all the errors Three orders were placed...lmaooo

Just a total BS experience, anyway long story short I was able to cancel the other 2 orders within an hour.
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Old November 27th, 2012, 05:42 PM   #15 (permalink)
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It's still showing the HighDemand
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Old November 27th, 2012, 05:51 PM   #16 (permalink)
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Hmmm, Alex, what is option (1)? Yeah, obviously the various parties involved seriously underestimated demand and therefore supply is short - but what kind of retailer isn't prepared to accept backorders? Rule #1 is "sell what ya got". Rule #2 is "tell 'em you can get it and TAKE THE ORDER!".

I honestly can't fathom why Google couldn't have figured out - by now - how to ramp up their order entry system so that prospective buyers could have knowingly entered in backorders. Just like they say at the tile store, "it's not in stock, but we can get it.".

My order got through today, after 2 hours, for 2 16GB N4's but if it's going to be 1-2 weeks before they ship they clearly aren't "in stock". Why go through this charade and needlessly frustrate customers (and potential customers)? I understand I won't get the instant gratification - I'm OK with that, just let me easily enter the damn order and then keep me informed about the availability. Hell, why weren't we allowed to - gasp! - PRE-ORDER? Lots of online retailers, and even brick and mortar, take pre-orders for all kinds of stuff. How the heck did the latest Call of Duty title sell $500 Million (that's half a Billion) worth in 24 hours? Hint - they weren't using the Play Store, that's for sure.

This is going to be a Giant black eye towards Google in a lot areas.

One being the fact of them not being able to handle the amount of online traffic.

Two being the fact that they just can't seem to get the story correct with Yes they are in stock, or No they're not in stock at the moment...like why even try round 2 today if you don't have enough in stock?

And Three being how badly they are handling customer service, this has got to be the craziest thing for a huge giant of Google's size to not be able to handle having at the very least Good customer service.

This is going to create a fall out. And in my eyes as crazy as it may sound Google may like what's going on right now. Maybe to the point with them saying, wow look at all the attention this phone is getting, we can't keep them on the shelves because they're flying off so fast. Lol,,,,what these clowns don't understand is that the Nexus line is nowhere near the popularity as say an iPhone or the Galaxy S3, the Nexus is more of niche phone, one that caters to a much smaller footprint then the previous devices I just mentioned. So how on earth could you not be able to have enough phones to go around to the Android faithful would be my question?
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Old November 27th, 2012, 05:54 PM   #17 (permalink)
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The one 16gb I want to order still hasn't been kicked out of the cart yet so ill keep trying.
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Old November 27th, 2012, 06:05 PM   #18 (permalink)
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The one 16gb I want to order still hasn't been kicked out of the cart yet so ill keep trying. Hold on...

Successs!!!

Even got the google play confirmation within a few seconds!

Just keep on hitting proceed button & you might get lucky and exit purgatory!
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Old November 27th, 2012, 06:09 PM   #19 (permalink)
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...I was able to cancel the other 2 orders within an hour.
Bet you'd like to have that one back!
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Old November 27th, 2012, 06:15 PM   #20 (permalink)
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This is going to be a Giant black eye towards Google in a lot areas.

One being the fact of them not being able to handle the amount of online traffic.

Two being the fact that they just can't seem to get the story correct with Yes they are in stock, or No they're not in stock at the moment...like why even try round 2 today if you don't have enough in stock?

And Three being how badly they are handling customer service, this has got to be the craziest thing for a huge giant of Google's size to not be able to handle having at the very least Good customer service.

This is going to create a fall out. And in my eyes as crazy as it may sound Google may like what's going on right now. Maybe to the point with them saying, wow look at all the attention this phone is getting, we can't keep them on the shelves because they're flying off so fast. Lol,,,,what these clowns don't understand is that the Nexus line is nowhere near the popularity as say an iPhone or the Galaxy S3, the Nexus is more of niche phone, one that caters to a much smaller footprint then the previous devices I just mentioned. So how on earth could you not be able to have enough phones to go around to the Android faithful would be my question?
It's a black eye in the sense it will heal and google will be fine.
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Old November 27th, 2012, 06:41 PM   #21 (permalink)
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How the heck did the latest Call of Duty title sell $500 Million (that's half a Billion) worth in 24 hours? Hint - they weren't using the Play Store, that's for sure.
I lol'd
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Old November 27th, 2012, 06:42 PM   #22 (permalink)
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It's a black eye in the sense it will heal and google will be fine.
Android as a whole will be fine, since its available on a wide range of devices from a variety of manufactures, on a bunch of different carriers.

