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Old December 9th, 2012, 09:02 AM   #1 (permalink)
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Exclamation Nexus 4 Payment Refunded

I purchased a Nexus 4 on the 4th of December.
I received a shipping confirmation and a tracking number on the 7th.
The tracking number says that it was last scanned at depot and is on the vehicle.
Does anyone know if they deliver on Saturdays because nobody was at home to collect it and it doesn't mention anything about an attempted delivery.
The payment of 249.99 was pending for a couple of days. But today I saw that the money was put back into my account.
Has my order been cancelled?? Will the correct charge of 248.99 be taken out of my account soon? Did they just do this to refund the holding charge?

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Old December 9th, 2012, 09:32 AM   #2 (permalink)
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I'd contact Google as soon as possible. It doesn't make sense that they'd refund your money if the phone was actually shipped. The only reasons I could think it would is if the tracking number was given to you in error or the box was damaged enough to not deliver and they returned it to the depot. I don't know the protocols over there so it's best to contact the shipper (as in Google, not the freight company).
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Old December 9th, 2012, 09:35 AM   #3 (permalink)
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Im going to wait to check if its delivered on monday and if not i will call.
If i now have to wait for the phone to come back in stock and order again i will not be happy.

The thing i dont understand is you think they would contact me or something.
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Old December 9th, 2012, 09:36 AM   #4 (permalink)
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You would think that, but given their history with customer communication, I wouldn't be surprised if they told you something was up three days after you already found out by other means.
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Old December 9th, 2012, 09:38 AM   #5 (permalink)
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This is really unacceptable. Hopefully im worrying over nothing.
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Old December 9th, 2012, 09:46 AM   #6 (permalink)
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Just out of curiosity, what *is* the standard protocol for deliveries there? Here we have the big players .... FedEx, United Parcel (UPS) and the U. S. Post (USPS) and with each it's either require a signature or drop it and run. If a signature is required and no one is home, they try three times and if they still don't get someone to sign, they return it to the sender. In any case they always leave a note.
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Old December 9th, 2012, 09:49 AM   #7 (permalink)
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Originally Posted by lunatic59 View Post
Just out of curiosity, what *is* the standard protocol for deliveries there? Here we have the big players .... FedEx, United Parcel (UPS) and the U. S. Post (USPS) and with each it's either require a signature or drop it and run. If a signature is required and no one is home, they try three times and if they still don't get someone to sign, they return it to the sender. In any case they always leave a note.

Same here they are supposed to try 3 times befre sending it back. If they deliver on saturdays not sure though that means they tried once so far.

And its TNT who are delivering it. When i track the delivery it says its still at the depot. Just 10 minutes away from were my sister lives who is getting it for me.
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Old December 9th, 2012, 09:52 AM   #8 (permalink)
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Hmmm, we can pick it up at the depot too (or in the case of FedEx and the nearest Kinko's, if we notify them by a certain time) but they won't let anybody just pick it up. If you are not the addressee - and they do check ID's - you have to have the delivery ticket they left at the residence.
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Old December 9th, 2012, 09:55 AM   #9 (permalink)
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You cant pick it up at the depot here it must be delivered to you no matter how close you live.
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Old December 9th, 2012, 09:58 AM   #10 (permalink)
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Well then ... I hope it shows up on Monday. I'd cross my fingers for you but it makes it hard to type.
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Old December 9th, 2012, 10:00 AM   #11 (permalink)
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Thanks mate.
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Old December 9th, 2012, 10:01 AM   #12 (permalink)
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Anyone else have or had this problem ?
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Old December 9th, 2012, 10:16 AM   #13 (permalink)
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When I ordered my Nexus One, way back when, the charge disappeared from my bank account (i.e., the funds became available again). It then reappeared a few days later-- in fact I think I received the N1 during the time there was no charge on my account. I just waited it out. It has to do with how the banks dance with the merchants on this charge stuff. if the merchant doesn't finalize the charge within a certain window, the bank releases the charge, but it will reappear when the merchant finalizes.

I'd guess your delivery company just missed the projection and google is lagging on it's accounting end. Hope I'm right.
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Old December 9th, 2012, 10:22 AM   #14 (permalink)
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hopefully your right
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Old December 9th, 2012, 11:24 AM   #15 (permalink)
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Still no news or money taken out of my account.
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Old December 9th, 2012, 11:39 AM   #16 (permalink)
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Anyone have a link to the thread were everyones talking about the holding charge.
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