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Old November 29th, 2012, 08:49 AM   #1 (permalink)
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Default 4-5 week ship date, google charged card today?

Do you think they shipped it or made a mistake charging the card? I emailed and am waiting for a response. This happen to anyone else? I know they said they only charge card when shipping so this is interesting to me....

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Old November 29th, 2012, 08:53 AM   #2 (permalink)
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yeah, same here. I ordered on the 27th and I actually got charged the same day.
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Old November 29th, 2012, 09:23 AM   #3 (permalink)
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did they charge it or put a hold on it
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Old November 29th, 2012, 09:24 AM   #4 (permalink)
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Same happened to me. As of right now the charge is still pending. However, in the faq section when I ordered it said there would be only a hold of $1 whether a credit or debit card was used.
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Old November 29th, 2012, 09:33 AM   #5 (permalink)
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double checked and mine is pending as well so they did charge whole amount .
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Old November 29th, 2012, 09:46 AM   #6 (permalink)
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I ordered my Nexus 4 yesterday and like other posters, I was charged the full amount in addition to the $1.00 hold charge.
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Old November 29th, 2012, 09:55 AM   #7 (permalink)
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When I ordered mine it was on pending for a few days. Then when it actually got shipped they sent me a email saying my phone was shipped and they're charging the card.
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Old November 29th, 2012, 09:58 AM   #8 (permalink)
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Maybe they learned from last time and just gave them selves lots of leeway with the really long wait times
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Old November 29th, 2012, 10:21 AM   #9 (permalink)
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I was charged the day I ordered it, even called my bank to check my balance and yup google withdrew the $$$
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Old November 29th, 2012, 10:25 AM   #10 (permalink)
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They charged my card as well (although the charge is still pending). Looks like they are also charging me that extra dollar because the total should be exactly $395 but it is at $396. Wtf Google?
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Old November 29th, 2012, 10:30 AM   #11 (permalink)
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they return the dollar after it completes
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Old November 29th, 2012, 10:59 AM   #12 (permalink)
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this happened to me as well when i ordered on the 13th, but got backordered. they hold it to make sure the money is there, then after a week they refund it until it actually ships.
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Old November 29th, 2012, 11:07 AM   #13 (permalink)
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When I ordered on Tues Nov 13th, my card wasn't charged until Fri the 17th when I received the shipping email with the tracking #

So if I'm reading this right people are ordering now, being told there's a 5 week wait period, but their cards are being charged now? If this is correct, that's absolutely absurd!
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Old November 29th, 2012, 11:14 AM   #14 (permalink)
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Quote:
Originally Posted by sean76 View Post
When I ordered on Tues Nov 13th, my card wasn't charged until Fri the 17th when I received the shipping email with the tracking #

So if I'm reading this right people are ordering now, being told there's a 5 week wait period, but their cards are being charged now? If this is correct, that's absolutely absurd!
that is correct !
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Old November 29th, 2012, 11:15 AM   #15 (permalink)
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I was also charged the full amount when I ordered it a few days ago.
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Old November 29th, 2012, 01:03 PM   #16 (permalink)
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Are those 4-5 weeks real or is there a possibility the phone is shipped earlier than that?
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Old November 29th, 2012, 02:02 PM   #17 (permalink)
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Google contacts the credit card company and tells them they have a charge for $x and wants to know if the card has the money available. Then the credit card puts a hold on the card for the money until either the real charge is made or their hold time limit passes. During this time depending on the policy of the credit card company they will show either the full amount or they may just show $1 this is determined by the credit card company / bank and not Google. The pending charge will show until the credit card company / bank removes it due to their policy concerning how long they hold these type of postings.

Then when Google ships you product they will place the real charge on your card and it may once again show as pending for a day or so and then will become a true charge.
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Old November 29th, 2012, 02:10 PM   #18 (permalink)
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Quote:
Originally Posted by donec View Post
Google contacts the credit card company and tells them they have a charge for $x and wants to know if the card has the money available. Then the credit card puts a hold on the card for the money until either the real charge is made or their hold time limit passes. During this time depending on the policy of the credit card company they will show either the full amount or they may just show $1 this is determined by the credit card company / bank and not Google. The pending charge will show until the credit card company / bank removes it due to their policy concerning how long they hold these type of postings.

Then when Google ships you product they will place the real charge on your card and it may once again show as pending for a day or so and then will become a true charge.
This would explain why the $391 charge to my card appeared after I ordered, disappeared last night & reappeared again this morning. BTW i'm on the 2 to 3 week track.
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Old November 29th, 2012, 02:59 PM   #19 (permalink)
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Not for nothing, Google shouldn't be charging anyone anything until they have stock available and it's ready to ship,,, case closed! This whole thing with charges, holds, $1 fees is just a masterful mess on so many levels.
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Old November 29th, 2012, 05:25 PM   #20 (permalink)
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i got charged two separate cases of $1 then for the phone
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Old November 30th, 2012, 06:23 AM   #21 (permalink)
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When should a shipping email be sent out?
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Old November 30th, 2012, 07:39 AM   #22 (permalink)
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Quote:
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When should a shipping email be sent out?
I received an email this morning stating that my order has shipped. I tried to track it but that didn't work.
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Old November 30th, 2012, 07:49 AM   #23 (permalink)
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I received an email this morning stating that my order has shipped. I tried to track it but that didn't work.
how long did the original say it would ship? Mine was 4-5 weeks. I emailed them yesterday and they said if the entire amount was deducted from the account then the phone shipped. They said I did not get a shipping email because they are having system issues and I will get one soon. Not sure I believe them though. I hope it really did ship, but I will believe it when I see it!
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Old November 30th, 2012, 08:04 AM   #24 (permalink)
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how long did the original say it would ship? Mine was 4-5 weeks. I emailed them yesterday and they said if the entire amount was deducted from the account then the phone shipped. They said I did not get a shipping email because they are having system issues and I will get one soon. Not sure I believe them though. I hope it really did ship, but I will believe it when I see it!
As soon as you get that email that means your phone has shipped, the tracking usually shows that the label was created, and then the next day will actually show the whereabouts of your package.