However the Nexus brand offered directly through Google will not!

Here's the thing, this is nothing new from Google...They have always had issues in the retail world...

The Nexus one was a huge flop, it was hard back then to order one, and there were so many horror stories with people having huge support issues with hour long hold times over the phone.

History repeated itself with the Galaxy Nexus and the stories with people having huge issues and waiting weeks for refunds for devices sent back to Google, couple that with the Verizon debacle and launch dates constantly pushed back and slew of update issues, and you have a recipe for people being ticked of.

And now here we are with the Nexus 4...jeez must I continue... Lol!
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Old November 27th, 2012, 07:05 PM   #23 (permalink)
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Android as a whole will be fine, since its available on a wide range of devices from a variety of manufactures, on a bunch of different carriers.

However the Nexus brand offered directly through Google will not!

Here's the thing, this is nothing new from Google...They have always had issues in the retail world...

The Nexus one was a huge flop, it was hard back then to order one, and there were so many horror stories with people having huge support issues with hour long hold times over the phone.

History repeated itself with the Galaxy Nexus and the stories with people having huge issues and waiting weeks for refunds for devices sent back to Google, couple that with the Verizon debacle and launch dates constantly pushed back and slew of update issues, and you have a recipe for people being ticked of.

And now here we are with the Nexus 4...jeez must I continue... Lol!
And despite all that I am still buying a Nexus 4 and will continue to buy Nexus products in the future. Why? Because even though they might not be easy to get when they first come out the devices still represent the best of Android and get updates frequently directly from Google. I'm sorry that you are disappointed with Google and to be honest I am not pleased with this launch either, but the long term enjoyment of the phone far outweighs a couple weeks of inconvenience.
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Old November 27th, 2012, 07:22 PM   #24 (permalink)
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And despite all that I am still buying a Nexus 4 and will continue to buy Nexus products in the future. Why? Because even though they might not be easy to get when they first come out the devices still represent the best of Android and get updates frequently directly from Google. I'm sorry that you are disappointed with Google and to be honest I am not pleased with this launch either, but the long term enjoyment of the phone far outweighs a couple weeks of inconvenience.
See now if I agreed with you on the product being that good, then I'd say yea your right. But I don't agree on the device being worth this big of a headache. All in all, the way I see it, it's a phone that's decent, however that's lacking LTE, lacking in the video and camera department, and just as a whole is not worth this amount of headaches IMO. I'm not hating, I'm a huge Android fan, I just don't see the logic in what Google is pulling right now.
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Old November 27th, 2012, 07:32 PM   #25 (permalink)
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I'm a huge Android fan, I just don't see the logic in what Google is pulling right now.
Well...

1. Lack of LTE. This is a global phone, not just a US launch. Most of the world doesn't even have LTE yet, let alone widespread LTE. From a global standpoint it isn't that big of an issue. Most people are also reporting average speeds of 15 - 25Mbps down with HSPA+, which is right in line with LTE speeds at the moment. If you factor in the data caps put on by carriers what does it even matter? You won't notice much of a difference between 20 and 30Mbps when loading a webpage and it's not like you can stream all day if you have a 2GB data cap. Most of the time wifi will still need to be used.

*This also works with Band 4 LTE, which is used in Canada and soon to be developed by T-Mobile here in the US.

2. The Nexus 4, Droid DNA, and Optimus G all have the Snapdragon S4 Pro, which is the fastest mobile processor in existence.

3. 2GB RAM gives this phone plenty to work with.

4. It has one of the best screens ever on a smartphone.

5. This phone will be on 4.3 (or 5.0, whichever happens first) while your GSIII will be stuck with 4.1 for the rest of its life.

6. Apple doesn't have removable batteries either, but you don't see people still complaining about it much anymore. Why? Because if it's a non-issue people buy the phone and if it is an issue people don't. They don't buy it and then complain how they hate it.


