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Old November 4th, 2013, 09:25 PM   #1 (permalink)
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Default N5 Activation on Sprint

Seems like Sprint is having trouble activating the N5.

Any N5 bought via Google Play will work on Sprint's network. You will need a Sprint SIM card. I've read reports that an S4 SIM will work. You can order one from Sprint. Again, mixed results with getting a CS rep that will help you. Looks like most successful results have been via International Chat. That's what I used and the process was quick and painless. I paid $12 for overnight shipping. Otherwise 3-5 day ground is free. The SIM is no charge as well.

As for activation, I'm hearing mixed results. Folks with a SIM are seemingly able to activate the 16GB version. That's all the Sprint is selling and the assumption is the MEIN's for 16GN N5's are already in the Sprint database. Most folks are having trouble activating the 32GB versions. I have read about at least 1 person who was able to activate their 32GB ver.

I have a 32GB arriving tomorrow and the SIM coming on Wednesday. We'll see how hard the activation process is. I'm not looking forward to this

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Old November 4th, 2013, 09:27 PM   #2 (permalink)
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I was told by both sprint and Google support I could simply walk in and get a Sim card and get the phone activated.
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Old November 4th, 2013, 09:35 PM   #3 (permalink)
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The phone will (eventually) be activated.

As for walking into a store, I'd call first. I have not read a single account of a person finding one in stock in a Sprint store. While I'm sure some stores do have them, it doesn't seem Sprint is quite ready for the onslaught of folks that have purchased from Google Play.

I'm still reading mixed results from people being able to successfully activate even with a SIM card. Seems to be a Sprint database issue.
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Old November 4th, 2013, 10:15 PM   #4 (permalink)
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I went to the sprint store today, but they weren't able to activate the phone . They said to try again on Friday when they start selling them in store. I've read a lot online since, and it seems like a much bigger issue. Not sure if this will be worked out or not.

A thread on Sprint's site says they are working on it, but someone else got a response from Google that said the 32 GB won't currently work with sprint and they are not sure if or when it will.
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Old November 4th, 2013, 10:22 PM   #5 (permalink)
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I'm on support with them (Sprint) now. I'm gonna blow up if I spent $450 after they confirmed for me the device would work on their network.
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Old November 4th, 2013, 10:28 PM   #6 (permalink)
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Quote:
Ashley T.: Let me verify that it is the LG Nexus 5. Is that right?
You: Correct, the 32GB LG Nexus 5
Ashley T.: Thank you for the confirmation.
Ashley T.: I was able to verify here on my end that our valued customer like you can purchase a 16 GB or 32 GB version of Google Nexus 5 through Google Play Store. If I may ask, what kind of support or explanation that you would like to know for this new type of device?
You: So when my phone gets delivered tomorrow I should have no issues walking into a Sprint store and walking out with an activated phone?
Ashley T.: Yes, that is correct.
Here's to hoping they know what they're talking about
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Old November 4th, 2013, 10:32 PM   #7 (permalink)
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Seems completely logical to me that the 32GB MEIN's aren't fully populated in the Sprint database yet.
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Old November 4th, 2013, 10:36 PM   #8 (permalink)
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Seems completely logical to me that the 32GB MEIN's aren't fully populated in the Sprint database yet.
As long as it can activate "soon", I'm fine. But if I'm waiting in limbo for months like Verizon Nexus 7 users somethings gonna go.
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Old November 5th, 2013, 07:12 AM   #9 (permalink)
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I'm reading that 32GB N5's are now activating on Sprint.
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Old November 5th, 2013, 12:16 PM   #10 (permalink)
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I cant active my 16gb. Called Sprint and gave them the IMEI number and they said they cant do it. Is there a SIM card in my HTC One and can I just take that out and place it in the Nexus and it will work?
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Old November 5th, 2013, 12:18 PM   #11 (permalink)
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I cant active my 16gb. Called Sprint and gave them the IMEI number and they said they cant do it. Is there a SIM card in my HTC One and can I just take that out and place it in the Nexus and it will work?
It sounds like you just got an bad rep, I'd try again or visiting a corporate store.
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Old November 5th, 2013, 12:50 PM   #12 (permalink)
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I called the 888 number twice and tried 2 different reps and both had no idea. I called a corporate store and they have never heard of the phone. Will try calling more stores in the area.
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Old November 5th, 2013, 02:11 PM   #13 (permalink)
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I cant active my 16gb. Called Sprint and gave them the IMEI number and they said they cant do it. Is there a SIM card in my HTC One and can I just take that out and place it in the Nexus and it will work?
Yes, you should be able to take the sim from the One and put it in the nexus 5, but you still need to go through the activation process. I did it online via chat and was able to get my 32GB activated this morning.
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Old November 5th, 2013, 02:14 PM   #14 (permalink)
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Update: I was able to get my white 32 GB activated this morning. I took the sim from a broken S4 and activated online via chat with sprint customer service. It went very smooth and only took about 10 minutes.
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Old November 5th, 2013, 04:36 PM   #15 (permalink)
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I called Sprint from my cell number on my HTC One. They were able to active my Nexus. I can make calls and have 3g on my Nexus. I'm not sure if 4g is working or not. I took out the UICC Sim card from my HTC and placed it in the Nexus after i got off the phone with Sprint.
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Old November 5th, 2013, 07:32 PM   #16 (permalink)
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Default Sprint act