At the rate they are going this looks like some fly by night company handling all this instead of a company the size of Google.
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Old November 30th, 2012, 08:41 AM   #25 (permalink)
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Received my email this morning that the Nexus 4 I ordered the day they put it back up for sale has shipped, was supposed to take 1-2 weeks to ship but looks like I'm getting it early.

No complaints from me! Just a little surprised that it is coming sooner than expected. Maybe they planned it this way, so now they can say they are exceeding expectations?????
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Old November 30th, 2012, 09:22 AM   #26 (permalink)
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I had originally been charged for the phone and was given the 7–8 week delivery estimate. The fact that I had been charged had me optimistic. However it was just a hold and the money was back in my account this morning. Now not so optimistic lol. Still hoping for no more than a 3 week wait. My atrix is really starting to fail...
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Old November 30th, 2012, 09:35 AM   #27 (permalink)
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Received my email this morning that the Nexus 4 I ordered the day they put it back up for sale has shipped, was supposed to take 1-2 weeks to ship but looks like I'm getting it early.

No complaints from me! Just a little surprised that it is coming sooner than expected. Maybe they planned it this way, so now they can say they are exceeding expectations?????
I agree, all those weeks, and then it ships the same week? To exceed expectations they should be including free bumpers, or a $25 gift card to the play store Atleast! However, not a single peep from them! If this was Apple screwing up this much, it would be on the cover of Time Magazine.
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Old November 30th, 2012, 09:56 AM   #28 (permalink)
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When should I get an email with confirmation and tracking number,..I ordered it on the 27th
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Old November 30th, 2012, 12:25 PM   #29 (permalink)
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So after being told that since the money was all taken out the phone shipped, i see today that the money is back in my account....so sad... guess I have to wait a few weeks!!! Maybe they will have bumpers by then!
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Old December 1st, 2012, 07:12 AM   #30 (permalink)
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When are confirmation emails being sent out?
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Old December 1st, 2012, 08:51 PM   #31 (permalink)
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Quote:
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When should a shipping email be sent out?
When it ships and you are actually charged.
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Old December 2nd, 2012, 02:34 AM   #32 (permalink)
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Got my tracking info on 16gb arrives monday
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Old December 2nd, 2012, 07:37 AM   #33 (permalink)
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Got my tracking info on 16gb arrives monday
which did you order and what was the original shipping time?
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Old December 2nd, 2012, 09:25 AM   #34 (permalink)
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ordered the 16gb version as i posted and i got it at Order date: Nov 27, 2012 3:36PM EST so 12:36 pm pst 1-2 week shipping
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Old December 4th, 2012, 11:37 AM   #35 (permalink)
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Received the ship notification on the 27th, but the tracking number is still showing as not received by UPS yet. Pending charge hit my card on the 27th, posted/cleared on the 2nd. Will call Customer Service tomorrow if the tracking number doesn't update by tomorrow morning.

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Old December 4th, 2012, 03:50 PM   #36 (permalink)
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My card was charged today, still no email with shipping info
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Old December 4th, 2012, 04:39 PM   #37 (permalink)
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The hold on my money was released to day. Probably by my bank because they decided to do some transferring of it too. Hoping they start on the 2-3 week people this weekend. Or are there still 1-2 week people without a shipping notice.
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Old December 4th, 2012, 09:05 PM   #38 (permalink)
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guess I should have ordered the 16g one as they seem to have less of a wait....oh well
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Old December 5th, 2012, 09:50 AM   #39 (permalink)
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Well... my order for my 8 gigabyte Nexus 4 has shipped. But my tracking number doesn't work.
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Old December 5th, 2012, 09:52 AM   #40 (permalink)
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Quote:
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Well... my order for my 8 gigabyte Nexus 4 has shipped. But my tracking number doesn't work.
And you ordered on the 27th with a 4-5 week ship date?
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Old December 5th, 2012, 10:09 AM   #41 (permalink)
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^^yes^^
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Old December 5th, 2012, 10:14 AM   #42 (permalink)
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Ordered yesterday and my money was taken but my order has not been shipped.
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Old December 5th, 2012, 10:16 AM   #43 (permalink)
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Quote:
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^^yes^^
OK, thanks...then there is hope mine will ship soon...
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Old December 5th, 2012, 02:47 PM   #44 (permalink)
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Interesting thing just happened. I ordered on Nov. 27th, and google put a "pending" charge on my account for the N4. I figured they would leave it pending and it would actually "post" to my account (and be billable through my card company) when they shipped my device.

Anyway a week later, today, I get a notification from my credit card company that there was a large purchase (I set up an alert for charges over $250) on my card. I log in to check my account and I can see that there are now two pending charges from google for my N4. I'm not sure if this is a good sign and they will be shipping my device soon (maybe the old charge will disappear and the new charge will be the one to post) or if a mistake was made. I was in the 2-3 week shipping range so I doubt that's the case though.
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Old December 5th, 2012, 03:15 PM   #45 (permalink)
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Quote:
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Then when Google ships you product they will place the real charge on your card and it may once again show as pending for a day or so and then will become a true charge.
Ah, I see. This explains everything, I didn't see your post at first.

Update: Just received the shipment email with the tracking number. This is interesting since my original shipment estimate was 2-3 weeks.
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