Now is the Nexus 4 the end all of smartphones? No, the iphone 5 and GSIII have better cameras and obviously many phones have LTE, expandable storage, and removable batteries. But the Nexus 4 is very high end in the areas it tries to be and for $300/$350 unlocked and off contract you really can't get a better deal. At the end of the day buy what suits you. For me, that's the Nexus 4.
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Old November 27th, 2012, 07:49 PM   #26 (permalink)
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See now if I agreed with you on the product being that good, then I'd say yea your right. But I don't agree on the device being worth this big of a headache. All in all, the way I see it, it's a phone that's decent, however that's lacking LTE, lacking in the video and camera department, and just as a whole is not worth this amount of headaches IMO. I'm not hating, I'm a huge Android fan, I just don't see the logic in what Google is pulling right now.
Well, first off, a buddy and I just ordered 16 GB units and didn't get any errors or have problems, so it sounds like they worked out those kinks. Second, 2-3 weeks, I can wait, I have a perfectly good phone on an imperfect network but don't have to switch this very second.

Second, it's just a phone. You shouldn't be getting headaches worrying about it. Google had valid reasons not to include LTE, because doing so would require carrier restrictions, which is exactly what they want to avoid. The snafu with ordering is nothing--Nothing!--compared to people with Gnex phones on Sprint and Verizon who can't get timely updates. The whole point of a Nexus phone is to get the updates first and without carrier bloat. CDMA Gnex owners are not getting what Google advertised. That's far more damaging to the brand than some ordering and supply issues. To avoid that situation going forward, and keep the Nexus brand how Google wants it, Google didn't include LTE. If you don't like it, don't worry, there are dozens of great phones on the carriers who offer LTE.

And that isn't even to mention the apparent hidden LTE capabilities of the phone, which is a nice cherry on top.

The video and camera sound like they're workmanlike, not incredible but not terrible. Perhaps upgrading to better components for the camera would have driven the cost of the phone up, and Google was clearly trying to hit the $300 mark. Let me reiterate, Google is selling a $300 unlocked phone that in almost every respect is top of the line. For that price (well, $350 for me because I got a 16 GB), I can live with a less than amazing camera. Then again, I'm of the mind that you shouldn't be trying to take professional-looking shots with a cell phone anyway. That's what DSLRs are for.

So, to answer your question, the logic of what Google is doing right now is making a shot across the bow of the carriers. If you can get an unlocked phone with undiluted Android for $300, why would you pay $200-$300 for a carrier-locked phone that also sticks you with a 2-year contract? The ordering and supply issues are unfortunate, but as tech fans and Android fans, we should be applauding Google for this phone.
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Old November 27th, 2012, 07:57 PM   #27 (permalink)
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want to be frustrated, try being a Canadian nexus fan, does not even give me the option to order,,, or even android fan,, still cant get music here
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Old November 27th, 2012, 08:16 PM   #28 (permalink)
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It's a black eye in the sense it will heal and google will be fine.

They can recover, but Google is losing customers by keeping up these shenanigans. I didn't get through the first time the N4 was in stock, and I couldnt get through today. Now I have no desire to try and revisit the play store and get an order in.

Also as stated above, why would Google even try a second release when they are just going to run out of devices so quickly? It seems as if instead of updating the page to "out of stock", they simply changed the shipping date estimate to when they think they will have more in stock.

Unfortunately, I am now contemplating other options because I feel the N4 is beginning to become more of a hassle than what it is worth. The only thing that is still so attractive is the $350 price tag. I known there are comparable phones out there, its just a matter of me reaching that tipping point and forking out some extra money for a different device. And to think this whole catastrophe probably could have been solved with a pre-order system...
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Old November 27th, 2012, 08:26 PM   #29 (permalink)
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If you're going to fork over extra money for a different unlocked phone, why not fork over the extra cash to buy the Nexus 4 from a reseller?
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Old November 27th, 2012, 08:30 PM   #30 (permalink)
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Dude above just said he placed an order for 2 of the 16GB models with no errors, and that was 40 minutes ago. Maybe their system can handle it now that people aren't bombarding it all at once?
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Old November 27th, 2012, 08:40 PM   #31 (permalink)
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If you're going to fork over extra money for a different unlocked phone, why not fork over the extra cash to buy the Nexus 4 from a reseller?