Just got done at the Sprint store. Initially they indicated no issues with activation. They then asked where I got the phone and I said Google. After that the story was different. They had UICC cards but they were
reserved for phones purchased from them and they wouldn't be doing any non sprint N5 activations until they we sure they had enough for phones shipping Nov. 8 and on....
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Old November 5th, 2013, 09:12 PM   #17 (permalink)
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They had UICC cards but they were
reserved for phones purchased from them and they wouldn't be doing any non sprint N5 activations until they we sure they had enough for phones shipping Nov. 8 and on....
That's weird. Wouldn't the phones bought from Sprint already have a UICC
installed? Surely a store wouldn't be the location shipping would happen from.

I'm not buying that.
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Old November 5th, 2013, 10:04 PM   #18 (permalink)
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Just got done at the Sprint store. Initially they indicated no issues with activation. They then asked where I got the phone and I said Google. After that the story was different. They had UICC cards but they were
reserved for phones purchased from them and they wouldn't be doing any non sprint N5 activations until they we sure they had enough for phones shipping Nov. 8 and on....
We have been told that you can get the Sims from stores or another department over the phone. If a store is refusing to assist I would call Cs and file a complaint. Was it a 3rd party or a corp store?
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Old November 5th, 2013, 10:12 PM   #19 (permalink)
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Just got done at the Sprint store. Initially they indicated no issues with activation. They then asked where I got the phone and I said Google. After that the story was different. They had UICC cards but they were
reserved for phones purchased from them and they wouldn't be doing any non sprint N5 activations until they we sure they had enough for phones shipping Nov. 8 and on....
The store was a regular Sprint store. Stanalone not in a mall or Bestbuy. I got home and called Sprint. After an hour and 10 min on the phone I finally have a SIM coming although they don't know when as they are backordered.
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Old November 5th, 2013, 10:25 PM   #20 (permalink)
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Well hopefully its soon. And an hour why so long that should of been an easy process
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Old November 5th, 2013, 10:33 PM   #21 (permalink)
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Well hopefully its soon. And an hour why so long that should of been an easy process
It really should be. All the international folk are probably laughing their ass off at how moronic these reps for AT&T and Sprint are at activating an unlocked phone.
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Old November 5th, 2013, 10:41 PM   #22 (permalink)
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It really should be. All the international folk are probably laughing their ass off at how moronic these reps for AT&T and Sprint are at activating an unlocked phone.
I wouldn't doubt it. Activating is not hard at all. Only time it can be is when you run into errors, provisioning delays or device issues.
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Old November 5th, 2013, 10:45 PM   #23 (permalink)
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My SIM should be here Thursday. I ordered it last night from the international support line. They knew exactly what I was talking about and placed the order right away. Previous support people in the stores here knew it needed a Sim, but didn't have any locally.

Opted for the free shipping otherwise it would've been here either today or tomorrow.
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Old November 5th, 2013, 10:52 PM   #24 (permalink)
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That's good to hear. I'm ordering my nexus this week and can't wait. How do you like it so far?
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Old November 5th, 2013, 10:53 PM   #25 (permalink)
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It took a while for me to get my data working even after transferring my T-Mobile SIM. I had standard GPRS for like 10 minutes before I got EDGE. Kind of weird, but now I'm back in an LTE zone. It's so nice not to have to hack it to make it work.
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Old November 5th, 2013, 11:01 PM   #26 (permalink)
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I am so jealous I don't have it yet. I am patiently waiting and so excited to get it in my hands.
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Old November 6th, 2013, 10:03 AM   #27 (permalink)
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That's good to hear. I'm ordering my nexus this week and can't wait. How do you like it so far?
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I am so jealous I don't have it yet. I am patiently waiting and so excited to get it in my hands.
Absolutely love it so far. 4.4 gets some getting used to, but overall I think theres more good changes than bad. I plan on doing a proper write up this weekend once I get some quality time with the device activated. Until tomorrow night, its just a small wifi-only tablet

No lag, camera is good (better than previous nexus devices, but don't expect HTC one or S4 level on the camera software side of things), and google now is very tightly integrated with the whole experience.
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Old November 6th, 2013, 11:16 AM   #28 (permalink)
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Does anyone know if Sprint will carry a subsidized 32GB version? Also if they do will it be the same as one purchased from Google or will it have extra bloat/updates from Sprint and not from Google?
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Old November 6th, 2013, 12:45 PM   #29 (permalink)
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Does anyone know if Sprint will carry a subsidized 32GB version? Also if they do will it be the same as one purchased from Google or will it have extra bloat/updates from Sprint and not from Google?
The phones from sprint are the exact same as the one from the playstore. Only difference is they'll already have a sprint SIM.