Really because of the situation I'm in. I'm on virgin mobile right now and ive just about had it with them. The main reason I'm eyeing up the Nexus 4 is because of how cheap it is unlocked, allowing me to go to T-Mobile $30 Monthly 4g plan without breaking the bank too badly on an unsubsidized phone.

I don't think the N4 is the best phone out there, but it is the best deal on a higher end smartphone that Ive ever seen. For an extra couple hundred bucks, I can get a different smartphone that has higher end components (improved camera, LTE).

Sorry if this is hard to understand, I'm writing from my Nexus 7 and I'm sort of just rambling at this point.
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Old November 27th, 2012, 08:44 PM   #32 (permalink)
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LTE isn't going to do much for you on T-Mobile, and by all accounts the N4 should be able to access Tmo's LTE when it becomes available.

The camera on the SGIII is better, no doubt, but you're not going to find an international unlocked one for anywhere near $350.

Meanwhile, I ordered an N4 an hour ago without problems, 2-3 weeks for delivery. Maybe you could try ordering again?
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Old November 27th, 2012, 08:44 PM   #33 (permalink)
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Dude above just said he placed an order for 2 of the 16GB models with no errors, and that was 40 minutes ago. Maybe their system can handle it now that people aren't bombarding it all at once?

Yeah, and the 16 GB just got bumped up to 4-5 weeks shipping and the 8 GB is now 7-8 weeks. They should just say "out of stock and never coming again". We only waited 2 weeks for a second launch. I don't want to wait 2 to 4 times that long for one now.

EDIT: @suprmallet too long of a wait now. Im just gonna hold off for now and see what happens in a few weeks.
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Old November 27th, 2012, 08:49 PM   #34 (permalink)
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Ugh. That sucks.
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Old November 27th, 2012, 08:50 PM   #35 (permalink)
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Best of luck to you.
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Old November 27th, 2012, 09:09 PM   #36 (permalink)
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They can recover, but Google is losing customers by keeping up these shenanigans. I didn't get through the first time the N4 was in stock, and I couldnt get through today. Now I have no desire to try and revisit the play store and get an order in.

Also as stated above, why would Google even try a second release when they are just going to run out of devices so quickly? It seems as if instead of updating the page to "out of stock", they simply changed the shipping date estimate to when they think they will have more in stock.

Unfortunately, I am now contemplating other options because I feel the N4 is beginning to become more of a hassle than what it is worth. The only thing that is still so attractive is the $350 price tag. I known there are comparable phones out there, its just a matter of me reaching that tipping point and forking out some extra money for a different device. And to think this whole catastrophe probably could have been solved with a pre-order system...
No offense but this is just bitter ramblings, between googles ecosystem and prices for hardware they are winning and will be on top of the gadget world by 2023
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Old November 27th, 2012, 09:15 PM   #37 (permalink)
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Hopefully before that
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Old November 27th, 2012, 09:38 PM   #38 (permalink)
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No offense but this is just bitter ramblings, between googles ecosystem and prices for hardware they are winning and will be on top of the gadget world by 2023

I can see how you might've drawn that conclusion; I was thinking the same thing as I was writing the post.

I feel I have the right to be bitter though. No release date, no preorder, and on the SECOND TIME Google tries to release the N4, I find myself being forced to wait an additional 5-6 weeks for a nexus.

Its not that I'm impatient. Trust me, if this wasn't a smartphone we were talking about, I would be willing to wait the 5 weeks. Its just that cellphone nowadays have very short life spans, and by the time I finally get my hands on an N4, we will be well into the new year. Heck, the Galaxy S4 already has rumors of a Q1 2013 launch, so why not wait for that if I'm going to have to hold out 6 more weeks for a Nexus 4? Its not like I'm going to miss out on google's ecosystem with another android device either.

And don't get me wrong, I would very much like to own a Nexus 4. This whole mess just has me thinking a little bit...
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Old November 27th, 2012, 09:39 PM   #39 (permalink)
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Well...

1. Lack of LTE. This is a global phone, not just a US launch. Most of the world doesn't even have LTE yet, let alone widespread LTE. From a global standpoint it isn't that big of an issue. Most people are also reporting average speeds of 15 - 25Mbps down with HSPA+, which is right in line with LTE speeds at the moment. If you factor in the data caps put on by carriers what does it even matter? You won't notice much of a difference between 20 and 30Mbps when loading a webpage and it's not like you can stream all day if you have a 2GB data cap. Most of the time wifi will still need to be used.