As of right now they only have announced carrying the 16gb

PS.... Good to see ya in here!
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Old November 6th, 2013, 12:48 PM   #30 (permalink)
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Does anyone know if Sprint will carry a subsidized 32GB version? Also if they do will it be the same as one purchased from Google or will it have extra bloat/updates from Sprint and not from Google?
Sprint is only going to be selling the 16gb!
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Old November 6th, 2013, 12:50 PM   #31 (permalink)
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Absolutely love it so far. 4.4 gets some getting used to, but overall I think theres more good changes than bad. I plan on doing a proper write up this weekend once I get some quality time with the device activated. Until tomorrow night, its just a small wifi-only tablet

No lag, camera is good (better than previous nexus devices, but don't expect HTC one or S4 level on the camera software side of things), and google now is very tightly integrated with the whole experience.
Fantastic I will be looking for all the reviews!
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Old November 6th, 2013, 12:57 PM   #32 (permalink)
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the sprint dude I just spoke to said:
"the sim card is only necessary for international travel on gsm networks; and isn't necessary to activate the phone. but I (the sprint dude), can't say whether the phone itself requires the sim to activate."


can anyone clarify this? is the sim needed by sprint or the phone?

Thanks!
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Old November 6th, 2013, 12:58 PM   #33 (permalink)
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the sprint dude I just spoke to said:
"the sim card is only necessary for international travel on gsm networks; and isn't necessary to activate the phone. but I (the sprint dude), can't say whether the phone itself requires the sim to activate."


can anyone clarify this? is the sim needed by sprint or the phone?

Thanks!


That guy doesn't know how it works

The Sim is needed for LTE, nothing to do with gsm

The phone needs a sprint Sim. It won't activate on their network without it. Believe me, I tried yesterday to activate it on their CDMA network without one. The guy at the store said yeah no problem, ended up having to call in to someone else and was then told they cannot activate it without one
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Old November 6th, 2013, 03:49 PM   #34 (permalink)
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Sprint is a complete mess when it comes to the N5. My phone was delivered today. I called up Sprint and they knew exactly what sim I needed offered to send it out to me in 3-5 days or I could go to a sprint store. So I go to a sprint store and the rep was completely shocked that Sprint even has sim cards, he first told me Sprint doesn't use sim cards. I then referred to the S4, htc one and iphone 5s (as well as i had a sim card with my photon) and the he said it's for international use only (which isn't the case with the S4 and One), I got fed up and left. There is a non corporate store a couple of blocks away, walked in mentioned the nexus 5 and they immediately knew what I needed. Sadly they didn't get their shipment in of cards in yet. ended up calling sprint back and getting a card shipped.
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Old November 6th, 2013, 04:11 PM   #35 (permalink)
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Sprint is a complete mess when it comes to the N5. My phone was delivered today. I called up Sprint and they knew exactly what sim I needed offered to send it out to me in 3-5 days or I could go to a sprint store. So I go to a sprint store and the rep was completely shocked that Sprint even has sim cards, he first told me Sprint doesn't use sim cards. I then referred to the S4, htc one and iphone 5s (as well as i had a sim card with my photon) and the he said it's for international use only (which isn't the case with the S4 and One), I got fed up and left. There is a non corporate store a couple of blocks away, walked in mentioned the nexus 5 and they immediately knew what I needed. Sadly they didn't get their shipment in of cards in yet. ended up calling sprint back and getting a card shipped.
Unfortunately, you got a misinformed rep.
The product hasn't even launched on Sprint yet, and won't for 2 more days. I'm not surprised they don't have SIMS in stock.
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Old November 6th, 2013, 04:14 PM   #36 (permalink)
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Sprint is a complete mess when it comes to the N5. My phone was delivered today. I called up Sprint and they knew exactly what sim I needed offered to send it out to me in 3-5 days or I could go to a sprint store. So I go to a sprint store and the rep was completely shocked that Sprint even has sim cards, he first told me Sprint doesn't use sim cards. I then referred to the S4, htc one and iphone 5s (as well as i had a sim card with my photon) and the he said it's for international use only (which isn't the case with the S4 and One), I got fed up and left. There is a non corporate store a couple of blocks away, walked in mentioned the nexus 5 and they immediately knew what I needed. Sadly they didn't get their shipment in of cards in yet. ended up calling sprint back and getting a card shipped.
That's so bad reps are like that esp at the stores. It makes me mad and when they do call or get a good rep they have had it with stupidity and unleash some anger. Unfortunately it happens with every line of business some rep not paying attention or lazy and does that crap
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Old November 6th, 2013, 04:24 PM   #37 (permalink)
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Unfortunately, you got a misinformed rep.
The product hasn't even launched on Sprint yet, and won't for 2 more days. I'm not surprised they don't have SIMS in stock.
What got me was when he said they don't have any sims in any phones, then when I pointed out the examples he changed his tune. I figured I wasn't getting anywhere there and there is a another sprint store a couple of blocks away.