*This also works with Band 4 LTE, which is used in Canada and soon to be developed by T-Mobile here in the US.

2. The Nexus 4, Droid DNA, and Optimus G all have the Snapdragon S4 Pro, which is the fastest mobile processor in existence.

3. 2GB RAM gives this phone plenty to work with.

4. It has one of the best screens ever on a smartphone.

5. This phone will be on 4.3 (or 5.0, whichever happens first) while your GSIII will be stuck with 4.1 for the rest of its life.

6. Apple doesn't have removable batteries either, but you don't see people still complaining about it much anymore. Why? Because if it's a non-issue people buy the phone and if it is an issue people don't. They don't buy it and then complain how they hate it.


Now is the Nexus 4 the end all of smartphones? No, the iphone 5 and GSIII have better cameras and obviously many phones have LTE, expandable storage, and removable batteries. But the Nexus 4 is very high end in the areas it tries to be and for $300/$350 unlocked and off contract you really can't get a better deal. At the end of the day buy what suits you. For me, that's the Nexus 4.
No way man, no shot remotely close that HSPA+ is as fast as LTE! It's just not a realistic claim! I used the Nexus 4 for 3 days and I can tell you right now that I was getting between 2-3Mbps on at&t. Now when you compare that to my GS3 and iphone 5 running on LTE getting between 25-30Mbps it's a no contest. The LTE thing has been Beatin into the ground, so I'll leave it at that.

As far as a removable battery, I could care less...I like the fact that its sealed inside. Makes for less creaks and what not!

As for the screen...I don't feel as though its the best screen on the market at all, yes it's fairly sharp,,,but colors to me looked very washed out and the screen had very warm white tones, compared to cool white tones...I'm in the camp of liking the cool white tones, just my 2 cents..

As for the camera...I'm not a fan of it! I know some have stated that good pictures are reserved for straight shooter professional cameras, I highly disagree completely! This is almost 2013, why wouldn't I want a great camera on my phone. I'll name 3 phones that have unbelievable cameras at the moment...

Droid DNA- amazing camera
Iphone 5- amazing as well
GS3- one of the best I've ever used!

Could Google have done better on a bunch of things, yes I think so! Should a phone like the Nexus 4 suffer from touch sensitivity issues? No way, that screen should be unbelievable and pick up touches right away, however I noticed it right off the bat, and I highly doubt it's a software glitch, but more of a hardware issues...which to me is a problem.

However...my thread was more directed at the short comings of how Google handled the release of the Nexus 4, not the short comings of the phone.

Anyway...those are my thoughts, like em or hate em...there just that, my thoughts about the phone and how Google has handled this whole thing. I'm disapointed to say the very least. I want nothing but Google to succeed and kill the retail market with a killer device. At the moment all their doing is pissing off quite a few people, and IMO there is going to be alot of people that have felt they moved Heaven and Earth to get this phone, and then at the end of the day, maybe it just wasn't worth it...that's for them to decide, not me...all this is just my 2 cents...nothing more, nothing less!
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Old November 27th, 2012, 09:42 PM   #40 (permalink)
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I can see how you might've drawn that conclusion; I was thinking the same thing as I was writing the post.

I feel I have the right to be bitter though. No release date, no preorder, and on the SECOND TIME Google tries to release the N4, I find myself being forced to wait an additional 5-6 weeks for a nexus.

Its not that I'm impatient. Trust me, if this wasn't a smartphone we were talking about, I would be willing to wait the 5 weeks. Its just that cellphone nowadays have very short life spans, and by the time I finally get my hands on an N4, we will be well into the new year. Heck, the Galaxy S4 already has rumors of a Q1 2013 launch, so why not wait for that if I'm going to have to hold out 6 more weeks for a Nexus 4? Its not like I'm going to miss out on google's ecosystem with another android device either.

And don't get me wrong, I would very much like to own a Nexus 4. This whole mess just has me thinking a little bit...
This is basically my point, one unhappy consumer or 10,000 unhappy consumers is not going to change google's momentum. And buying a S4 still benefits google
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Old November 27th, 2012, 10:03 PM   #41 (permalink)
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No way man, no shot remotely close that HSPA+ is as fast as LTE! It's just not a realistic claim! I used the Nexus 4 for 3 days and I can tell you right now that I was getting between 2-3Mbps on at&t. Now when you compare that to my GS3 and iphone 5 running on LTE getting between 25-30Mbps it's a no contest. The LTE thing has been Beatin into the ground, so I'll leave it at that.
As with all cell signal stuff, things will change greatly depending on carrier, location, and stress on the network. AT&T did make HSPA+ upgrades to their network, but then moved away from that to focus on LTE. T-Mobile did far more extensive HSPA+ upgrades and have been slow to adopt LTE. There's a reason this iteration is called HSPA+42. It can theoretically do up to 42 mbps, certainly within the realm of LTE. And I've seen plenty of posts on XDA from people using the N4 and getting 20+ mbps on HSPA+.

If you're on AT&T in a city that does LTE, then I highly recommend going for an LTE-capable phone like the SGIII or the One X+, because AT&T's HSPA+ sucks. If you're using T-Mobile in an HSPA+ enabled city, then this is THE phone to get, and you should be seeing LTE-level speeds, depending on network saturation. And when Tmo does roll out LTE, it appears this phone will be able to access it.
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Old November 27th, 2012, 10:14 PM   #42 (permalink)
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It's a fail on multiple levels. I ordered on the 13th, got backordered after fighting with the Play store for hours, heard nothing for two weeks, then got an email stating it would finally ship this week. Then G brilliantly decides to accept some new orders BEFORE THEY BOTHER TO SHIP ALL THE BACKORDERED ONES OUT. Lots of people received their shipping notifications, not me though. I actually ordered another one today. I'd bet $100 the one I ordered today ships out before the one I ordered on the 13th. Seriously pathetic. The biggest "internet" company in the world and they can even sell a phone on the web.
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Old November 27th, 2012, 10:27 PM   #43 (permalink)
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I remember reading in another thread someone saying that the launch debacle was way overblown and that it would all be forgotten in a month or so. I wonder if he still feels that way. Pretty sure this is gonna leave a mark.
Yes I do. You can order it in America even as I type this. 3 months from now nobody will care.
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Old November 27th, 2012, 10:45 PM   #44 (permalink)
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As with all cell signal stuff, things will change greatly depending on carrier, location, and stress on the network. AT&T did make HSPA+ upgrades to their network, but then moved away from that to focus on LTE. T-Mobile did far more extensive HSPA+ upgrades and have been slow to adopt LTE. There's a reason this iteration is called HSPA+42. It can theoretically do up to 42 mbps, certainly within the realm of LTE. And I've seen plenty of posts on XDA from people using the N4 and getting 20+ mbps on HSPA+.

If you're on AT&T in a city that does LTE, then I highly recommend going for an LTE-capable phone like the SGIII or the One X+, because AT&T's HSPA+ sucks. If you're using T-Mobile in an HSPA+ enabled city, then this is THE phone to get, and you should be seeing LTE-level speeds, depending on network saturation. And when Tmo does roll out LTE, it appears this phone will be able to access it.
I agree on a wide variety of levels! If someone is on Tmobile in the states, I'd say go TRY and get this phone if Vanilla Android is your thing and you don't want to be tied into a contract.

However a good friend of mine has Tmobile and says his GS3 is funny with the speeds... As he explains it, certain areas in his house and his neighborhood see very different speeds and data connectivity.

Example- He says he looses a data connection completely when he walks towards the back of his house, and gets it back with full bars when he walks back towards the front of the house and it gets stronger as he gets closer to the window...lmaoooo, that reminds me of the old Sprint days. But in reality he says he'll never leave them because he has such a crazy deal with them.
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Old November 27th, 2012, 10:48 PM   #45 (permalink)
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It's a fail on multiple levels. I ordered on the 13th, got backordered after fighting with the Play store for hours, heard nothing for two weeks, then got an email stating it would finally ship this week. Then G brilliantly decides to accept some new orders BEFORE THEY BOTHER TO SHIP ALL THE BACKORDERED ONES OUT. Lots of people received their shipping notifications, not me though. I actually ordered another one today. I'd bet $100 the one I ordered today ships out before the one I ordered on the 13th. Seriously pathetic. The biggest "internet" company in the world and they can even sell a phone on the web.
You have hit the nail on the Head with your Quote..