I know it's a couple of days early, but 2 days isn't 2 months, he should really read his corp email, they have memos out about it. I can understand not having the cards in stock yet, but not knowing about it completely is not good at all.
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Old November 6th, 2013, 04:36 PM   #38 (permalink)
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The phones from sprint are the exact same as the one from the playstore. Only difference is they'll already have a sprint SIM.

As of right now they only have announced carrying the 16gb

PS.... Good to see ya in here!
Thanks its been awhile since I have been able to do anything, I started college and various other things. Hopefully I will be making my presence known more in the coming days. Really bummed that Sprint won't have 32gb, means I have to buy from google and spend $200 more.
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Old November 6th, 2013, 04:42 PM   #39 (permalink)
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What got me was when he said they don't have any sims in any phones, then when I pointed out the examples he changed his tune. I figured I wasn't getting anywhere there and there is a another sprint store a couple of blocks away.

I know it's a couple of days early, but 2 days isn't 2 months, he should really read his corp email, they have memos out about it. I can understand not having the cards in stock yet, but not knowing about it completely is not good at all.
That is bad as they have sent out emails and we got info on the specs and price and so forth. I have made sure my team is fully aware of what's going on.

About the 32gb I am bummed too as I was hoping sprint would get it. I'm having to do the same and get thru Google as well.
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Old November 6th, 2013, 04:42 PM   #40 (permalink)
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Yeah, it is a shame that reps in stores for any wireless carrier here are so hit or miss. Some of it has to do with the fact that these companies don't want to pay a real wage to attract many "experts" to the jobs. The worst part is that for most customers, this is good enough. It really makes me appreciate the good reps when I get one.
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Old November 6th, 2013, 04:45 PM   #41 (permalink)
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A lot of is I think the reps in stores are younger and are just there for the money nothing else. They just use the job as part time thing until they find something better or just to make some money n that's it. Not even knowing if they had more knowledge they might make more or ppl might actually deal with them
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Old November 6th, 2013, 04:48 PM   #42 (permalink)
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A lot of is I think the reps in stores are younger and are just there for the money nothing else. They just use the job as part time thing until they find something better or just to make some money n that's it. Not even knowing if they had more knowledge they might make more or ppl might actually deal with them
Yeah, totally agree with this.
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Old November 6th, 2013, 04:56 PM   #43 (permalink)
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I was just talking to a best buy rep yesterday about this he was young and was just there for the money. But at least he knew about the labtops that he was selling. I had to educate him about the tablets and phones lol so bad! At least he knows now!
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Old November 6th, 2013, 04:57 PM   #44 (permalink)
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I was just talking to a best buy rep yesterday about this he was young and was just there for the money. But at least he knew about the labtops that he was selling. I had to educate him about the tablets and phones lol so bad! At least he knows now!
"There is no knowledge that is not power "
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Old November 6th, 2013, 05:35 PM   #45 (permalink)
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"There is no knowledge that is not power "
Very true!
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Old November 6th, 2013, 05:51 PM   #46 (permalink)
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Activation try #1: FAIL
Attempted online activation and was sent to chat. Spent an hour with chat and they were not able to activate. I have 32GB white.

Off to store. At least I won't have to argue with them about a SIM.
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Old November 6th, 2013, 05:56 PM   #47 (permalink)
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Leave off the last number of your imei. It should go through
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Old November 6th, 2013, 07:04 PM   #48 (permalink)
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Leave off the last number of your imei. It should go through
I made sure maybe 3 times the rep was doing so. She claimed she was. Actually, I never gave her the last number.

Regardless, got it done at the store. Ultimately, we did a hard reset to start from scratch with the SIM installed. I had fired it up originally without the SIM to get the initial update done.
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Old November 9th, 2013, 11:49 AM   #49 (permalink)
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Has anyone gotten the Sprint version? Wondering if there were any changes that Sprint has made to the device.
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Old November 10th, 2013, 04:02 PM   #50 (permalink)
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Has anyone gotten the Sprint version? Wondering if there were any changes that Sprint has made to the device.
No changes there version just comes with a Sim card
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