The biggest "internet" company in the world and they can't even sell a phone on the web.
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Old November 27th, 2012, 10:53 PM   #46 (permalink)
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Yes I do. You can order it in America even as I type this. 3 months from now nobody will care.
And if you did order it as you typed that, you'd probably get it 3 months from now
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Old November 27th, 2012, 10:55 PM   #47 (permalink)
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I agree on a wide variety of levels! If someone is on Tmobile in the states, I'd say go TRY and get this phone if Vanilla Android is your thing and you don't want to be tied into a contract.

However a good friend of mine has Tmobile and says his GS3 is funny with the speeds... As he explains it, certain areas in his house and his neighborhood see very different speeds and data connectivity.

Example- He says he looses a data connection completely when he walks towards the back of his house, and gets it back with full bars when he walks back towards the front of the house and it gets stronger as he gets closer to the window...lmaoooo, that reminds me of the old Sprint days. But in reality he says he'll never leave them because he has such a crazy deal with them.
That's cell service for you. There is a single spot in my apartment that is completely dead. If you walk past it while using a cell phone, it drops the call. No matter what. Every time. This is for both Sprint and AT&T. Cell service is a precarious thing, and depends on so many different factors. Also, what each person wants and will put up with is different, so a phone that may be unusable to you is ideal for someone else.
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Old November 27th, 2012, 11:02 PM   #48 (permalink)
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That's cell service for you. There is a single spot in my apartment that is completely dead. If you walk past it while using a cell phone, it drops the call. No matter what. Every time. This is for both Sprint and AT&T. Cell service is a precarious thing, and depends on so many different factors. Also, what each person wants and will put up with is different, so a phone that may be unusable to you is ideal for someone else.
Driving under the Brooklyn Bridge on the Brooklyn Queens Expressway will guarantee you a dropped call with just about any carrier... Once in blue moon I'll hold the call, but the most part it's a dropped call in that area.
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Old November 27th, 2012, 11:30 PM   #49 (permalink)
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This is going to create a fall out. And in my eyes as crazy as it may sound Google may like what's going on right now. Maybe to the point with them saying, wow look at all the attention this phone is getting, we can't keep them on the shelves because they're flying off so fast. Lol,,,,what these clowns don't understand is that the Nexus line is nowhere near the popularity as say an iPhone or the Galaxy S3, the Nexus is more of niche phone, one that caters to a much smaller footprint then the previous devices I just mentioned. So how on earth could you not be able to have enough phones to go around to the Android faithful would be my question?
Well that's certainly a unique perspective that I hadn't considered . . . but I must disagree, at least as far as Google liking what is going on. First, as a publicly traded company any time there's a new product launch and there's any perception of an inability to fill the channel that's a big, big, black eye. Second, when a company such as Google who is considered a kingpin of many things online is seen as having their Play Store, positioned as a competitor to Apple's App Store, step all over their own Johnson that's a really serious black eye as well. Essentially they are being called out as being unable to deliver on their perceived core competency (online experience) combined with their inability to deliver on their desire to expand into both being a direct retailer and a hardware supplier. Trust me, none of this plays well in any investor circles - and, as everyone here today and two weeks ago will attest, really pisses off customers and potential customers.
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Old November 28th, 2012, 12:22 AM   #50 (permalink)
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Well that's certainly a unique perspective that I hadn't considered . . . but I must disagree, at least as far as Google liking what is going on. First, as a publicly traded company any time there's a new product launch and there's any perception of an inability to fill the channel that's a big, big, black eye. Second, when a company such as Google who is considered a kingpin of many things online is seen as having their Play Store, positioned as a competitor to Apple's App Store, step all over their own Johnson that's a really serious black eye as well. Essentially they are being called out as being unable to deliver on their perceived core competency (online experience) combined with their inability to deliver on their desire to expand into both being a direct retailer and a hardware supplier. Trust me, none of this plays well in any investor circles - and, as everyone here today and two weeks ago will attest, really pisses off customers and potential customers.

IMO, how can a Huge company like Google not be able to control how they're servers monitor how many devices they have for sale?

Lol, Hi come to Google play...we're not sold out of Nexus 4's, but you can't have one delivered for 4-5 weeks? Whattttttt?

I agree, BIG Black eye!
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